Which troubleshooting models first step, Trying quick, obvious fixes, differs fr om the other models? A. CompTIA A+ B.

CompTIA Network+ C. Novell D. ASID ANSWER: C ASID, in the ASID troubleshooting model, stands for which of the following? A. Assign, Simplify, Implement, Document B. Acquire, Simplify, Implement, Document C. Acquire, Segment, Implement, Document D. Assign, Segment, Implement, Document E. Assign, Simplify, Identify, Document F. Action, Simplify, Identify, Document ANSWER: B Which of the following types of information is not important to identify and cap ture when you are first presented with a problem? A. The customers environment B. Circumstances in which the problem occurred C. Knowledge base articles relating to the problem D. Symptoms and error codes ANSWER: C An error code is displayed before the end of the POST. Is the problem hardwareor software-related? A. Hardware B. Software ANSWER: A A paper-based problem-tracking system would be appropriate for what size organiz ation? A. Very small B. Small C. Medium D. Large ANSWER: A What is the name of the Web site containing problem and solution references for the Microsoft client operating systems, such as Windows 2000 Professional, Windo ws XP, and Windows Vista, as well as many other Microsoft applications? A. Microsoft Answers B. Microsoft Frequently Asked Questions C. Microsoft Help and Support D. Microsoft Windows Support Center ANSWER: C