DECLARATION

I am Shweta Srivastava hereby declare that the dissertation work entitled is a bonafide
work done by me in partial fulfillment of the requirements for the award of the Post
Graduate Diploma in business management (PGDBM) from SHIVA INSTITUTE OF
MANAGEMENT STUDIES, GHAZIABAD, during the year 2007-09. This has not been
placed by anybody in any university or institute for the award of any degree or diploma.
 DECLARATION

I am Shweta Srivastava hereby declare that the dissertation work entitled is a bonafide
work done by me in partial fulfillment of the requirements for the award of the Post
Graduate Diploma in business management (PGDBM) from SHIVA INSTITUTE OF
MANAGEMENT STUDIES, GHAZIABAD, during the year 2007-09. This has not been
placed by anybody in any university or institute for the award of any degree or diploma.

ACKNOWLEDGEMENT

No words ever express my sincere gratitude to all those who have helped me to greater or
lesser extent in the completion of this humble effort.

I am especially thankful to prof for their valuable guidance and support. I am

also greatly thankful to all my friends who had helped me in successful completion of
this work.

DATE-

GHAZIABAD SHWETA SRIVASTAVA