The Continuous Improvement Process

P-D-C-A
Strive to Improve

Plan Do Check - Act

P-D-C-A
PLAN 1. 2. 3. 4. 5. 6. 7. DO 8. Implement solutions Identify the customers needs, and concerns and expectations Select opportunities for improvement Define the problems Collect meaningful data Identify root causes of problems Develop appropriate solutions Develop an improvement plan

CHECK 9. Monitor results and evaluate against the plan 10. Determine reasons for deviations from the plan

ACT

11. 12.

Take action to correct any deviations Standardise the process make successful solutions permanent

Continuous Improvement Cycle

P-D-C-A
Continuous Small Step Improvement Large Step Improvement driven by Innovation

Documented System

Use the PDCA cycle to achieve process stability and improve process capability.
Use Quality Systems to Lock-in improvement.

The QMAG way

P-D-C-A
1. 2. 3. Identify the Customer Needs, Concerns and Expectations Select Opportunities for Improvement Define the Problem

4.

Implement Solutions

The QMAG way

P-D-C-A
5. 6. Monitor Results and Evaluate against the Plan Determine Reasons for Deviations from the Plan

7. 8.

Take Action to Correct any Deviations Standardise the Process Make Successful Solutions Permanent