RONALD W.

VERDI
Wallingford, CT 06492 (H) 203.284.0214 (C) 203.996.2221 rverdi@comcast.net

TECHNICAL PROFILE
Implementation Specialist / Pre-sales Engineer / Account Manager
Strong Technical Support Experience Excellent Customer Satisfaction Skilled Leader
Motivated, knowledgeable Implementation Specialist and Pre-sales Engineer with an extensive track record of deftly planning, designing, installing, managing and upgrading network attached storage (NAS) systems and software and storage area network (SAN) attached systems and software while consistently earning total customer satisfaction. Multi-talented leader with vast experience in technical pre-sales, implementation delivery, storage configuration and san design, account management, hardware and software technologies, multiple operating systems knowledge, relationship building, customer service, written and verbal communication, technical product knowledge, leadership and problem solving.

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Selected Career Highlights

Skillfully and knowledgeably planned, designed and implemented various hardware and software installations and upgrades for global accounts including UnitedHealthcare, United Bank of Switzerland (UBS) and Royal Bank of Scotland (RBS) Sempra Commodities, consistently exceeding project managers expectations. [EMC] Integrated EMC storage products and Cisco, Brocade and McData switches into existing or new customer infrastructures [EMC} Received seven Outstanding Customer Service awards (2004-2009). [EMC] Adeptly supervised, trained and mentored field personnel in the United States and phone assistance personnel in Canada on technical systems and products. [EMC] Conducted pre-sales product presentations, which included technical specifications, integration pre-requisites and configuration design. [EMC], [NWN] Assisted delivery team developing statements of work and project plans [EMC], [NWN] Adeptly improved customer service and satisfaction by ensuring that the customer installation base was able to use EMC tools and software [EMC]

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Areas of Expertise
Project Management Technical Pre-sales Customer Service Leadership Implementation Configuration Design Operating Systems Hardware / Software SANS Employee Training Problem Solving Infrastructures

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PROFESSIONAL JOB SUMMARY NWN

NWN is a fast-growing, woman-owned IT company Farmington, Ct. 2011

Senior Solutions Engineer

Qualified new opportunities. Conducted assessments on existing systems. Presented, Configured and Architect-ed EMC Storage and Backup and Recovery solutions - Pre-Sales Consultant.

EMC
US Fortune 500 and S&P 500 provider of information infrastructure systems, software and services.
Norwalk, Ct.

Implementation Delivery Engineer

2000-2009

Planned, designed, implemented and upgraded all EMC Hardware (including Symmetrix, Clariion, Celerra, Disk Library and Centera) and software products. Planned, installed, configured and upgraded Cisco, Brocade and McData switches at various Enterprise and Non-Enterprise customers throughout Connecticut and New York. Managed and coordinated EMC account operations for the following global accounts: General Electric (GE), United Bank of Switzerland (UBS), Royal Bank of Scotland (RBS), UnitedHealthCare, Yale Hospital and Sempra Commodities. Supervised and mentored field personnel in United States and phone assistance personnel located in Canada. Assisted Corporate Quality Assurance Team developing changes to improve new products. Conducted pre-sales product presentations which included technical specifications, integration prerequisites and configuration design. Assisted delivery team developing statements of work and project plans.

Senior Customer Engineer

Storage Technology Corporation

Senior Customer Engineer

Hartford, CT 1990 2000

Provided technical support to customers and field service personnel. Installed, maintained and upgraded all Storagetek hardware and related software.

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EDUCATION AND PROFESSIONAL DEVELOPMENT

Six Years Advanced Electronics Training: United States Navy EMC Proven Professional Certification Operating Systems: Windows, Unix, Linux. Hardware: EMC VNX Family, Data Domain, Avamar, Symmetrix Family, Clariion, Centera, Celerra,
Disk Library, Cisco switches, McData switches, Brocade switches.

EMC Velocity Systems Engineer: Consolidate 2011 Certification EMC Velocity Systems Engineer: Backup and Recovery 2011 Certification EMC Velocity Sales Accreditation: Consolidate and Backup and Recovery 2011 EMC Velocity Advanced Sales Accreditation: Consolidate 2011 EMC Velocity Advanced Sales Accreditation: Advanced Consolidate 2011

ASSOCIATIONS
American Cancer Society Volunteer 2011

PERSONAL
Keep fit with skating, weightlifting and swimming. Active as a youth baseball, softball and ice hockey coach

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