Part 09 E-commerce

Third Year Information Technology

Management information system

Tushar B Kute,
Department of Information Technology, Sandip Institute of Technology and Research Centre, Nashik http://www.tusharkute.com

What is

Commerce?

e commerce is enabling or achieving your business objectives by using information technology to enhance or transform your business processes.

E-commerce
It

is second big application next to ERP. With the advent of internet technology, ecommerce today covers an entire scope online including design and developing, marketing, selling, delivering, servicing and paying for goods. Some ecommerce applications add order tracking as feature for customer to know delivery of status of order.

Amazon

BOB ibanking

Ecommerce process model

Marketing, Advertising, Production, Configuration Servicing, Problem Solving, Support

Customer Interaction Negotiation, Payment, Ordering and Processing Delivery Processing, Dispatching, Customer Acceptance

e commerce

Business to business (B2B)

Buyer and seller are business organizations. Website and portals to offer information about product. Retail Sales, Customer Support Customer initiates action after logging to sellers website. Online Auctions

Business to Consumer (B2C)

Consumer to Business (C2B)

Consumer to Consumer (C2C)

B2B

Information delivery application

Issuing business circulars Product catalogue publication News clippings Messaging Order processing Order execution Payment processing Money transfer

Transaction processing application

B2C
Information

delivery and sharing

Organizations

manual Database of knowledge Business information Payment of employees Issues of shared / bonds Delivery through courier

Transaction processing application

C2B
Information

delivery and sharing

Downloading

of information from website/portal Viewing the bank balance Seeing manuals/drawings/pictures/images etc. Requesting an item Obtaining travel advance Inquiry processing Credit payments Cash withdraw through ATM

Transaction processing applications

C2C

Information delivery and sharing

Messaging email Reports News groups Interest groups Payment approvals Memos Sanctions and confirmations Issues and receipts

Transaction processing application

Intermediaries in ecommerce
Hardware

suppliers: server, clients, routers and network card providers Network access providers: ISP, EDI, DoT Information access providers: browsers such as Netscape, Adobe and IE. Payment Processors: Master Card, Visa Website Design Providers: Consultant and Web development companies. Web directory providers: Yahoo, Alta Vista, Lycos

Organizations in ebusiness
Service Internet Banking Complete Business Cycle Billing Bill Payments News Sharing Tendering Greeting / messaging Buying Selling Servicing Organization ICICI HDFC Dalmia Industries Citibank ICICI Sakaal Media Group Gujrat Refineries Facebook Satyam Infoway Gloster Cables IBM/Dell/LG Model B2C C2B B2B B2C B2B B2C B2B C2C C2B B2B C2B

eCommerce
ecommerce

is more then just an online shop selling goods. Businesses make huge savings by more efficient interaction with their suppliers or buyers.

A local pharmacist orders 60% of his supplies from an overseas pharmaceutical suppliers website and saves 5% in his purchases - is this ecommerce? A remote Fiji resort attracts guests from the USA after several exchanges of email. Is this ecommerce?

Global
400

million users of Internet worldwide 1999 US online retail sales - US$20bn.

Forrester Research

2000 US online retail sales - US$30bn+

Forrester Research

US Online buying will reach US$6.9 trillion 2004. Forrester Research electronic payment of bills and banking will cost US Postal Service $17bn over 10 years.

G2C (government to citizen)

Government-to-Citizen (abbreviated G2C) is the communication link between a government and private individuals or residents. Such G2C communication most often refers to that which takes place through Information Communication Technologies (or ICTs), but can also include direct mail and media campaigns. G2C can take place at the federal, state, and local levels. G2C will aim at connecting citizens to government by

Talking to citizens and supporting accountability. Listening to citizens and improving democracy.

G2c
Areas

of connection

E-citizen

E-transport E-medicine E-Education E-Registration

g2c

c2g

It mainly constitutes the area where the citizen interact with government. It will include areas like citizens vote for the government, census, taxation etc. E-democracy.

g2g

It is also referred as e-administration. It involves improving government process by

Cutting

costs, Managing performance Making Strategic connections within government Creating empowerment.

E-secretariat E-police E-court

reference

Waman Jawadekar, "Management Information Systems , 4th Edition, Tata McGraw-Hill Publishing Company Limited.