John Pinching clippings oneHMRC Nov 2006 Have you got the X-Factor? aoneHMRC 3 Minister congratulates staff for excellent service Simply the best PAYMASTER Generat Dawn Primarcto has ‘opened the new contact ‘entre at Queens Dock in tiverpoot ‘Thecente started hating ‘alstrse mons ag haha been developed, wth a ‘temede eturee and tectnatgy in tho spe of nity 95 ays thas aeay Improve the quality oF Stevie and een the amber ofa hande, fenabingitto hice ciency targets ‘Athough some experienced snanagers ave been brought Btonersce the pect, oustanding ort sit (wn rime many ays conta cent stl ace the interac between aly and every = they shape the publ weno the Department “engratuateyou forthe improvement ready made and fer your pate espa to the demands from the Deparment © provide an excel sei: She aso acnondedaed the expansion ofthe St sel and Glasgow contact corres. ead of contact centes Linda Msn si“ invowed inthe tre tes ae realy pulled tgetnerto rake things wore succesfll, Wohove asi wore keen to help astomers Most Ingaaty ary hen Ambition ‘isis my Fisk moor job and seit sagreat stepping tone to bgger ‘ings. Theresa good set up hare {sed the banter between staff i ‘rt Oceana you get moody People caling but you just have Fseaboveitandty whe. Ni pinks Excited Iesbean realy extng sweat Started on hisjourney ogee Ihwastaré workat the begining tut the confidence of the team is rom fv abo tearieg aot sot people end get re ‘atsaction out of helping peo be Atmosphere Ive wostedin contact centres Rebecca Stash many of te sat are new To petit up ard runing socuicyis an absolutely trent and 3 efor bt thre seo 096 Ineduale” atte atmosphere here has rector af Cutamer een challenging and teresting Contact ik age ade olan abe 0 my ort “he tek eno teat “pect the Deparment a top-perorming contact } \ Centre busnesscompared PL Mould whee best coe the publican pte secs Tax credits claimants get better service ‘THE Tae Cre Office is providing a better customer fervice and reducing the numberof claimants who receive large over or| under payments. ‘The improvement has been made by persuading people 0 renew ther {lars ex, and by pocesing thowe las much aster “Thats good news ecorting to Tracy Kiam because that means HUM pays the core amount ‘are Large overpayments porseuar sre she main pce ‘Sarasa Mshove wth he stem “racyathe deputy deer of the lnfermation a Planing Gropp ‘he ae Ces Office “i ben clara effort” apd makeing waking together to erstade prope to renew thei Sameer eanaie acting caiman Pat ray. infacing sme toh {quesioning om partments Pubic ‘Recounts Commitee also pais tbat othe Deparment efforts ontaccests nthe many bereits ae credits arentabaysa fied sum often theyre tare to meet on inahiduats pec orcumstances to rvide more el to those who ned A ution india reuse ‘change HURC an over er onderpay ‘em forsome ime. ‘About six mien people clam tox catia and becone soa Rave ow ‘reomes they an fait eto ay money back ‘When people sendin ther renewal fore they gue HMR ho lnfxmation to determi preity owmush they sould have been pad “this year we sent the forms out cetera ad spite hy od to be backawhole month ete, Dy the end of August sa Tracy “Amos everyone got them i 08 “List year we took unt bond math 2008 o process the rene, Th year wea the buco them done bythe end of Octobe helps {spay dima the cnet amourt more qui. “AlotoF people have worked reallghard to deine resced ‘verpayments anda beter Tera maave tik Although he computer stoma rene hose damants who recive 3 fed sm Tag aio pad th ffs of the contact centres hae ren abet rower queef al ales the ‘Sime dy even peak periods. ts been a magnet perfomance They asa prosctely esate als regia with other {queries 0 renew the tax ces fing the sae cl "racy sid the mrtg campaign for renews hod abo been very sfietne "Anew fourmont campsign which includes advertising n womens ‘magarines on ado ard TVs onder vay tas to persue people to onact HIRE soon ere 2 {hang in thie cremstncas athe ‘anni nb the one ther plication sp HMRC can more uly pay thom the eet aout Contact centres work for Children in Need ALMOST twohuncred staff donate ther expertise to help the BBC children in Need appeal me 120s fam ances and lap, handed eephone ane internet donations and eses intheMandreter contact Cente About 60 ta the some at St Avil “They worked rom Gpmtomrighton 17 November ef yourang to ‘rate 9 deraton youmay he ended up tain to someone outnon {Wotan fuller story next ‘gag bin he meantime if youwanttofind out mre Shoutthe appeal ermake 3Tackling crime in Ireland CRIMINALS have been examine common probleme \wamed thatthe land betupon he tao border inireland doesnt jurists sch athe offer them any Movement of goods he protection. Haat desl 2 ows of ‘rminat money ‘hewarning ame om "Theres ne ore agency oth Pal Goppinssecunty —thatcansccestly tackle insta, Nother iland organise rine hesaid Office and ish usice | “Wecanonly ity ‘minster chal MeDowell, working together” athe eer css Border" Paul Gogpns agreed. Orgpised rime “awenfercenet fears eseament inte sh rsictions Tension from HMRC. canine tomount ove thedosingarkess He succesful jot operation reads upOsupon witie aginst mina nduang ‘hespecasthandal dr deateg laundered Svesigaton teem infact ara smeggled and Giminalimestgation. __courterfi gps. Daim Taneaidthe event simed to put them cu of tortie arenes of busine? cerganised cine onboth —_“Insaidone the siéeso the border and biggest problems for HRC Jn Northern tnd the egal ae of dite and consequent es of xese ll ining som petro s smuggled rom the ‘epubleintathepowce, ‘often in unstable vies thataeotrenely angers Trefueisofen ‘sored in mprovsed storage ‘onan causing» dane totheenaranment Rebate diesel wih alow ate of ens ty we Inagiuture and fisting, ‘Tye Ugandthe Pepublicot Ireland ute ed and geen ‘yes repectvly to entfy ‘ermal attempt remove the dye and ‘Geil marers called {uel aedeing before saling it