480 NE Oakland Ave Roseburg, OR 97470 (541) 673-4242

Accompanying Statement to Annual Certification of CPNI Covering Year 2012 Douglas Services, Inc. has not used CPNI except as included in 47 U.S.C.222(d) exceptions. a) Douglas Services, Inc. has not sought customer approval of the use of CPNI since CPNI is not used or released to third party companies except for use in day to day operations. b) Douglas Services, Inc. has trained all personnel with access to CPNI as to the identification of CPNI and when CPNI may be used and has an express disciplinary process in place for any improper use of CPNI. We continue to train all new employees as well. c) Douglas Services, Inc. has not used CPNI in any sales or marketing campaign. d) No outbound sales and marketing campaign can be conducted without management approval and any such campaign would require supervisory review to assure compliance with the CPNI rules e) If a customer calls our office requesting information that is considered CPNI, information is not released unless the caller can verify they are the account holder. f) Online accounts (such as our bill pay site), are customer password protected. g) If a customer or employee thinks or feels there is a breach of CPNI, Douglas Services, Inc has a process in place to determine if there was a breach and if so a notification process.