Lesson Plan Template

Ohio Standards
Connections: Lesson Summary:

3. Model Digital –Age Employees at Kent State University, utilize Microsoft Outlook
Work and Learning daily to communicate with each other, administrators, faculty and
-Teachers exhibit staff. Therefore it is vital that proper usage of e-mail etiquette is
knowledge, skills and utilized. This lesson will deal with writing concise, grammatical
work processes correct and professional e-mails. It will assist employees with
representative of an setting a tone in their e-mails as well as integrating their current
innovative professional knowledge into the lesson.
in a global and digital
society. Teachers:
a. demonstrate fluency Estimated Duration:
in technology, systems
and the transfer of This lesson can be taught either of two ways:
current knowledge to
new technologies and 1. Three 45 minute sessions
situations.
b. collaborate with - or -
students, peers, parents
and community 2. .One half-day session (i.e. 8-12 or 1-5pm)
members using digital
tools and resources to
support student success
and innovation Commentary:
c. communicate
relevant information Pre-Assessment:
and ideas effectively to
students, parents and Prior to the beginning of the course each participant who is registered
peers using a variety of for the course will be asked to send an e-mail to the instructor. Each
digital-age media and participant will be asked to submit an e-mail that they believe to be
formats professional, concise and has an appropriate tone. They will also be
d. model and facilitate asked to bring a copy with them to class. This will be used to unearth
effective use of current each person’s comfort level with writing effective e-mails and using
and emerging digital proper e-mail etiquette. The e-mail will be evaluated against ITSE
tools to locate, analyze, standard 3 (a) and (c).
evaluate and use of
information resources Scoring Guidelines:
to support research and
learning. Each participants e-mail will be reviewed and checked against
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the following checklist:

1. Make sure your e-mail includes a courteous greeting and

closing. Helps to make your e-mail not seem demanding or
terse.
2. Address your contact with the appropriate level of formality
and make sure you spelled their name correctly.
3. Spell check so that you reflect your level of education. E-
mails with typos are simply not taken as seriously.
4. Read your e-mail out loud to ensure the tone is that which
you desire. Try to avoid relying on formatting for emphasis;
rather choose the words that reflect your meaning instead. A
few additions of the words “please” and “thank you” go a
long way!
5. Be sure you are including all relevant details or information
necessary to understand your request or point of view.
Generalities can many times causing confusion and
unnecessary back and forth’s.
6. Are you using proper sentence structure? First word
capitalized with appropriate punctuation? Multiple
instances of!!! or??? are perceived as rude or
condescending.
7. If your e-mail is emotionally charged, walk away from the
computer and wait to reply. Review the Sender’s e-mail
again so that you are sure you are not reading anything into
the e-mail that simply isn’t there.
8. If sending attachments, did you ask first when would be the
best time to send? Did you check file size to make sure you
don’t fill the other side’s inbox causing all subsequent e-
mail to bounce?
9. Refrain from using the Reply to All feature or giving your
opinion to those who may not be interested. In most cases
replying to the sender alone is your best course of action.
10. Make one last check that the address or addresses in the To:
field are those you wish to send your reply to.
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This list can also be found at :

http://www.netmanners.com/email-etiquette/before-you-click-send-
email-checklist/

Post-Assessment:

After the training course has concluded, each participant will then be
asked to again submit a professional e-mail to the instructor. This e-
mail should show development of knowledge and skills learned in the
e-mail etiquette course.

Scoring Guidelines:
4 = Fully understand and implement email ethics and etiquette
as learned through the course. Participant applies the entire e-
mail checklist to their e-mail before sending it.
3 = Understand and use email ethics and etiquette most of the
time. Participant applies parts of the e-mail checklist to their
e-mail before sending it.
2 = Understand and use email ethics and etiquette in some
aspects in the e-mail. Applies less than 3 factors of the e-mail
checklist to the e-mail before sending it.
1 = Do not understand and use email ethics and etiquette. Does
not apply any factors of the e-mail checklist to their e-mail
before sending it.

Instructional Procedures:

1. Managers, Supervisors, etc will be sent literature of the training

sessions and will recommend staff members for the training. Some
may chose to have all staff members attend the training.
2. Staff members will sign up for either the morning or afternoon
session.
3. Once staff members have signed up they will receive e-mails from
the training instructor to begin to assess their skill levels of e-mail
etiquette.
4. On the day of the training each participant will bring their e-mails
with them to class to begin to understand their strengths and
weaknesses.
5. Training instructors will provide each participant with an e-mail
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checklist to review for each e-mail they send out.

6. Training instructors will begin each session with displaying e-mails
that encompass common mistakes and go through explaining to the
audience why they are mistakes and how to fix them.
7. Participants will then be asked to create e-mails after each learning
segment to encompass the newly learned skill.
8. Training instructors will provide participants with a summary
session of newly learned materials leading up to a Q & A session.
9. Participants will be able to ask questions about the material
presented as well as have one-on-one time with the instructor.
10. Participants will e-mail the instructor using all of the newly leaned
skills and the instructor will provide feedback to them utilizing the
post-assessment scoring guidelines.

Instructional Procedures Summarized:

Instructors will provide interactive exercises to test understanding of

concepts covered with self-assessments at the end of each segment.
There will be practical examples of the concepts discussed as well as
step-by-step simulations to demonstrate:

o Composing and sending e-mail;

o Setting up a spellchecker;
o Creating a signature;
o Creating an address book;
o Attaching a file;
o Attaching a file using copy and paste;
o Attaching a file from within a doc.

Differentiated Instructional Support

Some participants are more comfortable with paper handouts, thus the
training instructors will provide paper copies of all information
presented in class. Participants must ensure that they have responded
to the e-mail for special needs with their request by the deadline to
ensure that there is adequate time to prepare them. Also if need be
instructors can provide one-on-one training to those who learn at a
slower pace than others. This also must be requested in advance.
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Homework Options and Home Connections

o Participants will be asked to create e-mails before the class,
during the class and after the class.
o Participants will be given various links to informational
website about e-mail etiquette
o Participants will be asked to find useful website to share with
the class about e-mail etiquette and/or professionalism.

Interdisciplinary Connections

This lesson can also assist with professional writing in the office.
Much communication is done in writing (i.e. memos, agendas,
proposals, meeting minutes, etc) therefore it is extremely important
that employees are aware of proper e-mail and writing etiquette.

Materials and Resources:

For teachers : Access to Microsoft Outlook, Internet, Microsoft

Power Point, copier, E-mail etiquette training manual
For students : Access to Microsoft Outlook and the Internet.
Key Vocabulary
o E-mail
o NETS*T
o Etiquette
o Concise
o Professional
o Reply to all
o Reply to sender
o BCC
o CC

Research Connections

How to Use Proper Business Email Etiquette by: Ellis Christina

http://www.ehow.com/how_2176738_use-proper-business-email-
etiquette.html
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PC Magazine: Email Etiquette by Julian Prokaza

http://www.pcmag.co.uk/computeractive/features/2013892/email-
etiquette

The Owl at Purdue: E-mail Etiquette

http://owl.english.purdue.edu/owl/resource/636/01/