Quality Manual: Worksmart, Inc

Worksmart, Inc.
Po Box 442 - Paw Paw, Michigan 49079 Voice: 00-!"!-##47 - 2"9-#4$-9!29 %acsimi&e: 2"9-#4$-9!#0 WWW.Worksmartinc.net - ra'ar0$()o*ager.net
QUALITY MANUAL
DATE: June 06, 2005 REVISION 01
UNCONTROLLED COPY CONTROLLED COPY Serial !!00"!!!!!!!
I##ue$ T%: !!!!!!!!!!!!!!!!!!!!!!!!!!! Da&e: !!!!!!!!!!!
Worksmart, Inc.
ISO '001 (UALITY )ANUAL
REV* 1 DATE: 06+06+05 PA,E 2 O- 102
Table of Contents
APPROVALS.....................................................................................................................................3 REVISION AND APPROVAL RECORD...........................................................................................4 1. !ENERAL....................................................................................................................................." #. COMPANY $ISTORY...................................................................................................................% 3. COMPANY CONTACT IN&ORMATION.......................................................................................% 4. QUALITY MANA!EMENT SYSTEM.........................................................................................1 ". MANA!EMENT RESPONSI'ILITY...........................................................................................#1 (. RESOURCE MANA!EMENT.....................................................................................................3" ). PRODUCT REALI*ATION.........................................................................................................41 +. MEASUREMENT, ANALYSIS, AND IMPROVEMENT..............................................................+
+ 200$ ,-./I01 21203M2 I445V.0I542, I46. .&& rights reser)e'.
Worksmart, Inc.
REV* 1 DATE: 06+06+05 PA,E " O- 102
.PP75V./2
APPROVED 'Y-
Michae& P. Mc8arr*, Presi'ent
9ate
9enise Bra:sch, Vice Presi'ent
9ate
Worksmart, Inc.
REV* 1 DATE: 06+06+05 PA,E . O- 102
73VI2I54 .49 .PP75V./ 736579

Re./s/on $ Des01/2t/on 5rigina& 7e&ease A221o.e3 '4 Date 0";0";0!
Worksmart, Inc.
REV* 1 1. !ENERAL DATE: 06+06+05 PA,E 5 O- 102
1.1
INTRODUCTION
Worksmart, Inc. recogni<es its res=onsi>i&it* as a =ro)i'er o? @:a&it* ser)ices. 0o this en', Worksmart, Inc. has 'e)e&o=e' an' 'oc:mente' a @:a&it* management s*stem. 0he @:a&it* s*stem com=&ies with the internationa& stan'ar' I25 900$:2000, ,:a&it* management s*stems A 7e@:irements. 0he @:a&it* s*stem a&so com=&ies with the ?o&&owing stan'ar's: .merican 2ociet* ?or 0esting an' Materia&s 0he =:r=ose o? this man:a& is to =ro)i'e com=rehensi)e e)i'ence to a&& c:stomers, s:==&iers an' em=&o*ees o? what s=eci?ic contro&s are im=&emente' to ens:re ser)ice @:a&it*. 0his man:a& a&so go)erns the creation o? @:a&it* re&ate' 'oc:ments. It wi&& >e re)ise', as necessar*, to re?&ect the @:a&it* s*stem c:rrent&* in :se. It is iss:e' on a contro&&e' co=* >asis to a&& interna& ?:nctions a??ecte' >* the @:a&it* s*stem an' on an :ncontro&&e' co=* >asis to c:stomers an' s:==&iers. It ma* >e iss:e' to c:stomers on a contro&&e' co=* >asis :=on c:stomer re@:est. 0his man:a& is 'i)i'e' into eight main sections. 2ections 4- are mo'e&e' on the sectiona& organi<ation o? the I25 900$:2000 stan'ar'. 2ections are ?:rther s:>'i)i'e' into se)era& s:>sections re=resenting main @:a&it* s*stem e&ements or acti)ities.
BBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBB Michae& P. Mc8arr*, Presi'ent
Worksmart, Inc.
REV* 1 DATE: 06+06+05 PA,E 6 O- 102
1.#
E5CLUSIONS
!ene1al Pol/04 0he Worksmart, Inc. @:a&it* s*stem is tai&ore' to o:r =rocesses, inc&:'ing a&& c:stomer an' reg:&ator* re@:irements. 7e@:irements o? I25 900$ that are not a==&ica>&e to the nat:re o? o:r >:siness are exc&:'e' ?rom the sco=e o? o:r @:a&it* s*stem. P1o0e361e $.0 8enera& $.$ 3xc&:sion o? an I25 900$ re@:irement is =ermissi>&e on&* when >oth o? the ?o&&owing con'itions are satis?ie': 0he re@:irement m:st >e &imite' to I25 900$ 6&a:se 7, Pro':ct 7ea&i<ation an' 3xc&:sion o? the re@:irement wi&& not a??ect o:r a>i&it* or res=onsi>i&it* to =ro)i'e =ro':ct that meets c:stomer an' a==&ica>&e reg:&ator* re@:irements.
2.0
7es=onsi>i&ities 2.$ 0he ,:a&it* Manager is res=onsi>&e ?or i'enti?*ing those re@:irements o? I25 900$ that are not a==&ica>&e to o:r >:siness, an' to recommen' their exc&:sions ?rom the Worksmart, Inc. @:a&it* s*stem. 0he Presi'ent has res=onsi>i&it* ?or e)a&:ation an' a==ro)a& o? the exc&:sions. 0his e)a&:ation an' a==ro)a& o? exc&:sions are norma&&* con':cte' ':ring the management re)iew =rocess. 0he 'etai&s are ex=&aine' in the Management 7e)iew Proce':re.
2.2
Worksmart, Inc.
REV* 1
#.0 I'enti?ication #.$ .n* exc&:'e' re@:irements are i'enti?ie' in this section o? the @:a&it* man:a& an' re?erence the a==&ica>&e c&a:ses in the I25 900$ stan'ar'. In each case, there is a&so an ex=&anation as to wh* the exc&:sion is a==&ica>&e.
DATE: 06+06+05
PA,E / O- 102
L/st of E70l6s/ons 0he Worksmart, Inc. ,:a&it* 2*stem satis?ies a&& the re@:irements o? I25 900$:2000C there?ore, no exc&:sions are c&aime'.
1.3
SCOPE
0he Worksmart, Inc. @:a&it* s*stem a==&ies to the 'esign, 'e)e&o=ment, an' ser)ice o? o:r ser)ices. 2er)ices inc&:'e' in the sco=e o? registration are: 8ro:n' Penetrating 7a'ar 2canning 2:r?ace Penetrating 7a'ar 2canning
Worksmart, Inc.
REV* 1 DATE: 06+06+05 PA,E 0 O- 102
1.4
QUALITY POLICY STATEMENT
Worksmart, Inc. acce=ts res=onsi>i&it* ?or the com=&ete satis?action o? its c:stomers. We exercise this res=onsi>i&it* thro:gh a'e@:ate training o? o:r em=&o*ees, a'herence to =ro)en =roce':res, tota& commitment to meeting an' excee'ing c:stomer re@:irements, an' maintaining a com=an* c:&t:re that ?osters contin:o:s im=ro)ement. 5:r o>Decti)e is to 'e&i)er 'e?ect ?ree ser)ices on time, e)er* time.
BBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBB Michae& P. Mc8arr*, Presi'ent
Worksmart, Inc.
REV* 1 DATE: 06+06+05 PA,E ' O- 102
#.
COMPANY $ISTORY
Worksmart, Inc. =ro)i'es remote sensing, s:>s:r?ace imaging ser)ices. Worksmart, Inc. was esta>&ishe' in $99 an' incor=orate' in $999 to =ro)i'e s:>s:r?ace scanning an' &ocating ser)ices to in':str*, constr:ction, en)ironmenta& an' =ri)ate concerns aro:n' the -nite' 2tates. 5:r mission statement is sim=&e EPro)i'e the highest &e)e& o? @:a&it* an' =ro?essiona&ism ?or the >est )a&:e to the c:stomer in e)er* area o? o:r >:siness. E
3.
COMPANY CONTACT IN&ORMATION
Worksmart, Inc. is &ocate' at: "#444 6o:nt* 7oa' 2$! /awrence, Michigan 490"4 Mai&ing a''ress: P5 Box 442 PawPaw, Michigan 49079 Phone: %ax: 3-mai& : 00-!"!-##47 2"9-#4$-9!29 2"9-#4$-9!#0 ra'ar0$()o*ager.net
We> 2ite: www.worksmartinc.net
Worksmart, Inc.
REV* 1 DATE: 06+06+05 PA,E 10 O- 102
4.
QUALITY MANA!EMENT SYSTEM
4.1
!ENERAL REQUIREMENTS
Worksmart, Inc. has 'e)e&o=e', 'oc:mente', im=&emente' an' maintains its @:a&it* s*stem in accor'ance with the re@:irements o? I25 900$:2000, ,:a&it* management s*stems A 7e@:irements. Worksmart, Inc.Fs @:a&it* s*stem is >ase' :=on a E=rocess a==roachG to @:a&it* management an': aH >H cH 'H eH i'enti?ies the =rocesses nee'e' ?or the @:a&it* s*stemC 'etermines the se@:ence an' interaction o? these =rocesses Isee 0a>&e $.HC 'etermines criteria an' metho's re@:ire' to ens:re the e??ecti)e o=eration an' management o? these =rocessesC ens:res the a)ai&a>i&it* o? reso:rces an' in?ormation necessar* to s:==ort the o=eration an' monitoring o? these =rocessesC monitors, meas:res an' ana&*<es these =rocesses, an' im=&ements actions necessar* to achie)e =&anne' res:&ts an' contin:a& im=ro)ement.
Worksmart, Inc. contin:a&&* maintains an' im=ro)es these =rocesses in accor'ance with re@:irements o? I25 900$:2000, ,:a&it* management s*stems A 7e@:irements.
Worksmart, Inc.
REV* 1 DATE: 06+06+05 PA,E 11 O- 102
Table 1. Se86en0e an3 Inte1a0t/on of 9o1:s;a1t, In0. Q6al/t4 Mana<e;ent S4ste;

= $. 2. P1o0ess 6:stomer 4ee' is I'enti?ie' Pro':ct; 2er)ice is 9esigne'; 9e)e&o=e' ,:otations are 2ent an' 5r'ers are 7ecei)e' 2er)ice P&anning Materia&s are P:rchase' 2er)ice, Veri?ication, 2hi=ment Relate3 P1o0e361es - Meas:ring an' Monitoring 6:stomer 2atis?action - 6ontro& o? Monitoring an' Meas:ring 9e)ices Proce':re - 6ontro& o? 4oncon?orming Pro':ct Proce':re - 9esign an' 9e)e&o=ment 6ontro& Proce':re - 6ontract 7e)iew Proce':re ISO % 1 Cla6se .2 7." .# 7.# 7.2.2
#.
4. !. ".
7. 6:stomer 2er)ice . 2er)icing
- %aci&it* Management Proce':re - Pro':ct 7ea&i<ation P&anning Proce':re - 6ontro& o? 4oncon?orming Pro':ct Proce':re - I'enti?ication an' 0racea>i&it* Proce':re - P:rchasing Proce':re - 6ontro& o? 6:stomer-2:==&ie' Pro':ct Proce':re - 6ontro& o? Monitoring an' Meas:ring 9e)ices Proce':re - 6ontro& o? 4oncon?orming Pro':ct Proce':re - %aci&it* Management Proce':re - Process 6ontro& Proce':re - Process Va&i'ation Proce':re - 2tatistica& 0echni@:es Proce':re - Jan'&ing, 2torage, Packaging, Preser)ation, .n' 9e&i)er* - Ins=ection an' 0est Proce':re - Ins=ection an' 0est 2tat:s Proce':re - Meas:ring an' Monitoring 6:stomer 2atis?action - Meas:ring an' Monitoring 6:stomer 2atis?action - Process 6ontro& Proce':re - Process Va&i'ation Proce':re - 2er)icing Proce':re - 2tatistica& 0echni@:es Proce':re
".# 7.$ .# 7.!.# 7.4 7.!.# 7." .# ".# 7.!.$ 7.!.2 .4 7.!.! .2.4 .2.4 .2 .2 7.!.$ 7.!.2 7.!.$ .4
Worksmart, Inc.
REV* 1 DATE: 06+06+05 PA,E 12 O- 102
Cont/n6al I;21o.e;ent of 9o1:s;a1t, In0. Q6al/t4 Mana<e;ent S4ste;

PDCA P&an Relate3 P1o0e361es - 6ontro& o? 9oc:ments Proce':re - 2tatistica& 0echni@:es Proce':re - Pro':ct 7ea&i<ation P&anning Proce':re - 0raining Proce':re - 6ontro& o? ,:a&it* 7ecor's Proce':re - 2tatistica& 0echni@:es Proce':re - 0raining Proce':re - 6ontro& o? ,:a&it* 7ecor's Proce':re - Meas:ring an' Monitoring 6:stomer 2atis?action - Ins=ection an' 0est Proce':re - Interna& .:'its Proce':re - Management 7e)iew Proce':re - Process Va&i'ation Proce':re - 2tatistica& 0echni@:es Proce':re - 0raining Proce':re - 6ontin:a& Im=ro)ement Proce':re - 6orrecti)e an' Pre)enti)e .ction Proce':re - 2tatistica& 0echni@:es Proce':re - Interna& 6omm:nication Proce':re ISO % 1 Cla6se 4.2.# .4 7.$ ".2.2 4.2.4 .4 ".2.2 4.2.4 .2 .2.4 .2.2 !." 7.!.2 .4 ".2.2 .!.$ .!.2 .4 !.!.#
9o 6heck
.ct
Worksmart, Inc.
REV* 1 DATE: 06+06+05 PA,E 1" O- 102
4.#
DOCUMENTATION REQUIREMENTS
4.#.1 !ENERAL Worksmart, Inc.Ks @:a&it* s*stem 'oc:mentation is com=rise' o?: aH >H cH 'H this ,:a&it* Man:a&, which inc&:'es a&& the =roce':res re@:ire' >* the I25 900$ stan'ar'C 'oc:mente' =roce':res re@:ire' >* a==&ica>&e stan'ar's an' reg:&ationsC 'oc:ments nee'e' to ens:re the e??ecti)e o=eration an' management o? the =rocesses Ii.e., where a==&ica>&e, =rocess ma=s, @:a&it* =&ans, work instr:ctions, sam=&es, 'rawings, an' >i&&s o? materia&sH. recor's re@:ire' >* the I25 900$ stan'ar' an' an* other a==&ica>&e stan'ar's an' reg:&ations
0he extent o? Worksmart, Inc.Ks 'oc:mentation 'e=en's on the: aH >H cH organi<ationa& nee'sC com=&exit* an' interaction o? the =rocessesC com=etence o? =ersonne& =er?orming the tasks.
9oc:ments are maintaine' on )ario:s me'ia s:ch as =a=er, e&ectronic, )i'eo, etc.
Worksmart, Inc.
REV* 1 DATE: 06+06+05 PA,E 1. O- 102
4.#.# QUALITY MANUAL 0he ,:a&it* Man:a& is the =rinci=a& 'oc:ment that 'e?ines the @:a&it* s*stem at Worksmart, Inc.. It inc&:'es: aH >H cH 'H the sco=e o? the @:a&it* s*stem, inc&:'ing 'etai&s o?, an' D:sti?ication ?or, an* exc&:sionsC 'oc:mente' =roce':resC re?erences to 'oc:mente' =roce':res an' externa& 'oc:ments not inc&:'e' in the @:a&it* man:a&C a 'escri=tion o? the se@:ence an' interaction o? the =rocesses inc&:'e' in the @:a&it* s*stem. 4.#.3 CONTROL O& DOCUMENTS Worksmart, Inc. i'enti?ies an' contro&s 'oc:ments re@:ire' >* the @:a&it* s*stem accor'ing to the 6ontro& o? 9oc:ments Proce':re. It ens:res that 'oc:ments: aH >H cH 'H eH ?H gH are re)iewe' an' a==ro)e' ?or a'e@:ac* =rior to iss:eC are :='ate', re)iewe', an' a==ro)e' ?or re-iss:e as necessar*C are i'enti?ie' with their c:rrent re)ision stat:sC are a)ai&a>&e at =oint o? :seC are &egi>&e, rea'i&* i'enti?ia>&e, an' retrie)a>&eC o? externa& origin are i'enti?ie' an' their 'istri>:tion is manage'C that are o>so&ete are =re)ente' ?rom :ninten'e' :se an' are s:ita>&* i'enti?ie' i? the* are retaine' ?or an* =:r=ose.
9oc:ments 'e?ine' as @:a&it* recor's are manage' =er the 6ontro& o? ,:a&it* 7ecor's Proce':re.
Worksmart, Inc.
REV* 1 DATE: 06+06+05 PA,E 15 O- 102
4.#.3.1
Cont1ol of Do06;ents P1o0e361e
!ene1al Pol/04 .&& 'oc:ments an' 'ata are re)iewe' an' a==ro)e' >* a:thori<e' =ersonne& =rior to iss:e. 3ach 'e=artment iss:es an' maintains its own 'oc:ments. 6:rrent re)isions o? a==ro=riate 'oc:ments are a)ai&a>&e at &ocations where the* are :se'. 5>so&ete 'oc:ments are remo)e' ?rom =oints o? :se. P1o0e361e $.0 8enera& $.$ 0he ?o&&owing t*=es o? 'oc:ments are contro&&e' >* the 'oc:ment contro& =roce':re: 2.0 ,:a&it* Man:a&, =roce':res an' ?orms, ,:a&it* P&ans, ProDect P&ans, 0est P&ans, an' 2er)ice P&ans Work instr:ctions Ii.e., con?ig:ration instr:ctions, =ro':ction contro& =&ans;ro:tings, insta&&ation instr:ctions, ins=ection;test instr:ctions, etc.H 2tan'ar's an' other re?erence materia& Pro':ct re@:irements, co'es, s=eci?ications, 'rawings, an' Bi&&s o? Materia& IB5MsH
9oc:ment an' 9ata I'enti?ication, .==ro)a&, an' Iss:e 2.$ .&& 'oc:ments are i'enti?ie' with a tit&e, re)ision &e)e& Ii? re@:ire'H, an' where a==&ica>&e, a co'e or =art n:m>er. 6ertain work instr:ctions Ii.e., 'irections =oste' in work areas or 'is=&a*e' >* other meansH 'o not ha)e to ha)e a re)ision &e)e&. 5n&* origina& ?orms, which are store' on ?i&e, are i'enti?ie' with the iss:ing a:thorit*. .&& 'oc:ments are re)iewe' an' a==ro)e' Isigne' an' 'ate'H =rior to iss:e.
Worksmart, Inc.
REV* 1
2.2
DATE: 06+06+05
PA,E 16 O- 102
Prior to iss:e an' re&ease, 'oc:ments are re)iewe' ?or correctness an' com=&iance to @:a&it* re@:irements. . 'oc:ment is consi'ere' to >e ?orma&&* iss:e' when it is a:thori<e' an' a==ro)e' >* the iss:ing a:thorit*. 9oc:ments that re@:ire more than one a==ro)a& signat:re in'icate how man* an' which signat:res are re@:ire' ?or a==ro)a& an' iss:e. %or e&ectronic 'oc:ments, on&* a==ro)e' 'oc:ments ma* >e =oste' on the com=an* network. 0he s*stem a'ministrator is res=onsi>&e ?or re)iewing a&& the re@:ire' a==ro)a& signat:res. 0he ,:a&it* Manager is res=onsi>&e ?or ens:ring that the ,:a&it* Man:a& is re)iewe', a==ro)e', an' 'istri>:te' as re@:ire'. 6o=ies o? this man:a& wi&& >e seria&i<e' an' iss:e' on a contro&&e' 'istri>:tion >asis. -ncontro&&e' co=ies wi&& >e marke' E-4654075//39G an' wi&& >e =ro)i'e' ?or :se o:tsi'e o? the com=an*, a&tho:gh a contro&&e' co=* can >e iss:e' to c:stomers :=on c:stomer re@:est. 6:stomer engineering 'oc:ments Ii.e., stan'ar's, s=eci?ications, 'rawings, sam=&es, etc.H an' externa& 'oc:ments Ii.e., changes recei)e' ?rom c:stomersH are re)iewe' >* 3ngineering, the 8enera& Manager, an' the ,:a&it* Manager. I? an* am>ig:ities or errors are 'etecte', the c:stomer is noti?ie'. 5n&* 'oc:ments a==ro)e' >* the 'esignate' Worksmart, Inc. =ersonne& ma* >e :se' ?or engineering;=ro':ction;ser)ice o=erations. 3ach 'e=artment iss:es an' maintains its own 'oc:ments an' a Master In'ex o? a&& a==&ica>&e 'oc:ments an' their c:rrent re)ision. 6:rrent re)isions o? a==ro=riate 'oc:ments are a)ai&a>&e at &ocations where the* are :se'.
2.#
2.4
2.!
2."
#.0
9oc:ment an' 9ata 6hanges #.$ .n* em=&o*ee can re@:est a change to a 'oc:ment, >:t the re)iew an' a==ro)a& m:st >e =er?orme' >* the same ?:nctions that =er?orme' the origina& re)iew an' a==ro)a&. 7e)ise' =ortions o? 'oc:ments are 'istri>:te' with a 6hange Brie?, an' o>so&ete 'oc:ments are remo)e'. Work instr:ctions that are not marke' with a re)ision &e)e& are 'estro*e' an' re=&ace' with new, a==ro)e' instr:ctions.
Worksmart, Inc.
REV* 1
4.0 5>so&ete 9oc:ments 4.$ 5>so&ete 'oc:ments that are retaine' ?or re?erence or &ega& o>&igations are marke' E5B25/303G an' are ke=t se=arate ?rom acti)e 'oc:ments. %i&ing ca>inets containing o>so&ete 'oc:ments are segregate' an' &a>e&e' E5B25/303G. 5>so&ete e&ectronic 'oc:ments are remo)e' ?rom the network an' are store' in me'ia that are on&* accessi>&e to a:thori<e' =ersonne&. .n* o>so&ete 'oc:ments that nee' to >e reacti)ate' Ii.e., ?or s=are =artsH, m:st >e re)iewe', a==ro)e', an' re&ease' in the same manner as new&* esta>&ishe' 'oc:ments.
DATE: 06+06+05
PA,E 1/ O- 102
!.0
-ncontro&&e' 9oc:ments !.$ 6o=ies o? 'oc:ments iss:e' to Worksmart, Inc. =ersonne& an' o:tsi'e =arties ?or in?ormation on&* Iare not a??ecte' >* the 'oc:mentsH are stam=e' L-4654075//39L across the ?ront =age. 2:ch 'oc:ments are not :n'er re)ision contro&. -ncontro&&e' co=ies o? 'oc:ments ma* not >e iss:e' to =ersonne& or o:tsi'e =arties who manage, =er?orm, or )eri?* work that is 'irect&* a??ecte' >* the 'oc:ment.
Worksmart, Inc.
REV* 1 DATE: 06+06+05 PA,E 10 O- 102
4.#.4 CONTROL O& QUALITY RECORDS Worksmart, Inc. has esta>&ishe' an' maintains @:a&it* recor's to =ro)i'e e)i'ence o? con?ormance to re@:irements an' o? e??ecti)e o=eration o? the @:a&it* s*stem. 0he 6ontro& o? ,:a&it* 7ecor's Proce':re ens:res =ro=er i'enti?ication, storage, retrie)a&, =rotection, retention time, an' 'is=osition o? @:a&it* recor's.
Worksmart, Inc.
REV* 1 DATE: 06+06+05 PA,E 1' O- 102
4.#.4.1
Cont1ol of Q6al/t4 Re0o13s P1o0e361e
!ene1al Pol/04 0o 'emonstrate the im=&ementation o? the @:a&it* s*stem, Worksmart, Inc. a'heres to strict contro& o? @:a&it* recor's. .&& recor's are maintaine' >* the 'e=artment that is res=onsi>&e ?or the acti)it* on recor' an' are store' in a sec:re an' easi&* accessi>&e &ocation to =re)ent &oss or 'amage. 0he retention =erio' an' 'is=osition =rocess ?or recor's are 'e?ine'. P1o0e361e $.0 8enera& $.$ ,:a&it* recor's are maintaine' to attest to the ?:&& im=&ementation o? the @:a&it* s*stem. 0he recor's are store' as sec:re' com=:ter ?i&es or in 'esignate' ?i&ing ca>inets to =re)ent 'eterioration an' 'amage. 2:ch recor's are easi&* accessi>&e ?or :se an' are ma'e a)ai&a>&e ?or re)iew :=on c:stomer, interna&, or externa& a:'itor re@:est. 0he ?o&&owing 'oc:ments are acce=ta>&e recor's: ?orms, re=orts, min:tes o? meetings, signe' or stam=e' 'oc:ments, com=:ter ?i&es, or 'ata>ases.
$.2 2.0
7es=onsi>i&it* 2.$ ,:a&it* recor's are generate' an' maintaine' >* the 'e=artments res=onsi>&e ?or their creation. .&& recor's m:st contain s:??icient 'ata to attest to satis?actor* com=&etion o? the recor'e' acti)it* an' at minim:m, m:st >e signe' an' 'ate' >* the in'i)i':a& res=onsi>&e ?or com=&eting the recor'. %or com=:teri<e' recor's, a==ro=riate >ack := =roce':res are esta>&ishe'. 3ngineering is res=onsi>&e ?or >acking := com=:ter ?i&es.
2.2 #.0
2torage, /ocation, an' 7etention 0ime #.$ .&& recor' ca>inets, containers, an' 'e)ices are c&ear&* marke';&a>e&e' to i'enti?* their contents. 7ecor's are in'exe' an' gro:=e' ?or ex=e'ient retrie)a&. 7ecor's m:st not >e store' in em=&o*eesM =ersona& ?i&ing 'e)ices;&ocations.
Worksmart, Inc.
REV* 1
#.2
DATE: 06+06+05
PA,E 20 O- 102
0he retention =erio' ?or @:a&it* recor's is 'etermine' >* contract:a& re@:irements, warrant* =erio's, =ro':ct &i?e c*c&es, &ega& consi'erations, etc. 0he ?o&&owing are @:a&it* recor's that are store' at Worksmart, Inc., at the 'esignate' &ocations ?or the s=eci?ie' retention time:
T/tle Management 7e)iews .:'it 7e=orts 6:stomer 6om=&aints Ins=ection an' 0est 7e=orts 2:==&ier ,:a&i?ication;P:rchasing 4oncon?ormance 7e=orts Pro':ct I'enti?ication;0racea>i&it* 6orrecti)e .ction 7e=orts 0raining 2er)icing 9esign an' 9e)e&o=ment 7e)iews, Veri?ication, N Va&i'ation 6ontract;5r'er 7e)iews 2=ecia& Processes ,:a&i?ication 6a&i>ration Pro':ction 6ontro& P&ans;7o:tings 4.0 9is=osition 4.$
Sto1a<e Lo0at/on
Retent/on Pe1/o3 2 1ears ! 1ears 2 1ears ! 1ears ! 1ears ! 1ears ! 1ears ! 1ears $0 1ears $01ears $0 1ears ! 1ears $0 1ears ! 1ears ! 1ears
0he ,:a&it* Manager is res=onsi>&e ?or the 'is=osition o? @:a&it* recor's that excee' their s=eci?ie' retention time.
00"
Worksmart, Inc.
REV* 1 DATE: 06+06+05 PA,E 21 O- 102
".
MANA!EMENT RESPONSI'ILITY
".1
MANA!EMENT COMMITMENT
Worksmart, Inc.Ms management =ro)i'es its commitment to the 'e)e&o=ment, im=&ementation an' contin:a& im=ro)ement o? the @:a&it* s*stem >*: aH >H cH 'H comm:nicating to the organi<ation the im=ortance o? meeting c:stomer, reg:&ator*, an' &ega& re@:irementsC esta>&ishing an' 'oc:menting the @:a&it* =o&ic* an' @:a&it* o>Decti)es as 'escri>e' in the Management 7e)iew Proce':reC con':cting management re)iews as 'escri>e' in the Management 7e)iew Proce':reC ens:ring the a)ai&a>i&it* o? necessar* reso:rces.
Worksmart, Inc.
REV* 1 DATE: 06+06+05 PA,E 22 O- 102
".#
CUSTOMER &OCUS
0he management o? Worksmart, Inc. wi&& ens:re that c:stomer nee's an' ex=ectations are i'enti?ie', trans?orme' into re@:irements, an' ?:&?i&&e' with the intent o? achie)ing an' excee'ing c:stomer satis?action. 6:stomer nee's an' ex=ectations are i'enti?ie' )ia the Meas:ring an' Monitoring 6:stomer 2atis?action Proce':re, an' 6ontract 7e)iew Proce':re, an' trans&ate' )ia the 9esign an' 9e)e&o=ment 6ontro& Proce':re. Worksmart, Inc. com=&ies with a&& re&e)ant reg:&ator* an' &ega& re@:irements.
".3
QUALITY POLICY
0he @:a&it* =o&ic* is esta>&ishe' >* to= management an' is a==ro)e' >* the Presi'ent. 0he management o? Worksmart, Inc. ens:res that the 'oc:mente' @:a&it* =o&ic*: aH >H cH 'H eH is a==ro=riate to the =:r=ose o? Worksmart, Inc.C inc&:'es a commitment to meeting re@:irements an' to contin:ing im=ro)ement o? the @:a&it* s*stem =er the 6ontin:a& Im=ro)ement Proce':reC =ro)i'es a ?ramework ?or esta>&ishing an' re)iewing @:a&it* o>Decti)esC is comm:nicate' an' :n'erstoo' at a==ro=riate &e)e&s o? the organi<ation =er the 0raining Proce':re, an' in a''ition it is =oste' thro:gho:t )isi>&e areas o? the com=an*C is re)iewe' ?or contin:ing s:ita>i&it* =er the Management 7e)iew Proce':re.
Worksmart, Inc.
REV* 1 DATE: 06+06+05 PA,E 2" O- 102
".4
PLANNIN!
".4.1 Q6al/t4 Ob>e0t/.es 0he management o? Worksmart, Inc. esta>&ishes ann:a& ke* initiati)es that inc&:'e @:a&it* o>Decti)es. 0he o>Decti)es are esta>&ishe' )ia the Management 7e)iew Proce':re an' comm:nicate' to a&& &e)e&s o? the organi<ation ?or :se in esta>&ishing each ?:nctionMs an' em=&o*eeMs ann:a& ke* o>Decti)es. ,:a&it* o>Decti)es are meas:ra>&e, inc&:'e >:siness =er?ormance in'icators re?&ecting re@:irements ?or =ro':cts;ser)ices, an' are consistent with the @:a&it* =o&ic* inc&:'ing the commitment to contin:o:s im=ro)ement. 0he :se o? @:a&it* o>Decti)es ?or ?aci&itating contin:a& im=ro)ement is ex=&aine' in the 6ontin:a& Im=ro)ement Proce':re. ".4.1.1 Class/f/0at/on of Q6al/t4 Ob>e0t/.es
,:a&it* o>Decti)es are c&assi?ie' into the ?o&&owing ?o:r categories: Pol/04 ob>e0t/.es- .re =rinci=a&, strategic o>Decti)es that a==&* to the entire organi<ation. 0he* are norma&&* inc&:'e' in the @:a&it* =o&ic* itse&?C i? not, the* are comm:nicate' )ia memoran':m. Po&ic* o>Decti)es are 'e)e&o=e' >* to= management an' a==ro)e' >* the Presi'ent. Q6al/t4 2e1fo1;an0e ob>e0t/.es- .re o>Decti)es that set s=eci?ic targets ?or meas:ring an' im=ro)ing =er?ormance to ens:re =ro':ct @:a&it* an' c:stomer satis?action. 0he* a==&* to a&& ?:nctions that ha)e 'irect res=onsi>i&it* ?or ser)ice @:a&it*. P1o360t 86al/t4 ob>e0t/.es- .re o>Decti)es that =ertain to the im=ro)ement o? =ro':ct an' ser)ice associate' with the =ro':ct. 0he Presi'ent an' to= exec:ti)e managers res=onsi>&e ?or marketing an' =ro':ct 'e)e&o=ment esta>&ish these o>Decti)es. 0he* can >e 'oc:mente' in =ro':ct >rie?s, memoran'a, or min:tes o? meetings an' a==&* to ?:nctions res=onsi>&e ?or research, 'esign, an' 'e)e&o=ment o? =ro':cts an' ser)ices.
Worksmart, Inc.
REV* 1
DATE: 06+06+05
PA,E 2. O- 102
Q6al/t4 s4ste; ob>e0t/.es- .re o>Decti)es that =ertain to the im=ro)ement o? @:a&it* s*stem =rocesses an' =er?ormance.
".4.# Q6al/t4 Mana<e;ent S4ste; Plann/n< 0he management o? Worksmart, Inc. ens:res that @:a&it* management s*stem =&anning is exec:te' to meet the re@:irements =ro)i'e' in 2ection !.4.$, as we&& as the @:a&it* o>Decti)es. ,:a&it* =&anning inc&:'es: aH >H cH the =rocesses o? the @:a&it* s*stem, inc&:'ing =ermissi>&e exc&:sionsC the reso:rces nee'e'C contin:a& im=ro)ement o? the @:a&it* s*stem.
0a>&e $ in 2ection 4.$ 'e=icts the @:a&it* management s*stem =&anning =rocess o:t=:t at Worksmart, Inc. an' 'escri>es the se@:ence an' interaction o? the =rocesses o? the @:a&it* management s*stem. Worksmart, Inc.Fs @:a&it* s*stem is >ase' :=on a E=rocess a==roachG to @:a&it* management. %or each instance o? @:a&it* management s*stem =&anning, the o:t=:t is 'oc:mente' accor'ing&*, an' changes are con':cte' in a contro&&e' manner.
Worksmart, Inc.
REV* 1 DATE: 06+06+05 PA,E 25 O- 102
"."
RESPONSI'ILITY, AUT$ORITY, AND COMMUNICATION
".".1 Res2ons/b/l/t4 an3 A6t?o1/t4 Worksmart, Inc. has 'e?ine' a&& ?:nctions an' their res=onsi>i&ities within the organi<ation. 7es=onsi>i&ities an' a:thorities are 'e?ine' an' comm:nicate' in or'er to ?aci&itate e??ecti)e @:a&it* management. ".".1.1 O1<an/@at/on
Worksmart, Inc. 5rgani<ation 6hart
Michae&P.Mc8arr* Presi'ent
9enise Bra:sch Vice Presi'ent
2a&es
%ie&' 0echnician
5??ice 0echnician
Worksmart, Inc.
REV* 1
".".1.#
DATE: 06+06+05
PA,E 26 O- 102
Mana<e;ent Res2ons/b/l/t/es
0he Presi'ent ?orm:&ates the @:a&it* =o&ic*, initiates the @:a&it* s*stem, =ro)i'es the necessar* reso:rces to maintain the @:a&it* s*stem, an' con':cts ann:a& management re)iews o? the @:a&it* s*stem. Marketing;2a&es con':cts market research an' ana&*sis to 'e?ine market 'eman' as to the gra'e, =rice range, an' =otentia& @:antitiesC esta>&ishes the 'esire' @:a&it* characteristics o? ser)ices inc&:'ing :nstate' ex=ectations, esta>&ishes s=eci?ications ?or =ro':cts an' associate' ser)ices, comm:nicates a&& c:stomer re@:irements an' ex=ectations c&ear&* an' acc:rate&* within the com=an*, a')ertises an' =romotes com=an*Ms =ro':cts, monitors the @:a&it* o? com=etitorsM =ro':cts an' ser)ices, carries o:t contract an' or'er re)iews, =rocesses contracts an' or'ers, =ro)i'es c:stomer &iaison an' ser)ice, an' han'&es c:stomer com=&aints. 3ngineering =re=ares =ro':ct ?:nctiona& s=eci?ications ?rom Marketing s=eci?ications or c:stomer-s=eci?ie' re@:irements, 'esigns an' 'e)e&o=s =ro':cts;ser)ices, initiates 'esign an' 'e)e&o=ment re)iews an' ass:res that 'esign an' 'e)e&o=ment o:t=:t meets the 'esign an' 'e)e&o=ment in=:t, )eri?ies an' tests the 'esigns, co&&ects ?ie&' =er?ormance an' re&ia>i&it* 'ata, an' =artici=ates in the 'is=osition o? noncon?orming =ro':cts. Pro':ction 'etermines =ro':ction =ersonne& an' e@:i=ment re@:irements, contro&s an' monitors =rocesses, 'e?ines workmanshi= stan'ar's, maintains =ro':ction e@:i=ment, a'ministers storage areas, =er?orms =ro':ction engineering, =re=ares =ro':ction =&ans, =re=ares @:a&it* =&ans, an' =artici=ates in the 'is=osition o? noncon?orming =ro':cts. P:rchasing se&ects @:a&i?ie' s:==&iers an' s:>contractors, =re=ares an' a==ro)es =:rchasing 'oc:ments, monitors an' assesses s:==&ier =er?ormance, an' =artici=ates in the 'is=osition o? noncon?orming =ro':cts. 2er)ice =rocesses ser)icing or'ers, =er?orms ser)icing, an' co&&ects ?ie&' =er?ormance an' re&ia>i&it* 'ata. Personne& 'e?ines =ersonne& @:a&i?ication re@:irements, im=&ements em=&o*ee incenti)e =rograms, im=&ements training =rograms, an' maintains training recor's.
Worksmart, Inc.
REV* 1
DATE: 06+06+05
PA,E 2/ O- 102
,:a&it* esta>&ishes an' maintains the @:a&it* management s*stem, a:'its im=&ementation o? the @:a&it* s*stem, initiates re@:ests ?or, an' ?o&&ows := on correcti)e actions, maintains an' ca&i>rates meas:ring an' test e@:i=ment, carries o:t s:==&ier @:a&it* s:r)e*s an' a:'its, 'etermines statistica& techni@:es, =er?orms ins=ections an' testing in accor'ance with the @:a&it* =&ans, han'&es an' =artici=ates in the 'is=osition o? noncon?orming =ro':cts, coor'inates 'oc:ment contro& acti)ities, an' maintains ins=ection recor's.
Worksmart, Inc.
REV* 1 DATE: 06+06+05 PA,E 20 O- 102
".".# Mana<e;ent Re21esentat/.e Worksmart, Inc. 'esignates the ,:a&it* Manager as the Management 7e=resentati)e. 2he or he, irres=ecti)e o? other res=onsi>i&ities, has the a:thorit* an' res=onsi>i&it* ?or: aH >H cH 'H ens:ring that the =rocesses o? the @:a&it* s*stem are esta>&ishe', im=&emente' an' maintaine'C re=orting to to= management on the =er?ormance o? the @:a&it* s*stem, inc&:'ing an* nee's ?or im=ro)ementC ens:ring =romotion o? awareness o? c:stomer re@:irements thro:gho:t the organi<ationC acting as &iaison with externa& =arties on matters re&ating to the @:a&it* s*stem. ".".3 Inte1nal Co;;6n/0at/on Worksmart, Inc. management ens:res that comm:nication regar'ing the e??ecti)eness o? the @:a&it* management s*stem is ?aci&itate' thro:gho:t the organi<ation )ia the Interna& 6omm:nication Proce':re.
Worksmart, Inc.
REV* 1 DATE: 06+06+05 PA,E 2' O- 102
".".4 Inte1nal Co;;6n/0at/on P1o0e361e !ene1al Pol/04 Worksmart, Inc. comm:nicates a&& matters regar'ing the e??ecti)eness o? the @:a&it* s*stems to the entire organi<ation. 0his inc&:'es @:a&it* re@:irements, o>Decti)es, an' achie)ements as we&& as =ro':ct an' =rocess =er?ormance. P1o0e361e $.0 6ontin:a& 6omm:nication $.$ Interna& in?ormation =ertaining to the Worksmart, Inc. @:a&it* s*stems is comm:nicate' )ia :ser an' =ro':ct man:a&s, =roce':res, work instr:ctions, 'rawings, s=eci?ications, @:a&it* recor's re=ortsC an' thro:gh on-the-Do> training, ?orma& instr:ction, an' @:a&it* re&ate' meetings. 0he ,:a&it* Manager has the o)era&& res=onsi>i&it* ?or ens:ring that in?ormation an' 'ata a>o:t @:a&it* =er?ormance an' the e??ecti)eness o? the @:a&it* s*stem are re=orte' to management. 0his inc&:'es the 'istri>:tion o? a&& a==&ica>&e 'oc:ments, re=orts, an' recor's to a==ro=riate ?:nctions. Interna& comm:nication ?&ows two wa*s: aH ManagementMs 'irection on @:a&it* is comm:nicate' to the organi<ation thro:gh: the @:a&it* =o&ic* an' o>Decti)esC c:stomer an' reg:&ator* re@:irementsC =ro':ct an' =rocess s=eci?icationsC )eri?ication an' )a&i'ation re@:irementsC an' instr:ctions on how to im=&ement an' :se the @:a&it* s*stem. >H 0he organi<ation re=orts 'ata an' in?ormation re&ati)e to c:stomer satis?action, @:a&it* ex=ectations o? =ro':cts an' ser)ices, @:a&it* =er?ormance o? =ro':cts an' =rocesses, o==ort:nities ?or im=ro)ement, an' the e??ecti)eness o? the @:a&it* s*stem to management on a contin:a& >asis.
$.2
$.#
Worksmart, Inc.
REV* 1
2.0
DATE: 06+06+05
PA,E "0 O- 102
6omm:nication Meetings 2.$ %orma& comm:nication;re)iew meetings ser)e an im=ortant ro&e in ens:ring =ro=er comm:nication >etween management an' the organi<ation. Management con':cts @:arter&* comm:nication meetings ?or the entire organi<ation. In a''ition, management re)iews =ro)i'e the ?ramework ?or the organi<ation to re=ort on the stat:s o? @:a&it*-re&ate' iss:es an' acti)ities, an' ?or the management to ?orm:&ate =o&icies an' 'irecti)es to change an';or im=ro)e the @:a&it* s*stem. 0he ,:a&it* Manager has the o)era&& res=onsi>i&it* ?or coor'inating str:ct:re' comm:nication meetings. %or 'etai&s, re?er to the Management 7e)iews Proce':re.
".(
MANA!EMENT REVIE9
".(.1 !ene1al 0he management o? Worksmart, Inc. con':cts re)iews o? the @:a&it* s*stem each 5cto>er, as 'escri>e' in the Management 7e)iew Proce':re. 0he re)iews e)a&:ate the s*stemMs contin:ing s:ita>i&it*, a'e@:ac*, e??ecti)eness an' the nee' ?or an* =otentia& changes. ".(.# Re./eA In26t In=:ts to management re)iews ma* inc&:'e, >:t not >e &imite' to, c:rrent =er?ormance 'ata an' =otentia& im=ro)ement o==ort:nities re&ate' to: aH >H cH 'H eH ?H gH a:'it res:&tsC c:stomer ?ee'>ackC =rocess =er?ormance an' =ro':ct con?ormanceC stat:s o? correcti)e an' =re)enti)e actionsC ?o&&ow-:= actions ?rom =re)io:s management re)iewsC changes that ma* a??ect the @:a&it* s*stem, an' recommen'ations ?or im=ro)ement
Worksmart, Inc.
REV* 1 DATE: 06+06+05 PA,E "1 O- 102
".(.3 Re./eA O6t26t 5:t=:ts ?rom management re)iew inc&:'e conc&:sions reache' an' action items re&ate' to: aH >H cH im=ro)ement o? the @:a&it* s*stem an' its =rocessesC im=ro)ement o? =ro':ct re&ate' to c:stomer re@:irementsC an' necessar* reso:rces.
7es:&ts o? management re)iews are recor'e' as 'escri>e' in the Management 7e)iew Proce':re an' maintaine' =er the 6ontro& o? ,:a&it* 7ecor's Proce':re.
Worksmart, Inc.
REV* 1 DATE: 06+06+05 PA,E "2 O- 102
".(.4 Mana<e;ent Re./eA P1o0e361e !ene1al Pol/04 Management re)iews o? the @:a&it* s*stem are con':cte' ann:a&&*. 0he =:r=ose o? the re)iews is to 'etermine the contin:ing s:ita>i&it* an' e??ecti)eness o? the s*stem, inc&:'ing the @:a&it* =o&ic* an' o>Decti)es. P1o0e361e $.0 2che':&ing an' .tten'ance $.$ 0he com=an*Ms Presi'ent, with s:==ort ?rom the ,:a&it* Manager, con':cts ann:a& re)iews o? the @:a&it* s*stem each 5cto>er. In res=onse to changing >:siness con'itions or =er?ormance 'ata, the Presi'ent ma*, at his or her 'iscretion, ca&& ?or :nsche':&e' re)iews. .tten'ance is man'ator* ?or a&& 'e=artment managers. In the e)ent a manager cannot atten', he or she m:st sen' a re=resentati)e. .?ter re)iewing the min:tes o? the meeting, the a>sent manager m:st s:>mit written in=:t within two weeks o? recei)ing the meeting min:tes. 5n&* one manager =er meeting ma* >e a>sent.
$.2
2.0
Meeting In=:ts an' 5:t=:ts 2.$ 0he ,:a&it* Manager is res=onsi>&e ?or =re=aring the meeting agen'a. 0he Presi'ent is res=onsi>&e ?or a==ro)ing the agen'a an' 'istri>:ting it to a&& 'e=artment managers no &ess than two weeks =rior to the meeting. 0he in=:ts ?or re)iews inc&:'e the ?o&&owing in?ormation: .60I54 I03M2 %75M /.20 M330I48: 0he ,:a&it* Manager o=ens the meeting >* re=orting on the stat:s o? action items ?rom the &ast meeting. Iss:es that were not com=&ete' remain on the &ist as o=en action items, an' are recor'e' as s:ch in the min:tes o? the meeting.
2.2
Worksmart, Inc.
REV* 1
DATE: 06+06+05
PA,E "" O- 102
P756322 P37%57M.463 .49 P759-60 654%57M.463: 0he ,:a&it* Manager =resents @:a&it* =er?ormance 'ata. 0hese inc&:'e =rocess =er?ormance an' =ro':ct con?ormance;noncon?ormance, s:==&ier @:a&it* =er?ormance, on-time 'e&i)er* =er?ormance, an' =ro':cti)it* 'ata. I40374./ ,-./I01 .-9I02: 0he ,:a&it* Manager =resents the res:&ts o? interna& @:a&it* a:'its. 0his inc&:'es @:a&it* s*stems a:'its, =rocess a:'its an' =ro':ct a:'its, inc&:'ing s:mmaries o? im=ortant ?in'ings. 6577360IV3 .49 P73V340IV3 .60I542: 0he ,:a&it* Manager =resents the o)era&& stat:s o? im=ortant correcti)e an' =re)enti)e actions im=&emente', an' the stat:s an' im=ortance o? o=en iss:es. 6-205M37 %339B.6O .49 65MP/.I402: Marketing;2a&es =resents s:mmaries o? c:stomer com=&aints, inc&:'ing ana&*sis o? tren's ?or =artic:&ar categories. 6-205M37 43392, 3PP360.0I542, .49 2.0I2%.60I54: Marketing =resents c:stomer ?ee'>ack, c:stomer nee's, an' ex=ectations >ase' on c:stomer satis?action 'ata, an' 'isc:sses 'e)e&o=ing tren's in this area. 07.I4I48: 0he Personne& Manager re=orts on the stat:s o? training =rograms an' the e??ecti)eness o? training =ro)i'e'. 6540I4-./ IMP75V3M340: 0he ,:a&it* Manager =resents the stat:s o? c:rrent an' com=&ete' im=ro)ement =roDects, an' =resents 'ata s:==orting the =rogress ma'e towar' achie)ing contin:a& im=ro)ement goa&s. 6J.4832 0J.0 65-/9 .%%360 0J3 ,-./I01 21203M: 0he ,:a&it* Manager =resents in?ormation on the changes in @:a&it* acti)ities, =ro':cts, =rocesses, ca=acit*, or an* other o=erationa& or organi<ationa& changes that wi&& ha)e an im=act on the @:a&it* s*stemC an' =ro=oses s=eci?ic actions to re)ise the s*stem in res=onse to these changes.
Worksmart, Inc.
REV* 1
2.#
DATE: 06+06+05
PA,E ". O- 102
0he o:t=:ts ?rom re)iews inc&:'e 'e?ine' im=ro)ement actions that wi&& ha)e a =ositi)e e??ect on contin:o:s im=ro)ement o? =ro':cts, ser)ices, an' the @:a&it* s*stem. 0hese im=ro)ement actions are ?orm:&ate' into @:a&it* o>Decti)es as nee'e', with s=eci?ic meas:ra>&e targets, com=&etion 'ates, assignments o? res=onsi>i&ities, an' the re@:ire' reso:rces ?or their s:ccess?:& im=&ementation. 5>Decti)es that ha)e >een achie)e' ma* either >e :=gra'e' to a higher =er?ormance &e)e&, or >e c&ose' o:t. 5>Decti)es that were not achie)e' wi&& >e in)estigate' to 'etermine the ca:ses ?or the ?ai&:re.
#.0
7ecor's #.$ 0he res:&ts o? the re)iews are 'oc:mente' in meeting min:tes >* the ,:a&it* Manager, 'istri>:te' to com=an* management ?or a==ro=riate action, an' maintaine' =er the 6ontro& o? ,:a&it* 7ecor's Proce':re.
Worksmart, Inc.
REV* 1 DATE: 06+06+05 PA,E "5 O- 102
(.
RESOURCE MANA!EMENT
(.1
PROVISION O& RESOURCES
Worksmart, Inc. management is committe' to =ro)i'e a'e@:ate reso:rces to: aH >H im=&ement an' im=ro)e the =rocesses o? the @:a&it* s*stem, an' =romote c:stomer satis?action. (.1.1 !ene1al 0he re@:ire' reso:rces ?or im=&ementation an' im=ro)ement o? the @:a&it* s*stem, an' ?or a''ressing c:stomer satis?action, ma* inc&:'e an* o? the ?o&&owing: s:==&iers, in?ormation, in?rastr:ct:re, work en)ironment, an' ?inancia& ?:n's. 0he =rinci=a& means ?or 'etermining an' comm:nicating reso:rce re@:irements are management re)iews o? the @:a&it* s*stem. %or 'etai&s, re?er to the Management 7e)iew Proce':re. (.1.# Res2ons/b/l/t/es fo1 Dete1;/nat/on of Re86/1e3 Reso610es 0he ,:a&it* Manager an' a&& management =ersonne& a??ecte' >* the @:a&it* s*stem are res=onsi>&e ?or 'etermining reso:rce re@:irements ?or the im=&ementation an' im=ro)ement o? the s*stem. (.1.3 P1o./s/on of Reso610es 0o= management has the res=onsi>i&it* an' a:thorit* ?or =ro)ision o? reso:rces. 7eso:rces ?or 'esignate' acti)ities are integrate' with the =rocess o? 'e?ining an' initiating the acti)it*. 0he* ma* take the ?orm o? =ersonne& assignments, a&&ocation o? s=ace or e@:i=ment, training, =roc:rement 'ecisions, >:'gets, etc.
Worksmart, Inc.
REV* 1
DATE: 06+06+05
PA,E "6 O- 102
.&&ocation o? reso:rces ma* >e 'oc:mente' in the @:a&it* man:a&, o=erationa& =roce':res, an' min:tes o? meetings, memoran'a, or an* other ?orm. .==ro)a&s o? reso:rce a&&ocations ma* a&so >e comm:nicate' )er>a&&*.
(.#
$UMAN RESOURCES
(.#.1 !ene1al Worksmart, Inc. se&ects an' assigns @:a&i?ie' =ersonne& to ens:re that those who ha)e res=onsi>i&ities 'e?ine' in the @:a&it* s*stem are com=etent on the >asis o? a==&ica>&e e':cation, training, ski&&s, an' ex=erience.
(.#.# Co;2eten0e, AAa1eness, an3 T1a/n/n< Worksmart, Inc. has esta>&ishe' an' maintains a 0raining Proce':re to: aH >H cH 'H eH i'enti?* com=etenc* nee's ?or =ersonne& who =er?orm tasks a??ecting @:a&it*C =ro)i'e training to a''ress these nee'sC assess the e??ecti)eness o? the training =ro)i'e'C ens:re that =ersonne& are aware o? the re&e)ance an' im=ortance o? their acti)ities an' how the* contri>:te to the achie)ement o? the @:a&it* o>Decti)esC an' maintain recor's o? e':cation, ex=erience, training, an' @:a&i?ications =er the 6ontro& o? ,:a&it* 7ecor's Proce':re.
Worksmart, Inc.
REV* 1 DATE: 06+06+05 PA,E "/ O- 102
(.#.3 T1a/n/n< P1o0e361e !ene1al Pol/04 Worksmart, Inc. regar's em=&o*ees as its greatest asset. 0o this en', the com=an* maintains an esta>&ishe' em=&o*ee @:a&i?ication;training =rogram. .&& =ersonne& are c&assi?ie' on the >asis o? a==ro=riate e':cation, training, ski&&s, or ex=erience. 7ecor's o? a&& training acti)ities are ke=t in each em=&o*eeMs ?i&e. P1o0e361e $.0 0raining 7e@:irements 7e)iew $.$ 0he res=onsi>i&it* ?or i'enti?*ing em=&o*ee-training re@:irements &ies with each 'e=artment manager;s:=er)isor. 0he =:r=ose ?or the re)iew is to i'enti?* com=etenc* nee's ?or a&& =ersonne& =er?orming acti)ities a??ecting @:a&it*. Qo> re@:irements, interna& a:'it re=orts, an' correcti)e action acti)ities 'etermine em=&o*ee-training nee's. In a''ition, an ann:a& re)iew is con':cte' with each em=&o*ee, at which time the em=&o*eeMs training nee's, as we&& as the e??ecti)eness o? the =re)io:s training are 'isc:sse'. 3ach em=&o*ee is ma'e aware o? the re&e)ance an' im=ortance o? their acti)ities an' how the* contri>:te to the achie)ement o? the @:a&it* o>Decti)es.
2.0
%orma& an' In?orma& 0raining 2.$ .&& em=&o*ees recei)e in?orma& Eon-the-Do>G training >* the res=onsi>&e area s:=er)isor. .?ter a "0-'a* tria& =erio', a&& new;trans?erre' em=&o*ees are e)a&:ate' against the =osition re@:irements an' i? =er?ormance is ?o:n' to >e satis?actor*, @:a&i?ication ?or the a==&ica>&e =osition is awar'e'. 4ew em=&o*ees recei)e in'octrination into the @:a&it* s*stem ?rom the ,:a&it* Manager. 9esignate' em=&o*ees ma* recei)e ?orma& o??-site;on-site training;seminars in )ario:s Do>-re&ate' 'isci=&ines;to=ics, as 'etermine' >* the res=onsi>&e s:=er)isor;manager. 0his inc&:'es certi?ication in s=ecia&i<e' ski&&s s:ch as we&'ing an' so&'ering.
2.2 2.#
Worksmart, Inc.
REV* 1
2.4 #.0
DATE: 06+06+05
PA,E "0 O- 102
Worksmart, Inc. s:==orts contin:ing e':cation =rograms >* reim>:rsing t:ition ?or Do> re&ate' co:rses.
,:a&i?ication;0raining 7ecor's #.$ 0he Personne& Manager maintains recor's o? e':cation, ski&&s, ex=erience, training, an' @:a&i?ications ?or each em=&o*ee.
(.3
IN&RASTRUCTURE
0o ens:re that o:r in?rastr:ct:re is s:ita>&e ?or achie)ing con?ormance to =ro':ct re@:irements, Worksmart, Inc. has esta>&ishe' an' maintains a %aci&it* Management Proce':re. .ssessment an' maintenance o? in?rastr:ct:re inc&:'es: aH >H cH works=ace an' associate' ?aci&itiesC e@:i=ment, har'ware an' so?twareC an' s:==orting ser)ices.
Worksmart, Inc.
REV* 1 DATE: 06+06+05 PA,E "' O- 102
(.3.1 &a0/l/t4 Mana<e;ent P1o0e361e !ene1al Pol/04 2:ita>&e ?aci&ities an' work en)ironment are =ro)i'e' as re@:ire' to ass:re =ro':ct @:a&it*. 0his inc&:'es =&anning, =ro)ision, an' maintenance o? em=&o*ee ?aci&ities, works=aces, e@:i=ment, so?tware, an' associate' ser)ices. P1o0e361e $.0 %aci&it* Management P&anning $.$ P&anning ?or new an';or mo'i?ication o? existing ?aci&ities is norma&&* con':cte' with ca=acit* or work ?orce ex=ansions an' =ro':ct or =rocess changes. %aci&ities ma* a&so >e ex=an'e' or mo'i?ie' to im=ro)e =ro':cti)it*, @:a&it*, an' the work en)ironment. 3ach ?:nctiona& manager is res=onsi>&e ?or i'enti?*ing the nee' an' re@:irements ?or new, or mo'i?ication o? existing, ?aci&ities in their areas. .&& re@:ests ?or mo'i?ications or ex=ansions o? ?aci&ities m:st >e re)iewe' an' a==ro)e' >* the 8enera& Manager an' ,:a&it* Manager at a minim:m. 7e@:ests ?or signi?icant mo'i?ications or ex=ansions m:st a&so >e re)iewe' an' a==ro)e' >* the Presi'ent.
$.2
2.0
Maintenance o? 3@:i=ment, %aci&ities, an' 2:==orting 2er)ices 2.$ Maintenance o? e@:i=ment, >:i&'ings, an' ?aci&ities is =er?orme' >* the Maintenance %:nction or externa& contractors. 0his inc&:'es reg:&ar&* sche':&e' maintenance o? =ro':ction e@:i=ment, &ighting s*stems, air con'itioning an' heating s*stems, &an'sca=ing, an' c&eaning. 7e=airs o? >:i&'ings an' other s:ch ?aci&ities are contracte' as nee'e'. P:rchasing is res=onsi>&e ?or coor'inating an' managing maintenance contracts.
Worksmart, Inc.
REV* 1
2.2
DATE: 06+06+05
PA,E .0 O- 102
.&& maintenance is =er?orme' =er the recommen'ations =ro)i'e' >* the e@:i=mentKs man:?act:rers an' is recor'e' on the 3@:i=ment Maintenance;2er)ice 7ecor' ?or each =iece o? e@:i=ment. 0he acc:rac* an' =er?ormance o? the e@:i=ment is contin:o:s&* monitore'. 2=ecia& attention is gi)en to e@:i=ment ?eat:res that contri>:te to ke* =ro':ct @:a&it* characteristics.
#.0
Work 3n)ironment #.$ 0he Personne& Manager an' 'e=artmenta& managers are res=onsi>&e ?or ens:ring s:ita>&e working en)ironment ?or =ersonne&. 0his inc&:'es h:man as we&& as =h*sica& ?actors. 0he 8enera& Manager an' the ,:a&it* Manager are res=onsi>&e ?or i'enti?*ing o=erations with extreme en)ironmenta& con'itions that ha)e a =otentia& ?or im=acting @:a&it* =er?ormance o? =ersonne& an' =ro':ct;=rocess @:a&it*. Where a==&ica>&e, &imits o? ex=os:re Ii.e., extreme&* &ow or high tem=erat:re, excessi)e noise, etc.H or mitigating meas:res Ii.e., &imiting ex=os:re time, increasing the ?re@:enc* o? >reaks, s:==&*ing =rotecti)e gear, a:tomating =rocesses, etc.H sha&& >e 'e?ine' an' im=&emente' ?or a??ecte' o=erations.
#.2
(.4
9ORB ENVIRONMENT
Worksmart, Inc. has im=&emente' an' maintains a %aci&it* Management Proce':re to manage the h:man an' =h*sica& ?actors o? the work en)ironment that are necessar* ?or achie)ing con?orming =ro':ct. 2:ch ?actors inc&:'e, >:t are not &imite' to: aH >H cH 'H eH ?H sa?et* an' ergonomicsC &ightC c&ean&iness heat an' h:mi'it*C s=ace, an' &ang:age
Worksmart, Inc.
REV* 1 DATE: 06+06+05 PA,E .1 O- 102
).
PRODUCT REALI*ATION
).1
PLANNIN! O& PRODUCT REALI*ATION
Worksmart, Inc. has esta>&ishe' an' maintains a 'oc:mente' Pro':ct 7ea&i<ation P&anning Proce':re to ens:re that =rocesses an' s:>-=rocesses are con':cte' :n'er contro&&e' con'itions. P&anning o? the rea&i<ation =rocesses is consistent with the other re@:irements o? the organi<ationMs @:a&it* s*stem. Pro':ct rea&i<ation =&ans 'etermine the ?o&&owing: aH >H cH 'H @:a&it* o>Decti)es ?or the =ro':ct, =roDect or contractC the nee' to esta>&ish =rocesses an' 'oc:mentation, an' =ro)i'e reso:rces, in?rastr:ct:re, an' work en)ironment necessar* to =ro':ce con?orming =ro':ctC )eri?ication an' )a&i'ation acti)ities, an' the criteria ?or the 'etermination o? acce=ta>&e =ro':ctC the recor's that are nee'e' to =ro)i'e e)i'ence that the =rocesses an' res:&ting =ro':ct con?orm to s=eci?ie' re@:irements.
Worksmart, Inc.
REV* 1 DATE: 06+06+05 PA,E .2 O- 102
).1.1 P1o360t Real/@at/on Plann/n< P1o0e361e !ene1al Pol/04 Pro':ct rea&i<ation =&anning encom=asses 'etermination o? =ro':ct;=rocess @:a&it* o>Decti)es, 'e)e&o=ment o? re@:ire' =rocesses, an' =rocess 'oc:mentation an' recor's. P1o0e361e $.0 Pro':ct ,:a&it* 5>Decti)es $.$ Pro':ct @:a&it* o>Decti)es are 'e?ine' in 'rawings an' s=eci?ications, contracts, stan'ar's, sam=&es, workmanshi= stan'ar's, an' a==&ica>&e &ega& an' reg:&ator* re@:irements. 0he ,:a&it* Manager is res=onsi>&e ?or i'enti?*ing =ro':ct @:a&it* o>Decti)es an' re@:irements. 0his ma* >e inc&:'e' in the =rocess o? 'etermining c:stomer an' =ro':ct re@:irements.
$.2
2.0
Pro':ct 7ea&i<ation P&anning 2.$ Pro':ct rea&i<ation =&anning inc&:'es the ?o&&owing: 9e?inition an' e)a&:ation o? =ro':ction;ser)ice =rocesses 9e)e&o=ment o? s:ita>&e an' ca=a>&e =rocesses I'enti?ication o? s=ecia& =rocesses an' consi'eration o? associate' risks an' conse@:ences 9e)e&o=ment an' im=&ementation o? a==ro=riate =rocess contro& meas:res 9e)e&o=ment o? instr:ctions Iwhere a==&ica>&eH an' training ?or =rocess =ersonne& I'enti?ication o? the recor's re@:ire' to 'emonstrate =ro':ct;=rocess @:a&it*
Worksmart, Inc.
REV* 1
2.2
DATE: 06+06+05
PA,E ." O- 102
Pro':ct rea&i<ation =&ans are generate' co&&ecti)e&* >* the Pro':ction;2er)ice, 3ngineering, an' ,:a&it* %:nctions. 0he =&ans are 'e?ine' in associate' =ro':ction;ser)ice 'oc:ments Ii.e., =rocess ?&owcharts, =ro':ction;ser)ice work or'ers, =rocess contro& =&ans, o=erator;insta&&ation instr:ctions, =rocess )a&i'ation re=orts, etc.H.
).#
CUSTOMERCRELATED PROCESSES
).#.1 Dete1;/nat/on of Re86/1e;ents Relate3 to t?e P1o360t Worksmart, Inc. has esta>&ishe' a 9esign an' 9e)e&o=ment 6ontro& Proce':re an' a 6ontract 7e)iew Proce':re ?or i'enti?*ing c:stomer re@:irements. 0hese =rocesses 'etermine: aH >H cH 'H eH =ro':ct re@:irements s=eci?ie' >* the c:stomer, inc&:'ing the re@:irements ?or a)ai&a>i&it*, 'e&i)er*, an' =ost-'e&i)er* s:==ortC =ro':ct re@:irements not s=eci?ie' >* the c:stomer >:t necessar* ?or inten'e' or s=eci?ie' :seC o>&igations re&ate' to =ro':ct, inc&:'ing reg:&ator* an' &ega& re@:irementsC 6:stomer re@:irements are con?irme' >e?ore acce=tance in sit:ations where the c:stomer =ro)i'es no 'oc:mente' statement o? re@:irements. 0he res:&ts o? the re)iews, =ertinent re&ate' corres=on'ence, an' necessar* ?o&&ow-:= actions are 'oc:mente' >* Worksmart, Inc. or'er n:m>er an' c:stomer name.
Worksmart, Inc.
REV* 1 DATE: 06+06+05 PA,E .. O- 102
).#.# Re./eA of Re86/1e;ents Relate3 to t?e P1o360t Worksmart, Inc. re)iews the i'enti?ie' c:stomer re@:irements together with a''itiona& re@:irements that are not s=eci?ie' >:t are necessar* ?or ?itness ?or :se an' go)erne' >* &aws an' reg:&ations, an' re@:irements ?or a)ai&a>i&it*, 'e&i)er*, an' s:==ort. 0his re)iew is con':cte' =rior to commitment to s:==&* a =ro':ct to the c:stomer =er the 6ontract 7e)iew Proce':re. 0he re)iew =rocess ens:res that: aH >H cH 'H =ro':ct re@:irements are 'e?ine'C where the c:stomer =ro)i'es no 'oc:mente' statement o? re@:irement, the c:stomer re@:irements are con?irme' >e?ore acce=tance an' a recor' o? )er>a& or'er is maintaine'C contract or or'er re@:irements 'i??ering ?rom those =re)io:s&* ex=resse' in a ten'er or @:otation are reso&)e'C Worksmart, Inc. has the a>i&it* to meet the c:stomer re@:irements.
Worksmart, Inc.
REV* 1 DATE: 06+06+05 PA,E .5 O- 102
).#.#.1
Cont1a0t Re./eA P1o0e361e
!ene1al Pol/04 6ontract;or'er re)iew is an integra& =art o? the @:a&it* s*stem at Worksmart, Inc.. .&& contracts;or'ers are re)iewe' an' acce=te' on&* i? the re@:irements are c&ear an' :n'erstoo', an' the com=an* has the ca=a>i&it* an' ca=acit* to ass:re ?:&& c:stomer ex=ectations. P1o0e361e $.0 8enera& $.$ 5r'er 3ntr*;2a&es recei)es an' =rocesses a&& c:stomer 7e@:ests ?or ,:otations I7%,sH;or'ers. .&& 7%,s;or'ers are stam=e' with the 'ate recei)e'. Phone or'ers are acce=te' =ro)i'ing the c:stomer ?o&&ows := in writing within 24 ho:rs. 5r'ers ?or cata&og =ro':cts;ser)ices are re)iewe' an' =rocesse' witho:t ?:rther in)o&)ement ?rom s:==orting 'e=artments;?:nctions. 7%,s ?or c:stomi<e' =ro':cts;ser)ices are a&so re)iewe' >* 3ngineering, Pro':ction, an' ,:a&it* >e?ore an o??er is ma'e to the c:stomer.
2.0
7e)iew 2.$ 7e)iew o? 7%,s;or'ers ?or =ro':cts;ser)ices consists o? a )eri?ication that the c:stomerMs re@:irements, inc&:'ing re@:irements not state' >* the c:stomer, are a'e@:ate&* 'e?ine' an' 'oc:mente' an' ha)e >een ?:&&* :n'erstoo'. 2ho:&' the 7%,;or'er re@:ire c&ari?ication, it wi&& not >e acce=te' :nti& the missing in?ormation is o>taine' ?rom the c:stomer. 6onsi'eration is gi)en as to whether o:r ca=a>i&it* an' ca=acit* are a'e@:ate to satis?* the c:stomerMs nee's.
#.0
5r'er .cce=tance #.$ 5nce a&& iss:es are reso&)e', the or'er is marke' E.663P039G, 'ate', an' initia&e' >* a&& re)iewing =arties.
Worksmart, Inc.
REV* 1
4.0
DATE: 06+06+05
PA,E .6 O- 102
.men'ment to 6ontracts;5r'ers 4.$ 6hange 5r'ers are recei)e' an' =rocesse' thro:gh the same channe&s as the origina& or'er. 0he 6hange 5r'er ?orm is com=&ete' an' 'istri>:te' to a&& a??ecte' ?:nctions within the com=an*, an' where a con?&ict ma* exist, the c:stomer is imme'iate&* noti?ie'.
!.0
7ecor's !.$ 7ecor's o? contract;or'er re)iew are store' on ?i&e. %or cata&og =ro':cts;ser)ices, the act:a& or'er is signe' an' a co=* is store' on ?i&e. %or c:stom =ro':cts;ser)ices, a co=* o? the @:otation, signe' >* a:thori<e' re=resentati)es o? a&& =artici=ating ?:nctions, in a''ition to a co=* o? the or'er, is ?i&e'. ).#.3 C6sto;e1 Co;;6n/0at/on Worksmart, Inc. has im=&emente' an' maintains =rocesses ?or comm:nication with the c:stomers. 6:stomer comm:nications inc&:'es: aH >H cH =ro':ct;=rocess in?ormation as 'escri>e' in the 6:stomer 2atis?action Proce':re, 6ontin:a& Im=ro)ement Proce':re, an' 2er)icing Proce':reC a''ressing in@:iries, contracts or or'er han'&ing, inc&:'ing amen'ments as 'escri>e' in the 6ontract 7e)iew Proce':reC c:stomer ?ee'>ack, inc&:'ing c:stomer com=&aints as 'escri>e' in the 6orrecti)e an' Pre)enti)e .ction Proce':reC
Worksmart, Inc.
REV* 1 DATE: 06+06+05 PA,E ./ O- 102
).3
DESI!N AND DEVELOPMENT
).3.1 Des/<n an3 De.elo2;ent Plann/n< Worksmart, Inc. =&ans an' manages the 'esign an' 'e)e&o=ment o? its ser)ice in accor'ance with the 9esign an' 9e)e&o=ment 6ontro& Proce':re. 9esign an' 'e)e&o=ment is )iewe' as a creati)e acti)it* in)o&)ing conce=t:a& e&ements. It is not )iewe' as encom=assing minor mo'i?ications to stan'ar' =ro':cts, or the s=eci?ication o? 'etai&s ?rom stan'ar' 'ata ta>&es or e@:i)a&ent. 0he 'esign an' 'e)e&o=ment =rocess 'etermines: aH >H cH stages o? the 'esign an' 'e)e&o=ment =rocessC re)iew, )eri?ication an' )a&i'ation acti)ities a==ro=riate to each 'esign an' 'e)e&o=ment stageC res=onsi>i&ities an' a:thorities ?or 'esign an' 'e)e&o=ment acti)ities.
5rgani<ationa& inter?aces >etween the 'i??erent gro:=s in)o&)e' in 'esign an' 'e)e&o=ment are manage' as 'escri>e' in the 9esign an' 9e)e&o=ment 6ontro& Proce':re to ens:re e??ecti)e comm:nication an' c&arit* o? res=onsi>i&ities. P&anning o:t=:t is :='ate' at a==ro=riate stages as 'esign an' 'e)e&o=ment =rogresses. ).3.# Des/<n an3 De.elo2;ent In26ts In=:ts re&ating to ser)ice re@:irements are 'e?ine' =er the 9esign an' 9e)e&o=ment 6ontro& Proce':re. 0hese inc&:'e: aH >H cH 'H ?:nctiona& an' =er?ormance re@:irementsC a==&ica>&e reg:&ator* an' &ega& re@:irementsC a==&ica>&e in?ormation 'eri)e' ?rom =re)io:s simi&ar 'esignsC an* other re@:irements essentia& ?or 'esign an' 'e)e&o=ment.
0hese in=:ts are re)iewe' ?or a'e@:ac*. Incom=&ete, am>ig:o:s, or con?&icting re@:irements are reso&)e'.
Worksmart, Inc.
REV* 1 DATE: 06+06+05 PA,E .0 O- 102
).3.3 Des/<n an3 De.elo2;ent O6t26ts 0he o:t=:ts o? the 'esign an' 'e)e&o=ment =rocess are recor'e' an' ex=resse' in terms o? re@:irements, ca&c:&ations, ana&*sis, or other means that can >e )eri?ie' against in=:t re@:irements as 'escri>e' in the 9esign an' 9e)e&o=ment 6ontro& Proce':re. 0his =rocess ens:res that 'esign an' 'e)e&o=ment o:t=:ts: aH >H cH 'H meet the 'esign an' 'e)e&o=ment in=:t re@:irementsC =ro)i'e a'e@:ate in?ormation to =ro':ction an' ser)ice o=erationsC contain or re?erence =ro':ct acce=tance criteriaC 'e?ine the characteristics o? the =ro':ct that are essentia& ?or its sa?e an' =ro=er :se.
.&& 'esign an' 'e)e&o=ment o:t=:t 'oc:ments are re)iewe' an' a==ro)e' >e?ore re&ease =er the 6ontro& o? 9oc:ments Proce':re. ).3.4 Des/<n an3 De.elo2;ent Re./eA 2*stematic re)iews are =&anne', con':cte', an' 'oc:mente' at s:ita>&e stages o? 'esign an' 'e)e&o=ment =er the 9esign an' 9e)e&o=ment 6ontro& Proce':re to: aH >H e)a&:ate the a>i&it* to ?:&?i&& re@:irementsC i'enti?* =ro>&ems an' =ro=ose ?o&&ow-:= actions.
Partici=ants in the 'esign an' 'e)e&o=ment re)iew inc&:'e re=resentati)es o? ?:nctions concerne' with the 'esign an' 'e)e&o=ment stage :n'er re)iew. 7ecor's o? re)iews an' necessar* ?o&&ow-:= actions are maintaine' in accor'ance with the 6ontro& o? ,:a&it* 7ecor's Proce':re. ).3." Des/<n an3 De.elo2;ent Ve1/f/0at/on 9esign an' 9e)e&o=ment )eri?ication are 'e?ine', =&anne', exec:te', an' recor'e' >* com=etent =ersonne& to ens:re that the 'esign an' 'e)e&o=ment o:t=:t meets the in=:ts. 0he res:&ts o? the )eri?ication an' s:>se@:ent ?o&&ow-:= actions are recor'e' =er the 6ontro& o? ,:a&it* 7ecor's Proce':re.
Worksmart, Inc.
REV* 1 DATE: 06+06+05 PA,E .' O- 102
).3.( Des/<n an3 De.elo2;ent Val/3at/on 9esign an' 'e)e&o=ment )a&i'ation is =er?orme' =er the 9esign an' 9e)e&o=ment 6ontro& Proce':re to ens:re that res:&tant =ro':cts are ca=a>&e o? meeting the re@:irements ?or the s=eci?ie' a==&ication or inten'e' :se, where known, =rior to re&ease ?or 'e&i)er* or im=&ementation. Where it is im=ossi>&e to =er?orm ?:&& )a&i'ation =rior to 'e&i)er* or im=&ementation, =artia& )a&i'ation is =er?orme' to the extent a==&ica>&e. 0he res:&ts o? the )a&i'ation an' s:>se@:ent ?o&&ow-:= actions are recor'e' =er the 6ontro& o? ,:a&it* 7ecor's Proce':re. ).3.) Cont1ol of Des/<n an3 De.elo2;ent C?an<es 9esign an' 'e)e&o=ment changes are 'oc:mente' an' contro&&e' in accor'ance with the 9esign an' 9e)e&o=ment 6ontro& Proce':re an' 6ontro& o? 9oc:ments Proce':re. 0his =rocess inc&:'es e)a&:ation o? the im=act o? the changes on constit:ent =arts an' 'e&i)ere' =ro':cts. 0he changes are )eri?ie' an' a==ro)e' >e?ore im=&ementation, as a==ro=riate.
Worksmart, Inc.
REV* 1 DATE: 06+06+05 PA,E 50 O- 102
).3.+ Des/<n an3 De.elo2;ent Cont1ol P1o0e361e !ene1al Pol/04 0he 'esign an' 'e)e&o=ment =rocess is carrie' o:t :n'er contro&&e' con'itions. .&& acti)ities are =&anne' an' 'oc:mente'. 9esigns are re)iewe' at a==ro=riate stages an' where a==&ica>&e, )a&i'ate'. 0he 'esign an' 'e)e&o=ment o:t=:t is )eri?ie' >e?ore it is re&ease' to =ro':ction. P1o0e361e $.0 8enera& $.$ 3ngineering wi&& a'here to this 'oc:mente' =roce':re that ass:res a&& 'esigne';'e)e&o=e' so&:tions Ihar'ware, so?tware, ser)ice, etc.H meet market re@:irements an' =er?ormance stan'ar's.
2.0 9esign an' 9e)e&o=ment In=:t 2.$ Marketing;2a&es wi&& i'enti?* an' 'oc:ment the marketMs nee's ?or new so&:tions in a Market 7e@:irements 2tatement IM72H, which wi&& ser)e as the in=:t ?or 'esign an' 'e)e&o=ment work. 0he M72 sha&& inc&:'e the ?o&&owing: What is re@:ire' I?eat:res;?:nctions, etc.H Wh* it is nee'e' Ic:stomer 'eman'H When it is nee'e' Market 2egment 9etai&e' =ro':ct re@:irements I=er?ormance stan'ar's, inc&:'ing c:stomer re@:irements, re&ia>i&it*, stat:tor* an' reg:&ator* re@:irements, an' =ro':ctsK &i?e nee'sH Pricing 0argets
Worksmart, Inc.
REV* 1
2.2
DATE: 06+06+05
PA,E 51 O- 102
When a ser)ice is to >e 'esigne' or mo'i?ie' to meet s=eci?ic c:stomer re@:irements, 3ngineering recei)es ?rom Marketing;2a&es a 'esign or'er with c:stomer re@:irements an' s=eci?ications. 0he M72 an' 'esign or'er contain the same t*=e o? in?ormation, an' >oth =ro)i'e 3ngineering with 'esign an' 'e)e&o=ment in=:t. 9esign an' 'e)e&o=ment in=:t is 'oc:mente'. 9esign an' 'e)e&o=ment in=:t can >e in an* ?orm, inc&:'ing 'ata sheets, c:stomer 'rawings an' s=eci?ications, =hotogra=hs, sam=&es, re?erences to stan'ar's, etc. .&& 'oc:ments constit:ting 'esign an' 'e)e&o=ment in=:t are recor'e' in the =roDect >ook. Marketing;2a&es, 3ngineering, an' the ,:a&it* %:nctions re)iew an' a==ro)e a&& 'esign M72 an' 'esign or'er 'oc:ments =rior to iss:e an' re&ease. Pro':ction an' P:rchasing a&so take =art in the re)iew as re@:ire'. When itMs more =ractica& to 'o so, 'esign an' 'e)e&o=ment in=:t re)iew ma* >e con':cte' at the contract re)iew =hase.
2.#
2.4
2.! #.0
9esign an' 9e)e&o=ment .cti)ities #.$ 3ngineering wi&& trans&ate the nee's an' ex=ectations ?rom the M72 to technica& s=eci?ications ?or materia&s, =ro':cts, an' =rocesses. 0he 'esign is geare' towar's meeting c:stomer re@:irements, whi&e =ro)i'ing a =ro':ct cost, which wi&& ena>&e Worksmart, Inc. to ha)e a satis?actor* ret:rn on in)estment. 3ngineering is res=onsi>&e ?or =ro)i'ing a 'esign, which is =ro':ci>&e, )eri?ia>&e, an' contro&&a>&e :n'er the s=eci?ie' =ro':ction, insta&&ation, an' o=erationa& con'itions. ProDect management too&s an' metho'o&ogies are :se' to manage the 'e)e&o=ment =rocess in or'er to 'e&i)er time&*, =ro?ita>&e so&:tions. 3ach 'esign an' 'e)e&o=ment acti)it* is =&anne', 'i)i'e' into =hases, an' tasks are assigne' to @:a&i?ie' =ersonne& e@:i==e' with a'e@:ate reso:rces. P&ans are 'oc:mente' an' :='ate' as the 'esign e)o&)es. 5rgani<ationa& an' technica& inter?aces >etween 'i??erent ?:nctions that contri>:te to the 'esign an' 'e)e&o=ment =rocess are 'e?ine' an' the necessar* in?ormation 'oc:mente', transmitte', an' reg:&ar&* re)iewe'.
#.2 #.#
#.4
Worksmart, Inc.
REV* 1
#.!
DATE: 06+06+05
PA,E 52 O- 102
9esigns an' 'esign changes are 'oc:mente', re)ision contro&&e', an' a==ro)e' >* a:thori<e' =ersonne&. 9esign an' 'e)e&o=ment 'oc:mentation a''resses a&& 'esign intent re@:irements I=er?ormance, sa?et*, re&ia>i&it*, reg:&ator*, c:stomer satis?action, etc.H, high&ights changes ?rom the &ast re)ision, an' inc&:'es >:t is not &imite' to: 7e&ease notes ?or so?tware 6ritica& 'imensions ?or =arts 6ritica& re&ationshi=s ?or assem>&ies 6ritica& re&ationshi=s an' =er?ormance criteria ?or =ro':ct an' s*stem so&:tions.
#."
%orma&, 'oc:mente' 'esign an' 'e)e&o=ment re)iews are he&' at a==ro=riate stages o? the 'esign an' 'e)e&o=ment acti)it* an' inc&:'e re=resentati)es ?rom a&& concerne' ?:nctions. 0he ?o&&owing e&ements are consi'ere' ':ring 'esign an' 'e)e&o=ment re)iews: 6:stomer nee's )ers:s technica& s=eci?ications .>i&it* to =er?orm :n'er ex=ecte' con'itions o? :se an' en)ironment 2a?et* an' =otentia& &ia>i&it* ':ring :ninten'e' :se an' mis:se 2a?et* an' en)ironmenta& consi'erations 6om=&iance with a==&ica>&e reg:&ator* re@:irements, nationa&, an' internationa& stan'ar's 6om=arison with com=etitorKs 'esign 6om=arison with simi&ar 'esigns ?or ana&*sis o? =re)io:s @:a&it* =ro>&ems an' =ossi>&e rec:rrence 7e&ia>i&it*, ser)icea>i&it*, an' maintaina>i&it* 0o&erances com=are' to =rocess ca=a>i&ities
Worksmart, Inc.
REV* 1

DATE: 06+06+05
Pro':ct acce=tance;reDection criteria
PA,E 5" O- 102
3ase o? assem>&*, insta&&ation, an' sa?et* ?actors Packaging, han'&ing, storage, she&? &i?e, an' 'is=osa>i&it* 3sthetic s=eci?ications an' acce=tance criteria %ai&:re mo'es an' e??ects ana&*sis .>i&it* to 'iagnose an' correct =ro>&ems I'enti?ication, warnings, &a>e&ing, tracea>i&it*, an' :ser instr:ctions Man:?act:ra>i&it*, inc&:'ing s=ecia& =rocesses 6a=a>i&it* to ins=ect an' test Materia&s an' com=onents s=eci?ications 7e)iew an' :se o? stan'ar' =arts
7ecor's o? 'esign an' 'e)e&o=ment re)iews, inc&:'ing correcti)e action =&ans an' those in atten'ance, are maintaine'. #.7 9esign an' 'e)e&o=ment )eri?ication an' )a&i'ation are =er?orme' an' a==ro)e' as a==ro=riate >e?ore 'esigns are re&ease' to ass:re each =ro':ct con?orms to a&& s=eci?ie' 'esign an' 'e)e&o=ment re@:irements. 0his inc&:'es a&ternati)e ca&c:&ations to )eri?* correctness o? the origina& ca&c:&ations an' ana&*ses, an' =erio'ic e)a&:ation o? sam=&e =ro':ction mo'e&s. 0he amo:nt an' 'egree o? testing is re&ate' to the risk ?actor i'enti?ie' in the 'esign an' 'e)e&o=ment =&an. 0he test wi&& inc&:'e e)a&:ation o? =er?ormance, ':ra>i&it*, sa?et*, re&ia>i&it*, an' maintaina>i&it* :n'er ex=ecte' storage an' o=erationa& con'itions an' where a==&ica>&e, 'e?ect an' ?ai&:re ana&*sis. .&& res:&ts o? tests, e)a&:ation, an' ins=ection are 'oc:mente' thro:gho:t the =ro':ct @:a&i?ication c*c&e. 0he ,:a&it* %:nction )eri?ies that a&& 'esign ?eat:res meet re@:irements an' that a&& a:thori<e' 'esign an' 'e)e&o=ment changes ha)e >een im=&emente'. 7ecor's o? )eri?ication an' )a&i'ation acti)ities are ?i&e'.
Worksmart, Inc.
REV* 1
4.0
DATE: 06+06+05
PA,E 5. O- 102
9esign an' 9e)e&o=ment 6hanges 4.$ 9esign an' 'e)e&o=ment in=:t changes ma* >e re@:este' ':ring 'esign an' 'e)e&o=ment =roDects >* Marketing;2a&es, 2er)ice, Pro':ction, or 3ngineering itse&?. 5nce a==ro)e' >* Marketing;2a&es, 3ngineering incor=orates the new re@:irements into the 'esign an' a'D:sts acti)ities an' sche':&es to accommo'ate the re)ise' 'esign an' 'e)e&o=ment in=:t. 9esign an' 'e)e&o=ment changes to re&ease' =ro':cts are s:>mitte' on an 3ngineering 6hange 7e@:est ?orm I367H. 3ngineering &ogs a&& 367s in the 3ngineering 6hange 7e@:est /og, =er?orms an e)a&:ation, an' either a==ro)es or 'enies the re@:est. MaDor changes are a&so e)a&:ate' >* Marketing, ,:a&it*, an' Pro':ction. .&& 367s ser)e as 'esign an' 'e)e&o=ment in=:ts ?or 'esign an' 'e)e&o=ment change =roDects.
4.2
4.# !.0
9esign an' 9e)e&o=ment 0oo&s an' 0echni@:es !.$ .&& so?tware that is :se' in ca&c:&ations an' other 'esign an' 'e)e&o=ment acti)ities is )a&i'ate' an' a==ro)e'. 2o?tware 'e)e&o=e' in-ho:se is )a&i'ate' an' a==ro)e' =rior to re&ease. 2o?tware 'oc:mentation inc&:'es )a&i'ation s=eci?ications a==ro)e' >* the 6hie? 3ngineer an' )a&i'ation recor's attesting to acce=ta>&e =er?ormance. 2tan'ar';commercia& so?tware is acce=te' witho:t )a&i'ation. 2o?tware that has >een s:ccess?:&&* :se' in 'esign an' 'e)e&o=ment =rior to im=&ementation o? this =roce':re, an' has =ro)en to 'emonstrate s:ccess?:& =er?ormance ?or at &east one *ear, ma* >e :se' witho:t )a&i'ation testing. 9esign an' 'e)e&o=ment re?erence materia&s Ii.e., stan'ar's, cata&ogs, etc.H are a)ai&a>&e an' maintaine' >* the 3ngineering %:nction. 5n&* c:rrent iss:es an' re)isions o? re?erence materia& are :se'. 2tan'ar's an' re?erence materia&s are contro&&e' >* the 6ontro& o? 9oc:ments Proce':re.
!.2
".0
9esign an' 9e)e&o=ment 5:t=:t ".$ 9esign an' 'e)e&o=ment o:t=:t is in the ?orm o? 'oc:ments that 'e?ine the =ro':ct, inc&:'ing characteristics that a??ect sa?et*, ?itness ?or :se, =er?ormance, an' re&ia>i&it*, an' =ro)i'e instr:ctions ?or man:?act:ring Ii.e., 'rawings, s=eci?ications, =roce':res, workmanshi= stan'ar's, ins=ection =roce':res, etc.H.
Worksmart, Inc.
REV* 1
".2 ".# ".4
DATE: 06+06+05
PA,E 55 O- 102
2=eci?ications an' =roce':res ?or =ro':ct =ackaging an' &a>e&ing are a&so =art o? the 'esign an' 'e)e&o=ment o:t=:t. 2:==ort 'oc:mentation Ii.e., ca&c:&ations, risk ana&*sis, test res:&ts, )eri?ication an' )a&i'ation re=orts, etc.H is a&so =art o? the 'esign an' 'e)e&o=ment o:t=:t. .&& 'esign an' 'e)e&o=ment o:t=:t 'oc:mentation is re)iewe' >* @:a&i?ie' =ersonne& an' a==ro)e' >* the 6hie? 3ngineer =rior to re&ease. 9esign an' 'e)e&o=ment o:t=:t 'oc:mentation is contro&&e' )ia the 6ontro& o? 9oc:ments Proce':re.
).4
PURC$ASIN!
).4.1 P610?as/n< P1o0ess Worksmart, Inc. ens:res that the =:rchasing =rocess is contro&&e' s:ch that =:rchase' =ro':cts an' s:>contracte' ser)ices, which a??ect =ro':ct @:a&it*, con?orm to s=eci?ie' re@:irements. 0he t*=e an' extent o? metho's to manage the =:rchasing =rocess 'e=en's on the e??ect on s:>se@:ent rea&i<ation =rocesses an' their o:t=:t. %or 'etai&s, re?er to the P:rchasing Proce':re. Worksmart, Inc. e)a&:ates an' se&ects s:==&iers as 'escri>e' in the P:rchasing Proce':re. 2e&ection is >ase' on s:==&iersM a>i&it* to 'e&i)er =ro':cts that satis?* a&& Worksmart, Inc. re@:irements. 6riteria ?or se&ection an' =erio'ic e)a&:ation are 'e?ine'. 0he res:&ts o? e)a&:ations an' necessar* ?o&&ow-:= actions are recor'e'.
Worksmart, Inc.
REV* 1 DATE: 06+06+05 PA,E 56 O- 102
).4.# P610?as/n< Info1;at/on P:rchasing 'oc:ments contain 'ata c&ear&* 'escri>ing the =ro':ct to >e =:rchase', inc&:'ing, the ?o&&owing, where a==ro=riate: aH >H cH re@:irements ?or a==ro)a& or @:a&i?ication o? =ro':ct, =roce':res, =rocesses, an' e@:i=mentC re@:irements ?or @:a&i?ication o? =ersonne&C an' @:a&it* management s*stem re@:irements.
Worksmart, Inc. ens:res the a'e@:ac* o? s=eci?ie' re@:irements containe' in the =:rchasing 'oc:ments =rior to their re&ease to s:==&iers. ).4.3 Ve1/f/0at/on of P610?ase3 P1o360t Worksmart, Inc. has i'enti?ie' an' im=&emente' )eri?ication acti)ities ?or ens:ring that =:rchase' =ro':ct con?orms to s=eci?ie' re@:irements. Veri?ication acti)ities are 'e?ine' in the Ins=ection an' 0est Proce':re. Where Worksmart, Inc. or its c:stomer re@:ests )eri?ication acti)ities at the s:==&ierKs ?aci&it*, Worksmart, Inc. s=eci?ies the re@:ire' )eri?ication arrangements an' metho' o? =ro':ct re&ease in the =:rchasing 'oc:ments =er the P:rchasing Proce':re.
Worksmart, Inc.
REV* 1 DATE: 06+06+05 PA,E 5/ O- 102
).4.4 P610?as/n< P1o0e361e !ene1al Pol/04 Worksmart, Inc. maintains a s:==&ier @:a&i?ication an' rating =rocess. 5r'ers are on&* =&ace' with s:==&iers that are on the .==ro)e' 2:==&iers /ist. P:rchasing 'oc:ments are c&ear an' inc&:'e ?:&& ser)ice 'escri=tions an' @:a&it* re@:irements. .&& =:rchasing 'oc:ments are re)iewe' ?or acc:rac* an' a'e@:ac*, an' a==ro)e' =rior to re&ease. P1o0e361e $.0 ,:a&i?ication o? 2:==&iers $.$ $.2 P:rchasing an' ,:a&it* share res=onsi>i&it* ?or the @:a&i?ication an' monitoring o? s:==&iers. 2:==&iersK @:a&it* ca=a>i&ities are e)a&:ate' thro:gh the :se o? the 2:==&ier 2e&?-3)a&:ation an' where necessar*, on-site s:r)e*s, >e?ore or'ers ?or s:==&* o? materia&s an' ser)ices are =&ace'. 0he e??ecti)eness o? the s:==&iersK @:a&it* s*stem sha&& >e re)iewe' at inter)a&s consistent with the com=&exit* o? the items s:==&ie' an' the s:==&iersK =er?ormance. Worksmart, Inc.Ms 2:==&ier 2e&?-3)a&:ation is norma&&* the ?irst o??icia& contact >etween Worksmart, Inc.Ms ,:a&it* %:nction an' a =otentia& s:==&ier. .&& @:estions in the e)a&:ation ?orm sho:&' >e answere' as com=&ete&* as =ossi>&e, an' the ?orm sho:&' >e ret:rne' to Worksmart, Inc. P:rchasing within the re@:este' time =erio'. 0he 2:==&ier 2e&?-3)a&:ation is a necessar* =rere@:isite to an* awar' o? >:siness ?rom Worksmart, Inc.. ,:a&it* wi&& re)iew the e)a&:ation ?in'ings an' 'etermine whether a site s:r)e*, 'escri>e' next, is re@:ire'. 2:==&iers who ha)e >een s:==&*ing Worksmart, Inc. ?or at &east one *ear =rior to im=&ementation o? this =roce':re, an' whose =er?ormance has =ro)en to >e acce=ta>&e, are exem=te' ?rom the re@:irement ?or 2:==&ier 2e&?-3)a&:ation, an' ma* >e c&assi?ie' as E.PP75V39G. In this case, on&* the co)er =age o? the 2:==&ier 2e&?-3)a&:ation ?orm is com=&ete', marke' a==ro)e', 'ate', an' signe' >* the ,:a&it* Manager an' P:rchasing Manager.
$.#
Worksmart, Inc.
REV* 1
2.0 2ite 2:r)e*s 2.$ 0he ,:a&it* Manager is res=onsi>&e ?or con':cting the 2ite 2:r)e* on =otentia& s:==&iers. 2ite 2:r)e*s ma* a&so >e con':cte' >* ,:a&it* or >* a team. I? a team is to make a site s:r)e*, the team mem>ers are to >e se&ecte' ?rom ,:a&it* Iteam &ea'erH, P:rchasing, Materia&s, an' 3ngineering. ,:a&it* is res=onsi>&e ?or re=orting a&& res:&ts. 0he 2ite 2:r)e* is an on-site in)estigation o? a s:==&ierMs management str:ct:re an' o)era&& >:siness o=erations. 2ite 2:r)e*s wi&& >e ma'e :sing the 2:==&ier 2e&?-3)a&:ation ?orm. 4ote: 2:==&iers registere' to I25 9000 stan'ar's ma* >e exem=t ?rom 2ite 2:r)e*s. 2.2 0he s:r)e* wi&& >egin with a >rie? intro':ctor* meeting an' 'isc:ssion with a==ro=riate s:==&ier management =ersonne&, an' conc&:'e with a )er>a& >rie?ing on the ?in'ings. 0he re)iew wi&& inc&:'e a 'isc:ssion o? Worksmart, Inc.Ms ,:a&it* =hi&oso=h* an' an assessment o? the s:==&ierMs =h*sica& ?aci&ities, man:?act:ring an' technica& ca=a>i&ities, an' @:a&it* s*stem. . s:==&ier m:st recei)e a==ro)a& to >e consi'ere' as a =otentia& >:siness s:==&ier to Worksmart, Inc.. 2ho:&' concerns >e note' ':ring the 2ite 2:r)e*, con'itiona& a==ro)a& to =:rchase materia& ?rom a s:==&ier ma* >e gi)en =ro)i'e' the s:==&ier agrees to take, within the s=eci?ie' time =erio', an* correcti)e actions re@:este'. 0he ,:a&it* Manager wi&& e)a&:ate s:r)e* ?in'ings an' generate a 2ite 2:r)e* 7e=ort. .&& =ertinent in?ormation wi&& >e taken ?rom the a==&ica>&e s:r)e* ?orms. . s:mmar* an' recommen'ation wi&& >e ma'e an', i? a==&ica>&e, correcti)e action re@:ests &iste'. 5??icia& s:r)e* res:&ts wi&& >e comm:nicate' >* &etter within two weeks. ,:a&it* wi&& sen' a co=* o? the 2ite 2:r)e* 7e=ort to the res=onsi>&e >:*er. 0he res=onsi>&e >:*er is res=onsi>&e ?or sen'ing a co=* o? the 2ite 2:r)e* 7e=ort to the s:==&ier. 0he ,:a&it* Manager is res=onsi>&e ?or entering the s:r)e* ?in'ings, a:'it 'ate, acti)e or inacti)e stat:s, an' other =ertinent in?ormation into the .==ro)e' 2:==&ier /ist I.2/H. 5rigina& 2:r)e* 7e=orts wi&& >e store' on ?i&es.
DATE: 06+06+05
PA,E 50 O- 102
2.#
2.4 2.!
Worksmart, Inc.
REV* 1
#.0
DATE: 06+06+05
PA,E 5' O- 102
7ating an' 6&assi?ication o? 2:==&iers #.$ . 4oncon?ormance 7e=ort I47H sha&& >e generate' ?or a&& noncon?orming materia& recei)e' ?rom s:==&iers. %or 'etai&s, re?er to the 6ontro& o? 4oncon?orming Pro':ct Proce':re. .&& 47s wi&& >e incor=orate' into the ,:a&it* Per?ormance 7ating 2*stem. 2:==&iers wi&& >e iss:e' co=ies o? their res=ecti)e 47s. ,:a&it* an' 'e&i)er* =er?ormance o? a&& s:==&iers is contin:o:s&* monitore' )ia a s:==&ier =er?ormance rating s*stem, an' a month&* s:==&ier =er?ormance re=ort is 'istri>:te' to a&& concerne' ?:nctions. 2:==&iers whose =er?ormance is ina'e@:ate are aske' to im=&ement correcti)e actions an' s:>mit a written res=onse. 2:==&iers that 'emonstrate ina'e@:ate =er?ormance an' show no sign o? im=ro)ement are remo)e' ?rom the .==ro)e' 2:==&ier /ist an' 'iscontin:e' ?rom :se. %or s:==&iers meeting a minim:m 'e&i)er* &ot criteria, Worksmart, Inc.Ms ,:a&it* an' P:rchasing %:nctions =ro)i'e =erio'ic ?ee'>ack on how we&& the* are 'oing an' where the* rank in re&ation to s:==&iers =ro)i'ing simi&ar =arts;ser)ices. 0he rating s*stem is a metho' ?or ga:ging a s:==&ierMs =rogress towar' <ero 'e?ects an' $00R on-time 'e&i)er*. Worksmart, Inc. c&assi?ies s:==&iers into one o? the ?o&&owing categories: .PP75V39 - .n .==ro)e' s:==&ier is a s:==&ier that has an a==ro)e' @:a&it* s*stem an' is acti)e&* 'is=&a*ing acce=ta>&e @:a&it* an' 'e&i)er* =er?ormance. P:rchasing ma* or'er =ro':cts or ser)ices ?rom this s:==&ier. 6549I0I54./ - . 6on'itiona& s:==&ier is a s:==&ier that 'oes not ha)e an a==ro)e' @:a&it* s*stem an';or 'oes not meet acce=ta>&e @:a&it* an' 'e&i)er* re@:irements as 'emonstrate' o)er two consec:ti)e @:arters. In the e)ent that a s:==&ier o>tains a 6on'itiona& c&assi?ication ?or two consec:ti)e @:arters, the Worksmart, Inc. P:rchasing %:nction ma* a'minister an* or a&& o? the ?o&&owing actions: $H 7e@:est an imme'iate meeting with the s:==&ier to 'isc:ss, in 'etai&, the c:rrent c&assi?ication an' strategies ?or im=ro)ement Ireso&:tion a==roachesH. 2H 3)a&:ate short an' &ong-term =:rchase or'er )o&:me re&ati)e to c:rrent >:siness con'itions.
#.2
Worksmart, Inc.
REV* 1 DATE: 06+06+05 PA,E 60 O- 102
#H Initiate an imme'iate E?ree<eG on a&& =:rchase or'er )o&:me in or'er to assess a s:==&ierMs c:rrent ca=a>i&ities in re?erence to ?:t:re =er?ormance ex=ectations. 9I2.PP75V39 - 0he s:==&ier is not @:a&i?ie' ':e to maDor noncon?ormances or other =ro>&ems. P:rchasing A/ll not =:rchase goo's or ser)ices ?rom 'isa==ro)e' s:==&iers.
#.# 4.0
. ?i&e, which inc&:'es a&& @:a&i?ication 'oc:mentation an' =er?ormance recor's, is maintaine' ?or each s:==&ier.
.==ro)e' 2:==&ier /ist 4.$ 0he ,:a&it* Manager maintains an .==ro)e' 2:==&ier /ist, which is a:thori<e' >* the ,:a&it* Manager an' the P:rchasing Manager. 0his inc&:'es a&& s:==&iers whose s:==&ies or ser)ices a??ect the @:a&it* o? the Worksmart, Inc. =ro':cts;ser)ices, an' who ha)e >een s:r)e*e';a:'ite' an' ha)e 'emonstrate', >* =er?ormance, their a>i&it* to meet the s=eci?ie' @:a&it* re@:irements. 5r'ers ma* on&* >e =&ace' with s:==&iers that are on the &ist. 3mergenc* =:rchases ?rom s:==&iers that are not on the &ist are a&&owe' with written =ermission ?rom the P:rchasing Manager an' the ,:a&it* Manager I:se 7e@:est to 9e)iate ?rom the .==ro)e' 2:==&ier /ist ?ormH. .n :='ate' .==ro)e' 2:==&ier /ist is =rinte' an' 'istri>:te' month&* to a&& =ersonne& who are res=onsi>&e ?or =re=aring an' a==ro)ing the com=an*Ks =:rchasing 'oc:ments.
!.0
P:rchasing 9ata !.$ .&& =:rchasing 'oc:ments are =re=are' >* P:rchasing. 0he 'oc:ments c&ear&* 'escri>e or'ere' =ro':cts;ser)ices. 0he* inc&:'e =recise i'enti?ication o? the =ro':cts;ser)ices, re?erence a==&ica>&e stan'ar's an' other re&e)ant technica& 'ata, an' state @:a&it* an' com=&iance re@:irements, @:a&it* s*stem re@:irementsC an' where a==ro=riate, re@:irements ?or @:a&i?ication o? =ersonne&. .&& =:rchasing 'oc:ments are re)iewe' an' a==ro)e' >* the P:rchasing Manager =rior to re&ease.
Worksmart, Inc.
REV* 1
".0 7e@:est ?or 9e)iation ".$ 0o re@:est a 'e)iation, the s:==&ier m:st com=&ete the 7e@:est ?or 9e)iation ?orm I7%9H with the ?o&&owing in?ormation as a minim:m: 'ate o? the re@:estC name, a''ress, =hone an' ?ax n:m>ers o? the re@:esterC the name o? the Worksmart, Inc. >:*er who =&ace' the or'er ?or the =art in @:estionC =art n:m>erC =art re)ision &e)e&C =art 'escri=tionC =:rchase or'er n:m>erC @:antit* o? =arts the 'e)iation wi&& a==&* toC I=re?era>&* in terms o? P.5. &ine item n:m>ersHC e??ecti)e 'ate when a==&ica>&eC the reason ?or the re@:estC a 'escri=tion o? the 'e)iationC the e??ect on =rice an';or 'e&i)er* Ire@:ire' ?or a 'e)iation to >e grante'H. 2:==&iers are re@:ire' to s:>mit the re@:est to the Worksmart, Inc. P:rchasing %:nction an' attach =hotogra=hs or sam=&es o? characteristics that cannot >e @:anti?ie' Iexam=&e: s:r?ace im=er?ections, extent o? 'ents, >en's, hair&ine cracks, =orosit*, etc.H. 0he Worksmart, Inc. >:*er ?orwar's the 7%9 to the ,:a&it* Manager. 0he ,:a&it* Manager &ogs the 7%9 in the 9e)iation /og, re)iews the re@:est ?or com=&eteness, an' con':cts a =re&iminar* in)estigation to 'etermine i? the re@:est or a simi&ar one ha' =re)io:s&* >een grante' or 'enie'. ,:a&it* ma* 'en* the re@:est or =resent it to the engineer with 'esign res=onsi>i&it* ?or the =art. .?ter the in)estigation is com=&ete, the 7%9 is a==ro)e' or 'isa==ro)e'. I? the 'e)iation is 'enie', the 'isa==ro)a& >ox is checke' with an ex=&anation o? wh* the re@:est was 'enie'. I? the 'e)iation is grante', the a==ro)a& >ox is checke' an' an* a==&ica>&e con'itions an';or &imitations are note'. I? a==&ica>&e, the Lcorrecti)e action re@:estL an' L367 is re@:ire'L >oxes are checke'. 0he ,:a&it* Manager is res=onsi>&e ?or o>taining the a==ro=riate signat:res an' entering the 'e)iation re@:est into the 9e)iation /og. 0he res=onsi>&e >:*er wi&& ret:rn a co=* o? the com=&ete' 'e)iation to the s:==&ier. I? the 'e)iation is grante', the s:==&ier m:st maintain a co=* ?or as &ong as it is a==&ica>&e.
DATE: 06+06+05
PA,E 61 O- 102
".2 ".#
".4
".! "."
Worksmart, Inc.
REV* 1
7.0
DATE: 06+06+05
PA,E 62 O- 102
Veri?ication o? P:rchase' Pro':ct 7.$ In the e)ent the ,:a&it* Manager 'etermines that a )eri?ication o? =:rchase' =ro':cts wi&& >e re@:ire' at the s:==&ierMs ?aci&it*, )eri?ication arrangements wi&& >e s=eci?ie' on the P:rchase 5r'er. 5:r c:stomers are gi)en the right to )eri?* =:rchase' =ro':cts at o:r s:==&ierMs =remises. In this case, Worksmart, Inc. is not re&ie)e' o? the res=onsi>i&it* ?or =ro':cts meeting state' @:a&it* re@:irements.
7.2
.0
2ett&ement o? ,:a&it* 9is=:tes .$ 0he ,:a&it* Manager an' P:rchasing ha)e the res=onsi>i&it* an' a:thorit* to sett&e a&& 'is=:tes with s:==&iers regar'ing the @:a&it* o? their materia&s;=ro':cts;ser)ices or matters s:ch as ins=ection an' testing metho's. 5=en comm:nication channe&s with a&& a==ro)e' s:==&iers wi&& >e maintaine' to =ro)i'e ?or the @:ick reso&:tion o? @:a&it* 'is=:tes. In the e)ent the ,:a&it* Manager an' P:rchasing cannot reso&)e a 'is=:te, the* wi&& re@:est the assistance o? the 8enera& Manager. 9is=:tes in)o&)ing the reDection o? materia&s;=ro':cts ?rom a s:==&ier sha&& >e 'oc:mente'.
Worksmart, Inc.
REV* 1 DATE: 06+06+05 PA,E 6" O- 102
)."
PRODUCTION AND SERVICE PROVISION
).".1 Cont1ol of P1o360t/on an3 Se1./0e P1o./s/on Processes that 'irect&* a??ect @:a&it* o? interme'iate an' en' =ro':cts are carrie' o:t :n'er contro&&e' con'itions. 0o this en', Worksmart, Inc. has esta>&ishe' an' maintains a Process 6ontro& Proce':re, a Process Va&i'ation Proce':re an' a 2er)icing Proce':re. 6ontro&&e' con'itions inc&:'e the ?o&&owing: aH >H cH 'H eH ?H the a)ai&a>i&it* o? in?ormation that s=eci?ies the characteristics o? the =ro':ctC where necessar*, the a)ai&a>i&it* o? work instr:ctionsC the :se an' maintenance o? s:ita>&e e@:i=ment ?or =ro':ction an' ser)ice o=erationsC the a)ai&a>i&it* an' :se o? meas:ring an' monitoring 'e)ices =er the 6ontro& o? Monitoring an' Meas:ring 9e)ices Proce':reC the im=&ementation o? monitoring acti)itiesC the im=&ementation o? 'e?ine' =rocesses ?or re&ease, 'e&i)er* an' a==&ica>&e =ost-'e&i)er* acti)ities.
Worksmart, Inc.
REV* 1 DATE: 06+06+05 PA,E 6. O- 102
).".1.1
P1o0ess Cont1ol P1o0e361e
!ene1al Pol/04 .&& =ro':ction;insta&&ation;ser)icing sha&& >e =&anne' an' con':cte' :n'er contro&&e' con'itions. 6ontro&&e' con'itions sha&& inc&:'e work instr:ctions, where a==&ica>&e, :se o? s:ita>&e =ro':ction;insta&&ation;ser)icing e@:i=ment, an' working en)ironment. Personne& =er?orming com=&ex or critica& o=erations are =ro)i'e' with work instr:ctions an', when a==&ica>&e, criteria ?or workmanshi=. .&& e@:i=ment is s:ita>&* maintaine' to ens:re contin:ing =rocess ca=a>i&it*. P1o0e361e $.0 Pro':ction 6ontro& P&an $.$ 2.0 . 6ontro& P&an is =re=are' >* the 8enera& Manager. 0his 'oc:ment &ists a&& the re@:ire' =ro':ction o=erations, inc&:'ing )eri?ication acti)ities.
6ontro& o? ,:a&it* in Pro':ction 2.$ 0he 8enera& Manager has =rimar* res=onsi>i&it* ?or ens:ring contro& o? @:a&it* ':ring =ro':ction >* se&ecting a==ro=riate =rocess contro& metho's. Written work instr:ctions are generate' ?or com=&ex an';or critica& =ro':ction o=erations. When 'etermining the nee' ?or work instr:ctions, the ?o&&owing ?actors are consi'ere': 2.2 ,:a&i?ication o? =ersonne& 6om=&exit* an' critica&it* o? the work to >e =er?orme' Pre)io:s @:a&it* histor*
Where necessar*, criteria ?or workmanshi= Ii.e., written stan'ar's, work instr:ctions, :ser man:a&s, sam=&es, etc.H are :ti&i<e'. 2im=&e an' )eri?ia>&e =rocesses are not ?orma&&* contro&&e'.
Worksmart, Inc.
REV* 1
2.#
DATE: 06+06+05
PA,E 65 O- 102
0he =&ant en)ironment is monitore' ':ring =ro':ction to ens:re those ?actors s:ch as tem=erat:re, h:mi'it*, an' c&ean&iness that can a')erse&* im=act =ro':ct @:a&it*, are within s=eci?ie' &imits. .:xi&iar* materia&s an' :ti&ities s:ch as water, com=resse' air, e&ectric =ower, an' chemica&s :se' ':ring =ro':ction are a&so monitore' to ens:re a :ni?orm e??ect on =ro':ction =rocesses. %or 'etai&s, re?er to the %aci&it* Management Proce':re. .&& re?erence stan'ar's;co'es, @:a&it* =&ans, an';or 'oc:mente' =roce':res are strict&* a'here' to. 2:ita>&e =rocess =arameters an';or =ro':ct characteristics are monitore' an' contro&&e' to ass:re contin:ing =rocess ca=a>i&it*. 2:ita>&e =ro':ction e@:i=ment is :se' an' its re&ia>i&it* is ass:re' thro:gh reg:&ar maintenance >* the Maintenance %:nction accor'ing to assigne' sche':&es. %or 'etai&s, re?er to the %aci&it* Management Proce':re.
2.4 2.! 2."
#.0
7ecor's #.$ 7ecor's o? =rocess contro& are maintaine', as a==ro=riate.
Worksmart, Inc.
REV* 1 DATE: 06+06+05 PA,E 66 O- 102
).".1.#
Se1./0/n< P1o0e361e
!ene1al Pol/04 Worksmart, Inc. ser)ices its =ro':cts in accor'ance with the warranties s=eci?ie' in the contracts;c:rrent cata&ogs. I? contract:a&&* s=eci?ie', ser)icing is exten'e' >e*on' the warrant* =erio's. 0he 2er)ice %:nction carries o:t its acti)ities :n'er contro& o? the @:a&it* s*stem an' com=&ies with a&& a==&ica>&e =roce':res. P1o0e361e $.0 8enera& $.$ $.2 2.0 0he 2er)ice 9e=artment ?:nctions in'e=en'ent&* ?rom or'er intake, thro:gh =ro':ct shi=ment. 2er)icing is the res=onsi>i&it* o? the 2er)ice Manager.
,:a&it* 2*stem 2.$ 2.2 0he entire @:a&it* s*stem o? Worksmart, Inc., as 'oc:mente' in the ,:a&it* Man:a&, a==&ies to the ser)icing o=erations. Where necessar*, the @:a&it* s*stem is ?:rther 'oc:mente' an' maintaine' in work instr:ctions ?or assem>&* an' insta&&ation, commissioning, o=eration, s=ares or =arts &ists, an' ser)icing o? an* =ro':ct.
#.0
2:==ort #.$ %ie&' o=erations are s:==orte' with a'e@:ate &ogistics >ack-:=, technica& a')ice, s=ares or =arts s:==&*, an' re&ia>&e ser)icing. 7es=onsi>i&it* ?or a&& acti)ities is c&ear&* comm:nicate' to a&& s:==&iers, 'istri>:tors, an' :sers.
Worksmart, Inc.
REV* 1
4.0
DATE: 06+06+05
PA,E 6/ O- 102
%ee'>ack on Per?ormance 4.$ . =er?ormance ?ee'>ack s*stem is im=&emente' to monitor the @:a&it* characteristics o? the =ro':cts thro:gho:t their &i?e c*c&e. 0his s*stem is 'esigne' to ana&*<e the 'egree to which the =ro':cts or ser)ices satis?* c:stomer @:a&it*, sa?et*, an' re&ia>i&it* ex=ectations. In?ormation is co&&ecte' ?rom com=&aints, ?ai&:res, c:stomer nee's an' ex=ectations, or an* =ro>&em enco:ntere' in :se an' is to >e ma'e a)ai&a>&e ?or 'esign an' 'e)e&o=ment re)iews an' correcti)e action in the s:==&* an';or :se o? the items.
4.2
).".# Val/3at/on of P1o0esses fo1 P1o360t/on an3 Se1./0e P1o./s/on .n* Worksmart, Inc. =ro':ction an' ser)ice =rocesses where the res:&ting o:t=:t cannot >e )eri?ie' >* s:>se@:ent meas:rement or monitoring, are )a&i'ate' in accor'ance with the Process Va&i'ation Proce':re. 0his inc&:'es an* =rocesses where 'e?iciencies ma* >ecome a==arent on&* a?ter the =ro':ct is in :se or the ser)ice has >een 'e&i)ere'. Process )a&i'ation 'emonstrates the a>i&it* o? the =rocesses to achie)e =&anne' res:&ts. Worksmart, Inc. has 'e?ine' arrangements ?or )a&i'ation that inc&:'e the ?o&&owing, as a==&ica>&e: aH >H cH 'H eH @:a&i?ication o? =rocess =er the Process Va&i'ation Proce':reC @:a&i?ication o? e@:i=ment an' =ersonne& =er the Process Va&i'ation Proce':re an' the 0raining Proce':reC :se o? 'e?ine' metho'o&ogies an' =roce':res =er the 6ontro& o? 9oc:ments Proce':reC re@:irements ?or recor's =er the corres=on'ing =roce':resC re-)a&i'ation =er the Process Va&i'ation Proce':re.
Worksmart, Inc.
REV* 1 DATE: 06+06+05 PA,E 60 O- 102
).".#.1
P1o0ess Val/3at/on P1o0e361e
!ene1al Pol/04 .n* =ro':ction an' ser)ice =rocesses where the res:&ting o:t=:t cannot >e )eri?ie' >* s:>se@:ent meas:rement or monitoring Is=ecia& =rocessesH are carrie' o:t >* @:a&i?ie' =ersonne& an' are s:>Dect to contin:o:s monitoring an' contro& o? =rocess =arameters thro:gh the esta>&ishment o? =rocess )eri?ication an' )a&i'ation metho's. P1o0e361e $.0 Pro':ct;Process Veri?ication an' Va&i'ation P&anning $.$ P&anning o? =ro':ct )eri?ication an' )a&i'ation acti)ities res:&ts in the 'oc:mentation o? an ins=ection an' testing =&an ?or each a==&ica>&e =ro':ct, an' ?or materia&s an' com=onents incor=orate' into the =ro':ct. 0his inc&:'es: 6riteria ?or re)iew acce=tance o? the =rocess I'enti?ication o? ins=ection an' testing =oints 2co=e, ?re@:enc*, an' metho's o? ins=ection an' testing .==ro)a& o? re@:ire' e@:i=ment an' @:a&i?ication =ersonne& 2=eci?ic metho's an' =roce':res 0he re@:ire' recor's to attest to the =ro':ct @:a&it* 7e)a&i'ation
Worksmart, Inc.
REV* 1
$.2
DATE: 06+06+05
PA,E 6' O- 102
0he ,:a&it* Manager, 6hie? 3ngineer, an' Pro':ction Manager ha)e res=onsi>i&it* ?or the 'e)e&o=ment o? =ro':ct )eri?ication =&ans. 0he =&ans are 'e?ine' in )ario:s t*=es o? 'oc:ments Ii.e., 'rawings an' s=eci?ications, =ro':ction work or'ers, =:rchasing 'oc:ments, ins=ection an' testing =roce':res, etc.H. %or critica& =rocesses, a ?orma& 6ontro& P&an is 'oc:mente' ?or each a==&ica>&e =ro':ct. 0hese =&ans 'e?ine the ins=ection an' testing =rocess ?or a =ro':ct, inc&:'ing a&& the re@:ire' ins=ection;test e@:i=ment. In a''ition, the Ins=ection an' 0est Proce':re ex=&ains how o:t=:ts o? =ro':ct )eri?ication an' )a&i'ation =&anning are :se'.
).".3 I3ent/f/0at/on an3 T1a0eab/l/t4 Worksmart, Inc. maintains a 'oc:mente' =roce':re ?or i'enti?*ing the =ro':ct >* s:ita>&e means thro:gho:t a&& stages o? =ro':ction, 'e&i)er*, insta&&ation, an' ser)ice o=erations. 0his =rocess i'enti?ies the stat:s o? the =ro':ct with res=ect to meas:rement an' monitoring re@:irements. Where tracea>i&it* is a re@:irement, :ni@:e i'enti?ication o? the =ro':ct is recor'e' an' contro&&e'. Pro':ct i'enti?ication an' tracea>i&it* are maintaine' an' contro&&e' thro:gh Worksmart, Inc.Ks I'enti?ication an' 0racea>i&it* Proce':re.
Worksmart, Inc.
REV* 1 DATE: 06+06+05 PA,E /0 O- 102
).".3.1
I3ent/f/0at/on an3 T1a0eab/l/t4 P1o0e361e
!ene1al Pol/04 .&& =ro':cts are s:ita>&* i'enti?ie' >* a =art n:m>er;Do> n:m>er corres=on'ing to a==&ica>&e 'rawings, s=eci?ications, an' other technica& 'oc:ments. Where a==ro=riate, the i'enti?ication s*stem sha&& a&&ow ?or tracea>i&it* ?rom ?inishe' =ro':cts >ack to incoming recor's. P1o0e361e $.0 7es=onsi>i&it* $.$ 3ngineering is res=onsi>&e ?or assigning =art n:m>ers;Do> n:m>ers;seria& n:m>ers to a&& materia& an' =arts, which are :se' in the com=an*Ks =ro':cts, an' ?or maintaining a&& a==&ica>&e 'oc:mentation an' recor's. 7ecei)ing an' Pro':ction are res=onsi>&e ?or a==ro=riate marking o? =:rchase' an' man:?act:re' =ro':cts an' ?or a&& associate' recor's. Preser)ing o? the i'enti?ication is the res=onsi>i&it* o? a&& =ersonne& han'&ing the =ro':cts. Ins=ection =ersonne& are res=onsi>&e ?or ens:ring =ro=er &a>e&s;markings are a==&ie' when re@:ire' an' ?or associate' recor's. 2tockroom;Ins=ection =ersonne& ens:re that &a>e&s are =ro=er&* store' an' i'enti?ie' to =re)ent mix-:=s.
$.2
$.# $.4 2.0
Pro':ct I'enti?ication 2.$ .&& =arts;=ro':cts, whether =:rchase' or man:?act:re', are i'enti?ie' with =art n:m>ers;Do> n:m>ers, an' where a==&ica>&e, seria& n:m>ers, which &ink the =arts;=ro':cts to their 'oc:mentation.
Worksmart, Inc.
REV* 1
#.0 0racea>i&it* #.$ When re@:ire' >* the c:stomer, tracea>i&it* is maintaine' ?rom recei=t o? =arts to 'e&i)er* o? the ?ina& =ro':cts. 3ngineering maintains recor's that trace =art n:m>ers to their corres=on'ing 'rawings, s=eci?ications, an' an* other re&e)ant 'oc:mentation. 3ngineering maintains =ro':ct con?ig:ration recor's that trace seria& n:m>ers o? =ro':cts to their =arts &ists.
DATE: 06+06+05
PA,E /1 O- 102
#.2
).".4 C6sto;e1 P1o2e1t4 Worksmart, Inc. exercises care with c:stomer =ro=ert* whi&e it is :n'er Worksmart, Inc.Ks contro& or >eing :se' >* Worksmart, Inc. as 'e?ine' in the 6ontro& o? 6:stomer 2:==&ie' Pro':ct Proce':re. Worksmart, Inc. ens:res i'enti?ication, )eri?ication against s=eci?ie' re@:irements, an' =rotection an' sa?eg:ar'ing o? c:stomer =ro=ert* =ro)i'e' ?or :se or incor=oration into the =ro':ct. .n* c:stomer =ro=ert* that is &ost, 'amage' or otherwise ?o:n' to >e :ns:ita>&e ?or :se is recor'e' an' re=orte' to the c:stomer. 6:stomer =ro=ert* ma* inc&:'e inte&&ect:a& =ro=ert*, s:ch as in?ormation =ro)i'e' in con?i'ence.
Worksmart, Inc.
REV* 1 DATE: 06+06+05 PA,E /2 O- 102
).".4.1
Cont1ol of C6sto;e1CS622l/e3 P1o360t P1o0e361e
!ene1al Pol/04 Worksmart, Inc. 'oes not 'i??erentiate >etween c:stomer-s:==&ie' =ro':cts an' those that are =:rchase' ?or incor=oration into the s:==&ies, an' :n&ess otherwise s=eci?ie' >* the c:stomer, the* wi&& >e han'&e' thro:gh o:r stan'ar' o=erating =roce':res. .n* s:ch =ro':ct that is &ost, 'amage', or :ns:ita>&e ?or :se is recor'e' an' re=orte' to the c:stomer. P1o0e361e $.0 7es=onsi>i&it* $.$ 2.0 Marketing;2a&es is res=onsi>&e ?or a&& coor'ination o? c:stomer-s:==&ie' =ro':ct with the c:stomer.
7ecei)ing, Marking, 2torage, an' Jan'&ing 2.$ 7ecei)ing, ins=ection, marking, storage, han'&ing, an' =reser)ation o? c:stomer-s:==&ie' =ro':ct ?o&&ows the same =roce':res that genera&&* a==&* to =:rchase' =ro':cts, :n&ess otherwise s=eci?ie' >* the c:stomer in the contract. Veri?ication o? c:stomer-s:==&ie' =ro':ct >* Worksmart, Inc. 'oes not a>so&)e the c:stomer o? the res=onsi>i&it* o? =ro)i'ing acce=ta>&e =ro':ct.
2.2 #.0
/oss or 9amage #.$ .n* c:stomer-s:==&ie' =ro':ct that is &ost, 'amage', or otherwise :ns:ita>&e ?or :se sha&& >e recor'e' an' segregate' =er the 6ontro& o? 4oncon?orming Pro':ct Proce':re, an' sha&& >e re=orte' to the c:stomer >* the ,:a&it* Manager;2a&es Manager.
Worksmart, Inc.
REV* 1 DATE: 06+06+05 PA,E /" O- 102
)."." P1ese1.at/on of P1o360t 0o =reser)e con?ormance o? =ro':ct with c:stomer re@:irements ':ring interna& =rocessing an' 'e&i)er* to the inten'e' 'estination, Worksmart, Inc. has 'e)e&o=e' an' maintains a 'oc:mente' Jan'&ing, 2torage, Preser)ation an' 9e&i)er* Proce':re. 9etai&s ?or i'enti?ication o? =ro':ct are 'escri>e' in the I'enti?ication an' 0racea>i&it* Proce':re. 0hese =roce':res ens:re a'e@:ate i'enti?ication, han'&ing, =ackaging, storage an' =rotection an' a&so a==&* to the constit:ent =arts o? the =ro':ct.
Worksmart, Inc.
REV* 1 DATE: 06+06+05 PA,E /. O- 102
).".( $an3l/n<, Sto1a<e, Pa0:a</n<, P1ese1.at/on, an3 Del/.e14 P1o0e361e !ene1al Pol/04 2:ita>&e han'&ing, storage, =ackaging, =reser)ation, an' 'e&i)er* metho's are esta>&ishe' to =re)ent =ro':ct 'amage an' 'eterioration. Pro':ct is store' in 'esignate' storage areas with a==ro=riate contro& o? in>o:n' recei=ts an' o:t>o:n' re&eases. Pro':ct in storage is =erio'ica&&* assesse' to 'etect 'eterioration. Packaging is s:??icient to ens:re =ro':ct @:a&it*. Protection o? the =ro':ctMs @:a&it* is exten'e' to inc&:'e 'e&i)er* to the c:stomer. P1o0e361e $.0 Jan'&ing $.$ 0he 8enera& Manager is res=onsi>&e ?or esta>&ishing an' en?orcing s:ita>&e han'&ing metho's to ass:re =reser)ation o? =ro':ct @:a&it*. .&& containers :ti&i<e' ?or storing =ro':cts are a'e@:ate an' in goo' con'ition. .&& e@:i=ment that is :se' ?or interna& trans=ortation o? =ro':cts is reg:&ar&* maintaine' an' a&& o=erators recei)e the re@:ire' &e)e& o? training to ass:re e??icient an' sa?e o=eration. .n* items that are sensiti)e an' re@:ire s=ecia& han'&ing Ii.e. =rotection ?rom e&ectro-static 'ischargeH are i'enti?ie' an' han'&e' with extreme care.
$.2 2.0
2torage an' Preser)ation 2.$ 0he Pro':ction Manager is res=onsi>&e ?or o=erating an' maintaining the stockroom an' storage areas. 5n&* =ro':cts with the =ro=er i'enti?ication an' ins=ection stat:s are acce=te' into an' re&ease' ?rom storage >* a:thori<e' stockroom =ersonne&. %or 'etai&s, re?er to the Ins=ection an' 0est 2tat:s Proce':re an' I'enti?ication an' 0racea>i&it* Proce':re. /imite' she&? &i?e items are iss:e' on a L?irst in, ?irst o:tL >asis. Pro':cts are =reser)e' with a==ro=riate r:st =re)entati)e chemica&s, where a==&ica>&e, an' are s:ita>&* wra==e';=ackage'. 0he con'ition o? materia& in stock is assesse' e)er* three months to =re)ent =ro':ct 'eterioration.
2.2
Worksmart, Inc.
REV* 1
2.#
DATE: 06+06+05
PA,E /5 O- 102
6om=&ete' =ro':cts awaiting =ackaging an' shi==ing wi&& >e =rotecte' so as to =re)ent 'amage ?rom )i>ration, shock, a>rasion, corrosion, h:mi'it*, tem=erat:re, or an* other con'itions occ:rring ':ring han'&ing an' storage.
#.0
Packaging #.$ Pro':ct >eing =re=are' ?or shi=ment wi&& ha)e in'ication o? ha)ing =asse' a ?ina& ins=ection test. .&& =ro':cts are =ackage' in a manner that wi&& =re)ent 'amage ':ring storage an' 'e&i)er*. -n&ess otherwise s=eci?ie' >* the c:stomer, 3ngineering has res=onsi>i&it* ?or esta>&ishing =ackaging re@:irements. Where s=ecia& re@:irements are contract:a&&* s=eci?ie', stan'ar' =roce':res are mo'i?ie' as re@:ire' to satis?* those re@:irements.
#.2 4.0
9e&i)er* 4.$ 4.2 Worksmart, Inc. :ti&i<es com=an* owne';&ease' an' o=erate' )ehic&es ?or &oca& 'e&i)eries. .&& goo's are trans=orte' :ti&i<ing on&* common carriers ?rom the .==ro)e' 2:==&ier /ist. .ir 7i'e )ans wi&& >e s=eci?ie' where re@:ire'. 2hi==ing acti)ities wi&& com=&* with a&& a==&ica>&e shi==ing an' =ackaging reg:&ations to ass:re sa?e arri)a& at 'estination. 4ote: Where the c:stomer s=eci?ies a s=eci?ic carrier in the contract, the res=onsi>i&it* ?or 'e&i)er* wi&& remain with the c:stomer.
Worksmart, Inc.
REV* 1 DATE: 06+06+05 PA,E /6 O- 102
).(
CONTROL O& MONITORIN! AND MEASURIN! DEVICES
Worksmart, Inc. ens:res that the monitoring an' meas:rement acti)ities are i'enti?ie', an' that the necessar* monitoring an' meas:ring 'e)ices are a)ai&a>&e to ass:re con?ormance o? the =ro':ct to s=eci?ie' re@:irements. Worksmart, Inc.Ms 6ontro& o? Monitoring an' Meas:ring 9e)ices Proce':re is :se' to contro& meas:ring an' monitoring 'e)ices so that meas:rement ca=a>i&it* is consistent with the meas:rement re@:irements. Meas:ring an' monitoring 'e)ices: are ca&i>rate' an' a'D:ste' =erio'ica&&* or =rior to :se against 'e)ices tracea>&e to the internationa& or nationa& stan'ar'sC are sa?eg:ar'e' ?rom a'D:stments that wo:&' in)a&i'ate the ca&i>rationC are =rotecte' ?rom 'amage an' 'eterioration ':ring han'&ing, maintenance an' storageC ha)e the res:&ts o? their ca&i>ration recor'e'C ha)e the )a&i'it* o? =re)io:s res:&ts re-assesse' i? the* are s:>se@:ent&* ?o:n' to >e o:t o? ca&i>ration an' correcti)e action is taken =er the 6ontro& o? 4oncon?orming Pro':ct Proce':re.
2o?tware :se' ?or monitoring o? s=eci?ie' re@:irements is )a&i'ate' accor'ing to 'e?ine' g:i'e&ines =rior to re&ease ?or :se in =ro':ction, insta&&ation, an' ser)icing.
Worksmart, Inc.
REV* 1 DATE: 06+06+05 PA,E // O- 102
).(.1 Cont1ol of Mon/to1/n< an3 Meas61/n< De./0es P1o0e361e !ene1al Pol/04 .&& ins=ection, meas:ring, an' test e@:i=ment, which are :se' in a&& =hases o? =ro':ct;=rocess )eri?ication, are contro&&e' an' ca&i>rate' against nationa&&* tracea>&e stan'ar's at s=eci?ie' inter)a&s. 2o?tware :se' to contro& =rocesses sha&& a&so >e )eri?ie' ?or =ro=er ?:nctioning. .&& e@:i=ment;instr:ments in the ca&i>ration s*stem are i'enti?ie' with stickers that in'icate the ca&i>ration stat:s. Where a==&ica>&e, ca&i>ration certi?icates are maintaine'. P1o0e361e $.0 2co=e o? 6a&i>ration $.$ 0he ,:a&it* Manager has res=onsi>i&it* ?or contro& an' ca&i>ration acti)ities. .&& meas:ring, test e@:i=ment, an' test so?tware :se' ?or contro&&ing =ro':ction;ser)icing =rocesses are ca&i>rate' at =rescri>e' inter)a&s. 0he ca&i>ration s*stem a&so exten's to man:?act:ring Digs, ?ixt:res, too&ing, an' =rocess instr:mentation that can a??ect =ro':ct @:a&it*, or is :se' to meas:re s=eci?ie' characteristics. 3@:i=ment that is :se' ?or re?erence on&* Inot )eri?icationH is not inc&:'e' in the ca&i>ration s*stem an' is &a>e&e' with L95 450 -23 %57 V37I%I6.0I54L stickers warning that it is not ca&i>rate'. .&& em=&o*ee-owne' meas:ring instr:ments :se' ?or )eri?ication o? =ro':cts are registere' with ,:a&it* an' s:>Dect to a&& contro&s o? the ca&i>ration s*stem. 3m=&o*ees sha&& not, :n'er an* circ:mstances, :se their meas:rement instr:ments i? the* are not registere' an' ca&i>rate'.
$.2
2.0
3@:i=ment .cc:rac* an' Precision 2.$ .==ro=riate ins=ection, meas:ring, an' test e@:i=ment is se&ecte' to satis?* the acc:rac* an' =recision o? the re@:ire' characteristics. ,:a&it* is res=onsi>&e ?or se&ecting s:ita>&e e@:i=ment to =er?orm the meas:rements.
Worksmart, Inc.
REV* 1
#.0
DATE: 06+06+05
PA,E /0 O- 102
I'enti?ication an' Maintenance #.$ .&& acti)e e@:i=ment is entere' on a contro&&e' &ist, in'icating the ca&i>ration inter)a&. .&& ins=ection, meas:ring, an' test e@:i=ment :se' ?or )eri?ication =:r=oses are ca&i>rate' to nationa&&* or internationa&&* tracea>&e stan'ar's an' are &a>e&e' with a ca&i>ration sticker. Where =ractica&, the instr:ments are sea&e' with tam=er =roo? sea&s to =re)ent :na:thori<e' re=air or a'D:stment. 6a&i>ration is either =er?orme' >* externa& ca&i>ration &a>oratories or interna&&*. When externa& ser)ices are :ti&i<e', the* are incor=orate' into the .==ro)e' 2:==&ier /ist an' are monitore' )ia the com=an*Ks s:==&ier rating s*stem to =re)ent the :se o? &a>s that ?ai& to meet @:a&it* an' =er?ormance re@:irements. .&& interna& ca&i>ration is =er?orme' in accor'ance with written instr:ctions.
#.2
4.0
3n)ironment 4.$ .&& e@:i=ment is ca&i>rate' in a s:ita>&e en)ironment an' is han'&e' with care to ass:re 'amage is not s:staine' an' the ca&i>ration is not a??ecte'.
!.0
6a&i>ration 7ecor's !.$ 6erti?icates o? ca&i>ration are maintaine' on ?i&e ?or a&& instr:ments that were ca&i>rate' >* ca&i>ration &a>oratories. 3ach instr:ment is tracea>&e to its own 6a&i>ration Jistor* 7ecor' which contains its i'enti?ication n:m>er, storage &ocation, make or t*=e, ?re@:enc* o? ca&i>ration, re?erence stan'ar's :se', act:a& ca&i>ration ?in'ings inc&:'ing 'ate, an' actions to >e taken in case o? :nsatis?actor* res:&ts.
".0
2o?tware ".$ 0est so?tware I'e)e&o=e' or =:rchase'H that is :se' ?or ins=ection an' testing an';or monitoring o? =rocess =er?ormance is )a&i'ate' >e?ore it is :se' ?or )eri?ication o? =ro':cts. 2tan'ar' so?tware =:rchase' ?rom commercia& so:rces is or'ere' with )a&i'ation certi?icates. 2o?tware that is 'e)e&o=e' inho:se is )a&i'ate' an' a==ro)e' in accor'ance with its 'oc:mentation, which contains instr:ctions ?or )a&i'ation o? =ro=er ?:nctioning. 2o?tware is re)a&i'ate' at =rescri>e' inter)a&s or whene)er a change ?rom the origina& re&ease is intro':ce'.
Worksmart, Inc.
REV* 1
7.0
DATE: 06+06+05
PA,E /' O- 102
2:==&ier Meas:rement 6ontro& 7.$ 0he ,:a&it* Manager is res=onsi>&e ?or exten'ing the contro& o? meas:ring an' test e@:i=ment to a&& a==ro)e' s:==&iers.
.0
4oncon?orming 3@:i=ment .$ I? it is con?irme' that the e@:i=ment is o:t o? ca&i>ration, the ,:a&it* Manager in)estigates the )a&i'it* o? meas:rements ?or which the e@:i=ment was =re)io:s&* :se' an' assesses the acce=tance stat:s o? a&& the a??ecte' =ro':ct. I? a==&ica>&e, a&& noncon?orming =ro':ct is i'enti?ie' an' 'is=ositione' as 'escri>e' in the 6ontro& o? 4oncon?orming Pro':ct Proce':re. In the e)ent noncon?orming =ro':ct has >een shi==e', the c:stomer is imme'iate&* noti?ie'. .n* meas:ring or test e@:i=ment that a==ears to gi)e inacc:rate rea'ings is checke' an' ca&i>rate'.
.2
Worksmart, Inc.
REV* 1 DATE: 06+06+05 PA,E 00 O- 102
+.
MEASUREMENT, ANALYSIS, AND IMPROVEMENT
+.1
!ENERAL
Meas:rement an' ana&*sis acti)ities that are re@:ire' to ass:re =ro':ct @:a&it* an' contri>:te to contin:a& im=ro)ement are =&anne', an' 'e?ine' statistica& techni@:es are :se' ?or ana&*<ing meas:rement 'ata. +.1.1 Plann/n< Meas:rement an' ana&*sis acti)ities, to )eri?* an' ass:re =ro':ct @:a&it*, are 'e?ine' in engineering s=eci?ications an' 'rawings, =ro':ction work or'ers, ins=ection an' testing =roce':res, an' =rocess contro& =roce':res.
+.#
MONITORIN! AND MEASUREMENT
+.#.1 C6sto;e1 Sat/sfa0t/on . ke* meas:re o? Worksmart, Inc.Ms @:a&it* s*stem =er?ormance is the in?ormation o>taine' on c:stomer satis?action. 0he metho'o&ogies ?or o>taining an' :sing c:stomer satis?action 'ata are 'oc:mente' in the Monitoring an' Meas:ring 6:stomer 2atis?action Proce':re.
Worksmart, Inc.
REV* 1 DATE: 06+06+05 PA,E 01 O- 102
+.#.1.1
Meas61/n< an3 Mon/to1/n< C6sto;e1 Sat/sfa0t/on
!ene1al Pol/04 Worksmart, Inc. co&&ects an' ana&*<es in?ormation on the nee's an' ex=ectations o? its c:stomers. 0his in?ormation is :ti&i<e' to maintain an';or im=ro)e c:stomer satis?action. 6:stomer satis?action in?ormation is a&so consi'ere' when s=eci?ic re@:irements ?or im=ro)ing o:r =ro':cts an' ser)ices are 'e)e&o=e'. P1o0e361e $.0 8enera& $.$ 0he o)era&& metho'o&og* ?or co&&ecting c:stomer satis?action 'ata an' in?ormation is 'e?ine' in this =roce':re. Jowe)er, the o)era&& a==roach ma* >e =erio'ica&&* a'D:ste' in res=onse to the stat:s an' im=ortance o? c:stomer satis?action with res=ect to =artic:&ar as=ectsC or in res=onse to new =ro':ct or ser)ice &a:nches, an' changing =riorities.
2.0
In?ormation an' 9ata 6o&&ection Points 2.$ 6:stomer satis?action in?ormation is o>taine' ?rom c:stomer ?ee'>ack an' >* ana&*<ing c:stomer res=onses to: 6:stomer satis?action s:r)e*s 6om=&aints 7ecognition an' awar's ?rom c:stomers, associations, an' cons:mer gro:=s Pro':ct ret:rns Warrant* c&aims 7e=eat c:stomers
Worksmart, Inc.
REV* 1
#.0 Market share
DATE: 06+06+05
PA,E 02 O- 102
-nso&icite' 6:stomer %ee'>ack #.$ 6:stomer com=&aints, s=ontaneo:s ?ee'>ack on satis?action, an' other :nso&icite' c:stomer ?ee'>ack are co&&ecte' an' =rocesse' >* the 2a&es;Marketing %:nction. 6:stomer com=&aints an' ?ee'>ack are gro:=e' >* se&ecte' categories to ai' with statistica& ana&*sis o? the 'ata ?or assessing c:stomer satis?action. 0he c:stomer satis?action 'ata is com=i&e' an' ana&*<e' >* the 2a&es;Marketing Manager an' re)iewe' an' a==ro)e' >* the ,:a&it* Manager. 0he ?in'ings are re=orte' to management @:arter&* an' =resente' an' 'isc:sse' at management re)iew meetings.
#.2 #.#
4.0
7et:rns an' Warrant* 6&aims 4.$ 2a&es;Marketing is res=onsi>&e ?or coor'inating =ro':ct ret:rn a:thori<ation re@:ests an' warrant* c&aims. 0he reason ?or each ret:rn re@:est or c&aim is recor'e'. Pro':ct ret:rns are categori<e' an' the 'ata is ana&*<e' >* the 2a&es;Marketing Manager an' re)iewe' an' a==ro)e' >* the ,:a&it* Manager.
!.0
7ecognition an' .war's !.$ Worksmart, Inc. seeks to =artici=ate in c:stomerMs awar' an' recognition =rograms, an' a&so enco:rages c:stomers to =ro)i'e ?ee'>ack on its =er?ormance. 0his t*=e o? recognition an' =er?ormance rating is consi'ere' to >e the most )a&:a>&e ?ee'>ack on c:stomer satis?action or 'issatis?action an' is consi'ere' to >e one o? the most im=ortant in=:ts ?or 'etermining c:stomer satis?action. 6:stomer ratings an';or awar's an' recognition are ana&*<e' an' :se' in the same wa* as other c:stomer ?ee'>ack. 2a&es;Marketing ana&*<es which as=ects o? =ro':cts an';or ser)ices are most res=onsi>&e ?or achie)ement o? the recognition. 0he res:&ts are =resente' at management re)iews.
!.2
".0
7e=eat 6:stomers, 7e?erra&s, an' Market 2hare
Worksmart, Inc.
REV* 1
".$
DATE: 06+06+05
PA,E 0" O- 102
2a&es;Marketing =erio'ica&&* ana&*<es sa&es 'ata to track re=eat c:stomers an' i'enti?* their or'ering =atterns. Where)er =ossi>&e, sa&es in?ormation is a&so ana&*<e' ?or c:stomer re?erra&s. Marketing is res=onsi>&e ?or co&&ecting an' ana&*<ing 'ata regar'ing com=etition, com=etiti)e =ro':cts, an' market share. 0he res:&ts o? the ana&*sis Ii.e., re=eat c:stomers, re?erra&s, an' market shareH are =resente' an' 'isc:sse' at management re)iews.
".2 ".# 7.0
6:stomer 2atis?action 2:r)e*s 7.$ 2a&es;Marketing con':cts ann:a& c:stomer satis?action s:r)e*s. . s:r)e* ?orm is sent to c:stomers ?or this =:r=ose. 57 S2a&es;Marketing con':cts c:stomer satis?action s:r)e*s. . 6:stomer 2atis?action 2:r)e* is sent to c:stomers with each =ro':ct or, at the com=&etion o? the ser)ice.T I? a c:stomer 'oes not res=on' within ?o:r weeks, a ?o&&ow-:= te&e=hone ca&& is ma'e an' a )er>a& s:r)e* is con':cte'. 2a&es;Marketing com=i&es an' ana&*<es c:stomer satis?action s:r)e*s, an' com>ines the res:&ts with other c:stomer satis?action 'ata to 'raw conc&:sions on the @:a&it* o? =ro':cts an' ser)ices. 0he res:&ts are =resente' an' 'isc:sse' at management re)iew meetings.
7.2
Worksmart, Inc.
REV* 1 DATE: 06+06+05 PA,E 0. O- 102
+.#.# Inte1nal A63/t Worksmart, Inc. con':cts =erio'ic interna& a:'its, in accor'ance with the Interna& .:'its Proce':re to ens:re that the @:a&it* s*stem: aH >H con?orms to the re@:irements o? the a==&ica>&e stan'ar's an' reg:&ationsC has >een e??ecti)e&* im=&emente' an' maintaine'.
Worksmart, Inc. =&ans, con':cts, an' re=orts on interna& a:'its in accor'ance with the Interna& .:'its Proce':re. 0he a:'it sco=e, ?re@:enc* an' metho'o&ogies are 'e?ine'. .:'it =&ans take into consi'eration the stat:s an' im=ortance o? the acti)ities an' areas to >e a:'ite' as we&& as the res:&ts o? =re)io:s a:'its. 0he a:'its are con':cte' >* =ersonne& in'e=en'ent o? the acti)ities >eing a:'ite'. 0ime&* correcti)e action is taken on 'e?iciencies ?o:n' ':ring the a:'its. %o&&ow-:= actions inc&:'e the )eri?ication o? the im=&ementation o? the correcti)e actions an' the re=orting o? )eri?ication res:&ts =er the 6orrecti)e an' Pre)enti)e .ction Proce':re.
Worksmart, Inc.
REV* 1 DATE: 06+06+05 PA,E 05 O- 102
+.#.#.1
Inte1nal A63/ts P1o0e361e
!ene1al Pol/04 Interna& @:a&it* a:'its are =&anne' an' im=&emente' >* =ersonne& in'e=en'ent o? a:'ite' acti)ities;areas. 0he =:r=ose o? the a:'its is to 'etermine interna& com=&iance with a&& state' @:a&it* o>Decti)es an' =roce':res, as 'e?ine' in the @:a&it* man:a& an' associate' 'oc:mentation. .&& noncon?ormances note' ':ring the a:'its are >ro:ght to the attention o? the res=onsi>&e managers;s:=er)isors an' ?orma& correcti)e action is re@:este'. P1o0e361e $.0 8enera& $.$ 3)er* acti)it* an' area is s:>Dect to an interna& @:a&it* a:'it at &east once a *ear. Where im=ortance o? ser)ice @:a&it* an' 'eteriorating @:a&it* =er?ormance warrants more ?re@:ent )eri?ication, the Interna& ,:a&it* .:'it 2che':&e is a'D:ste' to ens:re that a:'its are =er?orme' as re@:ire'. . 'oc:mente' Interna& ,:a&it* .:'it P&an is =re=are' >e?ore each a:'it.
2.0
7es=onsi>i&it* 2.$ 0he ,:a&it* Manager is res=onsi>&e ?or =&anning, coor'inating, an' im=&ementing interna& @:a&it* a:'its. Je or she is norma&&* the team &ea'er Ii? a team is :se'H, exce=t when a:'iting @:a&it* acti)ities. In this case, the 8enera& Manager con':cts the a:'it. .&& =ersonne& con':cting interna& @:a&it* a:'its are @:a&i?ie' an' in'e=en'ent o? the areas;acti)ities >eing a:'ite'.
2.2 #.0
Interna& ,:a&it* .:'it P&an #.$ 0he Interna& ,:a&it* .:'it P&an co)ers the ?o&&owing items: aH s=eci?ic areas an' acti)ities to >e a:'ite'C >H the 'ates an' times o? the a:'itsC
Worksmart, Inc.
REV* 1
cH
DATE: 06+06+05
PA,E 06 O- 102
a:'itors res=onsi>&e ?or each a:'ite' acti)it*;areaC
'H t*=e o? a:'it Iro:tine or s=ecia&H. 4.0 .:'it Pre=aration, Im=&ementation, an' 7e=orting 4.$ In =re=aration ?or the a:'it, a:'itors re)iew a&& a==&ica>&e stan'ar's;s=eci?ications, ,:a&it* Man:a& an' re&ate' work instr:ctions, =re)io:s a:'it re=orts, an' an* other =ertinent 'oc:ments;'ata. In exec:ting the a:'it, a:'itors re)iew @:a&it* recor's, o>ser)e =ertinent acti)ities, an' inter)iew a==&ica>&e =ersonne&. 0he a:'itors m:st )eri?* thro:gh o>Decti)e e)i'ence that the re@:irements o? the 'oc:mente' @:a&it* s*stem are im=&emente'. In the e)ent noncon?ormances are 'etecte', the* are imme'iate&* >ro:ght to the attention o? the res=onsi>&e s:=er)isor;manager. In re=orting the res:&ts o? the a:'its, a:'itors wi&& com=&ete the ?o&&owing in?ormation on a se=arate Interna& .:'it 4oncon?ormance 7ecor' ?or each area;acti)it* a:'ite': res=onsi>&e manager;s:=er)isor, ':ration o? the a:'it an' com=&etion 'ate, ?in'ings, noncon?ormances note', re@:ests ?or correcti)e action, an' recommen'ations. .n Interna& ,:a&it* .:'it 7e=ort wi&& >e =re=are' >* the ,:a&it* Manager an' 'istri>:te' to the com=an* =resi'ent an' a&& a??ecte' 'e=artment managers;s:=er)isors.
4.2
4.# 4.4
4.!
!.0
.:'it %o&&ow-:= !.$ In a&& areas where an Interna& .:'it 4oncon?ormance 7ecor' was iss:e', the res=onsi>&e manager;s:=er)isor wi&& conc:r with the ?in'ings, i'enti?* the correcti)e action to >e taken, an' set a com=&etion 'ate. .&& correcti)e actions wi&& >e re-a:'ite' to )eri?* com=&iance, at which time the* wi&& >e c&ose' o:t. Where the correcti)e actions are ?o:n' to >e :nsatis?actor*, the* wi&& >e re-iss:e'.
!.2
".0
7ecor's ".$ 7ecor's o? Interna& ,:a&it* .:'its are maintaine'.
Worksmart, Inc.
REV* 1 DATE: 06+06+05 PA,E 0/ O- 102
+.#.3 Mon/to1/n< an3 Meas61e;ent of P1o0esses Worksmart, Inc. a==&ies s:ita>&e metho's ?or meas:rement an' monitoring o? those rea&i<ation =rocesses that are re@:ire' to meet c:stomer re@:irements. 0hese metho's are a==&ie' in accor'ance with the 2tatistica& 0echni@:es Proce':re an' ass:re the contin:ing a>i&it* o? each =rocess to satis?* the inten'e' =:r=ose. When =&anne' res:&ts are not achie)e', action is taken to correct the imme'iate =ro>&em as s=eci?ie' in the 6orrecti)e an' Pre)enti)e .ction Proce':re.
+.#.4 Mon/to1/n< an3 Meas61e;ent of P1o360t an3Do1 Se1./0e Worksmart, Inc. meas:res an' monitors the characteristics o? the =ro':ct to )eri?* that re@:irements ?or the =ro':ct are met. 0his is carrie' o:t at a==ro=riate stages o? the =ro':ct rea&i<ation =rocess in accor'ance with the Ins=ection an' 0est Proce':re. Pro':cts are not re&ease';ser)ice 'e&i)er* 'oes not =rocee' :nti& a&& =&anne' monitoring an' meas:ring acti)ities ha)e >een satis?actori&* com=&ete'. 3)i'ence o? con?ormance to the acce=tance criteria is 'oc:mente' as 'escri>e' in the Ins=ection an' 0est Proce':re an' Ins=ection an' 0est 2tat:s Proce':re. 7ecor's inc&:'e the a:thorit* res=onsi>&e ?or re&ease o? the =ro':ct.
Worksmart, Inc.
REV* 1 DATE: 06+06+05 PA,E 00 O- 102
+.#.4.1
Ins2e0t/on an3 Test P1o0e361e
!ene1al Pol/04 Incoming, in-=rocess, an' ?ina& ins=ection;testing are con':cte' to )eri?* that =ro':cts con?orm to s=eci?ie' re@:irements. Materia&s, com=onents, s:>assem>&ies, an' ?inishe' =ro':cts are =re)ente' ?rom :se, assem>&*, an' 'is=atch :nti& the re@:ire' ins=ections are com=&ete'. Mo'i?ie' =ro':cts sha&& >e ?:&&* re-ins=ecte' an' re-teste'. 0he re@:ire' recor's o? ins=ections;tests are esta>&ishe' an' maintaine'. P1o0e361e $.0 7ecei)ing Ins=ection an' 0est $.$ .&& =:rchase' materia& which in?&:ences the man:?act:re o?, or is inten'e' ?or :se as =art o?, 'e&i)era>&e =ro':cts is s:>Dect to ins=ection an';or testing >* 7ecei)ing Ins=ection. -=on recei=t o? =ro':cts, recei)ing =ersonne& )eri?* the @:antit* o? 'e&i)ere' :nits, check marking an' i'enti?ication o? =ackages, an' ins=ect a&& =ackages ?or an* signs o? tam=ering or 'amage. I? a&& these checks an' ins=ections are satis?actor*, recei)ing =ersonne& signs the 'e&i)er* recei=t. I? not, an* shortages or 'amages are note' on a&& co=ies o? the 'e&i)er* recei=ts. 0he recei)e' containers are then mo)e' to the 'esignate' ins=ection area, a co=* o? the =:rchase or'er is retrie)e', an' the =acking s&i=s are remo)e' ?rom the containers. -=on o=ening the containers, the goo's are )eri?ie' against the =:rchase or'er an' the =acking s&i=, an' are examine' )is:a&&* ?or an* signs o? 'amage. 0he =:rchase or'er is stam=e' E7363IV39G an' is signe' an' 'ate' >* the recei)ing ins=ector. .&& recei)ing ins=ections are &ogge' in the 7ecei)ing Ins=ection /og.
$.2
Worksmart, Inc.
REV* 1
$.#
DATE: 06+06+05
PA,E 0' O- 102
5n critica& =arts an' com=onents, as 'etermine' >* the ,:a&it* Manager, a =recision ins=ection;test is =er?orme'. 0his t*=e o? ins=ection inc&:'es: 7e)iew o? materia& certi?icates, s:==&ier ins=ection recor's, com=&iance certi?icates, an' an* other re&e)ant 'oc:mentation 'e&i)ere' with the =ro':ct 7an'om sam=&ing >ase' on statistica& techni@:e s=eci?ie' Vis:a& ins=ection to 'etect an* 'amage or other )isi>&e =ro>&ems Per?orming meas:rements an' testing against s=eci?ie' re@:irements as re@:ire' 7ecor'ing the sam=&e si<e, act:a& meas:rements, an' ins=ection test res:&ts on the Ins=ection;0est N .:'it 7e=ort
$.4 $.!
Where it is not =ractica& to =er?orm recei)ing ins=ection :=on recei=t, =ro)isions are ma'e to =er?orm so:rce ins=ection at the s:==&ierMs ?aci&it*. 0he ,:a&it* Manager 'etermines the extent an' sco=e o? recei)ing ins=ection >ase' on the im=ortance o? the item an' the s:==&iersM contro& metho's an' =er?ormance. 0he ,:a&it* Manager ma* re@:est that s:==&iers =ro)i'e o>Decti)e e)i'ence o? con?ormance Ii.e., materia& certi?ications, certi?icates o? con?ormance, test 'ata, ?irst artic&e ins=ection, an' 2P6 'ataH. 5>Decti)e e)i'ence =ro)i'e' >* s:==&iers ma* >e :se' as the >asis ?or re':cing;wai)ing recei)ing an' so:rce ins=ection. -=on acce=tance, =ro':cts are i'enti?ie' with an E.663P0G tag Sgreen stickerT an' mo)e' to stock. In the e)ent that =ro':ct which is 'esignate' ?or recei)ing ins=ection is re&ease' to =ro':ction ':e to :rgenc*, it sha&& >e =ositi)e&* i'enti?ie' an' recor'e' in recei)ing ins=ection recor's.
$."
2.0
In-=rocess Ins=ection an' 0est 2.$ In-=rocess ins=ection;testing is con':cte' to ens:re that the =ro':ct;=rocess con?orms to s=eci?ie' re@:irements. 0he ins=ection;testing is norma&&* carrie' o:t >* =ro':ction =ersonne&. 7an'om a:'its o? the in-=rocess ins=ection;testing =rocess are con':cte' >* @:a&it* contro& =ersonne&.
Worksmart, Inc.
REV* 1
2.2
DATE: 06+06+05
PA,E '0 O- 102
0he ,:a&it* Manager 'etermines the extent an' sco=e o? in-=rocess ins=ection;testing >ase' on the im=ortance o? the item, contro& metho's, an' =re)io:s =er?ormance.
#.0
%ina& Ins=ection an' 0est #.$ %or acce=tance o? com=&ete' =ro':cts, ?ina& ins=ection;testing is :ti&i<e'. 0his inc&:'es a )eri?ication o? satis?actor* recei)ing an' in-=rocess ins=ections;tests, as we&& as com=&etion o? the remaining ins=ections;tests to ass:re that the ?inishe' =ro':cts;=rocesses con?orm to s=eci?ie' re@:irements. Pro':cts are not re&ease', an' =rocesses are not a==ro)e' :nti& a&& ins=ection;test acti)ities ha)e >een satis?actori&* com=&ete' an' the a==ro=riate 'oc:mentation is a)ai&a>&e an' a:thori<e'. .&& ?ina& ins=ections are &ogge' in the %ina& Ins=ection /og. 5n critica& =arts an' com=onents, as 'etermine' >* the ,:a&it* Manager, a %ina& Ins=ection;0est N .:'it 7e=ort is com=&ete'. 0he ,:a&it* Manager 'etermines the extent an' sco=e o? ?ina& ins=ection;testing >ase' on the im=ortance o? the item, contro& metho's, an' =re)io:s =er?ormance.
#.2
4.0
Ins=ection an' 0est 7ecor's 4.$ Ins=ection;test recor's, which show c&ear&* whether the =ro':ct;=rocess has =asse' or ?ai&e' the 'e?ine' acce=tance criteria, are esta>&ishe' an' maintaine'.
!.0
4oncon?orming Materia&;Pro':cts !.$ .&& materia&;=ro':cts that are ?o:n' to >e noncon?orming are i'enti?ie' an' segregate' an';or @:arantine', an' a==ro=riate&* 'is=ositione' =er the 6ontro& o? 4oncon?orming Pro':ct Proce':re.
Worksmart, Inc.
REV* 1 DATE: 06+06+05 PA,E '1 O- 102
+.#.4.#
Ins2e0t/on an3 Test Stat6s P1o0e361e
!ene1al Pol/04 0he ins=ection an' test stat:s o? a&& =ro':cts is c&ear&* )isi>&e thro:gho:t a&& stages o? =ro':ction, insta&&ation, an' ser)icing. 5n&* =ro':ct that has =asse' the re@:ire' ins=ections;tests is re&ease' ?or ?:rther =rocessing. P1o0e361e $.0 7es=onsi>i&it* an' .:thorit* $.$ .&& =ersonne& a:thori<e' to carr* o:t ins=ections an' testing are res=onsi>&e ?or i'enti?*ing the ins=ection stat:s o? =ro':cts an' ?or the re&ease o? =ro':cts to the next o=eration. ,:a&it* has a:thorit* ?or re&ease o? =ro':cts ?or shi=ment a?ter com=&etion o? the re@:ire' ?ina& ins=ections;tests. .&& =ersonne& who come in contact with the =ro':cts are res=onsi>&e ?or =reser)ing the i'enti?ication.
2.0
6on?orming 2tat:s 2.$ Pro':cts that =ass the re@:ire' ins=ections;tests are i'enti?ie' as con?orming with an E.663P0G tag an' >* the a==ro=riate ins=ection signat:re or initia&s on the accom=an*ing =a=erwork Itra)e&ers, Do> car's, =rocess sheets, ins=ection;test re=orts, etc.H. 5n&* =ro':cts that ha)e =asse' the re@:ire' ins=ections;tests are re&ease' ?or ?:rther =rocessing.
#.0
4oncon?orming 2tat:s #.$ .&& materia& that is ?o:n' to >e noncon?orming is i'enti?ie' an' where =ractica&, segregate' an';or @:arantine' =er the 6ontro& o? 4oncon?orming Pro':ct Proce':re.
Worksmart, Inc.
REV* 1 DATE: 06+06+05 PA,E '2 O- 102
+.3
CONTROL O& NONCON&ORMIN! PRODUCT
0o ens:re that =ro':ct that 'oes not con?orm to s=eci?ie' re@:irements is =ro=er&* i'enti?ie' an' manage', to =re)ent :ninten'e' :se or 'e&i)er*, Worksmart, Inc. has esta>&ishe' an' maintains a 'oc:mente' 6ontro& o? 4oncon?orming Pro':ct Proce':re. 4oncon?orming =ro':ct is correcte', where a==&ica>&e, an' s:>Dect to )eri?ication a?ter correction to 'emonstrate con?ormance. Where =ro':ct is acce=te' :n'er concession, it is a:thori<e' ?or :se >* a re&e)ant a:thorit* s:ch as, the c:stomer, the en' :ser, reg:&ator* >o'* or other a==&ica>&e a:thorit*.
Worksmart, Inc.
REV* 1 DATE: 06+06+05 PA,E '" O- 102
+.3.1 Cont1ol of Non0onfo1;/n< P1o360t P1o0e361e !ene1al Pol/04 Materia&;=ro':ct that 'oes not con?orm to s=eci?ie' re@:irements is i'enti?ie', segregate', an' =re)ente' ?rom :se. 0he res=onsi>i&it* ?or re)iew an' 'is=osition o? noncon?orming materia&;=ro':ct is 'e?ine'. 7ecor's o? noncon?ormances are ana&*<e' an' ?orwar'e' to ?:nctions concerne'. P1o0e361e $.0 I'enti?ication an' 2egregation $.$ .&& =ersonne& at Worksmart, Inc. sha&& imme'iate&* noti?* their s:=er)isors when materia&s, com=onents, assem>&ies, or com=&ete' =ro':ct ?ai&s to meet the s=eci?ie' re@:irements ':ring recei)ing, in-=rocess, or ?ina& ins=ection an' testing. .&& noncon?orming materia&;=ro':ct is i'enti?ie' with a 7eDect 0ag an';or a 4oncon?ormance 7e=ort I47H. 0he noncon?orming materia&;=ro':ct is then segregate' ?rom =ro':ction an' where =ractica&, mo)e' to an iso&ate' storage area. .&& 47s are &ogge' in the 4oncon?ormance /og. .&& 7eDect 0ags;47s are e)a&:ate' ?or res=onsi>i&it* an' 'e?ect tren's. 6orrecti)e actions are initiate' as necessar*. 0he ,:a&it* Manager wi&& 'etermine nat:re an' serio:sness o? the noncon?ormance an' 'etermine i? =re)io:s =ro':ction &ots sho:&' >e reins=ecte', c:stomers sho:&' >e noti?ie', an' 'etermine i? a reca&& or stock =:rge is in or'er.
$.2
2.0
9is=osition 2.$ 4oncon?orming materia&;=ro':ct is 'is=ositione' as ?o&&ows:

ACC U .cce=t Inoncon?ormance co:&' not >e )a&i'ate'H or RTO U 7et:rn 0o 5riginator or RTS U 7et:rn to 2:==&ier or
Worksmart, Inc.
REV* 1 DATE: 06+06+05 PA,E '. O- 102
R9B U 7ework or UAI U -se .s Is or S01a2 an' $ U 7es=onsi>i&it* Jo:se or S U 7es=onsi>i&it* 2:==&ier
2.2
When the 'is=osition o? noncon?orming materia&;=ro':ct is e)i'ent Iscra=, 705 or 702H, the 8enera& Manager ma* make the a==ro=riate 'is=osition an' ?orwar' a co=* o? the a==&ica>&e 47;7eDect 0ag to the ,:a&it* Manager. .&& other 47s;7eDect 0ags are 'is=ositione' >* the 4oncon?ormance 7e)iew Boar' I47BH an' where re@:ire', >* the c:stomer. 0he 47B is com=rise' o? the ,:a&it* Manager, the 8enera& Manager, P:rchasing, an' a re=resentati)e ?rom 3ngineering. 2:==&iers are iss:e' co=ies o? a&& 47s that are 'is=ositione' as res=onsi>i&it* 2 an' 702 or -.I. -=on com=&etion o? the necessar* correcti)e meas:res, a&& materia&;=ro':ct is re-ins=ecte'. 0he ,:a&it* Manager wi&& iso&ate the root ca:se o? the =ro>&em an' take a==ro=riate action to =re)ent rec:rrence.
2.# 2.4
#.0
7ecor's #.$ .&& 'is=ositione' 7eDect 0ags an' 47s sha&& >e ?i&e' an' maintaine'.
Worksmart, Inc.
REV* 1 DATE: 06+06+05 PA,E '5 O- 102
+.4
ANALYSIS O& DATA
Worksmart, Inc. has esta>&ishe' an' maintains a 'oc:mente' 2tatistica& 0echni@:es Proce':re to co&&ect an' ana&*<e a==ro=riate 'ata to 'etermine the s:ita>i&it* an' e??ecti)eness o? the @:a&it* s*stem an' to i'enti?* im=ro)ements that can >e ma'e. 0his inc&:'es 'ata generate' >* meas:ring an' monitoring acti)ities an' other re&e)ant so:rces. Worksmart, Inc. ana&*<es this 'ata to =ro)i'e in?ormation on: aH >H cH 'H c:stomer satis?action =er the 6:stomer 2atis?action Proce':reC con?ormance to c:stomer re@:irements =er the 9esign an' 9e)e&o=ment 6ontro& Proce':re an' the 6orrecti)e an' Pre)enti)e .ction Proce':reC =rocess characteristicsC s:==&ier =er?ormance =er the P:rchasing Proce':re.
Worksmart, Inc.
REV* 1 DATE: 06+06+05 PA,E '6 O- 102
+.4.1 Stat/st/0al Te0?n/86es P1o0e361e !ene1al Pol/04 3??ecti)e 'ata ana&*sis is an essentia& =art o? the @:a&it* management s*stem at Worksmart, Inc.. 2tatistica& techni@:es are :ti&i<e', where a==ro=riate, an' the 'ata is ana&*<e' >* 'esignate' =ersonne& an' :ti&i<e' ?or contin:o:s =ro':ct an' =rocess im=ro)ement. P1o0e361e $.0 8enera& $.$ $.2 Where a==ro=riate, statistica& techni@:es are :ti&i<e' to monitor an' im=ro)e =ro':ct @:a&it* an' =rocess ca=a>i&it*. 2tatistica& techni@:es ma* >e :se' in: market ana&*sis, =ro':ct 'esign an' 'e)e&o=ment, re&ia>i&it* s=eci?ication, &onge)it*;':ra>i&it* =rocess contro&;=rocess ca=a>i&it* st:'ies, 'etermination o? @:a&it* &e)e&s, sam=&ing the @:a&it* o? recei)e' =ro':ct, =er?ormance assessment, an' 'e?ect ana&*sis.
2.0
7es=onsi>i&it* an' .==&ication 2.$ 2.2 0he ,:a&it* Manager 'etermines the nee' ?or statistica& techni@:es. When re@:ire', statistica& techni@:es are em=&o*e' :n'er the 'irection o? ,:a&it*. .&& =ersonne& in)o&)e' in the a==&ication o? statistica& techni@:es are traine' in their :se an' are =ro)i'e' with the necessar* too&s.
Worksmart, Inc.
REV* 1 DATE: 06+06+05 PA,E '/ O- 102
+."
IMPROVEMENT
+.".1 Cont/n6al I;21o.e;ent It is the o)era&& res=onsi>i&it* o? to= management at Worksmart, Inc. to contin:a&&* im=ro)e the e??ecti)eness o? the @:a&it* management s*stem in accor'ance the 6ontin:a& Im=ro)ement Proce':re. 0his =rocess 'escri>es ?aci&itation o? the contin:a& im=ro)ement o? the @:a&it* s*stem thro:gh the :se o? the @:a&it* =o&ic*, o>Decti)es, a:'it res:&ts, ana&*sis o? 'ata, correcti)e an' =re)enti)e action an' management re)iew. 3ach manager;s:=er)isor is res=onsi>&e ?or the contin:a& im=ro)ement o? the @:a&it* management s*stem in his or her res=ecti)e areas. 3??ecti)eness o? contin:a& im=ro)ement acti)it* is assesse' ':ring the Management 7e)iew Process as 'escri>e' in the Management 7e)iew Proce':re.
Worksmart, Inc.
REV* 1 DATE: 06+06+05 PA,E '0 O- 102
+.".1.1
Cont/n6al I;21o.e;ent P1o0e361e
!ene1al Pol/04 Worksmart, Inc. has im=&emente' a contin:a& im=ro)ement =hi&oso=h* thro:gho:t the entire organi<ation, which is 'ri)en >* goa&s 'oc:mente' in the @:a&it* o>Decti)es an' @:a&it* =o&ic*. 5==ort:nities ?or im=ro)ement are i'enti?ie' an' trans&ate' in im=ro)ement =roDects. 6a:ses o? noncon?ormance are i'enti?ie', in)estigate', an' where a==ro=riate, correcti)e actions are im=&emente' to ens:re there is no rec:rrence. Pre)enti)e actions are im=&emente' to e&iminate the ca:ses o? =otentia& noncon?ormances. P1o0e361e $.0 8enera& $.$ Worksmart, Inc. has im=&emente' a contin:a& im=ro)ement =hi&oso=h* thro:gho:t the entire organi<ation. 0his =hi&oso=h* is inherent in the Worksmart, Inc. @:a&it* s*stem. 3)er* em=&o*ee in the organi<ation is enco:rage' to s:ggest new i'eas ?or im=ro)ing =ro':cts, =rocesses, s*stems, =ro':cti)it*, an' the working en)ironment. 5==ort:nities ?or im=ro)ement o? o=erations an' =rocesses are i'enti?ie' >* ?:nctiona& managers on a contin:a& >asis ?rom 'ai&* ?ee'>ack on o=erations an' =erio'ic management re)iews. 5==ort:nities ?or im=ro)ement o? =ro':cts an' ser)ices are i'enti?ie' main&* >* 2a&es;Marketing an' 3ngineering.
$.2
2.0
2o:rces ?or Im=ro)ement 5==ort:nities 2.$ In=:ts ?or im=ro)ement o==ort:nities are o>taine' ?rom the ?o&&owing so:rces: 6:stomer satis?action an' an* other c:stomer ?ee'>ack Market research an' ana&*sis In=:ts ?rom em=&o*ees, s:==&iers, an' other intereste' =arties Interna& an' externa& a:'its o? the @:a&it* s*stem
Worksmart, Inc.
REV* 1
2.2
DATE: 06+06+05
7ecor's o? =ro':ct noncon?ormances
PA,E '' O- 102
9ata ?rom =rocess an' =ro':ct characteristics an' their tren's
5==ort:nities ?or im=ro)ement ma* a&so >e i'enti?ie' on a s=ecia& =roDect >asis. 0he ?o&&owing are exam=&es o? s:ch =roDects: 4on )a&:e-a''e' :se o? ?&oor s=ace 3xcessi)e ins=ection; testing 3xcessi)e han'&ing an' storage 3xcessi)e ?ai&:re @:a&it* costs Machine set-:= changeo)er times
#.0
3)a&:ation, Prioriti<ation, an' Im=&ementation #.$ 5==ort:nities ?or im=ro)ement ?rom 'ai&* ?ee'>ack on o=erationa& =er?ormance Ii.e., 'is=osition o? noncon?orming =ro':ct, interna& a:'its, c:stomer com=&aints, etc.H are e)a&:ate' >* the ,:a&it* Manager. 0*=ica&&*, the* are im=&emente' thro:gh the correcti)e an' =re)enti)e action s*stem. 5==ort:nities ?or im=ro)ement ?rom ana&*sis o? &onger-term 'ata an' tren's are e)a&:ate' an' im=&emente' thro:gh the management re)iew =rocess. 0he* are =rioriti<e' with res=ect to their re&e)ance ?or achie)ing @:a&it* o>Decti)es. When o==ort:nities ?or im=ro)ement are no &onger s:==orte' >* the c:rrent =o&ic* an' o>Decti)es, management wi&& esta>&ish new @:a&it* o>Decti)es, an' =ossi>&* change the =o&ic*. 0he =rocess ?or this e)a&:ation an' =rioriti<ing is 'escri>e' in the Management 7e)iew Proce':re. /ongerterm im=ro)ement =roDects are initiate' thro:gh the management re)iew =rocess, as we&& as the correcti)e an' =re)enti)e action s*stem. Pro':ct im=ro)ement o==ort:nities are e)a&:ate' >* 2a&es;Marketing, 3ngineering, an' the to= management. 0he* are im=&emente' thro:gh the Market 7e@:irements statements or 3ngineering 6hange 5r'ers.
#.2
#.#
Worksmart, Inc.
REV* 1 DATE: 06+06+05 PA,E 100 O- 102
+.".# Co11e0t/.e A0t/on Worksmart, Inc. has esta>&ishe' an' maintains a 'oc:mente' 6orrecti)e an' Pre)enti)e .ction I6.P.H Proce':re ?or e&iminating the ca:ses o? noncon?ormit* in or'er to =re)ent rec:rrence. 6orrecti)e actions taken are a==ro=riate to the im=act o? the =ro>&ems enco:ntere'. 0he 6orrecti)e an' Pre)enti)e .ction Proce':re 'e?ines re@:irements ?or: aH >H cH 'H eH ?H i'enti?ication o? noncon?ormities, inc&:'ing c:stomer com=&aintsC 'etermination o? the ca:ses o? noncon?ormitiesC e)a&:ation o? the nee' ?or actions to ens:re that noncon?ormities 'o not rec:rC 'etermination an' im=&ementation o? correcti)e actions nee'e'C recor'ing the res:&ts o? actions takenC re)iewing the correcti)e action taken. +.".3 P1e.ent/.e A0t/on Worksmart, Inc. has esta>&ishe' an' maintains 'oc:mente' @:a&it* =&ans, a 9esign an' 9e)e&o=ment 6ontro& Proce':re, an' a 6.P. Proce':re ?or e&iminating the ca:ses o? =otentia& noncon?ormities to =re)ent occ:rrence. Pre)enti)e actions taken are a==ro=riate to the im=act o? the =otentia& =ro>&ems. ,:a&it* =&ans an' the =roce':res 'e?ine re@:irements ?or: aH >H cH 'H i'enti?ication o? =otentia& noncon?ormities an' their ca:sesC 'etermination an' im=&ementation o? =re)enti)e action nee'e'C recor'ing res:&ts o? action takenC re)iewing o? =re)enti)e action taken.
Worksmart, Inc.
REV* 1 DATE: 06+06+05 PA,E 101 O- 102
+.".3.1
Co11e0t/.e an3 P1e.ent/.e A0t/on P1o0e361e
!ene1al Pol/04 0he @:a&it* s*stem at Worksmart, Inc. is geare' towar' the =re)ention o? 'e?ects. 0o this en', a ?orma& correcti)e an' =re)enti)e action s*stem is :ti&i<e'. 7oot ca:ses o? noncon?orming =ro':ct, ser)ices, an' @:a&it* s*stem noncon?ormances are in)estigate', an' correcti)e an' =re)enti)e actions are im=&emente' to =re)ent their rec:rrence. P1o0e361e $.0 Initiation o? 6orrecti)e;Pre)enti)e .ctions $.$ 6orrecti)e actions ma* >e re@:este' when a con'ition, which is a')erse to @:a&it* or which has the =otentia& ?or =ro':ct;=rocess im=ro)ement is i'enti?ie'. 0his inc&:'es noncon?orming materia& recei)e' ?rom a s:==&ier. Pre)enti)e actions ma* >e re@:este' when =otentia& =ro':ct;=rocess =ro>&ems are i'enti?ie'. .n* em=&o*ee o? the com=an* can initiate a correcti)e;=re)enti)e action re@:est >* com=&eting the to= =ortion o? the 6orrecti)e .ction 7e@:est I6.7H ?orm, >:t on&* the ,:a&it* Manager can iss:e a 2:==&ier 6orrecti)e .ction 7e@:est I26.7H. 0he ,:a&it* Manager recor's a&& 6.7s in the 6orrecti)e .ction 2tat:s /og an' 26.7s in the 2:==&ier 6orrecti)e .ction 2tat:s /og.
$.2 $.#
2.0
6:stomer 6om=&aints 2.$ Marketing;2a&es is res=onsi>&e ?or recei)ing, =rocessing, an' res=on'ing to c:stomer com=&aints. .&& recei)e' c:stomer com=&aints are recor'e' in the 6:stomer 6om=&aints 2tat:s /og. 0he ,:a&it* Manager e)a&:ates e)er* com=&aint an' when re&e)ant, re@:ests im=&ementation o? correcti)e actions ?rom the res=onsi>&e ?:nction. 0he ,:a&it* Manager, in conD:nction with the Presi'ent an' 2a&es, 'etermines the a==ro=riate c:stomer res=onse.
2.2
Worksmart, Inc.
REV* 1
#.0 Pre)enti)e .ctions #.$ When correcti)e actions are im=&emente' or when a =otentia& serio:s noncon?ormance is i'enti?ie', simi&ar =arts, =ro':cts, an' =rocesses are ana&*<e' to 'etermine the re@:ire' ste=s ?or e??ecti)e im=&ementation o? =re)enti)e actions.
DATE: 06+06+05
PA,E 102 O- 102
4.0
.na&*sis an' .==ro)a&s 4.$ . thoro:gh ana&*sis o? a&& re&ate' =rocesses, o=erations, @:a&it* recor's, an' s=eci?ications, which ma* ha)e contri>:te' to the 'e?icienc*, is con':cte' >* the res=onsi>&e ?:nction. 0he in)estigation an' ana&*sis o? the root ca:se an' =re)enti)e meas:res sha&& >e ?:&&* 'oc:mente' >* the gro:= or in'i)i':a& assigne' to the =ro>&em. 0he ana&*sis sha&& inc&:'e re)iew o? a&& a==&ica>&e 'ata an' examination o? =ro':ct scra==e' or reworke' to 'etermine the extent an' ca:se o? the =ro>&em, an' ana&*sis o? tren's in =rocesses or =er?ormance o? work to =re)ent noncon?ormances. .&& =ro>&ems are e)a&:ate' in terms o? =otentia& im=act on =ro':ction costs, @:a&it* costs, =er?ormance, re&ia>i&it*, sa?et*, an' c:stomer satis?action. .&& =ro>&ems are c&assi?ie' either minor or maDor. 7eso&:tions to a&& correcti)e an' =re)enti)e actions are re)iewe' an' a==ro)e' >* the ,:a&it* Manager. Where the res=onse is :nsatis?actor*, the correcti)e action re@:est is reiss:e'. 0he ,:a&it* Manager con':cts =erio'ic re)iews;?o&&ow := to 'etermine i? the correcti)e an' =re)enti)e actions ha)e >een im=&emente' an' are e??ecti)e.
4.2

Quality Manual: Worksmart, Inc

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Quality Manual: Worksmart, Inc

Uploaded by

Copyright:

Available Formats

Worksmart, Inc.

UNCONTROLLED COPY CONTROLLED COPY Serial !!00"!!!!!!!

I##ue$ T%: !!!!!!!!!!!!!!!!!!!!!!!!!!! Da&e: !!!!!!!!!!!

+ 200$ ,-./I01 21203M2 I445V.0I542, I46. .&& rights reser)e'.

Michae& P. Mc8arr*, Presi'ent

9enise Bra:sch, Vice Presi'ent

+ 200$ ,-./I01 21203M2 I445V.0I542, I46. .&& rights reser)e'.

73VI2I54 .49 .PP75V./ 736579

+ 200$ ,-./I01 21203M2 I445V.0I542, I46. .&& rights reser)e'.

BBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBB Michae& P. Mc8arr*, Presi'ent

+ 200$ ,-./I01 21203M2 I445V.0I542, I46. .&& rights reser)e'.

+ 200$ ,-./I01 21203M2 I445V.0I542, I46. .&& rights reser)e'.

+ 200$ ,-./I01 21203M2 I445V.0I542, I46. .&& rights reser)e'.

QUALITY POLICY STATEMENT

BBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBB Michae& P. Mc8arr*, Presi'ent

+ 200$ ,-./I01 21203M2 I445V.0I542, I46. .&& rights reser)e'.

COMPANY CONTACT IN&ORMATION

We> 2ite: www.worksmartinc.net

+ 200$ ,-./I01 21203M2 I445V.0I542, I46. .&& rights reser)e'.

QUALITY MANA!EMENT SYSTEM

+ 200$ ,-./I01 21203M2 I445V.0I542, I46. .&& rights reser)e'.

Table 1. Se86en0e an3 Inte1a0t/on of 9o1:s;a1t, In0. Q6al/t4 Mana<e;ent S4ste;

7. 6:stomer 2er)ice . 2er)icing

+ 200$ ,-./I01 21203M2 I445V.0I542, I46. .&& rights reser)e'.

Cont/n6al I;21o.e;ent of 9o1:s;a1t, In0. Q6al/t4 Mana<e;ent S4ste;

+ 200$ ,-./I01 21203M2 I445V.0I542, I46. .&& rights reser)e'.

+ 200$ ,-./I01 21203M2 I445V.0I542, I46. .&& rights reser)e'.

+ 200$ ,-./I01 21203M2 I445V.0I542, I46. .&& rights reser)e'.

Cont1ol of Do06;ents P1o0e361e

+ 200$ ,-./I01 21203M2 I445V.0I542, I46. .&& rights reser)e'.

+ 200$ ,-./I01 21203M2 I445V.0I542, I46. .&& rights reser)e'.

+ 200$ ,-./I01 21203M2 I445V.0I542, I46. .&& rights reser)e'.

+ 200$ ,-./I01 21203M2 I445V.0I542, I46. .&& rights reser)e'.

Cont1ol of Q6al/t4 Re0o13s P1o0e361e

+ 200$ ,-./I01 21203M2 I445V.0I542, I46. .&& rights reser)e'.

+ 200$ ,-./I01 21203M2 I445V.0I542, I46. .&& rights reser)e'.

+ 200$ ,-./I01 21203M2 I445V.0I542, I46. .&& rights reser)e'.

+ 200$ ,-./I01 21203M2 I445V.0I542, I46. .&& rights reser)e'.

+ 200$ ,-./I01 21203M2 I445V.0I542, I46. .&& rights reser)e'.

+ 200$ ,-./I01 21203M2 I445V.0I542, I46. .&& rights reser)e'.

RESPONSI'ILITY, AUT$ORITY, AND COMMUNICATION

Worksmart, Inc. 5rgani<ation 6hart

9enise Bra:sch Vice Presi'ent

+ 200$ ,-./I01 21203M2 I445V.0I542, I46. .&& rights reser)e'.

+ 200$ ,-./I01 21203M2 I445V.0I542, I46. .&& rights reser)e'.

+ 200$ ,-./I01 21203M2 I445V.0I542, I46. .&& rights reser)e'.

+ 200$ ,-./I01 21203M2 I445V.0I542, I46. .&& rights reser)e'.

+ 200$ ,-./I01 21203M2 I445V.0I542, I46. .&& rights reser)e'.

PA,E "0 O- 102

+ 200$ ,-./I01 21203M2 I445V.0I542, I46. .&& rights reser)e'.

+ 200$ ,-./I01 21203M2 I445V.0I542, I46. .&& rights reser)e'.

+ 200$ ,-./I01 21203M2 I445V.0I542, I46. .&& rights reser)e'.

PA,E "" O- 102

+ 200$ ,-./I01 21203M2 I445V.0I542, I46. .&& rights reser)e'.

PA,E ". O- 102

+ 200$ ,-./I01 21203M2 I445V.0I542, I46. .&& rights reser)e'.

PROVISION O& RESOURCES

+ 200$ ,-./I01 21203M2 I445V.0I542, I46. .&& rights reser)e'.

PA,E "6 O- 102

+ 200$ ,-./I01 21203M2 I445V.0I542, I46. .&& rights reser)e'.

+ 200$ ,-./I01 21203M2 I445V.0I542, I46. .&& rights reser)e'.

PA,E "0 O- 102

+ 200$ ,-./I01 21203M2 I445V.0I542, I46. .&& rights reser)e'.