Y BAN NHN DN

TH X AYUN PA
CNG HA X HI CH NGHA VIT NAM
c lp - T !" - H#$% p%&c
S: 334/Q-UBND Ayun Pa, ngy 01 thng 12 nm 2011

'UY(T NH
B)$ %*$% '+, c%- %"#. /$0 c1) B p%$ .2-p $%$ 3* .45 6-. 7+5
.%+c V8$ p%9$0 HND-UBND .%: ;< A,+$ P)
Y BAN NHN DN TH X AYUN PA
Cn c Lut t chc HND va UBND cac cp nm 2003;
Cn c Quyt dinh s 93/2007/Q-TTg ngay 22/6/2007 cua Thu tuong
Chinh phu ban hanh Quy ch thuc hin co ch mt cua, co ch mt cua lin thng
tai co quan hanh chinh nha nuoc o dia phuong;
Cn c Quyt dinh s 464/Q-UBND ngay 05/7/2011 cua UBND tinh Gia
Lai v vic ban hanh k hoach nng cao cht luong thuc hin co ch mt cua, co
ch mt cua lin thng tai co quan hanh chinh tinh, huyn, x giai doan 2011-
2015;
Cn c Quyt dinh s 212/Q-UBND ngay 23/8/2011 cua UBND thi x v
vic ban hanh K hoach nng cao cht luong thuc hin co ch mt cua, co ch
mt cua lin thng tai co quan hanh chinh thi x, x, phuong giai doan 2011-
2015;
Theo d nghi cua Chanh Vn phong HND va UBND thi x Ayun Pa,
'UY(T NH=
2>+ ?. Ban hanh kem theo Quyt dinh nay Quy ch hoat dng cua B phn
tip nhn va tra kt qua thuc Vn phong HND&UBND thi x Ayun Pa.
2>+ @A Quyt dinh nay co hiu luc k tu ngay ky.
Quyt dinh nay thay th Quyt dinh s 44/Q-UBND ngay 30/11/2007 cua
UBND thi x Ayun Pa.
2>+ BA Cac ng (Ba) Chanh Vn phong HND va UBND thi x, Truong
cac phong, ban chuyn mn, Chu tich UBND cac x, phuong, Thu truong cac don
vi lin quan va thanh vin b phn tip nhn va tra kt qua theo co ch mt cua,
mt cua lin thng chiu trach nhim thi hanh Quyt dinh nay./.
Ni nhn
- Nhu diu 3; TMA Y BAN NHN DN TH X
- UBND tinh; CH TCH
- TT Thi uy;
- TT HND thi x; ( k)
- Ct va cac PCt thi x;
- Luu VT. DCV. ng Quang Cng
Y BAN NHN DN
TH X AYUN PA
CNG HA X HI CH NGHA VIT NAM
c lp - T !" - H#$% p%&c
S: /Q-UBND Ayun Pa, ngy thng nm 2011
'UY CH(
H"#. /$0 c1) B p%$ .2-p $%$ 3* .45 6-. 7+5
.%+c V8$ p%9$0 HND-UBND .%: ;< A,+$ P)
(Km theo Quyt nh ! ""#$Q%&'()* ngy 01$12$2011 +,a '()* th -)
C%CD$0 I
NHENG 'UY NH CHUNG
2>+ ?A
1. T chc va hoat dng cua B phn tip nhn va tra kt qua thuc vn
phong HND&UBND thi x duoc goi tc la 'B phn mt cua lun dap ng
nhung yu cu chinh dang cua cng dn va t chc.
2. Quy trinh giai quyt cng vic tai B phn mt cua phu hop voi h thng
tiu chun quan ly cht luong TCVN ISO 9001:2008 va tng cuong ng dung
cng ngh thng tin.
3. on gian hoa thu tuc, tao thun loi cho nguoi dn thuc hin thu tuc hanh
chinh.
2>+ @. B phn tip nhn va tra kt qua thuc Vn phong HND-UBND thi
x Ayun Pa la du mi duy nht, co nhim vu tip va huong dn cng dn, t
chc dn lin h v nhung cng vic thuc trach nhim, thm quyn giai quyt
cua UBND thi x; nhn h so d dy du thu tuc theo quy dinh, vit giy bin nhn
h so, chuyn h so d nhn dn cac phong, co quan chuyn mn d xem xet, giai
quyt va tra kt qua cho cng dn va t chc; theo di qua trinh xu ly h so, bao
cao, d xut Lnh dao UBND thi x, Chanh Vn phong HND&UBND thi x
nhm giai quyt h so dung thm quyn, dung thoi gian quy dinh.
2>+ BA T chc, cng dn co yu cu giai quyt nhung cng vic theo co
ch mt cua, mt cua lin thng chi lin h voi b phn tip nhn va tra kt qua.
2>+ FA
1. Vic tip nhn, giai quyt h so cua B phn tip nhn mt cua, mt cua
lin thng duoc thuc hin trn cac linh vuc:
a. t dai;
b. Giy phep kinh doanh;
b. Xy dung;
c. Lao dng- thuong binh va x hi;
d. Tu phap.
2. Nhung h so khng thuc cac linh vuc duoc quy dinh tai khoan 1 iu
nay ma thuc thm quyn giai quyt cua UBND thi x, thi cng dn, t chc np
h so truc tip tai cac phong chuyn mn co lin quan thuc UBND thi x d tip
nhn va giai quyt theo quy dinh hin hanh.
3. Nhung h so khng thuc thm quyn giai quyt cua UBND thi x, thi
can b, cng chc, vin chc tip nhn h so co trach nhim huong dn cu th d
cng dn, t chc lin h voi co quan co thm quyn giai quyt.
4. B phn tip nhn va tra kt qua chi tip nhn nhung h so dy du theo
quy dinh.
2>+ GA Thoi gian giai quyt h so, cng vic cua B phn tip nhn la thoi
gian lam vic theo quy dinh cua Nha nuoc (khng k ngay nghi theo quy dinh) va
duoc xac dinh k tu ngay nhn du h so hop l cua cng dn va t chc.
C%CD$0 II
CH CIU TJ CHKC VL NGUYMN TNC HOPT NG
CA B PHQN TI(P NHQN VL TRS T(T 'US
2>+ UA B phn tip nhn va tra kt qua thuc vn phong HND&UBND
thi x do Chu tich UBND thi x ra quyt dinh thanh lp; Cng chc, vin chc
lam vic tai B phn mt cua duoc trung dung va diu dng tu cac phong, ban
chuyn mn: Vn phong dng ky quyn su dung dt, phong Tai chinh - K hoach
thi x, Quan ly d thi thi x, Lao dng thuong binh va x hi thi x, Tu phap thi
x, chiu su chi dao truc tip cua Chanh Vn phong HND va UBND thi x.
Chanh Vn phong HND&UBND thi x co trach nhim phu trach, theo di,
quan ly toan din v hoat dng cua B phn mt cua va chiu trach nhim v kt
qua, cht luong giai quyt cng vic cua B phn mt cua.
2>+ VA B phn tip nhn va tra kt qua co nhung nhim vu sau dy:
1. Tip cng dn, t chc tai phong lam vic cua B phn tip nhn va tra
kt qua khi ho co yu cu giai quyt cng vic trong pham vi thm quyn cua
UBND thi x.
2. Huong dn cng dn, t chc trong vic hoan tt thu tuc hanh chinh, giy
to, biu mu theo quy dinh.
3. Xu ly h so cua cng dn, t chc theo pham vi trach nhim, quyn han
cua minh. Truong hop h so cua cng dn, t chc co lin quan dn trach nhim,
quyn han cua cac phong chuyn mn khac thi chuyn cho phong chuyn mn
truc tip giai quyt.
4. Nhn lai kt qua d giai quyt, tra lai cho cng dn, t chc, thu phi, l phi
theo quy dinh (nu co).
2>+ WA Trach nhim cua cng chc, vin chc lam vic tai B phn tip
nhn:
?A X2 3Y2 T4CZ$0 B p%$ .2-p $%$=
- Cn c cac quy dinh tai Quyt dinh s 431/Q-UBND va Quyt dinh s
432/Q-UBND ngay 28/7/2009 cua UBND tinh Gia Lai v vic cng b b thu
tuc hanh chinh ap dung tai cp x, huyn trn dia ban tinh Gia Lai va cac Quyt
dinh co lin quan cua UBND thi x tin hanh phn cng, sp xp, b tri vi tri noi
lam vic cho can b, cng chc phu hop, thun tin trong vic giai quyt cng
vic cua t chc, cng dn.
- Giup Chu tich UBND thi x theo di, tng hop tinh hinh tip nhn, giai
quyt, tra h so cua cng chc thuc B phn tip nhn va tra kt qua.
- La du mi phi hop voi cac cng chc hoc B phn chuyn mn khac
thuc UBND thi x, kip thoi giai quyt nhung vn d vuong mc xay ra, dc bit
di voi nhung h so lin quan dn ni dung cng vic cua nhiu cng chc;
- Theo di, quan ly thoi gian lam vic hang ngay cua cng chc lam vic tai
B phn tip nhn.
@A X2 3Y2 c[$0 c%\c] 32^$ c%\c=
- Phai chp hanh nghim chinh thoi gian lam vic theo quy dinh;
- Phai mang the cng chc, vin chc khi lam vic d cng dn, t chc bit,
lin h;
- Thuc hin nhim vu do Truong B phn tip nhn phn cng;
- Giup Truong B phn tip nhn tng hop tinh hinh tip nhn, giai quyt,
tra h so cua cng dn, t chc;
- Kip thoi cp nht nhung quy dinh khng phu hop voi tinh hinh thuc t, d
xut Truong B phn tip nhn va Lnh dao UBND thi x d nghi cp trn xem
xet diu chinh cho phu hop;
- Phi hop voi cac phong, ban chc nng co lin quan d dam bao vic tip
nhn va tra kt qua h so hanh chinh cua cng dn, t chc dung thoi gian.
Nghim cm gy phin ha cho cng dn va t chc duoi moi hinh thc.
2>+ _A Moi quy dinh v quy trinh, thu tuc hanh chinh, phi, l phi, chi phi va
thoi gian giai quyt di voi tung h so cng vic tai B phn tip nhn va tra kt
qua duoc nim yt cng khai o noi thun tin, thng thoang d nhn dn, t chc
d dang nhn bit.
Mo s gop y, hom thu gop y; cng khai s din thoai cua lnh dao UBND thi
x, Truong phong chuyn mn, so d lam vic cua UBND thi x.
2>+ ?`A Quy trinh tip nhn, giai quyt h so theo co ch mt cua, mt
cua lin thng:
1.Tip nhn h so:
a) Tuy theo nhu cu v ni dung cng vic, cng dn, t chc co yu cu giai
quyt cng vic truc tip lin h voi B phn tip nhn mt cua, mt cua lin
thng hoc lin h truc tip tai cac phong chuyn mn thuc UBND thi x.
b) Cng chc, vin chc tip nhn h so co trach nhim xem xet yu cu, h
so cua cng dn, t chc; kim tra k cac loai giy to cn thit cua tung loai h
so.
i voi cac h so co hen, sau khi kim tra h so d hop l theo quy dinh,
cng chc, vin chc tip nhn h so phai vit Giy bin nhn h so, co ghi r
ngay tra kt qua va cp nht vao S theo di tip nhn va tra kt qua.
Nu h so chua hop l theo quy dinh thi huong dn cu th cho cng dn, t
chc thng qua Phiu huong dn d cng dn, t chc b sung, hoan chinh. Vic
huong dn nay duoc thuc hin theo nguy.n t/+ m0t 12n] dy du, theo dung quy
dinh d duoc nim yt cng khai.
2. Chuyn h so:
Cng chc, vin chc tip nhn h so co trach nhim chuyn h so cua cng
dn, t chc dn phong chuyn mn co lin quan vao cui gio lam vic cua mi
bui cua ngay lam vic. Thoi gian cng chc, vin chc tip nhn h so chuyn
h so cho phong chuyn mn va thoi gian phong chuyn mn tra lai kt qua giai
quyt cho cng chc, vin chc tip nhn h so phai duoc th hin trong Giy
bin nhn h so va S theo di giai quyt h so.
3. Xu ly, giai quyt h so:
a) Phong chuyn mn thm dinh h so cua cng dn, t chc do cng chc,
vin chc tip nhn h so chuyn dn, trinh lnh dao UBND thi x ky hoc lnh
dao phong ky va chuyn tra kt qua giai quyt h so dung thoi gian quy dinh.
Truong hop h so cua cng dn, t chc co lin quan dn trach nhim, quyn han
cua phong chuyn mn khac thi phong chuyn mn truc tip giai quyt h so, chu
dng phi hop voi phong chuyn mn khac co lin quan cung xu ly h so;
b) i voi cac h so cn co su kim tra thuc t truoc khi giai quyt thi cng
chc, vin chc cua phong chuyn mn phai co lich kim tra bao cao truc tip voi
Truong phong chuyn mn. Qua trinh kim tra thuc t phai duoc lp bin ban, ghi
r cac bn tham gia, thoi gian, ni dung va kt qua kim tra. Bin ban duoc luu
giu theo h so cua cng dn, t chc;
c) Truong hop phong chuyn mn giai quyt h so chm hon thoi gian quy
dinh thi phai co trach nhim thng bao ly do cho cng chc, vin chc tip nhn
h so bng vn ban d co co so giai thich cho cng dn, t chc.
4. Thm quyn ky giai quyt h so:
a) i voi nhung loai h so theo Quy ch lam vic cua UBND thi x, quy
dinh thuc thm quyn ky giai quyt cua Chu tich UBND thi x, thi Chu tich
UBND thi x ky giai quyt, sau do chuyn lai cho phong chuyn mn;
b) i voi nhung loai h so theo Quy ch lam vic cua UBND thi x, quy
dinh thuc thm quyn ky giai quyt cua Pho Chu tich UBND thi x, thi Pho Chu
tich UBND thi x ky giai quyt, sau do chuyn lai cho phong chuyn mn;
c) i voi nhung loai h so theo quy dinh thuc thm quyn ky giai quyt
cua Truong phong chuyn mn thuc UBND thi x thi Truong phong chuyn
mn ky giai quyt h so, sau do chuyn kt qua lai cho cng chc, vin chc
chuyn mn tham muu xu ly h so.
5. Giao tra h so:
Sau khi nhn h so d giai quyt tu phong chuyn mn, cng chc, vin
chc tip nhn h so tra h so cho cng dn, t chc theo dung thoi gian d hen,
thu phi, l phi va chi phi di voi nhung cng vic duoc thu phi, l phi va chi phi
theo quy dinh va yu cu cng dn, t chc ky nhn vao S theo di tip nhn va
tra kt qua.
C%CD$0 III
MaI 'UAN H PHaI HbP
2>+ ??A Mi quan h phi hop giua B phn tip nhn va tra kt qua voi
cng chc hoc B phn chuyn mn thuc hin cu th nhu sau:
1. Trong qua trinh tip nhn h so, nu thu tuc con vuong mc, chua r rang
thi cng chc, vin chc tip nhn h so truc tip trao di ngay voi phong chuyn
mn d thng nht truoc khi nhn h so.
2. Nu h so do cng chc, vin chc tip nhn h so, chuyn phong chuyn
mn kim tra khng dung theo quy dinh tai Quyt dinh s 431/Q-UBND va
Quyt dinh s 432/Q-UBND ngay 28/7/2009 cua UBND tinh Gia Lai v vic
cng b b thu tuc hanh chinh ap dung tai cp x, huyn trn dia ban tinh Gia Lai
va cac Quyt dinh co lin quan cua UBND thi x thi phong chuyn mn co quyn
tra lai d b sung h so. Cng chc, vin chc tip nhn h so phai truc tip xin
li cng dn, t chc va d nghi cng dn, t chc b sung h so. Nu cng chc,
vin chc tip nhn h so sai hai ln tro ln hoc khng lam tt nhim vu thi Chu
tich UBND thi x chi dao Vn phong HND va UBND thi x, cac phong chuyn
mn thuc UBND thi x xem xet tuy theo mc d vi pham d nghi xu ly vi pham
hoc thay di vi tri cng tac.
3. Nu giai quyt h so cua cng dn, t chc chm hon thoi gian quy dinh
ma khng co ly do chinh dang thi cng chc, vin chc xu ly h so phai truc tip
dn noi cu tru cua cng dn hoc co quan cua t chc d xin li va tra kt qua giai
quyt h so. Nu d tr hen ln th hai ma khng co ly do chinh dang thi Truong
phong chuyn mn phai truc tip tip xuc voi cng dn, t chc d xin li va giai
quyt. Nu cng chc, vin chc truc tip xu ly h so ma tip tuc d chm hon
thoi gian quy dinh ma khng co ly do chinh dang thi tuy theo mc d vi pham d
nghi xu ly hoc thay di vi tri cng tac;
4. i voi nhung h so ma cng chc, vin chc trinh Truong phong chuyn
mn ky dung thoi gian quy dinh nhung do Truong phong chuyn mn ky chm
thi Truong phong chuyn mn phai co vn ban xin li va truc tip dn noi cu tru
cua cng dn hoc co quan cua t chc tra kt qua giai quyt h so;
5. i voi nhung h so ma phong chuyn mn trinh lnh dao UBND thi x
ky dung thoi gian d quy dinh nhung do lnh dao UBND thi x ky chm thi phai
co vn ban xin li va cu Chanh hoc Pho Vn phong HND va UBND thi x truc
tip dn noi cu tru cua cng dn hoc co quan cua t chc d xin li va tra kt qua
giai quyt h so;
6. i voi h so theo quy dinh truoc khi giai quyt, UBND thi x phai ly y
kin cua cac co quan chuyn mn thuc UBND tinh hoc cua UBND tinh hoc
cua cac co quan co lin quan thi UBND thi x phai co vn ban ly y kin, trong
do thoi gian d nghi co quan duoc ly y kin co vn ban tra loi phai tuy thuc vao
ni dung ly y kin ma yu cu thoi gian tra loi phu hop nhung khng duoc it hon
03 ngay lam vic, ngoai tru truong hop ni dung cng vic UBND tinh d co quy
dinh cu th. Nu qua thoi gian quy dinh ghi trong vn ban d nghi ma cac co quan
duoc d nghi khng co y kin bng vn ban thi xem nhu dng y, UBND thi x
duoc giai quyt theo d nghi cua cng dn, t chc, nu sau nay co phat sinh vn
d vuong mc co lin quan dn ni dung cng vic d ly y kin thi co quan duoc
ly y kin nhung khng tra loi phai chiu trach nhim.
2>+ ?@A Trong mi quan h phi hop giua B phn tip nhn va tra kt qua
voi can b cng chc, vin chc cac phong, ban chuyn mn lin quan va nguoc
lai, phai thuc hin dung theo quy trinh va thoi gian quy dinh.
2>+ ?BA Cac cng chc, vin chc o cac phong, ban chuyn mn thuc
UBND thi x co trach nhim:
1. Cn c chc nng, nhim vu duoc quy dinh, xu ly, trinh lnh dao phong
chuyn mn hoc lnh dao UBND thi x ky giai quyt voi cac h so do B phn
tip nhn chuyn dn.
2. Tao diu kin thun loi va phi hop cht ch voi cng chc, vin chc
lam vic tai B phn tip nhn trong qua trinh xu ly cac cng vic co lin quan,
dam bao dung thoi gian quy dinh.
C%CD$0 IV
THcN THdeNG] Tf gUQT
2>+ ?FA Cng chc, vin chc trong qua trinh thuc hin nhim vu tai B
phn tip nhn thuc Vn phong HND va UBND thi x nu lp thanh tich xut
sc, hoan thanh nhim vu duoc giao thi duoc UBND thi x khen thuong hoc d
nghi cp co thm quyn khen thuong.
2>+ ?GA Trong khi thi hanh nhim vu, nu cng chc, vin chc cua B
phn tip nhn va cac cng chc, vin chc khac co lin quan thuc UBND thi x
thiu tinh thn trach nhim hoc c y lam trai quy dinh cua phap lut, nhung quy
dinh v tip nhn, giai quyt h so theo co ch mt cua, mt cua lin thng tai
UBND thi x, tinh Gia Lai ban hanh kem theo Quyt dinh s 431/Q-UBND va
Quyt dinh s 432/Q-UBND ngay 28/7/2009 cua UBND tinh Gia Lai va Quyt
dinh s 104/Q-UBND ngay 04/5/2010 cua UBND thi x va Quy ch nay, thi tuy
theo mc d vi pham s bi xu ly ky lut hoc truy cu trach nhim hinh su; nu
gy thit hai thi phai bi thuong theo quy dinh cua phap lut.
2>+ ?UA Cng dn, t chc trong qua trinh lin h giai quyt cng vic phai
chp hanh cac ni quy, nhung quy dinh cua Quy ch nay va cac vn ban phap lut
khac. Khi phat hin thy cac hanh vi quan liu, tham nhung, tiu cuc, thiu trach
nhim, cua quyn, nhung nhiu, hach dich cua cng chc, vin chc lam vic tai
B phn tip nhn va cac cng chc, vin chc khac cng tac tai UBND thi x thi
cn phai thng bao ngay voi Chu tich UBND thi x hoc cp co thm quyn d co
hinh thc xu ly thich dang.
C%CD$0 V
TJ CHKC THhC HIN
2>+ ?VA Thu truong cac co quan chuyn mn lin quan, B phn tip nhn
va tra kt qua co trach nhim t chc thuc hin Quy ch nay.
Trong qua trinh thuc hin Quy ch, nu co vuong mc hoc cn gop y b
sung, diu chinh thi Truong B phn tip nhn bao cao UBND thi x (thng qua
Vn phong HND&UBND thi x) d tng hop trinh Chu tich UBND thi x xem
xet diu chinh, b sung cho phu hop voi tinh hinh thuc t./.
TMA Y BAN NHN DN TH X
CH TCH

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ng Quang Cng