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DM3125 Service Manual
DM3125 Service Manual
Service Manual
Contents
1.
INTRODUCTION..............................................................................................1-1
1.1
2.
SPECIFICATION..............................................................................................2-1
3.
4.
5.
6.
3.1
3.2
4.2
5.2
DISASSEMBLY ................................................................................................6-1
6.1
6.2
ii
Service Manual
6.2.13
6.2.14
6.2.15
6.2.16
Removing
Removing
Removing
Removing
the
the
the
the
iii
Service Manual
1. INTRODUCTION
General Notes for Servicing
General Description
The manual describes areas to be maintained, the detailed installation, the disassembly, and
the component replacement procedures as well as the main trouble shooting guides.
Please take your time to read this manual thoroughly to obtain comprehensive knowledge
about the scanner before serving the unit.
1.1
(1)
Before trying to disassemble the scanner, make sure the power supply cord of the
scanner is disconnected from the power outlet. Under any circumstance, do not
remove or install the connectors on the scanner with the power supply turned ON.
(2)
Use caution not to drop small parts or screws inside the unit when disassembling and
reassembling. If left inside, they might cause the malfunction of the unit.
(3)
(4)
(5)
(6)
Use caution not to injure your fingers or hands when disassembling or reassembling
the unit.
1-1
Service Manual
2. SPECIFICATION
Basic Specifications
Model Name:
Xerox DM3125
Type:
Optical Resolution:
600 dpi
Color Depth:
Image Type:
Scan Speed:
(A4 size)
Scan Area:
Paper Size:
Paper Thickness:
Paper Input:
Physical Dimension:
HxWxD
Weight:
Interface:
Power Source:
Power Consumption:
2-1
Service Manual
3. PRECAUTIONS OF
INSTALLATION/TRANSPORTATION
Precautions of Installation
Transportation
3.1
Precautions of Installation
Pay attention to the following matters before unpacking and installation.
3.2
Transportation
To move the scanner from where it is installed, for repair or any other reason, make
sure to observe the following conditions:
(1)
(2)
(3)
Put the scanner in the packing case with the packing material.
3-1
Service Manual
4. THEORY OF OPERATION
Introduction
Main Control Unit
4.1
Introduction
Cold Cathode
Fluorescent Lamp
Host
Analogue
Signal
Paper
Lens
Reflected CIS CCD
Rays
Main
Main
Board
Board
Digital
Signal
1 0 0
1 0
Host
USB 2.0
Controller
4-1
4.2
Figure 4.2
4-2
Service Manual
ASIC
( S5 )
AFE
Logic circuit
Main Board
CIS
Figure 4.3
4-3
Host
Computer
Scanner Interface control the CIS internal LED of utilize LED_R and LED_G and LED_B
signals. Three outputs of a CIS for image process.
VCC
LED_R
Out1_up
LED_G
Out2_up
Scanner IF
LED_B
Out3_up
CIS
UP
VCC
Out1_down
Out2_down
Out3_down
CISDWN
Figure 4.4
4-4
Service Manual
2.
OS2
OS3
CISUP
OS3
OS2
B AFE
G HT82V26
R
OS1
Analog Mux
CIS DWN
OS1
Figure 4.5
OS2
OS3
The CIS output into the analog multiplexer separately. AFE have an internal 16 bit AC to DC
converter for transmits analog multiplexer output.
4-5
4-6
Service Manual
24V
Power Regulator
LM317
17V
Power Regulator
LM317
9V
Power Regulator
TPS5430
5V
Ultrasonic Sensor
DC Power Jack
CIS LED
S5
Motor Driver/Senspr
CIS sensor
AFE
Power Regulator
TPS54386
3.3V
1V
Power Regulator
TPS51116
4-7
1.8V
S5
1.DDR II
2.USB
3. Flash
4.Boot
Motor Driver/Senspr
CIS sensor
AFE
S5
DDR II
S5
DDR II
4-8
Wall-mount
100-240V
1A type or less
50-60Hz
70A
+24Vdc
0.0A
1.0A
24W
Service Manual
5. PROBLEM SOLVING
Diagnostics
Troubleshooting
This chapter supplies two paths for dealing with operational problems. The first relies on the
scanners internal diagnostics. The second uses troubleshooting flowcharts and tables to
isolate the problem. In many cases, the internal diagnostics will help you to locate the
source of the problem quickly. Use these diagnostics first. If the diagnostics do not locate the
source of the problem, refer to Section 5.2 Troubleshooting.
5.1
DIAGNOSTICS
The scanner has internal diagnostics to help you determine the cause of operational
problems. Some of the diagnostics function with the scanner online, while others are part of
a separate offline diagnostics feature.
5.1.1 ONLINE DIAGNOSTICS
Determine operational problems by observing the display panel and check the LED. With the
scanner online and operating normally, the LED is on. Other LED indications are described in
the following table:
Doublecolored
LED
Green Light
Double-colored
LED Red Light
7-segment LED
Screen
Description
On
Off
Shows 0
On
Off
Off
Short Blinking
Long
Blinking
Off
Shows 1~9
Refer to table
5.2.1
Off
Driver doesnt
connect to
Scanner yet
Scanner Ready
Group Error
5-1
Sleeping mode
When the machine starts, the red LED is on. After driver connects to scanner and get ready,
The green LED is on.
If there is a problem, the red LED blinks. The LED blinks in turn and the 7-segment LED
screen shows E and then the error code number to indicate various error codes, which one
can use to debug the machine.
Doublecolored LED
Red Light
7-segment LED
Screen
Error indication
4 blinks
Off
5 blinks
Off
6 blinks
Off
7 blinks
Off
8 blinks
Off
9 blinks
Off
12 blinks
Off
13 blinks
Off
20 blinks
5-2
Service Manual
Procedure
Abnormal Phenomenon
Error Indication
.
Motor is moving.
(Scanner should report no
paper message without motor
moving.)
A.
A.
B.
C.
5-3
B.
C.
Scan Button
FAILURE(Replace Scan
Button or UI board)
Function button
FAILURE(Replace
function button or UI
board)
Cancel Button
FAILURE(Replace
Cancel Button or UI
board)
This flowchart applies when the LED blinks to indicate Error code 4. And there is paper in the
ADF paper tray.
Group 1 Error
Group 1 Error?
No
End of test
No
End of test
Yes
(Paper in sensor error or
paper out sensor error)
Replace paper in or paper
out sensor
Group 1 Error?
Yes
(Paper out sensor error)
Replace paper out sensor
5-4
Service Manual
5.1.3.2
This flowchart applies when the LED blinks to indicate Error code 6. And there is no paper in
the ADF/front feed paper tray.
Group 2 Error
No
Group 2 Error?
Yes
5-5
End of test
5.1.3.3
This flowchart applies when the Check LED blinks 7 or 8 times the same while, with the
scanner offline.
Group 3 Error
Yes
No
CIS is on ?
E7 : Replace bottom CIS cable
E8 : Replace top CIS cable
Yes
Group 3 Error?
No
(Light check error)
E7 : Replace bottom CIS
E8 : Replace top CIS
Yes
Group 3 Error?
End of test
No
End of test
5-6
Service Manual
5.1.3.4
This flowchart applies when the LED blinks to indicate Error code 5 with manual. And there is
paper in the ADF paper tray.
Group 4 Error
Remove multi-feed
papers in scanner.
End of test
5-7
5.2
Troubleshooting
Refer first to the applicable troubleshooting flowchart in the following three sections. The
flowcharts refer you to the appropriate table for detailed troubleshooting.
5.2.1 Flowcharts
This section provides the following troubleshooting flowcharts:
5-8
Service Manual
5.2.1.1
Power
LED on
No
See Table 5.3
Yes
Initial test
(DRAM, NVRAM, AFE test)
No
Replace MB
Pass ?
Yes
Face down light check
Face up light check
No
Pass ?
Yes
Wait for command from host
(Green LED on)
5-9
5.2.1.2
Troubleshooting flowchart:
Online Troubleshooting
Frequent
Paper Jam?
Yes
No
Frequent
double feed
Yes
No
Large skew
volume?
Yes
No
Motor
non-rotation?
Yes
No
Motor
sudden stop?
Yes
See Table 5.7
No
Reading is not
performed or
Image does not
appear.
Yes
See Table 5.4 and Table 5.5.
No
Yes
Image
unclear
No
Strange
sound
generated?
No
5-10
Yes
Service Manual
5.2.2 Tables
The tables in this section provide detailed troubleshooting information.
5.2.2.1
Cause
Relevant
Unit
Check Method
Maintenance
Method
Remark
Unplugged from
outlet
AC power
unplugged at
unit
Power switch is
OFF
AC voltage
failure
Power unit AC
input connector
disconnected
Power switch
connector
disconnected
Power unit-main
PCBA connection
failure
Power unit
output voltage
failure
None
Visual check
None
None
Visual check
None
Visual check
None
None
None
AC outlet voltage
check
Visual check
None
None
Visual check
Connect the
connector.
None
None
Visual check
Connect the
connector.
None
Power
unit
Output voltage
(+24V) check
None
PCBA Failure
-main
control
PCBA
-LED
board
None
Tester check
(+24V, GND)
None
Connect the
connector
None
UI board-main
PCBA connection
failure
None
None
*
*
Visual check
Table 5.3
*: Check method explains how to check the failed item.
The visual check can be made by physically observing the part or observing the
offline test display on the front panel. The tester check is made by checking the
voltage levels of the relevant units.
5-11
5.2.2.2
Cause
Relevant
Unit
Check
Method
Maintenance
Method
Remark
ADF cover
open
ADF cover
Visual check
None
Table 5.4
5.2.2.3
Cause
Relevant
Unit
Check
Method
Maintenance
Method
Remark
ADF cover
open
Power
supply-main
control board
connection
failure
Power supply
fails.
ADF cover
Visual check
None
None
Visual check
Power supply
Tester check
(+24V, GND)
Replace the
power supply.
None
CIS-main
control board
connection
failure
CIS fails.
None
Visual check
Connect the
connector.
None
CIS
Visual check
Replace the
optical unit.
None
None
Table 5.5
5-12
Service Manual
5.2.2.4
Relevant
Unit
Check Method
Maintenance
Method
Remark
None
Visual check
Connect the
connector.
None
Power
supply
Tester check
(+24V, GND)
Replace the
power supply.
None
*
Motor-main
control PCBA
connection
failure
Motor failure
None
Visual check
Connect the
connector.
None
Motor
Visual check
Replace the
motor.
None
Table 5.6
5-13
5.2.2.5
Relevant
Unit
Check
Method
Maintenance
Method
Remark
None
Visual check
Connect the
connector.
None
Power supply
Tester check
(+24V, GND)
Replace the
power supply.
None
*
Motor- main
control PCBA
connection
failure
Motor failure
None
Visual check
Connect the
connector.
None
Motor
Visual check
None
Paper in/out
sensor - main
control PCBA
cable failure
Paper in/out
sensor - main
control PCBA
cable failure
Paper in/out
sensor failure
None
Visual check
Replace the
motor.
Connect the
connector.
Sensor
board- main
control PCBA
cable
Sensor board
Tester or
visual check
Replace the
Paper in/out
sensor cable.
None
Tester check
Replace the
PCBA.
None
Table 5.7
5-14
None
Service Manual
5.2.2.6
Image unclear
Cause
Relevant Unit
Check Method
Maintenance
Method
Remark
Dirt on
calibration
reference plate
Dirt on
calibration
reference plate
Calibration
reference plate
Visual check
None
Calibration
reference plate
Visual check
Dirt on the
glass
Glass
Visual check
None
None
Table 5.8
5.2.2.7
Relevant Unit
Check
Method
Maintenance
Method
Remark
Paper setting
failure
Operation
error
operation error
Teach users
how to
properly place
the paper.
None
None
Paper failure
Is the paper
correctly set in
the paper
chute?
Is the
specified paper
used?
Table 5.9
5-15
None
5.2.2.8
Cause
Relevant Unit
Check
Method
Maintenance
Method
Remark
Paper setting
failure
Operation
error
Operation
error
Teach users to
properly
position the
paper
None
None
Paper failure
Is the paper
correctly set in
the paper
chute?
Is the
specified paper
used
None
Table 5.10
5.2.2.9
Cause
Relevant Unit
Check
Method
Maintenance
Method
Remark
Paper setting
failure
Operation
error
Motor
Paper failure
Operation
error
Teach users to
properly
position the
paper.
Replace the
motor.
None
None
Motor failure
Is the paper
correctly set in
the paper
chute?
Visual check
Is the
specified paper
used?
Table 5.11
5-16
None
None
Service Manual
6. DISASSEMBLY
Service Tools
Procedure for Disassembly and Reassembly
6.1
Service Tool
Table 6.1 describes the maintenance tools necessary for the maintenance of this equipment.
No
Name
Description
1
2
3
4
5
6
7
Minus screwdriver
Philips screwdriver
(magnetic)
Oil
Grease
Alcohol (Isopropyl 91% >)
Digital voltmeter
Oscilloscope
Blower
6-1
6.2
(2)
Disconnect the power cable and remove the AC plug from the outlet before
disassembly and assembly.
(3)
Follow the disassembly and assembly procedures. Never loosen the screws of
parts that must not be disassembled.
(4)
(5)
(6)
6-2
Service Manual
Press the left hinge of the output tray inwardly to detach the pin of the output tray from
the scanner.
2.
Pin
Hinge
Output Tray
6-3
Upper
Base
Assembly
2.
Bottom Base
Assembly
Pin
6-4
Service Manual
Tip: To remove the pin easily from the scanner, please detach the pin in approximately 45
degrees as illustrated.
3.
6-5
4.
Hold the upper cover assembly and press the upper cover to detach the upper cover.
Upper
Cover
5.
Flat Cable
6-6
Service Manual
6.
Fixing
Screws
7.
Button PCBA
6-7
ADF Pad
6-8
Service Manual
6-9
2.
Detach the left pin of the paper guide from the hole.
3.
Repeat the same steps to detach the right pins of the input paper tray and paper guide.
6-10
Service Manual
4.
Input Tray
6-11
6.2.6 Removing the Main Control Board of the Bottom Base Assembly
1.
Turn the scanner over and remove 2 fixing screws on the metal cover of the bottom
housing.
2.
Insert the top of a flat screw driver into the slot to loosen the metal cover on the bottom
housing.
6-12
Service Manual
3.
PCBA
Mount
4.
Remove four fixing screws and disconnect all flat cables from the connectors.
Fixing Screws
Flat Cables
11.
Main Board
6-13
Remove the main control board as described in the preceding section 6.2.6.
2.
Flat Cables
Metal Case
6-14
Service Manual
Remove main control board of the bottom housing as described in preceding section
6.2.6.
2.
3.
4.
6-15
5.
Bottom
Cover
6.
Bottom
Cover
6-16
Service Manual
6.2.9
1.
Tab
3.
Tab of the
ADF Roller
6-17
4.
5.
Remove the ADF roller guide (guide paper lower) from the assembly by detaching its
pins from the slot as indicated.
ADF Roller
Guide (Guide,
Paper Lower)
Hole
6-18
Service Manual
ADF Roller
Guide
ADF Roller
6-19
6.2.10
Removing the Sensor PCBA and its Cable of the Bottom Base Assembly
1.
2.
6-20
Service Manual
6.2.11
1.
2.
6-21
3.
6-22
Service Manual
4.
On the internal side, remove the fixing screw for the ground wire.
Fixing
Screw
5.
6-23
Motor
6-24
Service Manual
6.2.12
1.
Remove the e-ring of the feeding roller and loosen the feeding roller with a flat screw
driver as illustrated.
6-25
1.
Smaller
Gear
3.
6-26
Service Manual
4.
Remove the e-ring of the other smaller gear and remove the gear.
5.
6-27
6.2.13
1.
Insert the top of a flat screw driver into the left slot of the CIS unit to loosen the unit
from the bottom base assembly.
6-28
Service Manual
2.
Insert the top of a flat screw driver into the right slot of the CIS unit as illustrated.
Gently loosen the CIS unit from the assembly.
3.
Gently loosen the studs one by one with your hands from the right to the left or from the
left to the right.
Studs
Right slot
Caution:
Do not push too hard while loosening the CIS unit with the flat screw driver in case the CIS
unit might be damaged.
4.
CIS Unit
6-29
6.2.14
1.
Ultrasonic
Sensor
2.
Loosen the ultrasonic sensor from the assembly with a screw driver as indicated.
6-30
Service Manual
3.
Ultrasonic
Sensor
6-31
6.2.15
1.
Remove one flat cable on the main board of the upper base assembly as illustrated.
Flat Cable
2.
Turn over the upper base assembly to remove the calibration sheet on the CIS unit as
illustrated.
Calibration
Sheet
6-32
Service Manual
3.
Detach 12 studs from the slots on the upper base assembly with a Philips screw driver
as illustrated.
Studs x 12
4.
CIS Unit
6-33
6.2.16
Turn over the upper base assembly to review the main board as illustrated. Remove two
fixing screws, all cables (sensor cables x 2, and flat cable x 1) on the board.
Sensor
Cable (A)
Sensor
Cable (B)
Main Board
6-34
Service Manual
6.2.17
1.
Sensor
Cable (A)
Sensor
Cable (B)
2.
Remove two sensors from the slots of the upper base assembly respectively as
indicated.
6-35
Slot
Sensor
Paper-In
Sensor
Ultrasonic
Sensor
(Transceiver)
6-36