Unit-IV notes

This unit Benchmarking Quality TPM. An excellent introduction to TPM is available in this following link. continues to discuss tools for TQM.

Function

deployment.

http://www.plant-maintenance.com/articles/tpm_intro.shtml Taguchi's FMEA I 1. BENCHMARKING "Accept your limitations and then go beyond them"-Anonymous Definition Benchmarking is a systematic search for best practices,innovative ideas, and highly effective operating procedures. There are two key elements in this definition,for measuring performance, some units of measure.benchmarking requires that managersunderstand why their performance differs. It includes two components namely efficiency, (i.e., doing things better through best practices, innovative ideas) and effectiveness( i.e., doing better things through highly effective operating procedures). 2.Reasons for benchmarking (a)Benchmarking as a tool for develop strengths and reduce weaknesses loss function. (Quality Engineering.)

Benchmarking is tool to help organizations develop those strengths and reduce weaknesses. Once when you know where you are standing, it is obvious that you are made to know where you want to go. (b) Benchmarking provides an external orientation.

While we discussing the different perceptions of quality in the first unit, we discussed that quality should not be viewed in vaccuum, i.e., it should be compared against your competitor's quality.In one sense we can quote benchmarking as a inspiration tool for managers.Through benchmarking, an organization can able to tap the oppurtunities available in the market because of competitor's weaknesses. And also it prepare itself for challenges posed by competitors because fo it's weaknesses. (c) Benchmarking is time and cost effective.

Since benchmarking calls for creative adaptation and imitation and not pure invention.Just as the old saying goes why reinvent the wheel ? , you job is reduced to adapt the wheel and make sure that it rolls on smoothly. (d) Benchmarking chases the moving target

In today's competitive environment, the customer satisfaction cannot be viewed as a static

thing.Customers needs and expectations are growing, and meet this everchanging target benchmarking is useful. (e) Proper use of inforamtion

Through benchmarking the organization continuously scan the environment and enhances innovation. In a competitive scenario, the organization should continue to innovate as well as imitate. 3. It 1. 2. 3. 4. 5. 6. contains Benchmarking six Process steps

Decide what to benchmark Understand current performance Plan Study others Learn from the data Use the findings