When: Date: Thursday March 15, 2012 Time: 11:30 am to 12:30 pm Where: Valencia Hall 2555 Valencia Road

Aptos, CA 95003

Multi-Family Housing Speaker, Presenter and Trainer, Caprice Stokes, MBA presents:

FREE SEMINAR and LUNCH Space is Limited. Must Reserve Seat. RSVP by March 14th for this informative seminar and lunch! Via Email: cs@pmmarketingconsultants.com

Lunch Will Be Served!

Via Fax: 831-515-5191 *Please include email address A confirmation email will be sent to you.

Add Some S.O.U.L to Your Resident Conflict-Resolution Strategy!

Sponsored by PM Marketing Consultants
Caprice Stokes has worked within the field of property management for more than 14 years. She was chosen by her property management firm to manage the companys initial expansion into the California market and run its California portfolio operations. Caprice is also Owner and Principle Consultant at PM Marketing Consultants located in Santa Cruz. One of her current
PM Marketing Consultants 331 Soquel Avenue Suite 206 Santa Cruz, CA 95062 Phone: 408-802-8106 Fax: 831-515-5191 Email: cs@pmmarketingconsultants.com www.pmmarketingconsultants.com
During this Seminar you will: Discover the winning combination for dealing with difficult residents, vendors and co-workers. Learn the art of name-calling and its power! Learn how to tell the customer that they are not right. Learn when not to say Im Sorry and Much More! Caprice Stokes is a member of:

projects include the development of a local Rental Housing Association for Santa Cruz and Monterey Counties. Caprice holds a BS in Organizational Management from Crichton College in Memphis, TN and an MBA from Concordia University in Irvine, CA.