Q: 1 Introduce yourself? My name is Mohammad umar Tariq .i have done my intermediate from Pakistan international school Riyadh.

Further I did my BBA and Mba from university of south asia.moreover I have one month ex erience in call centre !orkin" as T#R and six !eeks internshi in Askari bank. Q: 2 why would you like to apply in telenor vacancy? Ans$ Because I think tekenor is one of the lar"est telecommunication in Pakistan .

Q: 3 What ido you know about customer service? %ustomer service means to rovide services to the customer.for rovidin" "ood customer service to the customer u should have the thourou"h kno!led"e of ur roducts and services so that u !ill rovide the customer each and every detail !hat he !ants and if u !ont rovide "ood service u !ill find com laints.there are three ty es of customer service field i.e face to face&by hone and ublic relation.

Q: 4 Why do you apply the customer service offer? or why do you want to work as call center agent?
Ans$ Because I have the skills that qualified me for this 'ob like& I have "ood communication skills&"ood listener&friendly&calm&like to hel eo le and I have the ability to !ork in team !ork.

Q: 5 What are the stren th ! positive points in your personality? "ns: I am an or"ani(ed erson& hard !orker& de endable erson& have ability to !ork under stress& and have the ability to solve roblems.

What are the weakness ! ne ative points in your personality? "ns: I like to learn more of thin" at the same time and that makes me lose focus on learnin" one thin".

What will you do if customer abused you durin

call?

"ns: I !ill try to make him calm by listnin" him carefullyand talkin" to him in a olite !ay. I !ill try to be calm !ithout any stirrin" reaction. I !ill be "ood listener to himlet him to ex lain all the roblem to me.

What will you use in your work to over achieve your

oals?

Ans$ "ood listnin"&the concentration&the atience&and the unctuality in my information.

)hy you left the revious 'ob* Ans$ To increase the salary&also to seek stability in my career and "et romoted faster in a lar"e or"ani(ation like yourself.bc they are nt "ivin" me full salary !hat they romise they are not "ivin".

What the best thing you achieved in your life? Getting graduated with excellent garde, even under the country's circumstances I'm still capable of achieving Success in my job and promotion in the posts.

What is the same relation between the customer service agent and the designer? Both of them aim to fulfill the customers needs

What are the types of the customer service field?

! "ace to face #! By phone $! %ublic relationships

What are you see yourself after 3 years?

I hope to get higher positions and promotions in my wor& such as team leader , both in customer service or, 'uman (evelopment (epartment )nd that because I will not suffice to wor& only, but i will try to ta&e more courses that will help me to success and innovation in the area in which I wor& in it. )nd then access to the highest