How to Request a Maintenance Certificate manually through SAP Support Portal?

Options to Request a Maintenance Certificate How to Request a Maintenance Certificate via System Data How to Request a Maintenance Certificate via License Key Display and Download the License Key & Maintenance Certificate Certificate Appendix

19 August 2009

Content

1. Options to Request a Maintenance Certificate 2. How to Request a Maintenance Certificate via System Data
2.1. Submit the Request 2.2. Display and Download the License Key & Maintenance Certificate

3. How to Request a Maintenance Certificate via License Key

3.1. Submit the Request 3.2. Display and Download the License Key & Maintenance Certificate

4. Appendix
4.1 4.2. 4.3 4.4 Install Maintenance Certificate Example: Maintenance Certificate file Display Installed Maintenance Certificate (ABAP) Request Maintenance Certificate Before Upgrade

SAP 2007 / Page 2

Options to Request a Maintenance Certificate

Via System Data www.service.sap.com/system-data

One Step Access New/Renew Maintenance Certificates Download License Files easily License Files are send to S-User email address

Via License Keys www.service.sap.com/licensekey

Option to change System Data New/Renew Maintenance Certificates License Files are send to specified email address

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Content

1. Options to Request a Maintenance Certificate 2. How to Request a Maintenance Certificate via System Data 2.1. Submit the Request 2.2. Display and Download the License Key & Maintenance Certificate 3. How to Request a Maintenance Certificate via License Key
3.1. Submit the Request 3.2. Display and Download the License Key & Maintenance Certificate

4. Appendix
4.1 4.2. 4.3 4.4 Install Maintenance Certificate Example: Maintenance Certificate file Display Installed Maintenance Certificate (ABAP) Request Maintenance Certificate Before Upgrade

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Open System Data Application

1.

www.service.sap.com/systemdata Start the application Path in SAP Support Portal: Data Administration -> System Data

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Choose System

2.

Choose System from Recently Used Systems

Alternatively: Display Systems via search specifying Customer Number, Installation Number and/or System ID

Choose System from result list

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Display and Maintain System Details

3.

System Data application is opened for selected System ID

4.

Choose tab License Key & Maintenance Certificate

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Renew Maintenance Certificates Create the Request

5. Choose Renew Maintenance Certificate(s) Maintenance Certificates will be requested for all available Hardware Keys

6.

Choose OK to confirm renewal of Maintenance Certificates

7.

Confirmation message is displayed: Your request has been successfully submitted. You will receive an email with your Maintenance Certificate information and the certificates will be displayed in the application.

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Display and Download the License Key & Maintenance Certificate via System Data
1. Open System Data again and choose tab License Key & Maintenance Certificate The generated Maintenance Certificates are displayed in the list

2.

Select rows, whith required Hardware Keys (Multiple Selection is enabled) and choose Display License Script The License Script will be displayed in a new window. It contains license data for all selected Hardware Keys.

3.

Choose Download to PC to download the license file with License Keys and Maintenance Certificates to the PC (see section Install Maintenance Certificate for installation instructions)

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Content

1. Options to Request a Maintenance Certificate 2. How to Request a Maintenance Certificate via System Data
2.1. Submit the Request 2.2. Display and Download the License Key & Maintenance Certificate

3. How to Request a Maintenance Certificate via License Key 3.1. Submit the Request 3.2. Display and Download the License Key & Maintenance Certificate 4. Appendix
4.1 4.2. 4.3 4.4 Install Maintenance Certificate Example: Maintenance Certificate file Display Installed Maintenance Certificate (ABAP) Request Maintenance Certificate Before Upgrade

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Open License Key Application

1.

www.service.sap.com/licensekey Path in SAP Support Portal: Keys & Requests -> License Keys Choose in the Service Corner: Request permanent license key

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Open Installation

2.

Choose Installation from Recently Used Installations

Alternatively: Display Installation via Search specifying Customer Number and/or Installation Number

Choose Installation from result list

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Choose Installation

3.

Choose Change details for system Note: Choosing the SID (System ID) will enter the Display Mode: Display details for system It offers the download of already requested Maintenance Certificates

4.

Choose Continue to reach step 4 Hardware Data

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Request the Maintenance Certificate

4.

Choose Renew Maintenance Certificate(s) to start the Request

Maintenance Certificates will be requested for all registered Hardware Keys. The table lists for hardware keys a row with Maintenance Certificate. Not yet available Maintenance Certificates are indicated by Not available

5.

Choose OK to confirm renewal of Maintenance Certificates

6.

Message is displayed, choose Continue to submit the request

The Status in the table changed from Not available to Changed entry

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Review and Submit the Request

7.

Enter the email address. Choose Submit to request the Maintenance Certificate
The Maintenance Certificate will generated by SAP Support Global Backbone and will be sent via email to you. It can be also downloaded via license key application.

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Display and Download the License Key & Maintenance Certificate via License Key
1. Choose System ID in column SID to display License keys requests

[]

2.

Choose Continue to reach step 4 Hardware Data Select rows, whith required Hardware Keys and choose Display license script The License Script will be displayed in a new window. It contains license data for all selected rows.

3.

4.

Choose Download to PC to download the license file with License Keys and Maintenance Certificates to the PC

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Content

1. Options to Request a Maintenance Certificate 2. How to Request a Maintenance Certificate via System Data
2.1. Submit the Request 2.2. Display and Download the License Key & Maintenance Certificate

3. How to Request a Maintenance Certificate via License Key

3.1. Submit the Request 3.2. Display and Download the License Key & Maintenance Certificate

4. Appendix 4.1 Install Maintenance Certificate 4.2. Example: Maintenance Certificate file 4.3 Display Installed Maintenance Certificate (ABAP) 4.4 Request Maintenance Certificate Before Upgrade

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Install Maintenance Certificate

SAP NetWeaver Application Server ABAP Transaction SLICENSE -> New License -> Install

SAP NetWeaver Application Server Java Visual Administrator -> Services -> Licensing Adapter

See details in document: License Keys for SAP Systems http://www.service.sap.com/licensekey

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Maintenance Certificate File (text file)

----- Begin SAP License ----SAPSYSTEM=MAR HARDWARE-KEY=P1719877629 INSTNO=0020224520 BEGIN=20080115 EXPIRATION=20080415 LKEY=MIIBOgYJKoZIhvcNAQcCoIIBKzCCAScCAQExCzAJBgUrDgMCGgUAM AsGCSqGSIb3DQEHATGCAQYwggECAgEBMFgwUjELMAkGA1UEBhMCREUxHDA aBgNVBAoTE215U0FQLmNvbSBXb3JrcGxhY2UxJTAjBgNVBAMTHG15U0FQL mNvbSBXb3JrcGxhY2UgQ0EgKGRzYSkCAgGhMAkGBSsOAwIaBQCgXTAYBgk qhkiG9w0BCQMxCwYJKoZIhv SWPRODUCTNAME=Maintenance_DB6 SWPRODUCTLIMIT=2147483647 SYSTEM-NR=000000000310537041

SWPRODUCTNAME = Maintenance_<Database> indicates a Maintenance Certificate

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Display Installed Maintenance Certificate (ABAP)

1. 2. Run transaction SLICENSE Choose New Licenses

3.

Section Installed Licenses shows a table Maintenance Certificates (issued for each Hardware Key) and Product Licenses.

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Request Maintenance Certificate Before Upgrade

1. Maintenance Certificate can only requested for systems as of SAP NetWeaver 7.0. Button Renew Maintenance Certificate(s) is disabled and can not be selected.

2.

Before the upgrade: Change System Information in License Key application and select the target Product Version

Afterwards Button Renew Maintenance Certificate(s) is enabled and can be selected Proceed as described in section 3

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