Case Study #__: Three: Approaches to HRM in the hotel Sector Jhoanna Mary E. Pescasio 1. n !hat !

ays does the en"iron#ental conte$t o% the t!o hotels constrain or present opportunities %or strate&ic choice' Ho! do conte$tual %actors account %or the di%%erences in approach to HRM' Strate&ic Choice is a %orces and variables in the e$ternal en"iron#ent !hich are dyna#ic( and that business strategies are a%%ected )y the interactions )et!een these %actors. *or the t!o hotel( their concept in hirin& and +eepin& e#ployees are relati"e di%%erent( %ro# the %acts and %i&ures o% e#ploy#ent turno"er up to its approach in handlin& such +ind o% situation. Mercury Hotel is "ery #uch concern !ith the %act o% hi&h turno"er rate co#pared to ,una Hotel !hose thin+in& are the a"aila)ility and lar&e co#ponent o% la)our #ar+et is a concrete %act not to hold and consider such issue. -. *ro# a .)est %it/ perspecti"e( !hich o% these hotels !ould appear to ha"e )est tailored its HR policies and practices to its co#petiti"e strate&y' *or #e( the )est and a pro0la)our approach is the one that i#ple#ented ) y Mercury Hotel( !herein they are a%ter the %act o% truis# o% any ne&li&ence in handlin& their people( they are ad"anced in thin+in& the possi)ilities o% retainin& the e#ployee( they o%%er &ood relationship in ter#s o% !or+( interpersonal or e"en personal relationship that !ill nurture the success o% the co#pany as a !hole. 1. 2hat ele#ents o% .)est practice/ HRM has the Mercury Hotel adopted and !hy #i&ht it ha"e done so' n case o% Mercury hotel( their )est practice is in ter#s o% e$pedient approaches in hirin& ne! e#ployees to %ill up "acancies that in return !ill not )eca#e an o)stacles or delayed in its daily operations. 3. 4ra!in& on the resource0)ased "ie!( !hat ele#ents o% people resources could )e e$ploited to create co#petiti"e ad"anta&e in the hotel industry' The resource0)ased "ie! 5R678 as a )asis %or a competitive advantage o% a %ir# lies pri#arily in the application o% the )undle o% "alua)le interchan&ea)le and intan&i)le tan&i)le 1

resources at the %ir#9s disposal . In the case, the fact that people needs a job to live make exploitation for those people who needs the job and go with the flow in order to landed a job for living. The oversupply and availability of labour market make it for the hotel industry a competitive advantage in term sof new hiring or even re hiring of labour.