2007-08

16.5

911 OPERATOR SCRIPT Directions to Person administering assessment 1. Seat student back-to-back or facing away from Operator. Phone props are a plus. 2. Show student a picture of an emergency situation. 3. Read script as written, adding info to blanks as indicated. 4. You may repeat and/or rephrase questions up to 3 times. 5. If response is off topic or the person doesnt answer (shrugs), move on. Student dials 911. Operator: Caller: Operator: Caller: Operator: Caller: Operator: Caller: Operator: Caller: Operator: or Operator: Caller: Operator: 911. What is your emergency? States the type of emergency shown in the picture. What is your name? Gives first and last name. What is the phone number you are calling from? Gives phone number. IL-A levels can also say pay phone, cell phone, home phone. Where is the _______?
(fire, accident, etc)

Street address or general location. What are the nearest cross streets? (if street address is given) house number and street and city. OK to give street only but must include a cross street and city. How many cars involved? (car accident picture prompt) Is anyone hurt? (applies to all/any picture prompt) tells number of cars OR answers Yes/No re: injured persons. Teacher decides if there are injuries b/c picture prompt must show that for yes answer. OK, __________ . Well send ___________ right away.
(students name) (e.g. an ambulance)

Practice Script without Caller responses Student dials 911. Operator: Caller:
(car accident, fire, poison, snake bite, etc.)

911. What is your emergency?

Operator: Caller: Operator: Caller: Operator: Caller:

What is your name?

What is the phone number you are calling from?

Where is the _______? alt: Where are you?

(fire, accident, etc)

address, street name, city

Operator: Caller: Operator: Caller: Operator: Caller: Operator:

What are the nearest cross streets?

How many cars involved?

Is anyone hurt?

OK, __________ . Well send ___________ right away.

(students name) (e.g. an ambulance)