Complaint no.

1-35769066583 1-35766933354 1-35769290101 1-35698790409 1-35692991443 1-35771779979 1-35772913547 1-35774021268 1-35778815580 1-35787979756 1-35801163998 1-35793448900 1-35794243003 1-35782141519 1-35783264702 1-35783472215 1-35804498389 1-35806215330 1-35809621513 1-35812893779 1-35814741928 1-35816266956 1-35831814901 1-35834967987 1-35832973123 1-35838597956 1-35838334729 1-35819751277 1-35831814901 1-35834967987 1-35832973123 1-35838597956 1-35838334729 1-35819751277

MSISDN Alternate no. 9333621431 NA 8536998598 9635323758 7699501436 9635805755 7407348234 9564685780 7699561489 NA 8346902445 NA 9093672100 9735867552 9093491180 8798173707 9775046247 8346943434 9832095201 NA 8101746567 NA 9775089326 9564466232 8609411225 8967426127 8609066012 NA 7699483130 8016328043 8345038519 8906668926 9093126831 9609049588 9093538251 9933481465 7699095184 9.63546E+19 7699947491 9126343598 7699046522 7872163862 8514096752 7602724534 9126486144 8016139459 8512900287 9593855622 8346935853 8016841269 8346013910 9126486144 8512900287 9593855622 8346935853 8016841269 8346013910 7872163862 8016317696 7872702080 8629945101 9932686941 8016139459 7872163862 8016317696 7872702080 8629945101 9932686941

Type Network Network Network Network Network Network Network Network Network Network Network Network Network Network Network Network Network Network Network Network Network Network Network

Sub Type C-Coverage C-Coverage C-Coverage C-Coverage C-Coverage C-Coverage C-Coverage C-Coverage C-Coverage C-Coverage C-Coverage C-Coverage C-Coverage C-Coverage C-Coverage C-Coverage C-Coverage C-Coverage C-Coverage C-Coverage C-Coverage C-Coverage C-Coverage

Complaint Logged Date 27/06/2013 08:52:17 AM 27/06/2013 06:43:01 AM 27/06/2013 08:52:42 AM 24/06/2013 11:04:40 PM 24/06/2013 07:47:46 PM 27/06/2013 10:33:57 AM 27/06/2013 11:06:42 AM 27/06/2013 11:34:59 AM 27/06/2013 02:02:08 PM 27/06/2013 06:21:25 PM 28/06/2013 07:53:46 AM 27/06/2013 08:37:02 PM 27/06/2013 08:38:41 PM 27/06/2013 03:55:08 PM 27/06/2013 04:17:15 PM 27/06/2013 04:16:40 PM 28/06/2013 09:56:38 AM 28/06/2013 10:46:56 AM 28/06/2013 12:31:02 PM 28/06/2013 02:06:28 PM 28/06/2013 03:03:57 PM 28/06/2013 03:44:01 PM 28/06/2013 10:51:32 PM 29/06/2013 06:57:17 AM 28/06/2013 11:44:51 PM 29/06/2013 09:45:06 AM 29/06/2013 09:45:37 AM 28/06/2013 05:22:21 PM 28/06/2013 10:51:32 PM 29/06/2013 06:57:17 AM 28/06/2013 11:44:51 PM 29/06/2013 09:45:06 AM 29/06/2013 09:45:37 AM 28/06/2013 05:22:21 PM

Network C-Coverage Network C-Coverage Network C-Coverage Network C-Coverage Network Network Network Network Network Network Network C-Coverage C-Coverage C-Coverage C-Coverage C-Coverage C-Coverage C-Coverage

Fwd to Docomo Team Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes

Complaints Resolution Date (SLA) 2/7/2013 10:00 2/7/2013 10:00 2/7/2013 10:04 29/06/2013 10:00:00 AM 29/06/2013 09:51:00 AM 2/7/2013 11:37 2/7/2013 12:11 2/7/2013 12:48 2/7/2013 15:06 2/7/2013 19:25 3/7/2013 10:00 3/7/2013 10:00 3/7/2013 10:00 2/7/2013 16:58 2/7/2013 17:21 2/7/2013 17:25 3/7/2013 11:02 3/7/2013 11:50 3/7/2013 13:35 3/7/2013 15:11 3/7/2013 16:07 3/7/2013 16:49 4/7/2013 10:00 4/7/2013 10:00 4/7/2013 10:00 4/7/2013 10:48 4/7/2013 10:51 3/7/2013 18:25 4/7/2013 10:00 4/7/2013 10:00 4/7/2013 10:00 4/7/2013 10:48 4/7/2013 10:51 3/7/2013 18:25

Problem Summary Customer is facing Indoor coverage and Call Drop problem Customer is facing Indoor and Outdoor coverage and Call Drop problem Customer is facing Indoor coverage problem Customer is facing Indoor coverage and Call Drop problem Customer is facing Indoor and Outdoor coverage and Voice Cracking problem Customer is facing Indoor and Outdoor coverage and VoiceCreaking problem Customer is facing Indoor and Outdoor coverage and Call Drop problem Customer is facing Outdoor coverage and Call Drop problem Customer is facing Indoor and Outdoor coverage problem Customer is facing Indoor and Outdoor coverage problem Customer is facing Indoor and Outdoor coverage and Voice Cracking problem Customer is facing Indoor and Outdoor coverage problem Customer is facing Indoor coverage and Voice Cracking problem Customer is facing Indoor and Outdoor coverage and Voice Cracking problem Customer is facing Indoor and Outdoor coverage problem Customer is facing Indoor and Outdoor coverage problem Customer is facing Indoor and Outdoor coverage problem Customer is facing Indoor and Outdoor coverage and Call Drop problem Customer is facing Indoor and Outdoor coverage and Voice Creaking problem Customer is facing Indoor and Outdoor coverage problem Customer is facing Indoor coverage and Voice Cracking problem Customer is facing Indoor coverage and Call Drop problem Customer is facing Indoor and Outdoor coverage problem Customer is facing Indoor coverage problem Customer is facing Indoor and Outdoor coverage problem Customer is facing Indoor and Outdoor coverage and Call Drop problem Customer is facing Indoor and Outdoor coverage and Call Drop problem Customer is facing Indoor coverage problem. Customer is facing Indoor and Outdoor coverage problem Customer is facing Indoor coverage problem Customer is facing Indoor and Outdoor coverage problem Customer is facing Indoor and Outdoor coverage and Call Drop problem Customer is facing Indoor and Outdoor coverage and Call Drop problem Customer is facing Indoor coverage problem.

Target No NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA

Duration (From & When) Prompt Error All Time NA All Time NA All Time NA All Time NA All Time NA All Time NA All Time NA All Time na All Time NA All Time NA All Time NA All Time NA All Time NA All Time NA All Time NA All Time NA All Time NA All Time NA All Time NA All Time NA All Time NA All Time NA All Time NA All Time All Time All Time All Time All Time All Time All Time All Time All Time All Time All Time NA NA NA NA NA NA NA NA NA NA NA

Location & Landmark Village Post Janka,East Midnapore.721431 Landmark:-Khejuri 2 Block Office VILL.BAGDA,P.O.RAJARAMPUR,P.S.MAHISDAL,DIST.MEDINIPUR(E),PIN-721628 villbishnupure p.s samsargunj dis murshidabad Landmark:-tahhernagar highschool VILL-Gokulnagar,PO-Tekhalibazar,PS-Nandigram,PIN-721646,Gokulnagar PLOT NO-2493, J.L NO-102, SITUATED AT VILLAGE SALAR, P.O - SALAR, DIST - MURSHIDABAD, WB vill=basantopur/po=choto khoyratiyari/ps=kotoali/dist=kuchbihar//pin=736165 MOUZA ANANDAPUR GP NO 9 ANANDAPUR PS KESPUR BLOCK KESPUR DIST MIDNAPUR721150 VELPOST :GOPEBALLBPUR PS:GOPEBALLBPUR P MEDINEPUR .PIN :721506 Landmark:-GOPEBALLBPUR PRIMARE SCHOOL vill=kushmor hindupara mauja=kushmor 731238 Landmark:-gram panchayet Mouza -khejuri,under khejuri G.P,Vill.-.P.O-khejuri, P.S-khejuri, Dist East GRAM BARARAPURBA BADARA KANKARTALA=Pin No..731125 Vill- Gosaipur, P.o- Gudia, p.s-dist- Murshidabad, pin - 742302 VILL-POST-BANKADAHA,PS-BISHNUPUR,DIST-BANKURI,PIN-722164 PART NO 106 GOPALPUR NO 1=GOPALPUR=SCHOOL=743445 vill nagar saheb gang p.o dangon p.s haldibari dist Coochbihar Vil-Paikpara,P.O-Hatiram Salbari,P,S-Kptpali.Dist-Koacbihar.PIN-736145 Landmark:-Chandamari Prannath High School vill+p.o_sagor para,p.s_jalngi,dist_mursidabat,pin_742306 Vill : Poranpur P.O : Poranpur P.S : Rotua Dist : Malda Pin : 732204 KANJIPARA,SHANTINAGAR,UTTAR DINAJPUR-733208 VILL+P.O-BEDINAGAR,P.S-RAIGUNJ,DIS:UTTAR DINAJPUR,PIN-733123 MOUJA GANTI GP KOTULPUR THANA KOTULPUR S DIV BISHNUPUR,722141 Landmark:-KOTULPUR HIGH SCHOOL vill...khamarpukur....post...baramajlis pur..ps...goalpukur..pin...733210 VILL+PO =CHHABGHATI PS =SUTI DIST =MURISHDABAD PIN P=NO 742201 Landmark:-CHHABGHATI K.D SCHOOL VILLAGE KANTASHI,P.O.MADANMOHANPORE,P.S.KOTALPUR,DIST-BANKURA,PIN-722141 Landmark:-MADANMOHANPORE S.K.HIGH SCHOOL P.S chagulia KHIKHIR TOLA UTTAR PARA MOUJA ADHIRIYA pin 733208 Landmark:Madhyamik Sikha Board primery school MEDINIPUR CARAMTALA BOROBAZAR PIN-721101 Landmark:-MEDINIPUR Colleage VILL=PORA DANGA POST=SATAI,BHARRAMPUR,MURSHIDABAD PS CHOPRA DIST UTTAR DINAJPUR=CHOPRA=NEAR SCHOOL=733216 landmark-NEAR SCHOOL VILL+PO =CHHABGHATI PS =SUTI DIST =MURISHDABAD PIN P=NO 742201 Landmark:-CHHABGHATI K.D SCHOOL VILLAGE KANTASHI,P.O.MADANMOHANPORE,P.S.KOTALPUR,DIST-BANKURA,PIN-722141 Landmark:-MADANMOHANPORE S.K.HIGH SCHOOL P.S chagulia KHIKHIR TOLA UTTAR PARA MOUJA ADHIRIYA pin 733208 Landmark:Madhyamik Sikha Board primery school MEDINIPUR CARAMTALA BOROBAZAR PIN-721101 Landmark:-MEDINIPUR Colleage VILL=PORA DANGA POST=SATAI,BHARRAMPUR,MURSHIDABAD PS CHOPRA DIST UTTAR DINAJPUR=CHOPRA=NEAR SCHOOL=733216 landmark-NEAR SCHOOL

Status Revert Received on Open Open Open Open Open Open Open Open Open Open Open Open Open Open Open Open Open Open Open Open Open Open Open Open Open Open Open Open Open Open Open Open Open Open

Closure Comments Pending With Satisfied/Dissatisfied Resolution

BIRHUM,PS=SAINDHIA,PO=SAINDHIA,PIN=731234 NA Landmark:-SCHOOL-ECHAGORIA HIGH SCHOOL