Professional Documents
Culture Documents
Cancer invades the lives of people from all walks of life. HCWs working in large urban
cancer hospitals are introduced to the fragility and sacredness of life in their routine practice
(Pavelkova et al., 2015). Each day, they strive to make a difference in the lives of patients and their
families despite their work being endless, & challenges relentless. Studies on HCWs associated
with cancer care have focused on identification of demographics, prevalence, causes and
workplace stress however, focus only on burnout rather than grief explicitly. Considering the
dearth of studies with this population, the current study aims to examine Disenfranchised Grief,
Compassion Fatigue and Emotional Processing among Health care workers associated with
Cancer Care. A cross-sectional comparative research design with three groups of Healthcare
Workers i.e Oncologists, Nurses & Health Care Assistants recruited with the help of purposive
sampling technique, was used following inclusion & exclusion criteria. The eligibility of 70
Oncology HCWS, working at one private hospital and two hospital based private oncology units in
Lucknow, was evaluated among which 12 participants did not meet the study criteria. Specifically,
5 reported experiencing a personal loss, 2 reported having a diagnosis of major illness in the family
in the past 6 months, 3 reported not experiencing death of a patient in the past 6 months & 2
reported practicing privately along with the current job. As a result after the screening, only 58
participants i.e 8 Oncologists, 30 Nurses & 20 Health Care Assistants qualified for the study. The
psychological tools, i.e The Grief Support in Healthcare Scale, Compassion fatigue—Professional
Quality of Life Questionnaire—ProQOL & Emotional Processing Scale - 25 ( EPS-25) were
computed as per the guidelines of the respective manuals. The results were analyzed using
Kruskal-Wallis Test to assess significant differences in all variables among three groups &
Spearman’s Rank Order Method for correlation between the study variables among three groups.
In the present study, the sample consisted of 58 HCWs i.e 8 Oncologists, 30 Nurses & 20
Health Care Assistants associated with Cancer Care. Table 2 displays the mean (M) and standard
deviation (SD) of age of the participants in three groups. Group 1 consisted of 8 Oncologists with a
mean age of M= 35 years, and a standard deviation of S.D = 4.86., Group 2 consisted of 30 Nurses
with a mean age of M = 28.066 years, and a standard deviation of S.D = 5.07 , Group 3 consisted
of 20 Health Care Assistants with mean age of M = 32.05 years, and a standard deviation of S.D
= 8.38 respectively.
As shown in (Table 2.1) the age of the participants in Group 1 varied from 25 to 44 years,
in which majority (50%) participants fall within the age range of 35-39 years, age of participants
in Group 2 varied from 20-44 years, in which majority (33.3%) participants fall within the age
range of 30 -34 years, age of participants in Group 3 varied from 20-54 years, where majority
(25%) of participants fall within the age range of 20-29 years in Group 3.
Majority of participants in Group 1 ( 62.5% ) & Group 2 (63.3%) were females However,
an equal (50%) no of male & female Health Care Assistants constituted Group 3. This can be
understood from the findings of a recent survey done by Bajpai et al., (2020) to understand the
gender climate in Indian Oncology found that out of 324 Oncologists, 198 (61.1%) were women,
majority being medical oncologists (46.3%). Results of another survey done by Banarjee et al.,
(2016) to understand the gender related challenges among Oncologists also showed that out of 462
oncologists, 76.7 % were women and 45.5 % had a managerial or leadership role among female
respondents , compared with 65 % of male respondents (p<0.001) further providing an evidence of
under representation of women in Oncology specifically leadership roles. The findings of both the
survey suggests that despite women being equal or more in number in Oncology, more leadership
roles are assigned to the male oncologists thus, underrepresentation of women in the field. The
under representation of male nurses in the present study can indeed be majorly understood due to
gender discrimination, stereotyping, historical job titles, and societal perception that nursing is a
female dominating role, associated with the idea of nurturance (Vadivala, 2022)
The educational qualification of all participants in Group 1 was up-to Post Graduation level,
whereas the educational qualification of participants varied from Diploma to Post-Graduation &
Primary to Intermediate level in Group 2 & 3 respectively. There were equal no. of single &
married (50%) participants in Group 1, majority (53.3%) single participants in Group 2 whereas
majority (50%) married participants constituted Group 3. Majority of the participants in Group 2
(53.3%) & 3 (65%) were living with family However, the majority in Group 1 (62.5%) were living
alone. Majority of the participants (62.5%) in Group 1, (66.7%) in Group 2 & (17%) ) in Group 3
were working for 8-10 hours. Most of the participants i.e (50%) in Group 1 , (66.7%)in Group 2 &
(65%) in Group 3 were working during day shift ,with a minimum experience of 6 months and a
maximum experience of 18 years in oncology. Almost half participants in Group 2 & 3 (50%) and
all participants in Group 1 (100%) have experienced at least the death of 50 patients in the past 6
months, with few (5%) who have experienced the death of at least 300 patients.
current annual income (p =.000,> 0.05), ward type (p=.000, >0.05), job role during previous
employment (p =.000, >0.05), previous annual income (p = .001, >0.05) previous working hours
(p=.033, >0,05), previous nature of shift (p =.010, >0.05), no. of cancer patient cared/ treated (
Group 2 reported caring/treating 3000-4000 patients & Group 1 & 3 participants reported at least
treating/caring 1000 - 3000 patients in the past 6 months) (p=.005, > 0.05), relationship with the
As shown in (Table 3), Majority (75%) of participants in Group 1 & 2 have described their
relationship with the deceased patient as “ Not as close as most of rxn” whereas, majority ( 60%)
participants in Group 3 have described it as “ Closer than any other rxn.” These findings are in line
with previous literature emphasizing Health Care Aides & Assistants as a largely invisible group
of care providers despite the majority (63.3%) described sharing a very close & long-term
relationship with their patients (Cooper et al., 2016). Majority ( 75%) of the participants in Group
1 reported being most supported by their family members, whereas Group 2 & 3 reported being
most supported by their colleagues. These results are consistent with Dougherty et al., (2009)
study, where majority (88.1%) oncology personnel reported being most supported by their
professional team. Another study by Wenzel et al., (2011), supports the findings, where oncology
debriefing and dialogue sessions with their colleagues as most helpful in facilitating a supportive
Majority ( 75%) participants in Group 1 find the support received being enough however,
(76.7%) & (65%) participants in Group 2 & 3 do not find the received support being enough.
These findings are consistent with the findings of Bram & Katz (2007) study, where lesser
opportunities to express work-related feelings and discuss problems in the workplace was reported
among hospital nurses than hospice nurses. This can be further understood from the findings of
another study by Dougherty et al .,(2009) where (30%) of Nurses & Health Care Aides working in
an inpatient and a palliative care unit reported perceived lack of resources to cope with
In order to attain the aim of the study, four objectives were formulated. The first objective
was to assess and compare Disenfranchised Grief among Oncologists, Nurses and Health Care
assistants associated with Cancer Care. To fulfill this objective, it was hypothesized that there will
be no significant difference in Disenfranchised Grief among Oncologists, Nurses and Health Care
Grief i.e Recognition of Rxn (Mgp1=16.87,S.D = ± 4.16; Mgp2 =16.70,S.D = ±3.98; Mgp3
Mgp3=15.35,S.D= ± 4.49) However, lower levels of support on the third domain i.e Inclusion as a
three groups. An explanation of these findings could be found in a study by Anderson and Gaugler
(2006), where majority (65.5%) of the certified nursing assistants (CNAs) reported feeling
excluded from the grieving process despite the depth of the relationship and feelings of
connectedness shared with the patients suggesting, a denial of death in nursing homes & critical
care set ups. Another study by Spidell & colleagues (2011) is also consistent with the findings,
whereas an indicator of disenfranchised grief, authors found that majority (21%) of chaplains
reported that they were not considered as grievers & therefore their grief was not affirmed in their
workplace.
Table 4.1 demonstrates that there are no statistically significant differences in the three
domains of Disenfranchised Grief i.e Recognition of Rxn. with the patient (p = 0.564, >0.05),
Acknowledgment of loss (p = .627, > 0.05), Inclusion as a griever (p = 0.567,> 0.05) among
Oncologists, Nurses and Health Care assistants. The results of the study are in accordance with the
null hypothesis, suggesting that Disenfranchised grief is a unique and a common phenomena
experienced by every HCW despite different and varied job roles, especially in settings where loss
is a daily occurrence for both patients and carers (Papadatou, 2009). A study by Gross et al.,
psycho‐oncologists & social workers having at least one year working experience in
relative to the mean sample score (M = 48.73, SD = 7.41), with no significant difference found on
sub scales of Social Acknowledgment Questionnaire among the two groups (p=.65, >0.05) further
supports the findings of the current study. Additionally, an explanation for the findings could be
understood by Bram & Katz (2007) study, where the author found that hospice nurses scored
the three groups of Health Care Workers in the current study were recruited from hospitals having
The second objective of the study was to assess and compare Compassion Fatigue ( i.e
Burnout & STS) among Oncologists, Nurses and Health Care assistants associated with Cancer
Care. To fulfill this objective, it was hypothesized that there will be no significant difference in
Compassion Fatigue (i.e Burnout & STS) among Oncologists, Nurses and Health Care assistants
associated with Cancer Care. The results are not in accordance with the null hypothesis, Thus,
Table 4 demonstrates moderate levels of secondary traumatic stress among three groups
(Mgp1=27.87,S.D= ± 5.16; Mgp2=30.50,S.D= ± 7.28;Mgp3=30.15 ,S.D=7.48). Table 4.1
Oncologists, Nurses and Health Care assistants associated with Cancer Care. Nurses scored
significantly higher on Burnout relative to sample score (M=30.83, S.D = ± 7.6) as compared to
Health Care Assistants (M= 28.35, S.D ± 7.09), & Oncologists (M= 23.37, S.D ± 4.74) suggesting
decreased self-efficacy, sense of frustration & failure related to workload demands and increased
perceived stress among Nurses as compared to the participants in Group 1 & 3. These results are
consistent with the findings of Kohli & Padmakumari (2019) study, where majority of the
oncology professionals, naming clinical oncologists, nurses, and psychologists reported moderate
levels of burnout (60.4%) and compassion fatigue (56%) and oncology nurses were found to be at
an elevated risk, scoring significantly higher on burnout and compassion fatigue domain.
Contrastingly, a study by Gross et al., ( 2019) found high levels of burnout (M = 23.56, SD =
There was no significant difference in the levels of STS among three groups. As shown in
(Table 4.1) moderate levels of STS were reported relative to mean sample score (Mgp1= 27.87,
S.D= ± 5.16; Mgp2=30.50, S.D=±7.28; Mgp3= 30.15, S.D = ±7.48) among Group 1, 2 & 3
respectively. These results are contrary to the findings reported by (Pages et al., 2019; Li, 2018)
where the majority (37.4%) of oncology nurses working in different hospitals in Catalonia, Spain,
reported high secondary traumatic stress as compared to other Oncology HCWs. Additionally, a
study by Gross et al ., (2019) also found higher levels of STS among Israeli psycho-oncologists &
The third objective of the study was to assess and compare Emotional Processing among
Oncologists, Nurses and Health Care assistants associated with Cancer Care. To fulfill this
objective, it was hypothesized that there will be no significant difference in Emotional Processing
among Oncologists, Nurses and Health Care assistants associated with Cancer Care. The results of
the present study revealed that there is a statistically significant difference in the Experience
Sub-scale (p=0.03,<0.05) ) of Emotional processing among the three groups, Therefore, H3 was
rejected.
As shown in (Table 4.1) nurses scored significantly higher on the Experience sub-scale relative to
mean sample score (M=4.66,S.D = ± 1.69) as compared to Health Care Assistants (M=4.06, S.D =
± 1.64) & Oncologists (M= 2.75, S.D =± 1.93 ) indicating a difficulty in labeling their emotions
& a detachment from feelings, leading to misconstruing emotional sensations for physical illness .
Previous study by Pei et al .,(2021) is in consistent with the current findings, where higher scores
on Difficulties with identifying feelings (M= 18.13), Difficulty of describing feelings (M= 13.27),
Externally oriented thinking (M=21.86) and Alexithymia (M= 53.26) were reported among
emergency nurses in China. Additionally, a study by Franco & colleagues (2020), where higher
levels of alexithymia were reported among (13.6%) of Oncologists having a TAS-20 score while
majority (20.8%) showed the presence of alexithymic traits at a subclinical borderline level,
(p=0.688,>0.05) & Avoidance (p=0.468, >0.05) sub-scale of Emotional Processing among the
three groups. High Average scores on Suppression & Avoidance subscale of emotional
processing among Group 1 relative to mean sample score (Msupp.=5.12 ,S.D = ± 1.95,
Mavoid.=4.45 ,S.D =± 2.83), Group 2 (Msupp.= 5.53, S.D= ± 2.22, Mavoid.=5.58 ± 1.50) &
Group 3 (Msupp.=4.97,S.D= ± 2.00, Mavoid.=5.42, S.D =±1.40) were reported. Average scores
were reported on the Unprocessed & Controllability sub-scale of Emotional Processing among
Group 1 (Munpro.=4.75,S.D= ± 2.47,Mcont.= 4.40,S.D= ± 2.98), Group 2 (Munpro.= 4.88,S.D= ±
1.70). This can be explained by the findings of Helsel (2008) study, where frequent exposure to
death and loss, among those in helping professions, was found to be associated with
desensitization (ρ= 0.54; p <0.05) & development of coping mechanisms such as suppression (ρ=
0.34; p <0.05) & avoidance (ρ= 0.53; p <0.05) preventing them from fully acknowledging and
The fourth objective of the study was to explore the relationship between Disenfranchised
Grief, Compassion Fatigue and Emotional Processing among Oncologists, Nurses and Health
Care assistants associated with Cancer Care. To fulfill this objective, it was hypothesized that
there will be no significant relationship between Disenfranchised Grief, Compassion Fatigue and
Emotional Processing among Oncologists, Nurses and Health Care assistants. The results are not
between Disenfranchised Grief & Compassion Fatigue (Burnout & STS) among the three groups.
A significant negative correlation was found between Burnout and the second sub-domain of
Disenfranchised Grief i.e Acknowledgment of loss. (ρ= -0.34; p <0.01), suggesting less
frustration, failure and a sense of detachment among Oncology HCWs & Vice -Versa. As shown
in (Table 5), a negative correlation was also found between Burnout and third subdomain of
Disenfranchised Grief i.e Inclusion as a griever (ρ = -0.40; p <0.01) , suggesting less HCWs are
included as grievers, more likely they are to report feeling of frustration , depersonalisation &
detachment from work & Vice Versa. A negative correlation was found between Disenfranchised
Grief (Total) & Burnout (ρ = -0.45;p <0.01), suggesting less an HCWs grief is supported , more
they are likely to report feelings of frustration, failure and a sense of detachment & Vice -versa.
The current findings can be understood from the findings of Brown & Wood (2009) study, where a
negative correlation was found between disenfranchisement of open expression of grief following
patient death, on the part of nurses caring for patients in critical care units & compassion fatigue
(ρ = -0.55;p <0.01) and burnout (ρ = -0.65;p <0.01). Similarly, a negative correlation was also
found between social acknowledgement of grief & burnout (p=−0.26, p < 0.01) among Israeli
Psycho oncologists and Social Workers (Gross et al.,2019). The current findings are also consistent
with the findings of a study by Pei et al ., (2019) where a negative correlation was found between
Burnout & Subjective support (r=−.415,p <0.01), Burnout & Objective support (r=−.249,p
<0.01)& Burnout & Support availability(r=−.348,p <0.01) , Burnout & Social Support (r=−.444,p
potentially viable approach to alleviating the incidence of burnout among emergency nurses
As shown in (Table 5), a negative correlation was found between third domain of
Disenfranchised Grief i.e Inclusion as a griever & Secondary Traumatic Stress (ρ=-0.34,p<0.01),
suggesting that less the inclusion of HCWs as griever, the more they are likely to get affected by
the traumatic & illness experiences of their patients. As shown in (Table 5), a negative correlation
was found between Disenfranchised Grief (Total) & Secondary Traumatic Stress (ρ=-0.39,
p<0.01), suggesting the more an individual sustain in the feeling of loss that is not or cannot be
openly acknowledged, publicly mourned, or socially supported, more they are likely to get affected
by the traumatic & illness experiences of their patients. This can be understood from the findings
of Gross et al., (2019) study where a negative correlation between social acknowledgment of loss
following a patient death and STS (r = 0.41, p < 0.01 among psycho-oncologists was found,
specifically higher levels among those who found their loss less acknowledged (M=19.43,
S.D=5.66)
A positive correlation was found between Burnout & Secondary Traumatic Stress
(ρ=0.46,p<0.01) suggesting the more exposure to the illness & traumatic experiences of others,
more likely a HCW experiences a state of emotional exhaustion & depersonalisation. This finding
is consistent with the findings of a study conducted by Whippen and Canellos (1991) where out
of 598 oncologists, (56%) of respondents reported burnout, (53%) of whom attributed their
burnout to excessive exposure to fatal illness. These findings are also consistent with a study by
Zakeri et al., (2020) that found a positive correlation between Secondary Traumatic Stress and
Burnout (r=0.571 , p < 0.01) among Nurses working in public hospitals in south Iran (Rafsanjan).
Table 5.1 depicts a Spearman correlation coefficient computed to assess the relationship
between Disenfranchised Grief & Emotional Processing among the three Groups. A negative
correlation was found between third subdomain of Disenfranchised Grief i.e Inclusion as a
griever & Controllability sub-scale of Emotional Processing (ρ = -0.34, p <0.05), suggesting less
HCWs are likely to be included as a griever, the more they are likely to control their thoughts
about difficult or unpleasant events related to patients death especially when an overt expression is
not socially approved or seen as appropriate at workplace. As shown in (Table 5.1), a negative
correlation existed between Disenfranchised Grief (total) & Controllability sub-scale of Emotional
Processing (ρ =-0.28,p<0.05) .These findings are consistent with the Emotional Processing
Model, given by Baker et al., (2009) which states that in presence of powerful externally oriented
emotions involving high arousal, frustration, agitation or anger, the perception of how much
control one should have over their emotional expression related to emotional rules or beliefs about
feelings and emotions comes into play. Individuals try to control their thoughts about difficult or
unpleasant events especially when an overt expression is not socially approved or seen as
appropriate, which later may or may not surface as an inability to control emotions.
Table 5.2 shows a Spearman correlation coefficient computed to assess the relationship
between Compassion Fatigue (Burnout & STS ) & Emotional Processing. A positive correlation
was found between Burnout & Unprocessibility sub scale of Emotional Processing (ρ=0.27,
suggesting that individuals with more intense feelings of frustration, detachment &
depersonalisation are more unable to process their emotional experiences & more likely to exhibit
higher controllability over their emotions & Vice versa. Previous literature also suggests that in a
work setting, employees may be required and even forced to modify or control their emotional
expressions as part of their professional role to enhance organization task, performance and
efficiency (Joseph and Newman, 2010; Dijk et al., 2017) allowing them little space to process
their emotions.
As shown in (Table 5.2), a positive correlation between Burnout & Experience subscale of
Emotional Processing (ρ= 0.287,p<0.05), suggesting that individuals with higher levels of Burnout
are more likely to have difficulty identifying & labeling their emotions & a positive correlation
between Burnout & Emotional Processing (total) (ρ= 0.28, p <0.05) suggesting that HCWs with
higher levels of feelings of depersonalisation & frustration, are more likely to use multiple
mechanisms to move from emotional conflict to a state of resolution & Vice Versa. These findings
are consistent with previous studies which suggests that emotion regulation processes implied by
what employees feel and what they ought to feel (Gross, 1998; Thwaites, 2017) thus, leading to an
inability to understand their feelings. Additionally, a study by Pei et al ., (2021) also found a
positive correlation between burnout & Difficulties with identifying feelings(r= .561,p <0.01),
burnout & Difficulty of describing feelings (r=471,p <0.01), burnout & Alexithymia (r= .384,
As shown in (Table 5.2 ) a positive correlation was found between Secondary Traumatic
Stress (STS) & Unprocessibility sub scale of Emotional Processing(ρ= 0.36,p<0.05), suggesting
that HCWs with higher exposure to death & traumatic experiences of their patients, are more likely
to absorb & decline their emotional disturbances to the extent that other work related behaviors
can be continued without disruption & Vice Versa. This is consistent with the understanding of the
Emotional Processing Model, proposed by Baker et al., 2009 which suggests unprocessed
emotions following traumatic experiences are internally experienced as persistent , intrusive &
lead to inadequate resolution from the emotional event, further exaggerating the feelings of
vicarious traumatization. Additionally, these findings can also be understood from the concept of
"hysteria" developed by Sigmund Freud and Josef Breuer, where it was proposed that hysterical
and Breuer, a patient treated by Breuer, Anna O. 's, symptoms were believed to have originated
from the period when she was caring for her sick father. They interpreted her symptoms as
memory symbols of her father's sickness, exposure to his illness experiences and subsequent death,
suggesting that they represented a form of mourning. While caring for her father, Anna O. had to
control intense emotions instead of expressing them through appropriate words and actions. This
failure to adequately process her emotions resulted in the development of various neurotic
sub scale of Emotional Processing (ρ=0.35,p<0.05) suggesting that HCWs with higher exposure to
death, traumatic & illness experiences of their patients, are more likely to exercise control over
their emotional feelings guided by emotional rules & beliefs. A positive correlation was found
between Secondary Traumatic Stress & Emotional Processing (total) (ρ= 0.27,p<0.05) suggesting
that HCWs with higher exposure to death, traumatic & illness experiences of their patients, are
more likely to use multiple mechanisms to move from emotional conflict to a state of resolution &
Vice Versa. Previous studies which aim to understand both positive & negative outcomes of
emotional regulation processes at the workplace support the findings & suggest that at the
organizational level, these processes can improve productivity, performance, and social
interactions. However, at the individual level, they are more likely to lead to negative outcomes,
causing exhaustion and frustration, ego-depletion and stress, fatigue and burnout, as well as
reducing self-identity in favor of a pseudo identity (Gross, 1998; Moon and Hur, 2011; Von
Scheve, 2012;Beal et al., 2013; van Dijk et al., 2017;Zaehringer et al., 2020).Overall, the findings
suggest that genuine expression of emotional state at the workplace, provide support for HCWs
emotional well-being to prevent negative outcomes associated with emotion regulation processes