Dear Sprint President and Vice-President, As being a loyal customer for the past six years, Ive had

an overall pleasurable experience with the company. The two major complaints that I have with the service and involve different forms of help you guys provide deal with; in-store customer service, and cellular reception. It seems as though your phone malfunctions and doesnt work as guaranteed you should be able to take it to the store and have them service it or at least point you into the right direction. However, this doesnt always pan out to be true. I used to have the HTC Evo Shift, and I always ran into the same problem, it was either the screen blanking out or not charging properly. I took it to the store and asked them to address the issue, not even 30 minutes they called and said that they couldnt find anything wrong the phone itself. This issue persisted over the course of several weeks and each time the same issue continued to occur. I feel as though the technicians at the in-store didnt explore all options to better my current phone situation. The only advice that they could provide is to call customer care and pay $100 for a refurbished phone and possibly have some of the same recurring issues. Personally, I dont feel like going through the same issues, there should be different options, especially if a customer has to continuously go to the in-site store for a complication over the same issues, and then there should be a program besides the Total Care Protection system. The Total Care Protection system requires that the customer pay a $100 rebate and then they receive a refurbished; the problem that revolves around this is that a person may not have the money to pay the rebate. This system should be implemented into the persons phone bill, because if you have to pay that rebate every time your phone messes up, then you end up paying more than what you initiated with. As far as the phone service goes, there should be more improvements to make sure that the cellular devices maintain a constant connection with the cellular towers. Ive been experiencing bad connection while using my phone such as text messaging, or even while making a phone call. The connection to the caller is established; however, during the conversation it tends to drop the call within a few seconds. A message appears saying that the Called Failed. This proves to be a pain in the neck, because the conversation may be important and if a person continuously experiences situations where a signal drops, then they are bound to not want to continue to use the service. In continuance, I have had to repeatedly call my parents, grandparents, and friends multiple times until they are able to hear me or I can carry a conversation for more than a minute. It would be nice there to be a more opportunistic chance to make and establish a strong connection with the caller, and not worry about the call dropping. This would be a lot more convenient, especially when my friends who have carriers such as; AT&T, Verizon, etc... have stronger connections to the cell towers and are able to maintain a positive connection to whomever they are speaking to. Most importantly it would be greatly appreciated if you guys offered more opportunities to skip the whole process of paying $100 to get a refurbished phone that may not work properly, as well as making it possible to allow the phones connect to a stronger cell tower. Both of these options save time and angry customers. Sincerely, Phillip Smith
Comment [AP1]: This phrase reads oddly. I dont think you need the word As. Comment [AP2]: Should this word be here? Comment [AP3]: This is a very clunky sentence, can you simplify? Comment [AP4]: Whose? Is this the general you? if so, avoid it. It can be confusing. Use specific and clear language.

Comment [AP5]: Youre running on your sentences.

Comment [AP6]: Do you think adding too many disparate complaints is like piling it on?

Comment [AP7]: This seems to be your greatest complaint.

Phillip Smith English 1101 Professor Adam Padgett September 15, 2013 While writing my paper, I realized that I focused on both pathos and logos. Continuing I realized that in certain aspects I addressed ethos as well in my letter to express concerns with the phone carrier. These three forms of written expression seemed the most efficient and most common ways of expressing my beliefs and issues towards Sprint and the services that they provide. Upon writing my complaint letter it seemed that I was calling for Sprint to make realistic ideas as it pertained to their services and to express more available options in regards to their customers. If they express more of an appropriate attitude and actions towards bettering and increasing the happiness and pleasure that customer wants to have. When the appropriate measures are taken then the company would move into more progressive direction based off of my complaint letter. In examining the logos part of my complaint letter I realized that it revolved around an idea that there are forums in which customers express their disproval and opinions and concerns about how they are for the most part not in agreement with the way that Sprint handles their Total Care Protection program for their products. After viewing this I realized that the company itself should try and resolve the issues rather than give sublime responses or company policy answers to their customers. This also is seen in the community board where current and former customers discuss their opinion about the cellular signal and the issues in regards to it. If this things become unresolved they tend to increase in size and nature that the company shouldnt want to happen, therefore, I addressed logos and ethos as a measure on the behalf of Sprint because it seemed necessary. Since Ive experienced similar occurrences with my cell phone, it
Comment [AP9]: Didnt they try with the rebate? Comment [AP8]: Why is this word here?

only seemed like the most logical thing to address in my complaint letter. This is because it allows for an outlet to put and address any current frustrations that might otherwise not be taken serious. It also seems that just slightly I addressed ethos as well. The ethos part that became apparent is when I discussed having my calls dropped or not receiving phones calls at all. This resembles or alludes to an ethical since of being, because it shows that I have an issue with the frustration that having calls either dropped or not received means that it makes things even more difficult to assure the caller that you werent ignoring them. As well it shows that I make an apparent address to Sprint for them make appropriate actions to fix and address these issues that can become a hassle to not only myself but also others as well. While wrapping things up, I realized that for the beginning sentence to the middle sentence my paper was filled with a great deal of pathos. The emotional sense that connects to the addressing of the letter to Sprints President and Vice-President, in a way made a connection because it became so much more personal. The personal effect allowed me to put forth ideas that I had been holding on to for a while became more expressible, and thought provoking to show that I had a true issue with the overall effectiveness with the service. Pathos in this since was a decreased measure of expression of feelings to not seem over dramatic, because writing that involves letters of complaints can become very emotional and may not tend to focus on the topic(s) that are supposed to be examined. I rather used pathos as a measurable sum to get my point across in a measure that could be understood by myself, but also the person(s) addressed within the letter of complaint.
Phillip, I think you have a really interesting and worthwhile compliant here. Especially where you discuss the remedy for the problem involved you paying more money to take advantage of the rebate. You do, though, have some issues with typos, unnecessary words, and run-on sentences. You complaint is
Formatted: Left Comment [AP11]: Can you be a lot more specific here? Comment [AP10]: Im not sure what youre saying here.

quite long, and I wonder if you could focus your complaint on the one primary grievance. Also I think your essay suffers from a general discussion and rehashing of the letter as opposed to really delving into and analyzing the specifics of your letter. This could be as specific as discussing a particular word choice or a sentence. Specificity is extremely important in writing, so is clarity and precision. Think of these things should you choose to revise.