The New Supervisor in Operations

This is a small guide to help you in your transition as a new Supervisor. Throughout the night, a Supervisor has at his/her disposal many helpful tools: Other Supervisors Very Knowledgeable Clerks Your Foremen The Mainframe The Radio Frequency System
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Please feel free to ask questions. We are all here to help and everyday will bring different challenges and rewards. This is an exciting time, so welcome aboard. The first thing you must do is communicate. Communicate with Cliff Murrey and ask him what the labor situation looks like for the evening. Cliff sets-up labor and knows where we stand based on hours. Supervisors work labor by hours not cases. The next step is to get a labor sheet and find out where the labor has been dispersed. Find your Box Foreman because he has this information; furthermore, communicate with other Supervisors, they might have information that you dont know about. Now, meet the computer and log onto RF. The password is a secret, so keep it to yourself when its given to you by your trainer. Get yourself some highlighters and separate liquor selectors from the produce selectors. Sometimes labor has been sent to different departments, out to load, to the baledock, floral selection, or a number of other places. You must find out where they are, if they are not on the RF system. Call Cliff Murrey (ext.7756) if you are in question of the status of an employee. He will update you. Maybe, a notation got missed on the labor sheet or he had a late sick call. Liquor (02) must always be ahead of produce (07) during the selection process; therefore, monitor the nights progress using a liquor wave sheet or both 02 and 07 wave sheets. Now, watch the balance of the two departments. The first two hours must be watched carefully to maintain a good lead in liquor. You might have to pull labor from produce and divert it to liquor or vice versa. With this in mind, liquor cant be too far ahead of produce either. This might result in to many Liq/GM pallets on the floor that could cause errors in loading, a messy floor and a 1

possible accident. A good mark for liquor is fifteen stores ahead of produce in selection. Along with watching the selectors and their idle activity, its a good idea to look at the Letdown Verses Selector Ratio. Make sure we are always ahead of the selectors or we will pay in scratches. Fifteen to twenty stores is okay. Getting to far ahead on letdowns will result in to many penalties and an unsafe working environment. I know you probably want to jump into figuring out the labor, so lets do it now. Every Supervisor has a somewhat different method for doing this but we usually come out with the same results. Here is one method: Number of selectors % the Remaining hours of work = The number goes here Example: 205.50 +5 hours = 210.50 for produce 30 1.15 7.0 241.50 Example:

On this side the selectors actual hours, plus 5 hours for produce. 3 hours for liquor. This formula gives you the amount of hours we are ahead. 210.50 241.50 = + 31 hours

Another tool is this formula: 30 1.15 7.0 = 26.14 210.50 1.15 7.0 = 26.14 This is the number of selectors we need to finish on time. 210.50

1ST BREAK 7.0 HOURS

LUNCH GM 5.25 HOURS

LUNCH PRODUCE 4.75 HOURS

LAST BREAK 2.25 HOURS

Knowing how to calculate labor is important for determining the evenings process and makings sure we get done on time. But this is only the beginning. Next, we will talk about safety!

SAFETY, SAFETY, SAFETY.

With the addition of you new Supervisors, we as a team will have more time to walk the aisles and monitor the activity of the selectors and letdown men. Dont hesitate to correct any unsafe work practices. Make yourself familiar with the Raleys Safety Policies and Procedures Workbook. If you need a new copy see Cliff Murrey or Hector Bill. We can not express more the need for us to make our presence known in the aisles. This is very important.

Here or some extensions you might need. PM Management Team. Cliff Murrey: 7756 Ed Huston: 7728 Jaime Ramirez: 7791 Terri Schultz: 7722 Mike Bruce: 7711 Mike Williams: 7742 (Transportation) Hector Bill : 7755 AM Management Team Don Feickert: 7726 Joe Ferris: 7750 Dick OConner: 7781

The Mainframe
The Mainframe has many reference tools at your disposal. As a new Supervisor, well go over the basics. Using the mainframe, you can look up a letdown and find who did that letdown by entering an assignment number; furthermore, you can find out who selected an order by using his or her employee number. The assignment numbers for letdowns can be found at the bottom of the letdown sticker and an employee numbers can be found on a loading sticker. First, your must log onto the mainframe and go into the LMSM screen. The LMSM is a management maintenance screen and delays for employees are also entered using the LADJ format in LMSM. Once in LMSM, type in ASNQ for assignment inquiries or EMPQ for employee numbers inquiries. A lot of this investigative work will be done by clerks, so let them do their jobs. You are there to back them up and support them. This information has been provided in case they have a question and they want you to look into it. If a clerk is busy with a selector or another employee feel free to jump in and help. Your help will be appreciated. A Loading Foreman, from time to time, will call on the radio or his phone and ask about a specific store and their order count. Most of the time, a clerk will handle this but if it is directed at you this information can be found in the SOMS screen under the ORST format. Start off in the WHSE screen, then go to SOMS, type in ORST, then enter the store number and department. A list of orders for that store will appear in date order usually, scroll down the list using the F3 button until you find the date your looking for and hit enter. The unit amount is at the top right hand corner of this screen; furthermore, the stores order will be present and in detail by items. Sometimes, a Foreman will want quantities of certain items on a stores order, so you can quickly relay this information to them by using this screen. After midnight, the system goes down for maintenance and updating. After this happens, we are into another day. ORST must be substituted with IVST to get the proper date of the orders we are selecting that night. Remember after midnight we go from ORST to IVST. Your trainer will go over other changes that apply after midnight when using the mainframe and its helpful tools.

The RF System
The RF system is a wonderful tool. It tracks the nights progress and provides valuable information regarding selectors activities, the selectors present locations, idle time, the remaining hours of selection, the amount of orders to select, and much, much more. There are many different screens to look at to get information on assignments and on other departments orders. The Selector screen provides information on the amount of selectors we have to work with. The Pending screen shows the orders we have to select in wave order by departure times. The All Assignments screen has all the orders we have to select for the evening. As the night progresses, assignments will indicate completed, 4

working or pending in this category. When figuring out labor, a valuable tool in RF is the Running Percentages screen. This screen will tally up all the selectors percentages and give you the average percentage. This is one of your base factors in calculating labor. Your trainer will go over all the RF screens that you need to become familiar with, so that you can do your job effectively.

Supervisors Update
Recently, a new Supervisor Manual was completed and issued to all Supervisors. This Manual has information that will help in your development as a Supervisor. Read it and familiarize yourself with its contents. It is full of good ideas and information. Also, Sherri Valli has some good books upstairs that are available to you as well.

Seniority
This is a seniority house, so whenever you make a move keep in mind a persons seniority. This is a good tool because it keeps moral up and it avoids a lot of unpleasant issues. But remember, that you have some latitude as the night progresses. There comes a point when you can use some discretion in regards to seniority. Consult your Manager for more specifics and details. As you gain experience, you will know when to exert yourself on this issue.

Disciplinary Action
Unfortunately, disciplinary action is necessary at times. Ask questions and become familiar with company policies, so that you are correct when you approach a situation that might requires discipline. Communicate with you Manager whenever possible or an experienced Supervisor regarding possible infractions that could result in a warning. Your Manager is the best source of information, so communicate with him or her. I hope this information is useful. Remember, you are not alone and we are all here to help make your transition easier. Everyday you will learn something new, so always ask questions, stay excited about your new job and relax in knowing we are The Raleys Management Team.