SOWK235: Study Guide for Exam 3 The test will cover Chapters 7 and 8, class lectures, and class

handouts that coincide with Chapters 7 and 8 REVIEW ALL HANDOUTS AND CLASS LECTURE NOTES! Chapter 7

Preparatory Reviewing: maintain open mind

What does preparatory reviewing involve -- examining and considering information available to you and your agency before an initial contact with another person or people What are the practical reasons for reviewing relevant information before a visit --helps you grasp significant facts and circumstances before meeting --reduces the client repeating information --allows for more efficient use of time and helps people feel that what they say is valued and remembered What are the risks associated with failing to review materials prior to a meeting --failure to review available material can constitute professional negligence What are the potential dangers associated with preparatory review of materials --Some record contain hearsay or opinion written as if they were facts --Form stereotypical impression of a person before you actually met --Profiles may have been inaccurate when initially recoded, or have since become so

Preparatory Exploring
What does preparatory exploring involve: -- The skill of preparatory exploring involves asking questions about a prospective client or others, the problem or issue, and the situationprior to the meeting. What type of information/data you may note during preparatory exploring -- You may note names and relevant demographic data such as phone numbers, addresses, or special needs and circumstances. You may learn the preferred pronunciation of names. Details concerning the nature, severity, and urgency of the issue are, of course, extremely important, as are indications of the strengths and resources available to the people involved.

What important information do those making referrals may possess -- They may possess important information concerning the person or group, the presenting issue and situation, and sometimes even the nature of the service needs.

Preparatory Consulting
What does it involve involves -- seeking advice from a social work supervisor or colleagues concerning an upcoming visit with a prospective client or other people. Why would you commonly seek consultation -- You would seek such consultation to identify tentative objectives for an interview, or to discuss other service related issues. On one occasion, you might discuss possible locations for the interview. In another, you might inquire about cultural customs of a particular religious or ethnic group about which you have limited knowledge. On occasion, you might seek advice concerning how best to ensure your own safety when you are about to interview people who have previously been physically violent toward people in positions of authority. In still another, you might focus on the agency policies or legal obligations that could apply in a particular case.

Preparatory Arranging
What does it involve and include -- logistical preparation for a meeting. It includes scheduling an appointment, ensuring that there is adequate time and privacy, and organizing the physical environment. It may involve securing an interview room, locating an interpreter, or rearranging furniture. It includes considering the appropriateness of your apparel, appearance, and perhaps even hygiene. In agency settings, what does preparatory arranging include preparatory arranging includes considering the potential effects of the physical environment. Ensure that clients have a comfortable place to sit and children have a play area when they arrive at the agency. Check to see that interviewing rooms are sufciently soundproofed so that privacy can be assured. When you have ofce space assigned to you, arranging involves selecting and displaying pictures, posters, and other items such as college degrees, professional certicates, and your social work license. It may also include selecting paints or wallpapers and placing furniture. What does arranging facilitate and diminish -- Preparatory arranging should facilitate communication and diminish interference and distraction

Preparatory Empathy

What does it involve -- empathy involves envisioning the world and the current circumstances from another person or groups perspective and experience. What does it heighten your sensitivity to -- possible agendas, thoughts, feelings about themselves, feelings about you, the presenting problems and issues, and the circumstances. Why is preparatory empathy regarding cultural and ethnic aspects important? ---------Preparatory empathy regarding cultural and ethnic aspects is especially important. Members of some cultural groups may be ambivalent or conicted about social workers. Some have adopted negative stereotypes of social workerswhich you may need to transcend.

Preparatory Self-Exploration identifies personal factors

What is self-exploration? -- is a form of self-analysis or introspection through which you, a human being who happens to be a social worker, identify how you might personally be affected by your interaction with this particular person, family, group, organization, or community; the specic issues of concern; and the unique circumstances. -- How am I likely to feel about this person or these people? -- How are the cultural and demographic similarities or differences between us likely to affect me? --Given what I know about the circumstances what personal reactions might I experience? What is the purpose of this skill? -- is to identify the potential effects of your own personal history, characteristics, needs, biases, emotional tender spots, philosophical or religious views, and behavioral patterns.

Centering you manage your factors

What is centering and how does it differ from self-exploration --preparatory self-exploration enables you to identify personal factors that might affect your ability to engage people and provide high-quality service. Once identi ed, you attempt to manage or contain them through centering. As part of this centering process, you ask yourself What can I do to ready myself personally before the meeting begins? Centering involves organizing your personal thoughts, feelings, and physical sensations so that they do not interfere with your professionalism, performance, and delivery of social services.

What does it involve? -- Centering involves organizing your personal thoughts, feelings, and physical sensations so that they do not interfere with your professionalism, performance, and delivery of social services. In centering, what should you not do? --do not deny or minimize your personal issues and strong feelings.

---Centering gives organization to your thoughts, feelings, physical sensations.

Preliminary Planning and Recording

When do social workers engage in preliminary planning --Social workers engage in preliminary planning before meetings, contacts, and interviews with individuals, families, groups, organizations, and communities with whom we interact as part of our professional responsibilities. What is the difference among informational, diagnostic, and therapeutic interviews? --informational to make a social study --diagnostic to arrive at an appraisal -therapeuticto effect change What questions might you formulate during --Why is this meeting occurring? What is its overall purpose? --What do I hope to accomplish through this meeting?-- What is my tentative agenda?-- What might be the agenda of the people who will be involved or affected by the meeting?-- What might they hope to accomplish?-- What would I consider a successful meeting?-- What might they?--What are my functions or roles in this meeting?-- How do I wish to begin? -What things should I say?What questions should I ask?-- What might they want to ask of me?-- What kind of interactional process would I like to see?-- What kind might they? How would I like the meeting to conclude?-- How might they like to see it end?--What is the primary purpose of many first meetings? -- gather information

Chapter 8 When does the beginning phase start --An effective beginning results when you and a prospective client or others accomplish the purpose for which you rst meet (for example, information gathering, information giving, assessment forming, or change making) and reach a mutual agreement concerning a next step in the process (for example, conclude your relationship, continue to work together, or arrange for service from another professional or agency).

Introducing Yourself Name (full name)--Name of agencyHave ID (work)Agency brochures How should you identify yourselfName (full name) Why are a few informal comments helpful? --will make someone feel more at ease With respect to too much informality, what can happen? --Spending too much time with chitchat may frustrate clients who are grappling with serious concerns and urgently wish to discuss them.

Seeking Introductions: What does it entail?Asking name of client --how to pronounce namehow client want to be addressed Describing Initial Purpose: --purpose of interview or meetinggoal or objective (for this meeting) What happens without some beginning guidance People are likely to feel uncertain about the process that is usually quite stress provoking. What does the purpose of the meeting warrant when a client/participant is involuntary, non-voluntary, or reluctant More complete and lengthy descriptions. Orienting clients: In orienting clients, what should you recognize about expectations Clients expect an anxiety provoked experience to receive help for psychological and social issues from paid strangers. Discussing Policy and Ethical Factors What does discussing policy and ethical factors constitute? Constitutes part of the informed consent process and is an essential element of professional service to clients. What happens if one fails to discuss policy and ethical factors with clients? Malpractice What policies and procedures are you guided by as a social worker in the performance of your duties? 1. Agency policies and procedures. 2. Ethical code and standards. 3. Laws and regulations Seeking feedback What does it entail? -- encourage clients to comment about the proposed purpose for the meeting and your roles, their roles, policy or ethical factors, or any other aspects of your introductory remarks. An important part of communicating effectively involves checking whether others have understood your messages and you have understood theirs. By asking for feedback during the beginning phasewhat do you continue? The process of informed consent What do you invite clients to do?-- You also invite clients to identify areas that are unclear, share thoughts that have occurred to them, introduce a new topic, or express any disagreement with your comments.What do you convey?

You convey that you are genuinely interested in what they have to say about what you have said and that you hope they will actively contribute their thoughts, reactions, and suggestions throughout the process.

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