KSK 202: SUPPORT SERVICES

KUIZ 2

KUIZ 2

BIL 1 2 JUMLAH JUMLAH SKOR SEBENAR

SKOR PENUH 20 30 50 100

SKOR DIPEROLEHI

Dilaksanakan oleh,

disahkan oleh,

.. ( ) Tarikh:

. ( Tarikh: )

KSK 202: SUPPORT SERVICES

KUIZ 2

COMPUTER SYSTEM & NETWORKING UNIT, DEPARTMENT OF ICT, VOCATIONAL COLLEAGE OF BALIK PULAU, PENANG
KSK 202: COMPUTER SUPPORT SERVICES QUIZ 2
NAME: .... 30

30

SECTION A: MULTIPLE CHOICE QUESTIONS INSTRUCTION: ANSWER ALL THE QUESTIONS. CIRCLE ONLY ONE CORRECT ANSWER FOR EACH QUESTION. 1) What Device Stores Your Computers Data When You Turn It Off? A. RAM B. CPU C. Hard Drive D. CD-ROM 2) Which Device Stores Data For Processing & Helps You Run Multiple Programs At Once A. Hard Drive B. CPU C. PCI D. RAM 3) Which Speed Is Faster? A. 1000Mhz B. 33 Mhz C. 3Ghz D. 733 Bhz 4) Which Type Of Computer Is Portable? A. Desktop B. Tower C. Laptop D. Booktop

KSK 202: SUPPORT SERVICES

KUIZ 2

5) What Is The First Step When Working On The Inside Of A Computer? A. Blow Dust B. Wear Gloves C. Anti-Static Wristband D. Turn It Off

6) Which Hard Drive Size Is Largest? A. 300MB B. 3GB C. 450GB D. 1TB

7) What Device Helps Move Heat Away From A Processor? A. Heat Sink B. Power Supply C. BIOS D. Vent Slots

8) Which Function Below Deletes All Data From A Hard Drive? A. Recycle B. Format C. Delete D. Erase

9) Which Function Refers To Producing Your Own CD? A. Sizzle B. Imprint C. Burn D. Write

10) Which of the below media types hold the most information? A. Blu-ray B. DVD C. CD D. Floppy Disks
{ SCORE: 10 Marks }

KSK 202: SUPPORT SERVICES

KUIZ 2

SECTION B: SUBJECTIVE QUESTIONS. INSTRUCTION: ANSWER ALL THE QUESTIONS IN A SEPARATE PAPER.

QUESTION 1

a) Describe the FOUR (4) functions of computer peripherals. Jelaskan EMPAT (4) fungsi peranti komputer. b) List THREE (3) types of computer peripheral and for each: name it state which function it supports, and give any key features/benefits of it.

Senaraikan TIGA (3) jenis peranti komputer dan untuk setiap satu: namakan jenis peranti, nyatakan fungsi yang disokong, dan berikan mana-mana cirri-ciri utama/kelebihannya. { SCORE:10 Marks}

QUESTION 2 a) Explain the steps taken when you handle customers complaint through phone. 5 Huraikan langkah yang diambil semasa anda melayan aduan pelanggan melalui telefon.

b) After you take action on customer complaint it is necessary for you to do survey on 5 customer satisfaction. List the steps that you need to take when you do customer satisfaction study. Setelah anda ambil tindakan terhadap aduan yang dibuat oleh pelanggan, adalah perlu untuk anda melakukan kaji selidik tentang tahap kepuasan pelanggan terbabit. Senaraikan langkah-langkah yang anda ambil untuk membuat kajian tentang tahap kepuasan pelanggan.

{ SCORE: 10 Marks}

======END OF QUESTION PAPER======