SUMMER TRAINING REPORT

ON STUDY OF CUSTOMER SATISFACTION AT WHIRLPOOL

Submitted in the partial fulfillment for the Award of degree.

MASTERS BUSINESS ADMINISTRATION (2012-2013)

Submitted by:
SAPNA BALYAN ROLL NO. 111870027 MS. MANISHA JAIN FACULTY , MBA

Submitted To-

Bharat Institute of Technology Partapur By Pass, Meerut (Affiliated to Mahamaya Technical University, Noida)

CERTIFICATE
This is to certify that SAPNA BALYAN a student of Master of Business Administration , Batch (2011-13) of BHART INSTITUTE OF MANAGEMENT, Roll No. 111870027 has undertaken the Summer Internship Project under for the Project Title STUDY OF ATTRITION OF EMPLOYEE IN RETAIL SECTOR

During her training period she works sincerely and with full dedication .

DECLARATION The Summer Project Report on STUDY OF ATTRITION OF EMPLOYEE IN RETAIL SECTOR has been undertaken as a partial fulfillment of the requirement for the award of the degree of Master of Business Administration of Mahamaya Technical University, Noida.

I here by declare that this Research Project is my original work and the analysis and findings are for academic purposes only. This project has not been submitted by the any student earlier to any other institution/ university. SAPNA BALYAN

MBA IV sem.

ACKNOWLEDGEMENT
I am extremely elated and express my deep gratitude to all faculty member for giving me an opportunity to do one and half month project training in his supervision . During the training period he was very kind, helpful and enlightened my mind with creative insights . This research would not have been completed without friendly efforts of the all the concerned authorities. Also this project enables me to have the know-how of the effectiveness & working of the team spirit. Its web like structure helps me to have added potential in myself to adjust easily to the tense & result oriented environment of the organization.

CONTENTS

1. 2. 3.

Company's Certificate Declaration Acknowledgement

3 4 5

4. 5.

Preface Contents- Company profile Literature Review

6 7-27 28-30 31-47 48 48-50 51-52 53-58 59-67 68-69 70-71 72-73 74-76 77-78 79-82

6. 7. 8. 9. 10.

Description of the Topic Guidelines Precautions and Prescriptions Objectives Research Methodology Data Analysis Findings of the study Suggestions & Recommendations Conclusion Questionnaire Bibliography Annexures