Table of Contents

Students Declaration Certificate from the Company Certificate from the Guide Acknowledgement

i ii iii Iv

Executive Summary

Chapter 1 Introduction 1.1 History of Insurance Industry 1.2 Company Profile Chapter 2 - Research Methodology 2.1 Research Objectives 2.2 Research Design 2.3 Data Collection Chapter 3 - Data Analysis Chapter 4 - Findings Chapter 5 - Conclusions Chapter 6 - Recommendation Chapter 7 - Limitations

1 4 7 33 35 36 37 40 54 56 58 60

Bibliography Annexures