Ciera Cook

9123 Sibbald Rd Jacksonville, Florida 32208 Phone: (904) 993 12!", #$ail %iera&cook04'(ahoo)co$ EDUCATON University of North Florida (Expected) Jacksonville, Florida Bachelor of Science in Health %oncen-ra-ion: %o$$*ni-( .eal-h %o*rse /escri,-ion Fo*nda-ions o0 .eal-h #d*ca-ion Plannin1 and #val*a-ion .eal-h Pro1ra$s #,ide$iolo1( RE ATED E!"ER#ENCE J*ne 2012 +,ril 2014

234, Jacksonville, Florida Customer Contact Center Representative / 401k

J*ne 2013 5 Presen-

6he ,ri$ar( con-ac- ,oin- be-7een 0inancial ,ro0essionals, clien-s, and -he back o00ice o,era-ions 8ses a $(riad o0 s(s-e$s and -ools -o ,ro$,-l( res,ond -o in9*iries received via inbo*nd ,hone lines Provides in0or$a-ion -o callers abo*- vario*s 0ea-*res o0 s,eci0ic ,lans : ,olicies #;,lains co$,le; ,rod*c- 0ea-*res and ann*i-(:re-ire$en- ,lan conce,-s -o ,lan ,ar-ici,an-s, a1en-s, and s,onsors)

%o$cas- %able, Jacksonville, Florida Computer Technician/Team Leader

J*ne 200< 5 J*ne 2013

.el, c*s-o$ers 7i-h basic ins-alla-ion o0 %o$cas- hi1h s,eed in-ernet 6ro*bleshoo- basic and advanced iss*es 7i-h ne-7orkin1 and e$ail +ns7er 9*es-ions re1ardin1 billin1, service ,roble$s, ,rod*c-s and 0ea-*res Fill o*- address re9*es-s in #;cel Pro0icien- 7i-h =icroso0- o00ice so0-7are >ork 7i-h bo-h %o$cas- billin1 s(s-e$s %o$-rac and +%SR S*,,or-ed 1<0 ,l*s -echnical s*,,or- e;ec*-ives 7i-h -ro*bleshoo-in1)
=a( 2008 +*1*s- 2009

%i-i ?ank, Jacksonville, Florida Collections Analyst Processed bank card ,a($en-s Se-*, ,a($en- arran1e$en-s and o00ered ,a($en- ,ro1ra$s .andled card $e$ber@s in0or$a-ion in a con0iden-ial $anner) OT$ER E!"ER#ENCE /r) Pa--ison A00ice, Jacksonville, Florida

Ac-ober 200" 3ove$ber 200!

Clerical Assistant .andled ,a-ien-s char-s in a con0iden-ial and sensi-ive $a--er Pre,ared $e$os and o-her doc*$en-s Beri0ied ,a-ien- ins*rance + >o$en@s Place A?C4D3 Jacksonville, Florida Personal Assistant/Internship +ns7ered ,hones Beri0ied ,a-ien- ins*rance Pre,ared $e$os and o-her doc*$en-s .andled ,a-ien-s char-s in a con0iden-ial and sensi-ive $a--er =a( 2002 J*l( 2002