1. Do you own a Titan Watch ?

a) Yes 70% b) No

2. For how much time do you own a Titan Watch? a) Less than 1 year (9) b) 1-2 year(25) c) 2-4 year(29) d) More than 4 year(7)

3. How many watches do you own? a) 1 b) 2 c) 3 d) More

4. How many of them are Titan? a) 1 b) 2 c) 3 d) All

5. What you like in Titan Watch? a) Style b) Design c) Brand Name d) Others

6. Do you get any discount on Titan Watch? a) Yes b) No

7. How much guaranty do you get on Titan Watch? a) None b) 1 years c) 2 years d) More than 2 years

8. How much warranty do you get on Titan Watch? a) None b) 1 years c) 2 years d) More than 2 years

9. How many service centers you know of titan? a) 1 b) 2 c) 3 d) More than 3

10. How often you need servicing of your Titan Watch? a) Once a year b) 1-2 years c) 2-5 years d) Never

11. How much time it took for servicing? a) 1 day b) 2-4 days c) 4-7 days d) More than 7 years

12. Have you ever face problem in your watch during guaranty period? a) Yes b) No

13. Is the watch replaced or repaired on such occasions? a) Replaced b) Repaired

14. Do you think the cost of servicing your Titan Watch is reasonable? a) Yes b) No