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Chapter 17 MOTIVATION , COMPENSATION, LEADERSHIP Motivation Mix : The Basic compensation Salary Commissions Fringe benefits Special Financial

Incentives Contests Bonuses Trips Non-financial Rewards achievement Award Challenging work Assigns. Psychological rewards Praise Recognition Leadership Techniques Style Personal Contact Methods (feedback) National, regional, district meetings Individual Meetings Letters, telephone calls joint sales calls Management Control Procedures Performance evaluation Quotas Reports Leadership is the process by which sales manager attempts to influence their salespeople. Task behavior the manager closely supervises the salespersons to make sure that the job is done correctly. Manager tells the salespeople how to . When to , what , who relationship behavior two way communication

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