QUESTION 5 Staff in an IT department are experts in managing specific technology, but none of them know what services are
offered to the business. What imbalance does this represent? A. B. C. D. Extreme internal focus Extreme focus on cost Extreme focus on responsiveness Vendor focused
Answer: A Candidate Response: [None] (Incorrect) Explanation/Reference:
Which Process Is Responsible For Sourcing and Delivering Components of Requested Standard Services? A. Service Desk B. Request Fulfilment C. Service Portfolio Management D. IT Finance