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Coaching Report

31 July 2013

Registration Code Name Exam Session Module Exam date Final Score Max Score Cut-Off score Result

EXN4803686 Mario Alex Rivera Rivera 1220393 ITIL Foundation Certificate in IT Service Management 30/07/2013 with a score of 83% where 65% is needed 40 26 Passed

Topic Analysis 5066 ITILFND01 Service Management as a practice_LA 5067 ITILFND02 The Service Lifecycle_LA 5068 ITILFND03 Generic concepts and definitions_LA 5069 ITILFND04 Key Principles and Models_LA 5070 ITILFND05 Major Processes_LA 5071 ITILFND05 Minor Processes_LA 5072 ITILFND06 Functions_LA 5073 ITILFND07 Roles_LA

3/3 2/3 6/7 3/5 8/9 8/8 2/3 1/2

100% 67% 86% 60% 89% 100% 67% 50%

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