VODAFONE ESSAR LTD Process Note/Business Case M SUBJECT Standardization of Post Call Notification- post every call for

prepaid customers across the country We have observed various structures of Post call Notification across circles. For e.g. in P! the Post Call Notification message is" C#$ %%&'% (eevan me har bar ap)o mil raha hai pyar mein dho)a* +aane account balance after last call,sm" -s. ./.0/ 1he follo2ing standard script to be used for all Post Call Notifications. $ast call charges -s.3.33334 Current balance -s.3.333345mar)eting promo or self help promotion6 Not applicable 7ngoing from .th #ug 03'3

BACKGROUND PROPOSAL FINANCIALS DURATION

#nne8ure" !8cel sheet for current Post Call Notification messages in various circles attached.

Initiator Fast For!ar" Tea#

Sa$ina C%an"ar
CS- domain $ead

Ra&s%e'%ar (et)u" Corporate 9P :usiness ;mprovement

La's%#i'ant Natara&an

(urt%* B&as

(a"%u#ati Le+e
Corporate 9P Customer Service

9P - 9#S 1echnology

!9P < Products = Services

Date