CCTV User Group PCMA Joint Training Group Working Paper No 2

Level 2 Award

for

Basic CCTV Operations

Block Training Syllabus

(Second Dra t !t" August 2##!$

Units% & Va'ue%

S)''a*us or +e,e' 2 A-ard or .asic CCTV /perations

Contents
Unit ( Unit 2 Unit 2 Unit ! Unit 6 Unit 8 Unit & Genera' 0no-'edge CCTV S)ste1 /peration /t"er 34uip1ent /peration 3,idence5 Courts and +egis'ation Dea'ing -it" 7ncidents and 0no-'edge o Procedures Sur,ei''ance Tec"ni4ues 9ea't" and Sa et) and 31ergenc) Procedures

Unit !
Unit Va'ue% Unit +e,e'% Unit Code%

Basic CCTV Operators Course " #eneral $nowledge

( 2

%escription of unit T"is unit pro,ides operators -it" in or1ation on genera' su*:ects5 -"ic" -i'' ena*'e t"e1 to u' i' t"eir ro'e e ecti,e'); Su&&ary of outco&es To ac"ie,e t"is unit an operator 1ust% (; 2; De1onstrate a c'ear understanding o t"e ro'es o contro' roo1 and its sta ; De1onstrate a c'ear -orking kno-'edge and understanding o t"e Codes o Practice5 /perationa' Procedures and Guide'ines in use -it"in a contro' roo1; De1onstrate a c'ear understanding o t"e procedures or t"e passage o in or1ation;

2;

Content

(; 2;

De1onstrate a c'ear understanding o t"e ro'es5 duties and responsi*i'ities o t"e CCTV s)ste1 and a'' 1e1*ers o t"e contro' roo1 sta ; S"o- a c'ear understanding o -") Codes o Practice5 /perationa' Procedures and Guide'ines are necessar); De1onstrate a c'ear -orking kno-'edge o t"eir contents and t"e pena'ties or *reac"ing t"e1; De1onstrate a c'ear understanding o t"e need or t"e passage o in or1ation5 -"en not to pass it and dea'ing -it" co1p'aints;

2;

Outco&es and assess&ent re'uire&ents /utco1es Assess1ent re4uire1ents

To ac(ieve eac( outco&e an operator &ust de&onstrate t(e ability to! (; T"e CCTV De ine t"e ai1s and o*:ecti,es o t"e CCTV s)ste1 contro' roo1 and its sta 7denti ) t"e di erent 1e1*ers o t"e contro' roo15 t"eir ro'es5 duties and responsi*i'ities 2; Codes o Practice5 /perationa' Procedures and Guide'ines 2; Passage o 7n or1ation De1onstrate a c'ear and detai'ed understanding o t"e purpose o t"e CCTV operators :o*5 t"eir duties and responsi*i'ities 3<p'ain t"e purpose o t"ese docu1ents5 -") t"e) are necessar) and t"eir i1pact on CCTV operations 3<p'ain -"o "as access to t"e docu1ents and t"e ,a'ue t"e) "a,e in esta*'is"ing -orking re'ations"ips -it" partners; De1onstrate an understanding o t"e 1ain issues contained -it"in t"ese docu1ents 3<p'ain t"e i1portance o co1p')ing -it" t"ese docu1ents S"o- an understanding o t"e pena'ties *ot" or t"e indi,idua' and t"e CCTV s)ste1 in ai'ing to co1p') -it" t"e docu1ents 3<p'ain t"e ,a'ue t"ese docu1ents "a,e in reassuring t"e pu*'ic a*out CCTV operations S"o- an understanding o t"e s)ste1 or a1ending t"ese docu1ents S"o- a c'ear understanding o t"e i1portance o t"e ti1e') passage o accurate and re'e,ant in or1ation De1onstrate an understanding o t"e 'i1itations o passing on in or1ation under ,arious 'egis'ation and procedures 3<p'ain t"e reporting c"ain and -"at in or1ation 1a) *e passed to interna' and e<terna' agencies and -"at 1a) not *e passed on De1onstrate a c'ear understanding o t"e /perators ro'e in dea'ing -it" 1e1*ers o t"e pu*'ic and t"e 1edia S"o- an understanding o t"e co1p'aints procedure and "o- to respond to co1p'aints recei,ed *) t"e operator

Guidance

#enerating )vidence T"e e,idence or t"is unit is pro,ided *) passing a or1a' pre=set -ritten test paper dra-n ro1 a *ank o test 4uestions; /*ser,ation o practica' de1onstrating o co1petence in procedures; De1onstration o kno-'edge o t"e su*:ect t"roug"out t"e training period *) ans-ering ora' 4uestions and co1p'eting e<ercises and case studies *ot" as indi,idua's and in groups; *esources Data Protection Act (>>? (DPA$ 9u1an @ig"ts Act (>>? (9@A$ Areedo1 o 7n or1ation Act 2### (A/7$ T"e 7n or1ation Co11issionerBs Code o Practice /rganisations Codes o Practice /perationa' Procedures Guide'ines Po'icies on Co1p'aints Po'icies or dea'ing -it" t"e Media Useful websites% T"e 7n or1ation Co11issioner% ---;in or1ationco11issioner;go,;uk

T"e Sur,ei''ance Co11issioner ---;sur,ei''anceco11issioners;go,;uk %elivery At t"e discretion o t"e training pro,ider

Unit 2! Basic CCTV Operators Course " CCTV Syste& Operation

Unit Va'ue% Unit +e,e'% Unit Code% ( 2

%escription of unit T"is unit introduces operators to t"e operation o CCTV e4uip1ent *ot" -it"in t"e Contro' @oo1 and at t"e ca1era 'ocation; 7t -i'' a''o- t"e /perators to understand 1ore u'') a'' o t"e e4uip1ent t"at -i'' *e used toget"er -it" dea'ing -it" tape Manage1ent Su&&ary of outco&es To ac"ie,e t"is unit an operator 1ust% (; 2; 2; !; 6; 8; &; ?; >; De1onstrate a *asic understanding o "o- t"e CCTV s)ste1 -orks De1onstrate a *asic -orking kno-'edge o t"e contro' and operation o ke)*oards and :o)sticks -it"in t"e Contro' @oo1 De1onstrate a *asic -orking kno-'edge and understanding o t"e 1onitors -it"in t"e Contro' @oo1; De1onstrate a *asic -orking kno-'edge and understanding o t"e CCTV ca1eras5 -"ic" are 'inked to t"e Contro' @oo1; S"o- a *asic -orking kno-'edge and understanding o a'' recorded 1edia and t"e -a) it is contro''ed -it"in t"e Contro' @oo1; S"o- a *asic -orking kno-'edge o t"e 1et"od o c'eaning Videotapes and an understanding o -") it is necessar) De1onstrate a *asic -orking kno-'edge o t"e operation o ,ideo recorders t"at are ound -it"in CCTV Contro' @oo1s De1onstrate a *asic -orking kno-'edge and understanding o t"e operation o t"e Vie-ingC@e,ie-ing Suite; S"o- t"e a*i'it) to carr) out unction c"ecks

&

Content

(; 2; 2; !; 6; 8; &; ?;

3<p'ain "o- t"e CCTV s)ste1 -orks De1onstrate t"e a*i'it) to use 0e)*oards and Jo)sticks t"at are used to contro' t"e CCTV e4uip1ent e ecti,e'); Disp'a) a c'ear understanding o t"e use o 1onitors and screens used to disp'a) CCTV i1ages; S"o- a c'ear -orking kno-'edge o ca1eras and t"eir capa*i'ities; De1onstrate a c'ear a*i'it) to use t"e di erent t)pes o recorded 1edia and s"o- an understanding o its contro'; Disp'a) a c'ear -orking kno-'edge o t"e 1et"ods and reasons or t"e erasure o in or1ation; S"o- t"e a*i'it) to use t"e ,arious t)pes o recording e4uip1ent e ecti,e') and t"e audit contro' re4uired De1onstrate t"e a*i'it) to use t"e e4uip1ent in t"e ,ie-ing suit to produce "ig" 4ua'it) e,idence and s"o- a detai'ed understanding o t"e contro' and audit trai's re4uired in its use; 3<p'ain -") unction c"ecks are necessar)5 -"en t"e) s"ou'd *e carried out and de1onstrate t"e a*i'it) to carr) out unction c"ecks;

>;

Outco&es and assess&ent re'uire&ents /utco1es Assess1ent re4uire1ents To ac(ieve eac( outco&e an operator &ust de&onstrate t(e ability to! 3<p'ain in genera' ter1s "o- t"e entire CCTV s)ste1 -orks 2; Monitors 3<p'ain "o- t"e) -ork De1onstrate "o- to ca'' up indi,idua' ca1eras and to s-itc" *et-een di erent 1onitors De1onstrate t"e contro''ing o ca1eras; Understand t"e unctions o t"e di erent ke)s Understand t"e use o access codes

(; T"e CCTV S)ste1 2; ke)*oards and Jo)sticks

Understand t"e di erent siDes5 contro's5 'a)out and ergono1ics Understand t"e description o screen te<t De1onstrate t"e use o 1onitors to o*ser,e incidents Understand t"e di erent re4uire1ents o screen "eig"t in re'ation to E/*ser,e5 @ecognise5 and 7denti )B Understand t"e contro''ing o ca1eras and t"e use o Epan ti't and Doo1B toget"er -it" patro''ing tec"ni4ues 3<p'ain t"e di erent t)pes o ca1eras and t"eir c"aracteristics Understand ca1era 'ocations and t"eir capa*i'ities Understand t"e re4uire1ents o Epri,ac) DonesB .e a-are o t"e e ects o 'ig"ting 3<p'ain "o- to gat"er usa*'e e,idence Understand t"e di erent t)pes o recorded 1edia toget"er -it" t"e care and "and'ing re4uired 3<p'ain t"e storage re4uire1ents and "o- o ten tapes 1a) *e used >

!; Ca1eras

6; @ecording Media

 8; C'eaning Video tapes

3<p'ain t"e re4uire1ents or 1arking tapes5 and tape 1anage1ent 3<p'ain t"e need and use o a degausser Understand t"e 9ea't" and Sa et) issues 3<p'ain t"e re4uire1ents or recording t"e use o t"e degausser

&; @ecording 34uip1ent

Understand t"e di erent t)pes o recorder 3<p'ain t"e di erent recording ti1es De1onstrate t"e operation and di erent unctions 3<p'ain t"e 'oadingCun'oading o recorded 1edia toget"er -it" t"e audit trai' re4uired Understand t"e re4uire1ent or aut"orisations or use toget"er -it" t"e recording o e,idence and audit trai' 3<p'ain t"e e4uip1ent and "o- it -orks5 Understand t"e use o t"e recorder inc'uding t"e p'a)*ack ti1ings and cop)ing tapes; 3<p'ain t"e use o t"e 9ard Cop) Printer and re4uire1ents or its use; 3<p'ain -") e4uip1ent unction c"ecks are necessar) 3<p'ain -"en unction c"ecks s"ou'd *e carried out De1onstrate an understanding o t"e recording procedures and -"at to do i de ecti,e e4uip1ent is disco,ered S"o- t"e a*i'it) to carr) out a unction c"eck

?; T"e Vie-ingC @e,ie-ing Suite

>; Aunction C"ecks

(#

Guidance

#enerating )vidence T"e e,idence or t"is unit is pro,ided *) passing a or1a' pre=set -ritten test paper dra-n ro1 a *ank o test 4uestions; /*ser,ation o practica' de1onstrating o co1petence in procedures; De1onstration o kno-'edge o t"e su*:ect t"roug"out t"e training period *) ans-ering ora' 4uestions and co1p'eting e<ercises and case studies *ot" as indi,idua's and in groups; *esources Data Protection Act (>>? (DPA$ 9u1an @ig"ts Act (>>? (9@A$ @egu'ation o 7n,estigatator) Po-ers Act 2### (@7PA$ Areedo1 o 7n or1ation Act 2### (A/7$ Po'ice And Cri1ina' 3,idence Act (>?! (PAC3$ 9ea't" and Sa et) at Work Act (>&! (9ASWA$ Judicia' S)ste1 see -e*sites *e'oT"e 7n or1ation Co11issionerBs Code o Practice /rganisations Codes o Practice and /perationa' Procedures Useful websites% T"e 7n or1ation Co11issioner% ---;in or1ationco11issioner;go,;uk

T"e Sur,ei''ance Co11issioner ---;sur,ei''anceco11issioners;go,;uk T"e 9o1e / ice% T"e Cri1ina' Justice S)ste1% ---;"o1eo ice;go,;uk ---;cri1ina'=:ustice=s)ste1;go,;uk

9er Ma:esties Stationar) / ice% ---;"1so;go,;uk %elivery At t"e discretion o t"e training pro,ider

((

Unit +!

Basic CCTV Operators Course " Ot(er )'uip&ent Operation

Unit ,a'ue% ( Unit 'e,e'% 2 Unit code%

%escription of unit T"is unit introduces operators to ot"er s)ste1s e4uip1ent (non=CCTV$ and t"e kno-'edge o procedures in re'ation to t"at e4uip1ent; Su&&ary of outco&es To ac"ie,e t"is unit an operator 1ust% (; De1onstrate a *asic understanding o t"e i1portance o co11unication ski''s -it"in t"e contro' roo1 en,iron1ent; 2; De1onstrate a *asic understanding o t"e 7SDN (7ntegrated Specia' Digita' Net-ork$ and its uses; 2; De1onstrate a *asic understanding o t"e te'ep"one s)ste1; !; De1onstrate a *asic -orking kno-'edge o t"e a< 1ac"ine; 6; De1onstrate a *asic -orking kno-'edge o a retai' radio s)ste15 its uses5 associated protoco's and re'e,ant 'egis'ation; 8; De1onstrate a *asic -orking kno-'edge o t"e po'ice radioCair-a,e s)ste15 its uses5 associated protoco's and re'e,ant 'egis'ation; &; De1onstrate a *asic -orking kno-'edge o t"e co1puter s)ste1; ?; De1onstrate a *asic -orking kno-'edge o access contro' e4uip1ent and associated procedures inc'uding ,isitors; >; De1onstrate a *asic understanding o car park "e'p points and associated procedures; (#; S"o- a *asic understanding o repair and 1aintenance procedures;

(2

Content

(;

3<p'ain t"e i1portance o e icient ora' co11unication ski''s and a de1onstration o t"ese and associated accurate note keeping ski''s; S"o- a c'ear understanding o t"e securit) i1p'ications -"en passing in or1ation ,ia co11unications s)ste1s; De1onstrate an understanding o t"e purpose o an 7SDN 7ntegrated Specia' Digita' Net-ork$ 'ink and "o- it operates; De1onstrate an understanding o t"e te'ep"one s)ste15 "o- it -orks and t"e ans-ering procedure; De1onstrate t"e a*i'it) to use t"e a< 1ac"ine; 3<p'ain t"e retai' radio s)ste15 inc'uding its use and protoco'; S"o- and understanding o t"e i1p'ications o t"e DPA5 9@A and con identia'it);

2; 2; !; 6;

8;

Gi,e an e<p'anation o a Po'ice radioCAir-a,e s)ste1 inc'uding its use and protoco'; 3<p'anation o t"e i1p'ications o t"e DPA5 9@A and con identia'it);

&;

De1onstrate an understanding o t"e co1puter s)ste1 and its unction -it"in t"e contro' roo1 en,iron1ent and "o- it -orks; S"o- an understanding o t"e necessit) or an access contro' s)ste15 "oit -orks5 t"e contro' o ,isitors and ot"er protoco's;

?;

>;

De1onstrate an understanding o t"e purposes and use o t"e "e'p point s)ste1 used in t"e car parks;

(#;

S"o- a c'ear understanding o t"e reasons or accurate and e icient au't reporting and recording and t"e au't reporting procedures;

(2

Outco&es and assess&ent re'uire&ents Outco&es Assess&ent re'uire&ents To ac(ieve eac( outco&e a student &ust de&onstrate t(e ability to! (; 71portance o co11unication De1onstrate a c'ear understanding o t"e i1portance o accurate5 ti1e') and e ecti,e co11unications ski''s and t"e need or e ecti,e 'istening ski''s Disp'a) a c'ear understanding o t"e need to *e a-are o securit) and con identia'it) in a'' or1s o co11unications De1onstrate t"e a*i'it) to understand and record -"at is *eing said Accurate') and e ecti,e') disse1inate in or1ation *ot" -it"in t"e contro' roo1 and to e<terna' sources 3<p'ain t"e *asic concept o t"e 7SDN 'ine and "o- it operates State e<a1p'es o situations -"en t"e 7SDN 'ine s"ou'd *e used State e<a1p'es o situations -"en t"e 7SDN 'ine s"ou'd not *e used Gi,e a *asic e<p'anation or t"e need or an audit trai' 3<p'ain and de1onstrate t"e need or in or1ation to *e c'ear and precise De1onstrate t"e a*i'it) to o''o- t"e te'ep"one ans-ering procedures 3<p'ain -") eac" use o t"e te'ep"one 1ust *e recorded Gi,e a *asic e<p'anation or t"e need or an audit trai' 3<p'ain and de1onstrate t"e actions upon sending and recei,ing a<es 3<p'ain -") eac" use o t"e a< 1ac"ine 1ust *e recorded Gi,e a *asic e<p'anation or t"e need or an audit trai' (!

2; T"e 7SDN 'ink

2; T"e te'ep"one s)ste1

!; T"e Aa< 1ac"ine

6; @etai' radio

De1onstrate a *asic understanding o t"e p"onetic a'p"a*et5 2!"r c'ock and 7C codes 3<p'ain -"at t"e retai' radio s)ste1 is and t"e reasons -") in or1ation s"ou'd *e c'ear and accurate 3 ecti,e') re'a) in or1ation ,ia t"is 1eans 3 ecti,e') recei,e and act upon a *asic radio 1essage 3<p'ain -"at t)pe o in or1ation s"ou'dCs"ou'd not *e passed o,er t"is insecure 1eans /ut'ine t"e 1ain points re'ating to t"e 9@A and DPA in re'ation to retai' radio usage De1onstrate an understanding o "o- t"e po'ice radioCair-a,e s)ste1 -orks 3<p'ain t"e uses -it"in t"e contro' roo1 en,iron1ent 3 ecti,e') re'a) in or1ation ,ia t"is 1eans 3 ecti,e') recei,e and act upon a *asic radio 1essage 3<p'ain t"e 1ain points o t"e radio protoco' inc'uding con identia'it) and restrictions Gi,e a *asic e<p'anation or t"e need or an audit trai' 3<p'ain its possi*'e uses De1onstrate *asic data input @etrie,e *asic in or1ation Gi,e a *asic e<p'anation o t"e reasons or certain access restrictions 3<p'ain t"e reason or usage recording and audit trai'

8; Po'ice radioCair-a,e s)ste1

&; Co1puter s)ste1

?; Access contro'

3<p'ain -") an access contro' s)ste1 is necessar) 3<p'ain t"e operation o access contro' e4uip1ent5 inc'uding% a'ar1s5 ke)pads5 'ocks5 entr) p"ones etc 3<p'ain t"e procedures or entr) inc'uding contro' o

(6

,isitors and record keeping procedures

>; Car park "e'p points

3<p'ain t"e unction o t"e "e'p points De1onstrate e ecti,e procedures and custo1er care -"en dea'ing -it" a ca'' and "o- to respond to co1p'aints De1onstrate t"e a*i'it) to operate t"e ca'' point e4uip1ent 3<p'ain t"e record keeping procedures

(# Aau't reporting

3<p'ain -"at t"e au't reporting procedure is 3<p'ain -") c'ear and e icient au't reporting and recording procedures s"ou'd *e in p'ace 3<p'ain -"at in or1ation -i'' *e re4uired *) t"e ca'' centre -"en reporting a au't De1onstrate t"e a*i'it) to report a au't

(8

#uidance

#enerating evidence T"e e,idence or pro,ing co1petence in t"is unit is pro,ided *) passing t"e or1a' pre=set -ritten test papers and o*ser,ation o co1petence using t"e e4uip1ent; T"roug"out t"e training progra11e ora' 4uestioning5 de1onstration o kno-'edge in su*:ect speci ic e<ercises and case studies5 carried out indi,idua'') and in groups -i'' a'so contri*ute; *esources 9ea't" and Sa et) at Work Act (>&! Data Protection Act (>>? 9u1an @ig"ts Act (>>? Training Course 9andouts %elivery At t"e training pro,iders discretion

(&

Unit ,!
Unit ,a'ue% ( Unit 'e,e'% 2 Unit code%

Basis CCTV Operators Course " )videnceCourts . Legislation

%escription of unit/ T"is unit introduces operators to recording procedures and t"e associated docu1entation and to t"e ro'e and re4uire1ents o t"e courts and current 'egis'ation -it" regards to CCTV operations; Su&&ary of outco&es To ac"ie,e t"is unit an operator 1ust *e a*'e to de1onstrate a *asic understanding o % (; Maintaining records and creating audit trai's; 2; T"e need to 1ake state1ents and attend court as a -itness; 2; T"e Data Protection Act (>>?; !; T"e 9u1an @ig"ts Act (>>?; 6; T"e @egu'ation o 7n,estigator) Po-ers Act 2###; 8; T"e Areedo1 o 7n or1ation Act 2###; &; Disc'osure o 3,idence +egis'ation; ?; Standards o .e"a,iour e<pected ro1 a CCTV /perator

(?

Content 000000000000000000000000000000000000000000000000000000000000000000 (; 2; 2; !; 6; 8; &; ?; De1onstrate an understanding o t"e re4uire1ents to record in or1ation and create audit trai's; Disp'a) an understanding o t"e re4uire1ents to produce -itness state1ents5 t"e courts s)ste1 and t"e re4uire1ent to attend court; De1onstrate a *asic -orking kno-'edge o t"e Data Protection Act (>>?; De1onstrate a *asic -orking kno-'edge o t"e 9u1an @ig"ts Act (>>?; De1onstrate a *asic -orking kno-'edge o t"e @egu'ation o 7n,estigator) Po-ers Act 2###; De1onstrate a *asic -orking kno-'edge o t"e Areedo1 o 7n or1ation Act 2###; Disp'a) a *asic -orking kno-'edge o t"e 'egis'ation dea'ing -it" t"e Disc'osure o 3,idence; 3<p'ain t"e standards o .e"a,iour e<pected ro1 a CCTV /perator;

(>

Outco&es

Assess&ent re'uire&ents To ac(ieve eac( outco&e a student &ust de&onstrate an understanding of! 3<p'ain t"e i1portance and re4uire1ents or keeping accurate records and creating audit trai's 3<p'ain t"e di erent t)pes o actions t"at 1ust *e recorded and or -"ic" audit trai's 1ust *e created 3<p'ain t"e potentia' or a'' docu1entsCentries to *e used in e,idence; 3<p'ain reasons or securit) -it"in t"e CCTV contro' roo1 -it" regard to e,idence and docu1entation Gi,e a *asic e<p'anation o t"e :udicia' s)ste1 3<p'ain -") it 1a) *e necessar) to 1ake a state1ent 3<p'ain t"e re4uire1ents or operators to attend court Disp'a) an understanding o t"e procedures or re1o,ing and returning e,idence ro1 t"e CCTV contro' roo1 or use at court De1onstrate a *asic understanding o court procedures and -"at an operator 1ig"t e<pect to "appen -"en attending as a -itness 3<p'ain t"e i1portance o kno-ing t"e procedures adopted -it"in t"e contro' roo1 and t"e a*i'it) to e<p'ain t"e audit trai'

(; @ecord keeping and audit trai's

2; Attending court

2#

2; T"e Data Protection Act (>>? (DPA$ !; T"e 9u1an @ig"ts Act (>>? (9@A$ 6; T"e @egu'ation o 7n,estigator) Po-ers Act 2### (@7PA$

Gi,e a *rie e<p'anation o t"e DPA 3<p'ain "o- t"e DPA i1pacts on CCTV operations Disp'a) an understanding o t"e operatorBs responsi*i'ities under t"e Code o Practice 3<p'ain concerns a*out pri,ac) issues De1onstrate an understanding o t"e need or accurate recording and creating an audit trai' 3<p'ain t"e actions to *e taken i a su*:ect access re4uest is recei,ed Gi,e a *rie e<p'anation o t"e 9@A and artic'es 85 ?5 (#5 (( F (! 3<p'ain t"e i1pact t"e 9@A "as on CCTV operations 3<p'ain CCTV sta responsi*i'ities under t"e 9@A Gi,e a .rie e<p'anation o t"e Act -it" an e<p'anation o t"e ter1 sur,ei''ance 3<p'ain -"at operations -ou'd need a @7PA aut"orisation 3<p'ain t"e aut"orisation procedures and -"o 1a) aut"orise a @7PA operation 3<p'ain CCTV contro' roo1 procedures in re'ation to a @7PA app'ication and "o- t"ese i1pact on nor1a' CCTV operations 3<p'ain t"e record keeping and audit trai' re4uired or a @7PA re4uest 3<p'ain t"e 'ike') con 'icts t"at 1a) occur *et-een t"e DPA5 9@A and @7PA and "o- t"ese are reso',ed Gi,e a *rie e<p'anation o t"e A/7A 3<p'ain "o- re4uests or in or1ation are dea't -it"

8; T"e Areedo1 o 7n or1ation Act 2### (A/7A$

2(

&; Disc'osure o 3,idence

De1onstrate a *asic understanding o t"e re'e,ant sections o t"e Po'ice F Cri1ina' 3,idence Act (>?8 (PAC3$ Disp'a) an understanding o t"e ter1 GUndisc'osed Materia'G De1onstrate an understanding o "o- disc'osure and undisc'osed e,idence is dea't -it" *) ot"er en orce1ent agencies 3<p'ain t"e standards o *e"a,iour e<pected ro1 a CCTV /perator and -") t"is is necessar)

?; Standards o .e"a,iour

Unit #uidance #enerating )vidence/ Passing a or1a' pre=set -ritten test paper dra-n ro1 a *ank o test 4uestions pro,ides t"e e,idence or t"is unit toget"er -it" o*ser,ation o practica' e<ercises de1onstrating co1petence in procedures; /ra' 4uestioning and co1p'etion o e<ercisesCcase studies during t"e training period *ot" as an indi,idua' and as a tea1 e<ercise; *esources Data Protection Act (>>?; 9u1an @ig"ts Act (>>?; @egu'ation o 7n,estigator) Po-ers Act 2###; Areedo1 o 7n or1ation Act 2###; Po'ice and Cri1ina' 3,idence Act (>?! Judicia' S)ste1 re er to t"e -e* sites 'isted *e'o-; EAttend Court as a WitnessB an in or1ation 'ea 'et o*taina*'e ro1 t"e -e* site 'isted; T"e /rganisations Codes o Practice and /perationa' Procedures; T"e /rganisations Codes o Conduct or 31p'o)ees; 22

Useful websites/ T"e 7n or1ation Co11issioner% ---;in or1ationco11issioner;go,;uk

T"e Sur,ei''ance Co11issioner% ---;sur,ei''anceco11issioners;go,;uk T"e 9o1e / ice% T"e Cri1ina' Justice S)ste1% ---;"o1eo ice;go,;uk ---;cri1ina'=:ustice=s)ste1;go,;uk

9er Ma:esties Stationar) / ice% ---;"1so;go,;uk

Unit 1!
Unit ,a'ue% ( Unit 'e,e'% 2 Unit code%

Basis CCTV Operators Course " %ealing wit( 2ncidents and knowledge of procedures

%escription of unit/ T"is unit introduces operators to incidents and t"e procedures or reporting5 contro''ing and dea'ing -it" identi ied incidents; Su&&ary of outco&es To ac"ie,e t"is unit an operator 1ust *e a*'e to de1onstrate a *asic understanding o %

(; W"at is an incidentH 2; +oca' Cri1e 7ssues; 2; Co=operation -it" t"e Po'ice; !; CCTV /perators action on spotting a cri1e incident or "a,ing an incident reported ,ia s"op 'ink radio; 6; CCTV /perators action on *eing in or1ed o a cri1e incident *) Po'ice; 8; 9and'ing 1ore t"an one incident occurring at t"e sa1e ti1e;

22

&; Support to ot"er en orce1ent agencies; ?; Pre=p'anned operations; >; Non=Cri1e incident; (#; Tea1 Work;

Content 000000000000000000000000000000000000000000000000000000000000000000 (; 2; 2; !; De1onstrate an understanding o -"at is an incident is and t"e di erence *et-een cri1e and non=cri1e incidents; Disp'a) an understanding o 'oca' cri1e issues and "o- t"e) can a ect CCTV operations; De1onstrate an understanding o t"e need to co=operation -it" t"e Po'ice and "o- t"is is ac"ie,ed; De1onstrate a sound kno-'edge o t"e actions to *e carried out on spotting a cri1e incident or "a,ing an incident reported ,ia retai' radio 'inks; S"o- a c'ear understanding o t"e actions to *e carried out on *eing in or1ed o a cri1e incident *) Po'ice; De1onstrate t"e a*i'it) to "and'ing 1ore t"an one incident occurring at t"e sa1e ti1e; S"o- an understanding o t"e support gi,en *) CCTV to ot"er en orce1ent agencies; De1onstrate an understanding o t"e actions to *e carried out during pre=p'anned operations; De1onstrate t"e a*i'it) to recognise and dea' -it" non=Cri1e incidents; Disp'a) a c'ear understanding o t"e i1portance o tea1 -ork; 2!

6; 8; &; ?; >; (#;

Outco&es

Assess&ent re'uire&ents To ac(ieve eac( outco&e a student &ust de&onstrate an understanding of! 3<p'ain -"at an incident is 3<p'ain t"e di erence *et-een cri1e incidents and non=cri1e incidents; De1onstrate t"e a*i'it) to carr) out t"e correct actions on spotting an incident S"o- t"e a*i'it) to report t"ose incidents De1onstrate "o- to report t"ese incidents ro1 re1ote stations -it" no direct co1puter 'inks to t"e Po'ice; Descri*e -"at 'oca' cri1e patterns are 3<p'ain t"e 'ike') t)pes o cri1e CCTV -i'' dea' -it" 3<p'ain -"at kno-n cri1e "otspots are S"o- t"e a*i'it) to identi ied 'oca' "otspots 3<p'ain "o- 'oca' persistent o enders are dea't -it" De1onstrate "o- to contact Po'ice 9I contro' roo1 26

(; 7ncidents

2; +oca' Cri1e 7ssues

2; Co=operate -it" t"e Po'ice

S"o- an understanding o t"e ro'e o t"e Po'ice contro' roo1 operators 3<p'ain under -"at circu1stances can t"e Po'ice take o,er contro' o t"e ca1eras De1onstrate t"e a*i'it) to pass in or1ation concerning peop'e and ,e"ic'es inc'uding descriptions Disp'a) an understanding o t"e need or reports to *e accurate F actua' and or ca'1ness -"en 1aking an) reports S"o- a -orking kno-'edge o Po'ice ter1ino'og) (acron)1s 'ist5 P"onetic a'p"a*et$ S"o- an understanding o Po'ice responses (Grading incidents F "o- t"e) are se'ected$ 3<p'ain t"e ro'e and purpose o t"e Po'ice +iaison / icer 3<p'ain "o- to "and'e Po'ice re4uests or ,ie-ings o tapes De1onstrate "o- to "and'e Po'ice re4uests or t"e production o e,idence De1onstrate t"e a*i'it) to "and'e Po'ice re4uests or copies o tapes Disp'a) t"e a*i'it) to "and'e Po'ice re4uests or assistance (Points not co,ered *) @7PA aut"orities$ S"o- a -orking kno-'edge o "o- to record detai's o a'' Po'ice contacts in t"e occurrence *ook F creating an audit trai' 3<p'ain -"at t"e Po'ice docu1entation protecti,e 1arking sc"e1e is 3<p'ain "o- to treat and store Po'ice docu1entation Gi,e a *asic e<p'anation o t"e GPo'ice nationa' inte''igence 1ode'G 3<p'ain "o- on operator can contri*ute to t"e Nationa' inte''igence 1ode' 28

!; Dea'ing -it" an 7ncident

S"o- an understanding o t"e CCTV /perators action on spotting a cri1e incident or "a,ing an incident reported ,ia retai' radio 'inks De1onstrate -"en to start recording in rea' ti1e S"o- t"e a*i'it) to kno- "o- and -"en to contact Po'ice ,ia te'ep"oneCradioCco1puter 'ink F an) ot"er 1et"od a,ai'a*'e 'oca'') De1onstrate t"e a*i'it) to s"o- Po'ice contro' roo1 i1ages on an) 'i,e 'ink and gi,e a *rie ora' account o t"e incident De1onstrate t"e a*i'it) to create u'' detai'ed and accurate records and audit trai's Disp'a) t"e a*i'it) to use correct radio operating procedures S"o- an understanding o t"e CCTV /perators action on *eing in or1ed o a cri1e incident *) Po'ice Disp'a) t"e a*i'it) to start rea' ti1e recording De1onstrate t"e a*i'it) to 'ocate a target S"o- t"e a*i'it) to s"o- i1ages to Po'ice contro' roo1 on an) 'i,e 'ink De1onstrate an understanding o t"e need to gi,e assistance as re4uired *ut -it"in t"e Codes o Practice De1onstrate t"e a*i'it) to create a record and audit trai' De1onstrate t"at )ou "a,e kno-'edge and a*i'it) to "and'e 1ore t"an one incident occurring at t"e sa1e ti1e S"o- t"e a*i'it) to co=operate i;e; i t-o operators are present take one eac" S"o- t"e a*i'it) to prioritise i;e; i on') one operator5 decide -"ic" is t"e 1ore serious incident Disp'a) an understanding o t"e need to in or1 2&

6; 7ncidents reported *) Po'ice

8; More t"an one incident occurring at t"e sa1e ti1e;

Po'ice operator o second incident and s"oi1ages i necessar) &; /t"er 3n orce1ent Agencies @ecord u'' detai's o t"e incident and create an audit trai' or *ot" incidents S"o- t"e a*i'it) to 1onitor t"e second incident so t"at it is sti'' *e a,ai'a*'e on ti1e 'apseC"ard disc De1onstrate an understanding o -"at t"e ot"er en orce1ents agencies are5 t"eir ro'e5 po-ers and t"e support t"e) re4uire S"o- t"at )ou understand "o- to support to ot"er en orce1ent agencies F -"at support )ou are aut"orised to supp') 3<p'ain -"o to contact and on -"at issues De1onstrate an understanding o t"e procedures or t"e production and re'ease o e,idence and an) restrictions -"ic" app') 3<p'ain t"e di erences *et-een nor1a' operations and @7PA operations 3<p'ain -"at aut"orisations are needed and -"o 1a) aut"orise CCTV in,o',e1ent 3<p'ain -"at t"e aut"orisation paper-ork 'ooks 'ike and t"e in or1ation it 1ust contain 3<p'ain -"at actions s"ou'd t"e operator take i t"e detai's are not in order 3<p'ain -"at an /perationa' order is and -"at its purpose is 3<p'ain t"e ro'e o t"e operations 'iaison o icer and "o- t"e) assist in t"e operation De1onstrate an understanding i t"e need to produce a u'' record and audit trai' o t"e operation 3<p'ain -"at a non=cri1e incident is Disp'a) a c'ear -orking kno-'edge o t"e action to *e taken on spotting or *eing in or1ed o a non= cri1e incident

?; Pre=p'anned operations

>; Non=Cri1e 7ncidents

2?

3<p'ain -"ere )ou -ou'd ind t"e contact detai's or t"e appropriate agenc) and "o- )ou -ou'd in or1 t"e1 o t"e incident 3<p'ain -"at detai's )ou -ou'd need to record once t"e agenc) "ad *een contacted De1onstrate a c'ear understanding o t"e need to record u'' detai's o t"e incident and create an audit trai' S"o- t"at )ou understand t"e i1portance o tea1 -ork 3<p'ain "o- )ou can assist an operator in,o',ed in an incident De1onstrate an understanding o t"e i1portance o t"e accurate and ti1e') passage o re'e,ant in or1ation

(#; Working as a Tea1

Unit #uidance #enerating )vidence/ Passing a or1a' pre=set -ritten test paper dra-n ro1 a *ank o test 4uestions pro,ides t"e e,idence or t"is unit toget"er -it" o*ser,ation o practica' e<ercises de1onstrating co1petence in procedures5 ora' 4uestioning and co1p'etion o e<ercisesCcase studies during t"e training period *ot" as an indi,idua' and as a tea1 e<ercise; *esources Data Protection Act (>>?; 9u1an @ig"ts Act (>>?; @egu'ation o 7n,estigator) Po-ers Act 2###; Areedo1 o 7n or1ation Act 2###; Po'ice and Cri1ina' 3,idence Act (>?! T"e /rganisations Codes o Practice and /perationa' Procedures; Po'ice Docu1ents Useful websites/ T"e 7n or1ation Co11issioner% ---;in or1ationco11issioner;go,;uk

2>

T"e Sur,ei''ance Co11issioner% ---;sur,ei''anceco11issioners;go,;uk T"e 9o1e / ice% T"e Cri1ina' Justice S)ste1% ---;"o1eo ice;go,;uk ---;cri1ina'=:ustice=s)ste1;go,;uk

9er Ma:esties Stationar) / ice% ---;"1so;go,;uk

Unit 3! Basic CCTV Operators Course " Surveillance Tec(ni'ues

Unit Va'ue% Unit +e,e'% Unit Code% ( 2

%escription of unit T"is unit introduces operators to t"e sur,ei''ance tec"ni4ues used -it"in a CCTV contro' roo1 to ena*'e t"e1 to track suspects and gat"er usa*'e e,idence; Su&&ary of outco&es To ac"ie,e t"is unit an operator 1ust% (; 2; 2; !; 6; De1onstrate a *asic -orking kno-'edge o t"e need or sur,ei''ance p'anning; De1onstrate a *asic understanding o -"at *od) 'anguage is; Dangers o Stereot)ping; De1onstrate an understanding o targeting; S"o- an a*i'it) to track suspects; 2#

8; &; ?;

De1onstrate t"e a*i'it) to carr) out 'ost contact dri''s De1onstrate t"e a*i'it) to use 1onitors or sur,ei''ance; Searc"ing using ca1eras;

Content

(;

W"en sur,ei''ance p'anning e<p'ain t"e need or detai'ed kno-'edge o t"e 'oca' topograp") and ca1eras re'ations"ips to eatures on t"e ground; An understanding o t"e capa*i'ities o CCTV e4uip1ent and 'oca' cri1e patterns; 3<p'ain -"at *od) 'anguage is and "o- to interpret it; @ecognise indicators o suspicious *e"a,iour and ,u'nera*i'it); 3<p'ain t"e dangers o stereot)ping indi,idua's and targets; De1onstrate an understand or t"e reasons or targeting indi,idua's and -"at t"e restrictions are; Targeting in re'ation to pre=p'anned operations; De1onstrate t"e a*i'it) to track peop'e and ,e"ic'es; Disp'a) t"e a*i'it) to carr) out 'ost contact dri''s to regain a target; De1onstrate t"e a*i'it) to set up and use 1onitors or identi ication5 co,ering areas and gaining ti1e; S"o- t"e a*i'it) to searc" using ca1eras and assist e<terna' agencies in t"e e,ent o a *o1* a'ert;

2; 2; !; 6; 8; &; ?;

2(

Outco&es and assess&ent re'uire&ents /utco1es Assess1ent re4uire1ents To ac(ieve eac( outco&e an operator &ust de&onstrate t(e ability to! De1onstrate detai'ed kno-'edge o 'oca' topograp") De1onstrate kno-'edge o t"e geograp"ica' re'ations"ip *et-een ca1eras and 'oca' geograp"ica' eatures 3<p'ain -"at cri1e "ot spots are and -"ere t"e) are 'ike') to *e -it"in a 'oca' area and -"); 7denti ) rat runs and escape routes 3<p'ain -"at is 1eant *) 'oca' cri1e patterns and "ot"ese patterns can a ect sur,ei''ance p'anning -it"in an area De1onstrate a c'ear understanding o t"e capa*i'ities o t"e e4uip1ent a,ai'a*'e -it"in a contro' roo1 and its 'i1itations or sur,ei''ance 3<p'ain tec"ni4ues -"ic" can *e used to o,erco1e so1e o t"e 'i1itations on t"e e4uip1ent -"en using t"e1 or sur,ei''ance 3<p'ain -"at *od) 'anguage is 22

(; Sur,ei''ance P'anning

2; .od) +anguage

 2; Stereot)ping !; Targeting

3<p'ain t"e indicators -"ic" -ou'd suggest suspicious *e"a,iour De1onstrate an understanding o t"e di erence *et-een suspicious *e"a,iour and ,u'nera*'e *e"a,iour 3<p'ain so1e o t"e actors -"ic" 1a) a ect our interpretation o o*ser,ed *od) 'anguage 3<p'ain -"at stereot)ping o indi,idua's is Disp'a) an understanding o t"e dangers in targeting peop'e t"roug" stereot)ping 3<p'ain t"e 'ega' i1p'ications o targeting indi,idua's t"roug" stereot)ping 3<p'ain -"at targeting is De1onstrate an understanding o -") -e target indi,idua's De1onstrate an understanding o t"e 'ega' and operationa' restrictions p'aced on t"e operators a*i'it) to target indi,idua's 3<p'ain "o- pre=p'anned operations a ect t"e targeting o indi,idua's5 ,e"ic'es or areas De1onstrate an a-areness o t"e i1portance o audit trai's and record keeping -"en targeting operations are undertaken 3<p'ain -"at tracking is 3<p'ain -") tracking is necessar) De1onstrate an understanding o t"e di erent tec"ni4ues re4uired to track peop'e and ,e"ic'es De1onstrate t"e a*i'it) to use CCTV e4uip1ent to track and record indi,idua's and ,e"ic'es 3<p'ain t"e 'ega' and operationa' restrictions in,o',ed in tracking De1onstrate a c'ear understanding o t"e i1portance o keeping audit trai's and records -"en tracking suspects 3<p'ain "o- a target can *e 'ost De1onstrate t"e actions to *e carried out on 'oosing contact -it" a target 22

6; Tracking 8; +ost Contact Dri''s

De1onstrate t"e actions to *e taken -"en contact is re=esta*'is"ed 3<p'ain t"e actors t"at -i'' decide -"en to a*andon t"e searc" and s"o- an understanding or t"e need or "onest records to *e 1aintained 3<p'ain t"e di erent areas o t"e 1onitor re4uired or recognition and identi ication De1onstrate "o- to 'a) out ca1eras and 1onitors or an operation in,o',ing a genera' area5 'inier route or a speci ic target De1onstrate t"e a*i'it) to s-itc" 1onitors and ca1eras as t"e area under sur,ei''ance c"anges De1onstrate t"e a*i'it) to use 1onitors to gain operator decision 1aking ti1e 3<p'ain -"en ca1eras -i'' *e used to carr) out searc"es and t"e ad,antages o using ca1eras or t"is t)pe o operation 3<p'ain t"e searc" tec"ni4ues e1p'o)ed -it" ca1eras De1onstrate t"e a*i'it) to searc" t"e e<terior o a *ui'ding De1onstrate t"e a*i'it) to searc" a streetC5 road etc De1onstrate t"e a*i'it) to searc" open areas 3<p'ain t"e actions to *e carried out i so1et"ing is ound 3<p'ain "o- a CCTV s)ste1 and its /perators can assist e<terna' agencies suc" as t"e po'ice in t"e e,ent o a *o1* a'ert *eing gi,en

&; Use o Monitors

?; Searc"ing using Ca1eras and Assistance to Agencies on a .o1* A'ert

2!

Guidance

#enerating )vidence T"e e,idence or t"is unit is pro,ided *) passing a or1a' pre=set -ritten test paper dra-n ro1 a *ank o test 4uestions; /*ser,ation o practica' de1onstrating o co1petence in procedures; De1onstration o kno-'edge o t"e su*:ect t"roug"out t"e training period *) ans-ering ora' 4uestions and co1p'eting e<ercises and case studies *ot" as indi,idua's and in groups; *esources Data Protection Act (>>? (DPA$ 9u1an @ig"ts Act (>>? (9@A$ @egu'ation o 7n,estigatator) Po-ers Act 2### (@7PA$ Areedo1 o 7n or1ation Act 2### (A/7$ Po'ice And Cri1ina' 3,idence Act (>?! (PAC3$ 26

T"e 7n or1ation Co11issionerBs Code o Practice /rganisations Codes o Practice and /perationa' Procedures Useful websites% T"e 7n or1ation Co11issioner% ---;in or1ationco11issioner;go,;uk

T"e Sur,ei''ance Co11issioner ---;sur,ei''anceco11issioners;go,;uk T"e 9o1e / ice% ---;"o1eo ice;go,;uk

%elivery At t"e discretion o t"e training pro,ider

Unit 4!
Unit Va'ue% Unit +e,e'% Unit Code%

Basic CCTV Operators Course " 5ealt( and Safety and )&ergency 6rocedures
( 2

%escription of unit T"is unit gi,es t"e operator t"e kno-'edge re4uired to understand t"e *asic re4uire1ents o "ea't" and sa et) at -ork and "o- to o''o- e1ergenc) procedures; Su&&ary of outco&es To ac"ie,e t"is unit an operator 1ust% (; De1onstrate a *asic -orking kno-'edge o t"e 9ea't" and Sa et); 28

2;

De1onstrate a -orking kno-'edge o t"e 31ergenc) Procedures;

Content

(;

De1onstrate a *asic -orking kno-'edge o t"e 9ea't" and Sa et) at Work Act (>&! and Sa e Working Practices and recognising and dea'ing -it" stress; De1onstrate a sound -orking kno-'edge o t"e Aire and 31ergenc) Procedures or dea'ing -it" di erent t)pes o occurrences -it"in t"e contro' roo1;

2;

2&

Outco&es and assess&ent re'uire&ents /utco1es Assess1ent re4uire1ents To ac(ieve eac( outco&e an operator &ust de&onstrate t(e ability to! De ine t"e 1ain pro,isions o t"e 9ea't" and Sa et) at Work Act (>&! (9ASAW$ 3<p'ain t"e responsi*i'ities o t"e e1p'o)er and e1p'o)ee 7denti ) t)pica' risks and "aDards -it"in t"e contro' roo1 Descri*e t"e guide'ines or VDU use and assess1ents 3<p'ain t"e procedures in p'ace or 'one -orking and t"e co1 ort ca'' s)ste1 3<p'ain t"e reporting procedures or "ea't" and sa et) issues% Accidents Near Misses Vio'entCA*usi,e 7ncidents (inc'uding racist incidents$

(; 9ea't" and Sa et)

2?

De1onstrate an understanding o -"at risk assess1ents are5 -") t"e) are necessar)5 -"o caries t"e1 out and "osta can contri*ute to t"e1 De1onstrate an understanding o -"at stress is and its causes 3<p'ain t"e s)1pto1s o stress 3<p'ain "o- stress can *e a''e,iated De1onstrate an understanding o -"ere to go or "e'p to dea' -it" stress

2; 31ergenc) Procedures

7B% A'' t"ese procedures are to co,er t"e actions to *e carried out *ot" during nor1a' o ice "ours and t"e period outside nor1a' o ice "ours; 3<p'ain t"e actions to *e carried out on disco,ering a ire 3<p'ain t"e actions to *e carried out on "earing t"e ire a'ar1; 3<p'ain -"at di erent a'ar1s 1a) signi ) De1onstrate an understanding o t"e di erent t)pes o ire e<tinguis"ers and t"eir use Disp'a) an understanding o t"e use o ot"er ire ig"ting e4uip1ent -"ic" is 'ike') to *e a,ai'a*'e and t"e sa et) precautions -"en tack'ing a ire 3<p'ain t"e *asic ire pre,ention 1easures to *e e1p'o)ed to 1ini1ise t"e risk o ire 3<p'ain t"e actions to *e carried out on receipt o a te'ep"one *o1* -arning De1onstrate t"e a*i'it) to carr) out a searc" o t"e CCTV contro' roo1 and surrounding areas or suspicious o*:ects and t"e e<p'ain t"e actions to *e carried i a suspicious o*:ect is ound 3<p'ain t"e actions to *e carried out -it"in t"e contro' roo1 -"en an e,acuation is ordered and t"e su*se4uent actions on re=occup)ing t"e contro' roo1; 3<p'ain an) ,ariations in t"ese instructions or di erent t)pes o e,acuation 3<p'ain -"at Persona' 3,acuation P'ans (P3P$ are5 -") t"e) are necessar) and "o- t"e) are produced

2>

3<p'ain t"e actions to *e o''o-ed in t"e e,ent o an actua' or suspected c"e1ica' or *io'ogica' attack 3<p'ain t"e procedures to *e carried out in t"e e,ent o a po-er cut and t"e reco,er) procedures once po-er is restored

Guidance

#enerating )vidence T"e e,idence or t"is unit is pro,ided *) passing a or1a' pre=set -ritten test paper dra-n ro1 a *ank o test 4uestions; /*ser,ation o practica' de1onstrating o co1petence in procedures; De1onstration o kno-'edge o t"e su*:ect t"roug"out t"e training period *) ans-ering ora' 4uestions and co1p'eting e<ercises and case studies *ot" as indi,idua's and in groups; *esources

!#

T"e 9ea't" and Sa et) at Work Act (>&! /rganisations Codes o Practice and /perationa' Procedures /rganisations 9ea't" and Sa et) Po'icies /rganisations 31ergenc) 3,acuation and Aire Procedures 5o&e Office 6ublications % .o1*s Protecting Peop'e and Propert)5 9and*ook or Managers .usiness as Usua'; .usiness @esi'ience to Terrorist .o1*s5 9and*ook or Managers Dea'ing -it" Disasters5 9and*ook or Managers T"e @e'ease o C"e1ica'5 .io'ogica'5 @adio'ogica' and Nuc'ear (C.@N$ su*stances or 1ateria's Guidance or +oca' Aut"orities Useful websites% Guidance or dea'ing -it" and identi )ing Suspicious Mai'% "ttp%CC---;co=ordination;go,;ukCpackages;"t1 Ant"ra< Dea'ing -it" De'i*erate @e'eases% ---;p"'s;org;ukC actsCde'i*eratere'ease;"t1 T"e 9o1e / ice% ---;"o1eo ice;go,;uk

%elivery At t"e discretion o t"e training pro,ider

!(