QUESTION 7 . Which of the following metrics would you most associate with the Service Desk? A. B. C. D.
The number of high priority incidents occurring The support team which resolves the greatest number of problems The number of problems solved in a day The mean time between failure
Answer: A Candidate Response: [None] (Incorrect) Explanation/Reference:
Which Process Is Responsible For Sourcing and Delivering Components of Requested Standard Services? A. Service Desk B. Request Fulfilment C. Service Portfolio Management D. IT Finance