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N
Nursing and Allied Disiplines

,
Occupational Stress, Job Satisfaction and Quality of Care in
Nursing Staff in Achaia Prefecture f Greece
ABSTRACT

Occupational Stress, Job Satisfaction and Quality of Care in Nursing Staff in Achaia Prefecture f Greece
Thomaella Tsouvaltzidou1, Evangelos Alexopoulos1, Evangelia Vageli1,2, Fani Mesolora1,2,
Ioannis Detorakis1, Eleni Jelastopulu1
1
Department of Public Health, School of Medicine, University of Patras, Rio, Patras, Greece
2
Department of Nursing, Patras Highest Institute of Education and Technology, Patras, Greece
Introduction: The nursing role is associated with multiple and conflicting demands imposed by nurse supervisors,
by administrative and medical staff. This can lead to work overload, poor work performance and burnout. The aim
of the present study was to identify possible sources of stress among the nursing staff and to evaluate job satisfaction, the quality of nursing care, the collaboration between the nursing and medical staff and nurses participation in
administrative decision making, in order to improve the working conditions and the quality of the provided health
care. Methods: Five hundred randomly selected nurses, working in University and various General Hospitals in the
prefecture of Achaia, Greece, were asked to complete an anonymous questionnaire consisting of 79 closed questions.
Statistical analysis was performed using software SPSS v.17.0. Results: The main sources of occupational stress were
attributed to the care of the dying patients (63.8%), to patients unreasonable demands (62.3%), the long working
hours (52.6%) and the shortage of essential resources (54.5%). Regarding job satisfaction, 93% of the participants
declared that the collaboration with their colleagues is good. However, they appear rather dissatisfied regarding their
monthly income (79.1%). Furthermore, we observed statistically significant differences between the participants
work years, number of children and overtime working and the support they receive from their working environment.
Conclusions: This study demonstrates the necessity of developing specific anti-stress measures for the nursing staff
and creating a positive and supportive working environment. [Ach Iatr 2011;30:148-156]
Key words: Job satisfaction, Nurses, Occupational stress
Correspondence: Eleni Jelastopulu
Public Health and Hygiene Laboratory, School of Medicine University of Patras,
Rio 26500, Patras, Greece, el: +30 2610969878, Fax: +30 2610 996101
e-mail: ejela@yahoo.de
Submitted: 7311, Revision accepted: 7411

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