We dne sda y July 18, 112

Back to the Data Model. The Draft Business Rules have been defined and are listed below. The Area being Modelled is :A HELP DESK supporting a community of USERS of IT. A. DESIGN NOTES : A.1 The Design reflects the Life Cycle of a PROBLEM reported to the HELP DESK. B. The Things of Interest, ('THINGS'), include :B.1 Help Desks B.2 Problems. B.3 Resolution of Problems. B.4 Staff B.5 Users. C. These THINGS are Related as follows :C.1 USERS report PROBLEMS to the HELP DESK. C.2 STAFF at the HELP DESK log the PROBLEM REPORT. C.3 The PROBLEM is allocated to a member of STAFF. C.4 Every PROBLEM will have one, and only one, RESOLUTION. C.5 A member of STAFF can be involved in zero, one or many PROBLEMS. D. Other Characteristics of these THINGS include :D.1 A PROBLEM can have one and only PRIORITY E. Sample Data includes :E.1 To be determined F. Typical Enquiries include :F.1 To be Determined A GLOSSARY OF TERMS WOULD GO HERE AS A TABLE ... Barry Williams 15th. April 2003 Principal Consultant Database Answers