PRESENTATION BY BERNARD MONTWEDI

WHAT IS SMART CARD

A Smart Card (Chip Card) or Integrated Chip Card (ICC), is a plastic card with a small computer chip embedded in it. Two main types of Smart Cards Memory Microprocessor cards.

BENEFITS TO CARDHOLDERS
Convenience Provide the beneficiary with a convenient means to collect payments. Faster transactions Off-line processing ability. Security Biometrics security improves customers ease of mind transacting through various channels.

IDENTIFICATION INADEQUACY
Opportunity for Fraud Unreliable Information Wasted time in problem resolution

A fatal flaw in service delivery

FINANCIAL AND INFORMATION MANAGEMENT

Lack of reliable statistical information Inability to do financial reconciliation's on time Inappropriate use of skills

SERVICE WITH A DIFFERENCE

Holistic approach to service delivery Standards developed, implemented and evaluated continuously Involvement of host communities through employment

SOLUTIONS
Biometrics Multiple identity confirmatory factors On-time financial reconciliation State of the art statistical management system Joint management of the Service Level Agreement

CONTINUOUS QUEST FOR SERVICE EXCELLENCE

Adoption of South African Excellence Foundation Model Application for ISO certification Continuous measurement of customer satisfaction levels