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    PROCESS management is a form of organization that bases its operations on process optimization. It enables organizations to focus on the needs of both external and internal customers. This system facilitates the tracking of tasks to delegate power and responsibility to the perpetrators and not the managers.

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    PROCESS management is a form of organization that bases its operations on process optimization. It enables organizations to focus on the needs of both external and internal customers. This system facilitates the tracking of tasks to delegate power and responsibility to the perpetrators and not the managers.

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    16 views1 page

    Boletin BASC ABRIL Ingles

    Uploaded by

    kerocorp
    PROCESS management is a form of organization that bases its operations on process optimization. It enables organizations to focus on the needs of both external and internal customers. This system facilitates the tracking of tasks to delegate power and responsibility to the perpetrators and not the managers.

    Copyright:

    Attribution Non-Commercial (BY-NC)
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    of 1

    Depto.

    DE CALIDAD PROCESS MANAGMENT


    Introduction
    Throughout the years, companies have looked for different organizational structures in order to keep on the market. In the past, the most common structure was the pyramidal. Unfortunately, that structure lefts behind the relation between the areas of the company. For that reason, workers used to focus on just one task without understanding the contribution that it had to the final product. Furthermore, that organization had a lot of hierarchical levels which reduce companies flexibility and responsiveness to the clients demands.

    VOLUME 8

    APRIL 2011

    Nowadays, organizational structures have been changed to more flat structures and process oriented, because this overcomes the task fragmentation grouping then under the same framework. One process can involve people of different areas. This helps the leaders to follow the relations between the areas and the traceability of the processes.

    PROCESS MANAGEMENT
    It is a form of organization that bases its operations on process optimization. For this reason, the structure, analyzed and questioned. In addition, this management system enables organizations to focus on the needs of both external and internal customers. Note that this organization facilitates and encourages teamwork because the processes usually involve activities that must be performed by persons of different areas. This, in turn, facilitates the monitoring and / or traceability of the processes. Finally, we can say that this system facilitates the tracking of tasks to delegate power and responsibility to the perpetrators and not the managers. Everything is done based on the cycle Plan, Do, Check and Act (P-D-C -A).

    PROCESS VS PROCEDURE

    PROCESS: Group of interrelated activities that require of different inputs in order to produce results that add value for the clients. Answers what needs to be done?

    PROCEDURE: Group of steps or instructions that determine the behaviour or act. Answers how things are done.

    If you have questions or comments, please send us an email at the following address: oarevalo@navescolombia.com or call telephone number (57) (1) 3172400 ext 125.

    www.navescolombia.com

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