Pocket Guide for the Responsible PC User

This pocket guide contains basic PC troubleshooting checklist, important guidelines and SC-MISO & CTI helpdesk hotlines.

Welcome!
This computer is preinstalled with the following programs: 1. 2. 3. 4. 5. 6. 7. 8. MS Windows 7 Professional Open Office eScan Anti-Virus Adobe Acrobat Reader Supreme Court Desktop Themes Mozilla Firefox Web Browser Standard MS Windows Programs (e.g., Internet Explorer, Notepad, Calculator, etc.) Legal Research Tool (Beta version - for test purposes)

To learn more about your computer, please run the Getting Started and Help and Support programs, which can be found on your desktop. To know about your units safety features, as well as its warranty coverage, please refer to the Lenovo ThinkCentre Safety and Warranty Guide Booklet provided.

Reporting a Computer Problem

When experiencing computer problems, immediately go through the checklist below. We can service you more quickly if you have the information ready beforehand. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. Is the system on? Is everything plugged in? Do you see any loose or unplugged cables? Does your machine have power? Is there electrical power in the area? Has the brightness or contrast been turned up or down on the LCD monitor? Has the power strip blown a fuse? Is it still plugged in? Has anything changed or been modified in your system since it was last working? Has the machine been moved? Are others in your office experiencing the same problem?

11. Does the problem reoccur after rebooting your machine? 12. Are you entering your password and username correctly? 13. Is the caps lock key on? (Note: passwords and Ids may be case sensitive) 14 Are you using the correct User ID for the system you are trying to access? 15. How long have you had this problem? 16. When did your computer last work properly? If you still experience problems even after having addressed each item in the checklist, please contact the helpdesks of the Supreme Court Management Information Systems Office (SC-MISO) and Columbia Technologies, Inc. (CTI) at the numbers found at the back of this leaflet.

Important Guidelines
Desktop or laptop computers issued by the SC are subject to these guidelines. All other computers brought in by employees are similarly covered. The use of computers in the work area including their operation for intranet and internet access, is for official and authorized business purposes only. It is a privilege granted by the SC which may be revoked at any time for improper and inappropriate conduct. In this respect, kindly bear in mind the following: Please DO: [ [ Observe cleanliness when using the computers. Wipe the keyboard and screen with a soft, clean and dry towel at least twice a month to prevent dust build-up. Back-up important office files and documents stored in the computers on flash disks, Cds, DVDs or external hard drives.

Please DONT: 4 4 Eat or drink near the computer to avoid messing up the hardware. Plug or attach non-SC issued computers or communication gadgets to the network without proper clearance from SC-MISO. Download, update or install programs from the internet, with the exception of updates for SCpurchased or provided programs, or those cleared by the SC-MISO. Do excessive non-work-related transactions on SCissued computers, including accessing of personal emails. Play computer-based games within office premises. Send chain emails, especially using official email accounts. Access social networking (e.g., MySpace, Twitter, Facebook, etc.) or peer-to-peer sites (e.g., Limewire, Utorrent, etc.), as well as chat rooms and other types of online forums, unless related to official research assignments.

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Access sexually explicit, obscene or pornographic sites. Support or tolerate software piracy. Install any unlicensed or inappropriately licensed program on any SC-issued computer, with the exception of freeware or shareware. Remove from the premises any software provided or owned by SC, unless permitted by SC-MISO. Share your computer password with anyone. Engage in activities that interfere with the normal operation of the SCs computer network, including activities which result in congestion, disruption, disablement, alteration or impairment of the network.

Supreme Court of the Philippines

Padre Faura St., cor. Taft Ave, Manila July 2010

For software related problems SC-MISO Helpdesk: (632) 525-7157 (632) 525-7164 For hardware related problems CTI Helpdesk: (632) 524-0393 (632) 524-0394 Locals 321 / 322