Chapter 4

Social Systems and Organizational Culture

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2002 The McGraw-Hill Companies, Inc., All Rights Reserved.

4-1

UNDERSTANDING A SOCIAL SYSTEM

Social system Open systems

Social Equilibrium
Functional and Dysfunctional Effects Psychological and Economic Contracts
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UNDERSTANDING A SOCIAL SYSTEM

Figure 4-1
The results of the psychological contract and the economic contract

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2002 The McGraw-Hill Companies, Inc., All Rights Reserved.

4-3

SOCIAL CULTURE

Cultural Diversity
EEO Laws
Equal employment opportunity (EEO) Affirmative action Discrimination Prejudice Valuing diversity

Social Culture Values

The Work Ethic
Social Responsibility
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ROLE

Figure 4-4 The complex web of manager-employee role perceptions

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2002 The McGraw-Hill Companies, Inc., All Rights Reserved.

4-5

ROLE

Role Perceptions Mentors

Role model Protg

Role Conflict
Role Ambiguity
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4-6

STATUS

Status systems Status anxiety

Status deprivation

Status Relationships

Status Symbols
Sources of Status Significance of Status
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4-7

STATUS

Figure 4-7
Major sources of status on the job

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2002 The McGraw-Hill Companies, Inc., All Rights Reserved.

4-8

ORGANIZATIONAL CULTURE

Characteristics of Culture Measuring Organizational Culture Communicating and Changing Culture

Organizational socialization Storytelling

Individualization
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ORGANIZATIONAL CULTURE

Figure 4-9
Four combinations of socialization and individualization

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2002 The McGraw-Hill Companies, Inc., All Rights Reserved.

4-10

Questions
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