TELSOFT QMS

M: TQMS/F_D011
Ngy ban hnh: 01/11/2009

Phin bn: 1.0

<Tn d n>
TI LIU
YU CU NGI S DNG
M hiu d n:
M hiu ti liu:
Phin bn ti liu:

<a im v ngy pht hnh ti liu>

Ti liu ny cng ni dung bn trong l ti sn ca cng ty TELSOFT. Mi sao chp hoc s dng, mt phn hoc ton
b, phi c s ng bng vn bn ca cng ty TELSOFT.

TELSOFT QMS
M: TQMS/F_D011
Ngy ban hnh: 01/11/2009

Phin bn: 1.0

BNG GHI NHN THAY I TI LIU

Ngy
thay i

V tr thay i

L do

Ngun
gc

Phin
bn c

M t thay
i

Phin bn
mi

Ti liu ny cng ni dung bn trong l ti sn ca cng ty TELSOFT. Mi sao chp hoc s dng, mt phn hoc ton
b, phi c s ng bng vn bn ca cng ty TELSOFT.

TELSOFT QMS
M: TQMS/F_D011
Ngy ban hnh: 01/11/2009

Phin bn: 1.0

TRANG K

Ngi lp:

Ngi kim tra:

Ngi ph duyt:

Tn, Chc v

Ngy

Tn, Chc v

Ngy

Tn, Chc v

Ngy

Tn, Chc v

Ngy

Ti liu ny cng ni dung bn trong l ti sn ca cng ty TELSOFT. Mi sao chp hoc s dng, mt phn hoc ton
b, phi c s ng bng vn bn ca cng ty TELSOFT.

TELSOFT QMS
M: TQMS/F_D011
Ngy ban hnh: 01/11/2009

Phin bn: 1.0

MC LC
1. GI I THI U ............................................................................................................. 6
1.1 Mc ch ti liu................................................................................................................6
1.2 Phm vi ti liu.................................................................................................................6
1.3 nh ngha thut ng v cc t vit tt.............................................................................6
1.4 Ti liu tham kho............................................................................................................6
1.5 M t ti liu....................................................................................................................6
2. T NG QUAN V H TH NG ....................................................................................... 7
2.1 Pht biu bi ton.............................................................................................................7
2.2 Mc tiu h thng.............................................................................................................7
2.3 Phm vi h thng.............................................................................................................7
2.3.1 Danh sch nhm ngi s dng h thng......................................................7
2.3.2 M hnh tng th h thng...........................................................................7

3.1 Quy trnh 1.......................................................................................................................7

3.1.1 S kin kch hot quy trnh..........................................................................7
3.1.2 M hnh quy trnh nghip v........................................................................7
3.1.3 M t cc bc trong quy trnh.....................................................................7

4.1 Phn h............................................................................................................................7

4.1.1 <M hiu yu cu: Tn yu cu>.................................................................7

5.1 Yu cu bo mt..............................................................................................................8
5.2 Yu cu sao lu................................................................................................................8
5.3 Yu cu v tnh s dng...................................................................................................8
5.3.1 <M hiu yu cu: Tn yu cu>.................................................................8

5.4 Yu cu v tnh n nh....................................................................................................8

5.4.1 <M hiu yu cu: Tn yu cu>.................................................................8

5.5 Yu cu v hiu nng.......................................................................................................9

5.5.1 <M hiu yu cu Tn yu cu>................................................................9

5.6 Yu cu v tnh h tr......................................................................................................9

5.6.1 <M hiu yu cu Tn yu cu>................................................................9

5.7 Yu cu v cng ngh v cc rng buc............................................................................9

5.7.1 <M hiu yu cu Tn yu cu>................................................................9

5.8 Yu cu v giao tip.........................................................................................................9

5.8.1
5.8.2
5.8.3
5.8.4

Giao
Giao
Giao
Giao

tip
tip
tip
tip

ngi dng..................................................................................9
phn cng...................................................................................9
phn mm...................................................................................9
truyn thng................................................................................9

5.9 Cc yu cu ti liu ngi dng v h tr trc tuyn........................................................10

5.10 Cc thnh phn mua ngoi...........................................................................................10
5.11 Cc yu cu php l, bn quyn v nhng ghi ch khc.................................................10
5.12 Cc tiu chun p dng................................................................................................10
5.13 <Thm cc loi yu cu khc, nu cn>.......................................................................10
Ti liu ny cng ni dung bn trong l ti sn ca cng ty TELSOFT. Mi sao chp hoc s dng, mt phn hoc ton
b, phi c s ng bng vn bn ca cng ty TELSOFT.

TELSOFT QMS
M: TQMS/F_D011
Ngy ban hnh: 01/11/2009

Phin bn: 1.0

6. TIU CHU N NGHI M THU H TH NG ..................................................................... 10

<M t quy trnh v cc iu kin th no h thng c nghim thu>...........................10

Ti liu ny cng ni dung bn trong l ti sn ca cng ty TELSOFT. Mi sao chp hoc s dng, mt phn hoc ton
b, phi c s ng bng vn bn ca cng ty TELSOFT.

TELSOFT QMS
M: TQMS/F_D011
Ngy ban hnh: 01/11/2009

1.

GII THIU

1.1

Mc ch ti liu

Phin bn: 1.0

<Phn ny trnh by v:
Xc nh mc tiu ca ti liu yu cu ngi s dng
Xc nh i tng s s dng ti liu yu cu ngi s dng>
1.2

Phm vi ti liu
<Phn ny trnh by v:
Xc nh cc tn sn phm phn mm c xy dng1
Gii thch v phm vi cc sn phm phn mm xut s p ng (v s khng p
ng, nu cn thit) cng li ch, kt qu v mc tiu t c mt cch chnh xc nht c
th.
Ghi nhn cc iu kin nghim thu2 v cc phng n x l khi ny sinh cc vn
mu thun>

1.3

nh ngha thut ng v cc t vit tt

<Phn ny s lit k nh ngha, hoc tham chiu n ti liu khc, ca cc khi nim, thut
ng >

Thut ng

nh ngha

Ghi ch

Bng 1: Thut ng v nh ngha

1.4

Ti liu tham kho

<Phn ny cung cp danh sch y cc ti liu tham kho lin quan. Mi ti liu
c xc nh bng tn ti liu, tc gi v ngy pht hnh ng thi cng phi ch r l ti
liu ny c th dng c hay ch mang tnh cht tham kho. Nu thch hp cn ch r s
hiu bo co, tn tp ch v t chc pht hnh ra ti liu.>
Tn ti liu

1.5
1
2

Ngy pht hnh

Ngun

Ghi ch

M t ti liu
Lit k cc gi sn phm trong d n
Lit k cc phase

Ti liu ny cng ni dung bn trong l ti sn ca cng ty TELSOFT. Mi sao chp hoc s dng, mt phn hoc ton
b, phi c s ng bng vn bn ca cng ty TELSOFT.

TELSOFT QMS
M: TQMS/F_D011
Ngy ban hnh: 01/11/2009

Phin bn: 1.0

<Phn ny s:
M t gii hn ca ti liu yu cu ngi s dng
M t t chc ca ti liu yu cu ngi s dng>

2.

TNG QUAN V H THNG

2.1

Pht biu bi ton

2.2

Mc tiu h thng

2.3

Phm vi h thng

2.3.1

Danh sch nhm ngi s dng h thng

2.3.2

M hnh tng th h thng

<V hnh>
Hnh 1.

3.

QUY TRNH NGHIP V

3.1

Quy trnh 1

3.1.1

S kin kch hot quy trnh

3.1.2

M hnh quy trnh nghip v

3.1.3

M t cc bc trong quy trnh

S tng th h thng

4.

YU CU CHC NNG CA NGI S DNG

4.1

Phn h

4.1.1

<M hiu yu cu3: Tn yu cu>

<M t yu cu>

M hiu yu cu phi tun th theo nh m ca ti liu HDCV Qun l yu cu

Ti liu ny cng ni dung bn trong l ti sn ca cng ty TELSOFT. Mi sao chp hoc s dng, mt phn hoc ton
b, phi c s ng bng vn bn ca cng ty TELSOFT.

TELSOFT QMS
M: TQMS/F_D011
Ngy ban hnh: 01/11/2009

5.

CC YU CU KHC

5.1

Yu cu bo mt

5.2

Yu cu sao lu

5.3

Yu cu v tnh s dng

5.3.1

Phin bn: 1.0

<M hiu yu cu: Tn yu cu>

[Phn ny m t cc yu cu lin quan n tnh s dng. V d,
Xc nh thi im o to cho ngi s dng bnh thng v ngi s dng c bit

c kh nng thc hin cc thao tc c th.

Xc nh thi gian thc hin cng vic cho cc vic thc t trn c s tnh s dng
ca h thng mi so vi cc h thng khc m ngi s dng bit v thch.
Xc nh yu cu ph hp vi cc chun s dng thng thng nh chun giao din
ho ca Microsoft..]
Yu cu v tnh n nh

5.4
5.4.1

<M hiu yu cu: Tn yu cu>

[Cc yu cu v tnh n nh ca h thng s c trnh by y vi mt s gi

sau:
Tnh sn sng - Xc nh t l phn trm sn sng ca h thng (xx.xx%), s gi s
dng, bo tr, ch hot ng lm gim tnh sn sng
Thi gian trung bnh gia cc s c (MTBF) - thng tnh bng gi song c th tnh
bng ngy, thng hoc nm.
Thi gian trung bnh sa cha (MTTR) Thi gian cho php h thng dng hot
ng nu s c xy ra.
Tnh chnh xc Xc nh chnh xc (cam kt) v chnh xc (thng qua mt s
chun bit) i vi u ra ca h thng.
S li ti a - thng ch ra s li trn s dng lnh hoc s li trn function-point
Li - c phn loi thnh cc mc nh, qun trng v khn cp: Cc yu cu phi
ch r nh th no l li khn cp; v d, mt d liu hon ton hoc khng th s dng mt
chc nng no ca h thng.]

Ti liu ny cng ni dung bn trong l ti sn ca cng ty TELSOFT. Mi sao chp hoc s dng, mt phn hoc ton
b, phi c s ng bng vn bn ca cng ty TELSOFT.

TELSOFT QMS
M: TQMS/F_D011
Ngy ban hnh: 01/11/2009

5.5

Phin bn: 1.0

Yu cu v hiu nng

5.5.1

<M hiu yu cu Tn yu cu>

[Cc yu cu v tc c lit k phn ny. Yu cu v tc x l bao gm xc

nh thi gian phn hi ca h thng. Nu c th ch r yu cu lin quan n Use Cases no.

Thi gian x l cho mt giao dch (trung bnh, ti a)
Thng lng, v d, bao nhiu giao dch trong mt giy
Kh nng, v d, s lng ca khch hng hoc giao dch m h thng c th cung
cp.
Cc ch suy gim (ch vn hnh no l chp nhn c khi h thng b suy
gim theo mt s cch no )
Ti nguyn s dng, nh b nh, dung lng a, kt ni]
5.6

Yu cu v tnh h tr

5.6.1

<M hiu yu cu Tn yu cu>

[Phn ny ch ra tt c cc yu cu s nng cao tnh h tr v bo tr ca h thng

bao gm chun lp trnh (coding standards), chun t tn (naming conventions), cc th

vin (class libraries), v cc tin ch bo tr.]
5.7

Yu cu v cng ngh v cc rng buc

5.7.1

<M hiu yu cu Tn yu cu>

[Phn ny ch ra cc rng buc thit k ca h thng mi. Cc quyt nh v thit k

phi bm cht vo cc rng buc thit k. V d bao gm ngn gng phn mm, cc yu cu
v qui trnh phn mm, qui nh v s dng cng c lp trnh, qui nh v rng buc kin trc
v thit k, cc thnh phn phi mua thm, cc th vin]
5.8

Yu cu v giao tip

5.8.1

Giao tip ngi dng

5.8.2

Giao tip phn cng

5.8.3

Giao tip phn mm

5.8.4

Giao tip truyn thng

Ti liu ny cng ni dung bn trong l ti sn ca cng ty TELSOFT. Mi sao chp hoc s dng, mt phn hoc ton
b, phi c s ng bng vn bn ca cng ty TELSOFT.

TELSOFT QMS
M: TQMS/F_D011
Ngy ban hnh: 01/11/2009

5.9

Phin bn: 1.0

Cc yu cu ti liu ngi dng v h tr trc tuyn

5.10 Cc thnh phn mua ngoi

5.11 Cc yu cu php l, bn quyn v nhng ghi ch khc

5.12 Cc tiu chun p dng

5.13 <Thm cc loi yu cu khc, nu cn>

6.

TIU CHUN NGHIM THU H THNG

<M t quy trnh v cc iu kin th no h thng c nghim thu>
V d: p ng c 80% cc yu cu trn
PH LC 1 - Bng danh mc yu cu
< C th tham kho n Bng Qun l yu cu>
STT

M hiu YC

Ngun YC

Mc u
tin

phc
tp

Bt
buc ?

Ti liu ny cng ni dung bn trong l ti sn ca cng ty TELSOFT. Mi sao chp hoc s dng, mt phn hoc ton
b, phi c s ng bng vn bn ca cng ty TELSOFT.