Chapter 11

Lecture Outlines

Motivating Employees

Chapter Objectives
1. Explain the motivational lessons taught by Maslows theory and Herzbergs theory. 2. Explain how job enrichment can be used to enhance the motivating potential of jobs. 3. Describe the motivational processes in expectancy theory and goal-setting theory. 4. Distinguish extrinsic reward from intrinsic rewards and list four rules for administering extrinsic rewards effectively.

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Lecture Outlines, 112

Chapter Objectives (contd)

5. Explain how open-book management and self-managed teams promote employee participation. 6. Discuss how companies are striving to motivate employees with quality-of-life programs.

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Motivation Theories
Motivation
The psychological process that gives behavior purpose and direction.

Theories of Motivation
Maslows needs hierarchy theory Herzbergs two-factor theory Job enrichment theory Expectancy theory Goal-setting theory

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Figure 11.1
Individual Motivation and Job Performance

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Lecture Outlines, 115

Motivation Theories (contd)

Maslows Needs Hierarchy Theory
People have needs, and when one need is relatively fulfilled, other emerge in predictable sequence to take its place.

Maslows hierarchy of needs:

Physiological needs: food, water, sleep, and sex. Safety needs: safety from the elements and enemies. Love needs: desire for love, affection, and belonging. Esteem needs: self-perception as a worthwhile person. Self-actualization: becoming all that one can become.
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Motivation Theories (contd)

The Self-Actualizing Manager
Has warmth, closeness, and sympathy. Recognizes and shares negative information and feelings. Exhibits trust, openness, and candor. Does not achieve goals by power, deception, or manipulation. Does not project own feelings, motivations, or blame onto others. Does not limit horizons; uses and develops body, mind, and senses. Is not rationalistic; can think in unconventional ways.

Is not conforming; regulates behavior from within.

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Motivation Theories (contd)

Relevance of Maslows Theory for Managers
Beyond physical and safety needs, which higher order need will emerge cannot be predicted. A fulfilled need does not motivate an individual. Effective managers can anticipate emerging needs based on individual need profiles and provide opportunities for fulfillment. The esteem level of needs satisfied by jobs and recognition provides managers with the greatest opportunity to motivate better performance.

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Lecture Outlines, 118

Motivation Theories (contd)

Herzbergs Two-Factor Theory
A theory of motivation based on job satisfaction. A satisfied employee is motivated from within to work harder. A dissatisfied worker is not self-motivated to work. Conclusion: Enriched jobs are the key to selfmotivation. Dissatisfiers: factors associated with the job context or work environment. Satisfiers: factors associated with the nature of the task itself (job content).

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Motivation Theories (contd)

Implications of Herzbergs Theory
Satisfaction is not the opposite of dissatisfaction. There is a need to think carefully about what motivates employees. Meaningful, interesting, and challenging (enriched) work is needed to satisfy and motivate employees. Problems with Herzbergs theory Assumption of job performance improving with satisfaction is weakly, at best, supported. One persons dissatisfier is another persons satisfier.

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Lecture Outlines, 1110

Motivation Theories (contd)

Job Enrichment Theory
Redesigning jobs should increase their motivational potential A better fit between persons and their jobs should foster both high work productivity and a highquality experience for the people who do the work. Vertical loading (introducing planning and decision-making responsibility) increases the challenge of work (complexity and job depth) and reverses the effects of overspecialization. Job enrichment works best for individuals who have a desire for personal growth.

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Motivation Through Job Design (contd)

Five Core Dimensions of Work
Skill variety: the variety of activities required in carrying out the work. Task identity: the completion of a whole and identifiable piece of work. Task significance: how substantial an impact the job has on the lives of other people. Autonomy: the freedom, independence, and discretion that one has to do the job. Job feedback: how much performance feedback the job provides to the worker.

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Motivation Theories (contd)

Expectancy Theory (Vroom)
A model that assumes motivational strength is determined by perceived probabilities of success. Expectancy: ones subjective belief or expectation that one thing will lead to another.

A Basic Expectancy Model

Ones motivational strength increases as ones perceived effort-performance and performancereward probabilities increase the likelihood of obtaining a valued reward.

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Motivation Theories (contd)

Relevance of Expectancy Theory for Managers
Employee expectations can be influenced by managerial actions and organizational experience. Training increases employee confidence in their efforts to perform.

Listening provides managers with insights into employees perceived performance-reward probabilities.

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Motivation Theories (contd)

Goal-Setting Theory
Goal setting: the process of improving performance with objectives, deadlines, or quality standards.

A General Goal-Setting Model

Properly conceived goals trigger a motivational process that improves performance.

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Figure 11.5
A Model of How Goals Can Improve Performance

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Motivation Theories (contd)

Personal Ownership of Challenging Goals
Characteristics of effective goals: Specificity makes goals measurable. Difficulty makes goals challenging. Participation gives personal ownership of the goal.

How Do Goals Actually Motivate?

Goals are exercises in selective perception. Goals encourage effort to achieve something specific. Goals encourage persistent effort. Goals foster creation of strategies and action plans.

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Motivation Theories (contd)

Practical Implications of Goal-Setting Theory
The developed ability to effectively set goals can be transferred readily to any performance environments.

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Motivation Through Rewards

Extrinsic Rewards
Payoffs (external) granted to the individual by others Money, employee benefits, promotions, recognition, status symbols, and praise.

Intrinsic Rewards
Self-granted and internally experienced payoffs Sense of accomplishment, self-esteem, and selfactualization.

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Motivation Through Rewards (contd)

Improving Performance with Extrinsic Rewards
Rewards must satisfy individual needs. Cafeteria compensation: a plan that allows employees to select their own mix of benefits. Employees must believe that effort will lead to an attainable reward. Rewards must be personally and socially equitable. Rewards must be linked to performance (results) such that desired behaviors are encouraged.

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Motivation through Employee Participation

Participative Management
The process of empowering employees to assume greater control of the workplace. Setting goals Making decisions Solving problems Designing and implementing organizational changes Two approaches to participation Open-book management Self-managed teams
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Motivation through Employee Participation (contd)

Open-Book Management (OBM)
Sharing a companys key financial data and statements with all employees and providing the education that will enable them to understand how the company makes money and how their actions affect its success and bottom line. Benefits of OBM: Displays a high degree of trust in employees. Creates strong commitment to employee training. Teaches patience when waiting for results.

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Motivation through Employee Participation (contd)

The STEP approach to Open-Book Management (OBM)
Step 1: Exposure to financial data. Step 2: Training employees in the business model. Step 3: Empowering employees to make decisions. Step 4: Sharing in profits, bonuses, and incentive compensation.

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Motivation through Employee Participation (contd)

Self-Managed Teams
Teams of 5 to 50 employees (with assigned membership) that assume traditional managerial duties such as staffing and planning as part of their normal work routine.

Also known as autonomous work groups and high performance teams.

Operating with minimal supervision, the teams self-management and cross-training fosters creativity, motivation, and productivity.

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Motivation through Employee Participation (contd)

Vertically Loaded Jobs
Team members jobs become vertically loaded when nonmanagerial team members assume duties traditionally performed by managers. The concept is new to the workplace and is not widespread.

Managerial Resistance
Traditional authoritarian supervisors view autonomous teams as a threat to their authority and job security.

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Keys to Successful Employee Participation Programs

Building Employee Support for Participation
A profit-sharing or gain-sharing plan. A long-term employment relationship with good job security. A concerted effort to build and maintain group cohesiveness. Protection of individual employees rights.

Participation Effects
Participation affects both satisfaction and productivity; its effect is stronger on satisfaction.

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Motivation Through Quality-of-Worklife Programs

Flexible Work Schedules
Flextime: a work schedule that allow employees to choose their own arrival and departure times within specified limits (core time). Benefits

Better employee-supervisor relations.

Reduced absenteeism. Selective positive impact on job performance (improves productivity for some jobs, but not for others).

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Motivation Through Quality-of-Worklife Programs (contd)

Alternative Work Schedules
Compressed workweeks: 40 or more hours in less than five days. Permanent part-time: work weeks with fewer than 40 hours.

Job sharing: complementary scheduling that allows two or more part-timers to share a single full-time job.

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Motivation Through Quality-of-Worklife Programs (contd)

Family Support Services
Family Medical Leave Act (FMLA) Requires employers to provide up to 12 weeks of unpaid leave per year for family events. Covers only employers with 50 or more employees. Employees must exhaust sick and vacation leave first. Other services On-site child and elder care facilities Emergency child care

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Motivation Through Quality-of-Worklife Programs (contd)

Wellness Programs
Employer-provided programs to help employees cope with stress and burnout. Stress reduction, healthy eating and living clinics, diet and quit-smoking programs, exercise facilities

Sabbaticals
Giving long-term employees extended periods of paid time off to refresh themselves and bolster their motivation and loyalty.

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