Service Manual Phaser - 3250

14.04.
2010
Phaser 3250
:
1. PBA Main Controller (P3250 D) 140N63322. 2. PBA Main Controller (P3250 DN) 140N63323.
Service Manual 701P47817
Phaser 3250
Laser Printer
Service Manual 701P47817
Phaser 3250
Laser Printer
Warning The following servicing instructions are for use by qualified service personnel only. To avoid personal injury, do not perform any servicing other than that contained in the operating instructions, unless you are qualified to do so. First Printing: March 2008
Prepared By: Xerox Corporation XOG Worldwide Product Training and Information 26600 SW Parkway Wilsonville, OR 97070
Unpublished rights reserved under the copyright laws of the United States. Contents of this publication may not be reproduced in any form without permission of Xerox Corporation. Copyright protection claimed includes all forms and matters of copyrightable materials and information now allowed by statutory or judicial law or hereinafter granted, including without limitation, material generated from the software programs which are displayed on the screen such as styles, templates, icons, screen displays, looks, etc. Xerox technical training materials and service manuals are intended for use by authorized Xerox service technicians and service partners only and are not for resale. These materials may not be distributed, copied, or otherwise reproduced without prior written consent from Xerox Corporation. XEROX, CentreWare, Phaser, PrintingScout, and Walk-Up are trademarks of Xerox Corporation in the United States and/or other countries. Adobe and PostScript are trademarks of Adobe Systems Incorporated in the United States and/or other countries. Apple, Bonjour, ColorSync, EtherTalk, Macintosh, and Mac OS are trademarks of Apple Computer, Inc. in the United States and/or other countries. PCL is a trademark of Hewlett-Packard Corporation in the United States and/or other countries. Microsoft, Windows, Windows Server, and Windows Vista are trademarks of Microsoft Corporation in the United States and/or other countries. Novell, NetWare, and IPX/SPX are trademarks of Novell, Incorporated in the United States and/or other countries. SunSM, Sun Microsystems, and Solaris are trademarks of Sun Microsystems, Incorporated in the United States and/or other countries. UNIX is a registered trademark in the US and other countries, licensed exclusively through X/Open Company Limited. As an ENERGY STAR partner, Xerox Corporation has determined that this product meets the ENERGY STAR guidelines for energy efficiency. The ENERGY STAR name and logo are registered U.S. marks.
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Phaser 3250 Laser Printer Service Manual
Service Terms
Manual Terms
Various terms are used throughout this manual to either provide additional information on a specific topic or to warn of possible danger present during a procedure or action. Be aware of all symbols and terms when they are used, and always read Note, Caution, and Warning statements. Note A note indicates an operating or maintenance procedure, practice or condition that is necessary to efficiently accomplish a task. A note can provide additional information related to a specific subject or add a comment on the results achieved through a previous action.
Caution
A caution indicates an operating or maintenance procedure, practice or condition that, if not strictly observed, results in damage to, or destruction of, equipment.
Warning A warning indicates an operating or maintenance procedure, practice or condition that, if not strictly observed, may result in personal injury.
Product Terms
Caution: A personal injury hazard exists that may not be apparent. For example, a panel may cover the hazardous area. Danger: A personal injury hazard exists in the area where you see the sign.
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Symbols Marked on the Product
Warning. Danger invisible laser radiation when open. Avoid direct exposure to beam.
Hot surface on or in the printer. Use caution to avoid personal injury.
Warning. Use caution to avoid personal injury.
Use caution (or draws attention to a particular component). Refer to the manual(s) for information.
Do not touch the OPC Drum.
Do not expose the item to sunlight.
Do not tilt the Print Cartridge.
0C 32F
35C Do not expose item to high temperature. 95F
Recycle the item.
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Power Safety Precautions

Power Source
For 115 VAC printers, do not apply more than 127 volts RMS between the supply conductors or between either supply conductor and ground. For 230 VAC printers, do not apply more than 254 volts RMS between the supply conductors or between either supply conductor and ground. Use only the specified power cord and connector. This manual assumes that the reader is a qualified service technician. Plug the three-wire power cord (with grounding prong) into a grounded AC outlet only. If necessary, contact a licensed electrician to install a properly grounded outlet. If the product loses its ground connection, contact with conductive parts may cause an electrical shock. A protective ground connection by way of the grounding conductor in the power cord is essential for safe operation.
Disconnecting Power
Warning Turning the power Off using the power switch does not completely deenergize the printer. You must also disconnect the power cord from the printers Alternating Current (AC) inlet. Disconnect the power cord by pulling the plug, not the cord. Disconnect the power cord in the following cases:

if the power cord or plug is frayed or otherwise damaged, if any liquid or foreign material is spilled into the product, if the printer is exposed to any excess moisture, if the printer is dropped or damaged, if you suspect that the product needs servicing or repair, whenever you clean the product.
Electrostatic Discharge Precautions

Some semiconductor components, and the respective sub-assemblies that contain them, are vulnerable to damage by Electrostatic Discharge (ESD). These components include Integrated Circuits (ICs), Large-Scale Integrated circuits (LSIs), field-effect transistors, and other semiconductor chip components. The following techniques will reduce the occurrence of component damage caused by static electricity. Be sure the power is Off to the chassis or circuit board, and observe all other safety precautions.
Immediately before handling any semiconductor components assemblies, drain the electrostatic charge from your body. This can be accomplished by touching an earth ground source or by wearing a wrist strap device connected to an earth ground source. Wearing a wrist strap will also prevent accumulation of additional bodily static charges. Be sure to remove the wrist strap before applying power to the unit under test to avoid potential shock. After removing a static sensitive assembly from its anti-static bag, place it on a grounded conductive surface. If the anti-static bag is conductive, you may ground the bag and use it as a conductive surface. Do not use freon-propelled chemicals. These can generate electrical charges sufficient to damage some devices. Do not remove a replacement component or electrical sub-assembly from its protective package until you are ready to install it. Immediately before removing the protective material from the leads of a replacement device, touch the protective material to the chassis or circuit assembly into which the device will be installed. Minimize body motions when handling unpacked replacement devices. Motion such as your clothes brushing together, or lifting a foot from a carpeted floor can generate enough static electricity to damage an electro-statically sensitive device. Handle ICs and Erasable Programmable Read-Only Memories (EPROMs) carefully to avoid bending pins. Pay attention to the direction of parts when mounting or inserting them on Printed Circuit Boards (PCBs).
vi
Service Safety Summary

General Guidelines
For qualified service personnel only: Refer also to the preceding Power Safety Precautions on page v. Use care when servicing with power: Dangerous voltages may exist at several points in this product. To avoid personal injury, do not touch exposed connections and components while power is On. Disconnect power before removing the power supply shield or replacing components. Do not wear jewelry: Remove jewelry prior to servicing. Rings, necklaces, and other metallic objects could come into contact with dangerous voltages and currents. Ozone: During normal operation, this machine produces ozone gas. The amount of ozone produced does not present a hazard to the operator. However, it is advisable that the machine be operated in a well ventilated area.
Warning Labels
Read and obey all posted warning labels. Throughout the printer, warning labels are displayed on potentially dangerous components. As you service the printer, check to make certain that all warning labels remain in place.
Safety Interlocks
Make sure all covers are in place and all Interlock Switches are functioning correctly after you have completed a printer service call. If you bypass an Interlock Switch during a service call, use extreme caution when working on or around the printer.
Class 1 Laser Product

The Phaser 3250 is certified to comply with Laser Product Performance Standards set by the U.S. Department of Health and Human Services as a Class 1 Laser Product. This means that this product does not emit hazardous laser radiation; which is possible only because the laser beam is totally enclosed during all modes of customer operation. When servicing the printer or laser unit, follow the procedures specified in this manual and there will be no hazards from the laser.
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Maintenance
Cleaning
Before cleaning this product, unplug the product from the electrical outlet. Aways use materials specifically designated for this product, the use of other materials may result in poor performance and create a hazardous situation. Do not use aerosol cleaners; they may be explosive and flammable under certain conditions.
Toner Cartridge
The product contains a dry image cartridge that is recyclable. Under various state and local laws, it may be illegal to dispose of the cartridge into the municipal waste. Check with the local waste officials for details on recycling options or the proper disposal procedures.
Fuses
Warning Do not install a Fuse of a different type or rating. Installing the wrong type or rating of Fuse can cause overheating and a risk of fire.
Part Replacement
Only use genuine Xerox approved spare parts or components to maintain compliance with legislation and safety certification.
Reassembly Precautions
Use extreme care during assembly. Check all harnesses to ensure they do not contact moving parts and do not get trapped between components.
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Servicing Electrical Components

Before starting any service procedure, switch the printer power Off and unplug the power cord from the wall outlet. If you must service the printer with power applied, be aware of the potential for electrical shock.
Warning Do not touch any electrical component unless you are instructed to do so by a service procedure.
Servicing Mechanical Components

When servicing mechanical components within the printer, manually rotate the Drive Assemblies, Rollers, and Gears.
Warning Do not try to manually rotate or manually stop the drive assemblies while any printer motor is running.
Servicing Fuser Components
Warning
This printer uses heat to fuse the toner image to paper. The Fuser is VERY HOT. Turn the printer power Off and wait at least 5 minutes for the Fuser to cool before attempting to service the Fuser or adjacent components. Phaser 3250 Laser Printer Service Manual ix
Moving the Printer
Warning
Parts of the printer are hot. Wait at least 30 minutes for the printer to cool before moving or packing the printer.
Warning Use the power switch to turn Off the printer, and unplug all cables and cords. Do not turn the printer Off by pulling the power cord or using a power-strip with an On/Off switch.
Warning Back injury could result if you do not lift the printer properly.
The printer can be lifted by one person. Use safety lifting and handling techniques when moving the printer. Always move the printer separately from Tray 2.
11.9 kg 26.2 lb
s3250-001
When shipping the printer, repack the printer using the original packing material and boxes or a Xerox packaging kit. Instructions for repacking the printer are included in the kit. If you do not have all the original packaging, or are unable to repackage the printer, contact your local Xerox service representative.
Caution
Failure to repackage the printer properly for shipment can result in damage to the printer. Damage to the printer caused by improper packaging is not covered by the Xerox warranty, service agreement, or Total Satisfaction Guarantee.
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Regulatory Information
Xerox has tested this product to electromagnetic emission and immunity standards. These standards are designed to mitigate interference caused or received by this product in a typical office environment.
United States (FCC Regulations)

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the Federal Communications Commission (FCC) Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If it is not installed and used in accordance with these instructions, it may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment Off and On, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiver (device being interfered with). Increase the separation between the printer and the receiver. Connect the equipment into an outlet on a circuit different from that which the receiver is connected. Consult the dealer or an experienced radio/television technician for help.
Any changes or modifications not expressly approved by Xerox could void the user's authority to operate the equipment. To ensure compliance with Part 15 of the FCC rules, use shielded interface cables.
Canada (Regulations)
This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numrique de la classe B est conforme la norme NMB-003 du Canada.
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European Union
The CE mark applied to this product symbolizes Xeroxs declaration of conformity with the following applicable Directives of the European Union as of the dates indicated: December 12, 2006: Council Directive 2006/95/EC as amended. Approximation of the laws of the member states related to low voltage equipment. December 15, 2004: Council Directive 2004/108/EC as amended. Approximation of the laws of the member states related to electromagnetic compability. This product, if used properly in accordance with the user's instructions, is neither dangerous for the consumer nor for the environment. To ensure compliance with European Union regulations, use shielded interface cables. A signed copy of the Declaration of Conformity for this product can be obtained from Xerox.
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Manual Organization
The Phaser 3250 Laser Printer Service Manual is the primary document used for repairing, maintaining, and troubleshooting the printer. Use this manual as your primary resource for understanding the operational characteristics of the printer and all available options. This manual describes specifications, theory, and the diagnosis and repair of problems occurring in the print engine and attached options. Also included are detailed replacement procedures, parts lists, and wiring diagrams. The Phaser 3250 Laser Printer Service Manual contains these sections: Introductory, Safety, and Regulatory Information: This section contains important safety information and regulatory requirements. Section 1 - General Information: This section contains an overview of the printers operation, configuration, specifications, and consumables. Section 2 - Theory of Operation: This section contains detailed functional information on the print engine components. Section 3 - Error Codes and Messages: This section provides detailed troubleshooting procedures for error messages and codes generated by resident diagnostics. Section 4 - General Troubleshooting: This section contains the operation of Power On Self Test (POST) and Service Diagnostics. In addition, this section includes troubleshooting methods for situations where error indicator is not available. Section 5 - Print-Quality Troubleshooting: This section focuses on techniques to correct image quality problems associated with the printer output. Section 6 - Adjustments and Calibrations: This section provides procedures for the adjustment of the print engine components. Section 7 - Cleaning and Maintenance: This section provides periodic cleaning procedures for the printer. Section 8 - Service Parts Disassembly: This section contains removal procedures for spare parts listed in the Parts List. A replacement procedure is included when necessary. Section 9 - Parts List: This section contains exploded views of the print engine and optional Field Replaceable Units (FRUs), as well as part numbers for orderable parts. Section 10 - Plug/Jack and Wiring Diagrams: This section contains the plug/jack locations and the wiring diagrams for the printer. Appendix A - Reference: This section provides an illustration of the printers Control Panel menu structure, printer firmware update instructions, and a list of acronyms and abbreviations.
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Contents
Contents
Service Terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii Symbols Marked on the Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv Power Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v Electrostatic Discharge Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi Service Safety Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii Manual Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiv
1 General Information
Printer Introduction and Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Technical Support Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Printer Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 Parts of the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4 Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4 Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4 Duplex Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5 LAN (Network Model) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5 Control Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6 Printer Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8 Additional Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8 Optional 250-Sheet Feeder (Tray 2). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8 Maintenance Items. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9 Consumables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11 Functional Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11 Memory Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11 Environmental Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12 Electrical Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13 Print Speed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13 Operating Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-14 Warm-Up Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-14 First Print Output Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-14 Image Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15 Physical Dimensions and Clearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-16 Mounting Surface Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-17 Media and Tray Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-18 Non-Genuine Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-20 Toner Remaining Amount . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-20 Maintenance Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-20 Firmware Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-20 Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-21 Power Save Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-21 Printer Settings Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-23 Accessing Printer Settings Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-23 CentreWare IS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-24 Accessing the CentreWare IS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-24
xv
Reports and Information Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-26 Control Panel Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-27 CentreWare IS Method (Network) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-28 Printer Settings Utility Method (USB Connection) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-31 Demo Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-32 Menu Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-33 Configuration Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-34 Event Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-36 Supplies Info . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-37 Page Count . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-37 Print Cleaning Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-38 PCL Font List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-39 PS Font List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-39
2 Theory of Operation
Phaser 3250 Operational Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2 System Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2 Paper Path of the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3 Paper Feeding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3 Major Assemblies and Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8 Transfer Roller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8 Drive Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8 Fuser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9 Laser Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11 Print Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12 Electrical Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13 Main Controller Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13 High-Voltage Power Supply (HVPS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18 Low-Voltage Power Supply (LVPS) (SMPS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-21 Fuser AC Power Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-23 Engine F/W . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-24
3 Error Messages and Codes

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2 Accessing the Event Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2 Event Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3 Servicing Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4 Error Messages and Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5 Error Message Abbreviations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5 Error Message Summary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6 Jam Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7 Paper Jam 0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7 Paper Jam 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9 Paper Jam 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11 Jam Duplex . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13 Tray and Paper Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14 No Paper Error. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14 Paper Empty without Indication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15 Multi Feeding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16 Wrong Print Position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17
xvi
Contents Consumables/Routine Maintenance Part Errors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18 Fuser Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18 Paper Rolled in the Fuser. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20 Fuser Gear Does Not Function due to Overheating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22 Paper Rolled on the OPC Drum . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-24 Print Cartridge Not Installed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-26 Motor, Cover, and Laser Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-27 Defective Motor Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-27 Front Cover Open. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-28 Laser Unit Not Ready. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-29 Print-Quality Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-30 Vertical Line Getting Curved . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-30
4 General Troubleshooting
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2 Service Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2 LED Status and Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2 No Error LED when the Front Cover is Open . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4 Inoperable Printer Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5 The Printer is Not Responding to the Print Command. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5 The Printer is Not Responding to a Print Command due to Incorrect Setup . . . . . . . . . . . . . . . . . . . . . . . . . 4-6 SPOOL Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7 Power Supply Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8 AC Power Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8 No Power. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9 Print Cartridge Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11 Precautions for Print Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11 Print Cartridge Life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11 Redistributing Toner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11 Operating System and Application Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12 Common Windows Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12 Common Macintosh Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12 Common Linux Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13 Common PostScript Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
5 Print-Quality Troubleshooting
Print-Quality Problems Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2 Defects Associated with Specific Printer Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2 Checklist Before Troubleshooting Print-Quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4 Checking the Printer Condition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4 Checklist Before Troubleshooting Image Quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5 Test Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10 Print-Quality Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11 Environmental Condition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11 Quality Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11 Paper Condition. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11 Printer Condition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11 Print-Quality Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-12 Print-Quality Defect Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-12 Repeating Defect Measurement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-13 Light or Undertone Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-14 Black Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-16 Uneven Density . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-18 Background Contamination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-19
xvii
Ghosting (1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-21 Ghosting (2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-23 Ghosting (3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-24 Vertical White Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-25 Vertical Black Line and Band . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-27 Horizontal Black Line and Band . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-28 Black/White Spot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-29 Stains on the Front of the Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-31 Stains on the Back of the Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-32 Blank Page (1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-33 Blank Page (2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-34
6 Adjustments and Calibrations

Adjustments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2 Altitude Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2 Adjusting Altitude . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3
7 Cleaning and Maintenance

Service Maintenance Procedure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2 Recommended Tools. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2 Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2 Cleaning the Print Cartridge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3 Cleaning the Laser Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4 Printing the Print Cleaning Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-5 Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-8 RIP (Repair, Inspect, and Prevent) Procedure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-8
8 Service Parts Disassembly

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-2 Standard Orientation of the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3 Preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-4 Notations in the Disassembly Text. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-5 Fastener Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6 Maintenance Items and Consumables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-7 Print Cartridge (PL1.1.20) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-7 Tray Holder Pad (PL11.1.14) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-8 Transfer Roller (PL1.1.11). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-10 MEA Pick Up Unit (Pick-Up Roller) (PL6.1.26) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-11 Fuser (PL9.1.0) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-13 Thermistor Assembly (PL9.1.5). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-15 Thermostat (PL9.1.7) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-16 Heat Roller (PL9.1.10). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-17 Pressure Roller (#1) (PL9.1.21) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-20 Pressure Roller (#2) (PL9.1.23) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-22 Halogen Lamp (PL9.1.30) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-24 Covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-27 Front Cover (PL4.1.0) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-27 Rear Cover (PL5.1.0). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-28 Top Cover (PL2.1.0) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-29 Left Cover (PL3.1.2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-32 Right Cover (PL3.1.3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-34 Manual Feeder Cover (PL4.1.3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-36
xviii
Contents Duplex . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-37 Duplex Unit (PL1.1.13) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-37 Paper Feeder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-38 Registration Clutch (PL6.1.18) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-38 Pick-Up Solenoid (PL6.1.37) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-39 Feed Roller (Registration Roller) (PL6.1.20) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-40 Feed Roller (PL6.1.83). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-43 Feed Actuator (PL6.1.72). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-45 Duplex Actuator (PL6.1.73) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-47 Feed Sensor (Photo Interrupter) (PL6.1.75) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-49 Empty Sensor (Photo Interrupter) (PL6.1.75) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-51 Empty Actuator (PL6.1.84) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-53 Exit Actuator (PL9.1.19) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-54 Exit Sensor (Photo Interrupter) (PL9.1.37) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-55 Xerographics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-57 Laser Unit (PL1.1.12) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-57 CRUM Board (PL6.1.53) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-58 Exit Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-59 Rear Guide Assembly (PL6.1.114) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-59 Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-60 Drive Assembly (PL1.1.8) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-60 Electrical . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-62 Main Controller Board (PL1.1.2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-62 Controller Shield (PL1.1.1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-63 High Voltage Power Supply (HVPS) (PL1.1.3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-64 Low Voltage Power Supply (LVPS) (PL1.1.4) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-67 LVPS Shield (PL6.1.64). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-69 Main Fan (PL6.1.5) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-71 DC Fan (Laser Unit Fan) (PL6.1.39). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-73 LED Board (PL6.1.44) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-75 Main ZENER Board (PL6.1.3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-76 Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-77 Memory Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-77 Optional 250-Sheet Feeder (PL1.1.18) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-78
9 Parts List
Serial Number Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-2 Using the Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-4 Print Engine Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-5 Parts List 1.1 Main . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-5 Parts List 2.1 Top Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-7 Parts List 3.1 Cover Assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-9 Parts List 4.1 Front Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-11 Parts List 5.1 Rear Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-13 Parts List 6.1 Frame . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-15 Parts List 6.1 Frame (continued) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-16 Parts List 7.1 Main Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-21 Parts List 8.1 Rear Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-23 Parts List 9.1 Fuser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-25 Parts List 10.1 Duplex Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-27 Parts List 11.1 Tray 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-29 Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-31 Parts List 12.1 Tray 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-31 Xerox Supplies and Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-34
xix
10 Plug/Jack and Wiring Diagrams

Plug/Jack Diagrams and Designators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-2 Print Engine Plug/Jack Designators. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-2 Plug/Jack Locators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-5 Map 1 - Main Controller Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-6 Map 2 - HVPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-7 Map 3 - LVPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-8 Map 4 - Fuser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-9 Notations Used in the Wiring Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-10 Print Engine Wiring Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-13 Map 5 - General Wiring Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-13 Map 6 - Main Motor, Interlock Switch, Fans, and Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-14 Map 7 - LVPS, HVPS, Fuser, Developer Unit CRUM, and Power Switch . . . . . . . . . . . . . . . . . . . . . . . . . . 10-15 Map 8 - Laser Unit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-16 Map 9 - Optional Tray 2 and Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-17
A Reference
Phaser 3250 Menu Map. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2 Updating Firmware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3 Network Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3 USB Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-5 Resetting Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-6 USB Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-6 Restoring Printer Setting and Network Setting (Network Connection) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-6 Acronyms and Abbreviations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-9
Index
xx
General Information
In this chapter...

Printer Introduction and Overview Printer Configurations Parts of the Printer Printer Options Maintenance Items Consumables Specifications Non-Genuine Mode Maintenance Function Power Save Mode Printer Settings Utility CentreWare IS Reports and Information Pages
Chapter
General Information
Printer Introduction and Overview

The Xerox Phaser 3250 Laser Printer has a single-pass laser design architecture, which offers mono print speed at 30-ppm, and resolution up to 1200 x 1200 dots-per-inch image quality. The printer supports PostScript 3 and PCL 6 for Base and Network configurations. The Phaser 3250 provides a standard 250-Sheet Tray 1. The Manual Feeder holds 1 sheet and does not act as a tray. The Manual Feeder supports specialty media, card stock, and envelopes. The Output Tray holds 50 sheets facedown. The printer options add memory, media capacity, and functionality:
Memory upgrades are available to increase from 32 MB standard RAM up to 160 MB maximum. A 250-Sheet Feeder (Tray 2) is available as an option. Automatic 2-sided printing is available and no tools are required to install the Duplex Unit.
Technical Support Information

The Xerox Phaser 3250 Laser Printer Service Manual is the primary document used for repairing, maintaining, and troubleshooting the printer. To ensure complete understanding of this product, participation in Xerox Phaser 3250 Service Training is strongly recommended. To service this product, Xerox certification for this product is required. For updates to the Service Manual, Service Bulletins, knowledge base, etc., go to:

Xerox Global Service Net: https://www.xrxgsn.com/secure/main.pl Service Partners: http://www.office.xerox.com/partners
For further technical support, contact your assigned Xerox Technical Support for this product.
1-2
General Information
Printer Configurations
The Phaser 3250 printer is available in two configurations. Phaser 3250 Configurations
Features Printer Configurations 3250D 3250DN
Processor and Clock Speed Memory Configuration* Duplex Unit Print Speed

400 MHz 32 MB Standard
400 MHz 32 MB Standard
Simplex (ppm) Letter Duplex (ipm) Letter
30 15
30 15
Printer Resolutions (dpi)

Standard Enhanced (dpi quality)
600 x 600 1,200 x 1,200
600 x 600 1,200 x 1,200
Fonts

PostScript 3 Fonts PCL6 Fonts EPSON/IBM
Standard Standard Standard
Standard Standard Standard
Interface

USB 2.0 Hi-Speed Parallel Port Ethernet Interface Wired Network (Protocol)
Standard Standard N/A N/A
Standard Standard 10/100 Base-TX SPX/IPX, TCP/IP, EtherTalk, SNMP, HTTP 1.1 N/A
Wireless Network (Protocol)
N/A
Tray

Manual Feeder Tray 1 (250 Sheet) Tray 2 250-Sheet Feeder (250 Sheet)
Standard Standard Optional
Standard Standard Optional
Application
Printer Settings Utility
Windows/ Macintosh/UNIX N/A N/A
Windows/ Macintosh/UNIX Standard Standard
CentreWare IS (Network Management) Set IP
* All configurations have one memory slot supporting 128 MB DDR2 DIMM to a maximum of 160 MB.
1-3
General Information
Parts of the Printer

Front View
Output Tray Output Support Memory Access Panel Control Panel
Manual Feeder Tray 1 Optional 250-Sheet Feeder/Tray 2 Front Cover Paper Level Indicators
s3250-002
Rear View
Power Switch
Power Cord Connector Duplex Unit Ethernet Port USB Port Tray 2 (Optional) Cable Connector
s3250-003
1-4
General Information
Duplex Unit
The Phaser 3250 includes a Duplex Unit. User can install the Duplex Unit without using any tools.
s3250-006
LAN (Network Model)

The Phaser 3250 can be used with a wired LAN. LED State Active LED Random Blink Active LED Regular Blink Active LED Off/On Maintenance Link LED On Link LED Off Printer State Normal NPC & Normal packet receive Normal NPC & No Packet NPC Initial Error Link LED On, Normally linked Link LED Off, Link Error
Active LED(Orange)
RJ-45 Jack
Link LED(Green)
s3250-004
1-5
General Information
Control Panel
The Control Panel consists of 2 LEDs and 1 function button.
Error (Amber or Red) LED Online LED Start/Stop Button
s3250-005
Control Panel Description
Description 1 2 3 Error: Indicates status of the printer. Online: Indicates status of the printer. Start/Stop button: Prints a Demo page or Configuration page. Cleans the Printer. Cancels the print job. Resumes a print job. Print the Demo Page: In Ready mode, press and hold the Start/Stop button until the bottom LED slowly blinks green, and then release (approximately 2 seconds). Print the Configuration page and Menu Map: In Ready mode, press and hold the Start/Stop button until the bottom LED slowly blinks green, then changes to fast blinking, and then release (approximately 6 seconds). Clean the Printer: In Ready mode, press and hold the Start/Stop button until the bottom LED slowly blinks (green), changes to fast blinking, changes to slow blinking, and then release the Start/Stop button (approximately 10 seconds). Cancel a Print Job: In Ready mode, press the Start/Stop button. Note: In Manual Feed mode, it is not possible to cancel the print job by pressing the Start/Stop button.
1-6
General Information
LED Indicators
LED State Green Amber Red Flashing Red
Printer State The printer is ready to print or in Power Save mode. The printer is on-line. Paper jam has occurred. Error has occurred. The Print Cartridge is empty or is not installed. A minor error has occurred. The Print Cartridge toner is low.
Note Refer to LED Status and Errors on page 4-2, Chapter 4, Troubleshooting Procedure for additional detailed information.
1-7
General Information
Printer Options
The Phaser 3250 printer options include:

Additional Memory (128 MB) 250-Sheet Feeder (Tray 2)
Additional Memory
The standard 32 MB memory is soldered on board. The printer features one memory slot that supports a 128 MB for a maximum of 160 MB. Memory modules must meet the following characteristics:

200 Pin DDR2 DIMM (8 chip type) Unbuffered, Non-parity
The printers Configuration page lists the amount of RAM installed in the printer.
RAM DIMM
Optional 250-Sheet Feeder (Tray 2)

The Optional 250-Sheet Feeder increases the input capacity of the printer and can be attached to the printer underneath Tray 1. The Optional 250-Sheet Feeder is customer installable. Note Only one Optional 250-Sheet Feeder is supported.
s3250-007
1-8
General Information
Maintenance Items
A maintenance item is a printer part or assembly that has a limited life, and requires periodic replacement. The following listed items have limited life and require periodic replacement. Phaser 3250 Maintenance Items Item Fuser Pick-Up Roller (*) Transfer Roller (*) Tray Holder Pad (*) Customer Replaceable Note Print life is based on typical office printing and 5% coverage per color on 24 lb. paper. The 50,000 life is not guaranteed and varies depending on usage habits. Print Life 50,000 pages 50,000 pages 50,000 pages 50,000 pages
Tray Pad Holder
Fuser
Transfer Roller Pick-Up Roller
s3250-051
1-9
General Information
Consumables
Consumables consist of 1 Print Cartridge used in the printer. The Print Cartridge has a CRUM (Customer Replaceable Unit Meter) to record the usage information. A CRUM counts the amount of remaining toner. When toner empty is detected, Life End status will be sent to indicate toner empty. Life ratings are based on A4 (Letter) sheets at 5% coverage. Print Cartridge Standard Capacity High Capacity
Print Life
3,500 pages 5,000 pages
s3250-016
1-10
General Information
Specifications
Functional Specifications
Characteristic Printing Technology Specifications Printing System: Laser Diode Unit and Electro-photographic system Developing System: Non-magnetic Contacting Development System Fusing System: Heat Roller heating by 750W Halogen Lamp. Printer Life Average Monthly Print Volume (average) 100,000 pages or 5 years 600 PV/month For Duplex prints, prints on the front and back sides of paper are counted as 2 PV.
Maximum Duty Cycle 30,000 pages/month* Resolution Print-Quality Mode Average Image Coverage Warm-Up Time Operating System Up to 1,200 x 1,200 dpi 600 x 600 dpi 5% 15 seconds Windows Mac Linux * Assumes a 30 day month of printing. 2000/ 2003 Server/ XP/ Vista OS 8.6~9.2 / OS 10.1~10.4 Redhat 8~9, Fedora Core 1~4, Mandrake 9.2~10.1, SuSE 8,2~9.2
Memory Specifications
Characteristic Memory Specifications Minimum Maximum Supported RAM 32 MB on-board 160 MB
Supports up to 160 MB of DDR2 DIMM with one slot for 128 MB.
1-11
General Information
Environmental Specifications
Characteristic Temperature Operating Storage (unpacked) Storage (packed) Humidity (% RH) Operating Storage (unpacked) Storage (packed) Altitude Operating Acoustic Noise Level 2,500 meters (8,200 feet)
Sound Power/Pressure (Decibels) Simplex Duplex Tray 2 Specifications
10 to 32 C(50 to 90 F) 0 to 35 C (32 to 95 F) -20 to 40 C (-4 to 104 F)
10 to 80% RH 20 to 80% RH 20 to 95% RH
Printing Standby Sleep
Less than 50.0 dB(A)
Less than 25.0 dB(A) Background Level
1-12
General Information
Electrical Specifications
Characteristic Specifications
Power Supply Voltage/Frequency Line Voltages 100-127 VAC -10% ~ +6% 220-240 VAC -10% ~ +6% Frequency Range Current Capacity Power Consumption Standby Sleep Mode Average In-rush Current At 25 Cold Start Hot Start Other Conditions Leakage Current Less than 40 Amp 135 Amp Less than 60 Amp Less than 3.5 mA (UL) 50/60 Hz 3 Hz 110 V: 9.0A 220 V: 4.5A AC 110 V 70 W or less 11 W or less Less than 550 W AC 220 V 70 W or less 11 W or less Less than 550 W
Print Speed
Resolution Letter A4 Legal B5 A5 A6 Simplex (ppm) 30 28 24 21 15 15 Duplex (ipm) 15 14 10 -------------
1-13
General Information
Operating Mode
The Phaser 3250 consists of the following operating modes:
Ready Mode: When the machine is turned On, it changes from the power Off state to Ready mode. In this mode, printing is available. Running Mode: The printer operates in the Print mode. Save Mode: The Printer enters into the Save mode to reduce power consumption when it has not received data for the specified time.
Information listed in the table provides description and statuses of the printer modes at various states. Operating Modes Mode Ready Running Save LED Status Green Flashing Green Green State The printer is ready. In operation. Printer idles at a specified time.
Warm-Up Time
Warm-up Time is defined as the time when the printer changes from PowerOn to Standby mode.
Standard Configuration: 15 seconds (from Sleep)
First Print Output Time

First Print Output Time (FPOT) is defined as the time from when the engine receives a Start signal in Ready state, until a single page is printed and delivered to the output tray. Mode Ready Sleep Cold Start FPOT (sec.) Less than 8.5 Less than 23.5 Less than 25.0
1-14
General Information
Image Specifications
Note The printer has 4 mm margins on all sides. Edge-to-edge printing will not be available.
Refer to Print-Quality Troubleshooting on page 5-1 for detailed troubleshooting.
Print Margins Print Area Guaranteed Print Quality Area Paper Width (A+B) A = Left Margin B = Right Margin Paper Length (C+D) Printable Area Paper Width (A+B) C = Top Margin D = Bottom Margin A = Left Margin B = Right Margin Paper Length (C+D) C = Top Margin D = Bottom Margin Margin 4.23 mm 4.23 mm 4.23 mm 4.23 mm 3 mm 3 mm 3 mm 3 mm
Characteristic Skew Vertical Horizontal Linearity Horizontal Magnification Horizontal Vertical Registration Left Print Position (scanning direction) Top Print Position (feeding direction)
Specifications
241.3 mm (9.5 in.) 2.0 mm (.08 in.) Tray 3, Duplex: 241.3 mm (9.5 in.) 2.5 mm (.09 in.) 177.8 mm (7.0 in.) 1.5 mm (.06 in.) Tray 3, Duplex: 241.3 mm (9.5 in.) 2.0 mm (.08 in.)
200 mm (7.9 in.) 0.5 mm (.02 in.)
177.8 mm (7.0 in.) 1.8 mm (.07 in.) 241.3 mm (9.5 in.) 2.4 mm (.09 in.)
Simplex: 2.5 mm (.09 in.) Duplex: 3.0 mm (1.2 in.) Simplex: 3.0 mm (1.2 in.) Duplex: 3.0 mm (1.2 in.)
1-15
General Information
Physical Dimensions and Clearances

Printer Dimensions
Print Engine Height Width Depth Weight (base printer with standard fill print cartridge) Optional 250-Sheet Feeder Height Width Depth Weight
3250D 198 mm (7.8 in.) 364 mm (14.3 in.) 370 mm (14.5 in.) 11.9 kg (26.2 lb.)
3250DN 198 mm (7.8 in.) 364 mm (14.3 in.) 370 mm (14.5 in.) 11.9 kg (26.2 lb.)
91.2 mm (3.6 in.) 363.0 mm (14.3 in.) 402.5 mm (15.8 in.) 2.62 kg (5.7 lb.)
91.2 mm (3.6 in.) 363.0 mm (14.3 in.) 402.5 mm (15.8 in.) 2.62 kg (5.7 lb.)
Minimum Clearances
951.6 mm (37.3 in.)
564 mm (22.3 in.)
100 mm (3.9 in.)
100 mm (3.9 in.) 100 mm (3.9 in.)
482.6 mm (18.8 in.)
s3250-055
1-16
General Information
Mounting Surface Specifications

These specifications apply to any printer used as a table-top printer. 1. In order to function properly, the printer must be placed on a surface with the following minimum dimensions.
100 mm
100 mm (3.9 in.)
(3.9 in.)
100 mm (3.9 in.)
482.6 mm (18.8 in.)
s3250-009
2. Mounting surface flatness must be within the specified range. The printer must not be tipped or tilted more than 2 mm.
2 mm
2 mm
s3250-010
Failure to adhere to the specified mounting specifications will void all guarantees of print-quality and/or performance.
1-17
General Information
Media and Tray Specifications

The following tables list the supported paper and media for the Phaser 3250. Supported Paper Type and Size Paper Type Plain Paper Paper Size Letter Legal US Folio Oficio Executive A4 A5 A6 B5 ISO B5 JIS Custom Page Size* Transparency Letter, A4 Labels Letter, Legal, Folio, Oficio, A4, JIS B5, ISO B5, Executive, A5, A6 Letter, Legal, Folio, Oficio, A4, JIS B5, ISO B5, Executive, A5, A6 Refer to Plain Paper Refer to Plain Paper Dimension 8.5 x 11 in. (216 x 279 mm) 8.5 x 14 in. (216 x 356 mm) 8.5 x 13 in. (216 x 330.2 mm) 8.5 x 13.5 in. (216 x 343 mm) 7.25 x 10.5 in. (184 x 267 mm) 8.26 x 11.69 in. (210 x 297 mm) 5.82 x 8.26 in. (148 x 210 mm) 4.13 x 5.82 in. (105 x 148 mm) 6.93 x 9.84 in. (176 x 250 mm) 7.18 x 10.12 in.) (182 x 257 mm Yes Yes Yes Yes Yes Yes Yes No No No Yes No
Manual Feeder Tray 1, 2 Duplex
Yes Yes Yes Yes Yes Yes Yes Yes
Yes Yes Yes Yes Yes Yes Yes Yes
Yes Yes Yes Yes No No No No
Card Stock
Refer to Plain Paper
Yes
No
No
Custom (minimum size) Custom (maximum size)
3.86 x 5.83 in. (76 x 127 mm) 8.5 x 14 in. (215.9 x 356 mm)
Yes Yes
No No
No No
* All trays support Custom sizes. The Manual Feeder supports a wider range of Custom size dimensions than trays 1 and 2.
1-18
General Information Supported Paper Type and Weight Paper Type Plain Paper Paper Weight 60-105 g/m2 (16-28 lb. Bond) 60-163 g/m2 (16-43 lb. Bond) 120-150 g/m2 (32-40 lb.) 60-163 g/m2 (16-43 lb.) 138-146 g/m2 Xerox Premium Transparency 75-90g/m2 (20-24 lb.) 60-163 g/m2 (16-43 lb.) Manual Feeder Yes Tray 1, 2 Yes Duplex Yes
Labels Card Stock Transparency
Yes Yes Yes
No No No
No No No
Envelope Custom
Yes Yes
No No
No No
Supported Envelopes Type #10 Commercial Envelope Monarch Envelope B5 Envelope C5 Envelope C6 Envelope DL Envelope Dimension 4.12 x 9.5 in. (105 x 241 mm) 3.88 x 7.5 in. (98.4 x 190.5 mm) 6.93 x 9.84 in. (176 x 250 mm) 6.38 x 9.02 in. (162 x 229 mm) 4.49 x 6.38 in. (114 x 162 mm) 4.33 x 8.66 in. (110 x 220 mm)
Manual Feeder Tray 1, 2 Duplex
Yes Yes Yes Yes Yes Yes
No No No No No No
No No No No No No
Note: Do not use envelopes with hot melt glue, windows, or metal clasps.
1-19
General Information
Non-Genuine Mode
When the Print Cartridge life has ended, the printer stops accepting print request (life of the Print Cartridge is counted by the counter in the CRUM). Print Cartridge Error Information Print Cartridge Xerox Xerox Non-Xerox Print Cartridge Manufacturer
LED Display
Status Monitor Replace Toner Low Toner Invalid Toner
Functionality Stops printing. Prints with full functionality. Stops printing.
Red Blinking Red Red
Toner Remaining Amount

Toner remaining amount can be checked through CentreWare Internet Services (CWIS), Configuration Page, or Supplies Info Page. CentreWare IS View
Maintenance Function
Firmware Update
The Main Controller Board firmware can be updated by customers and service technicians using Windows PC or Macintosh with dedicated utilities. Firmware updates are available at www.xerox.com/office/support. Detailed procedures are available in the Updating Firmware on page A-3.
Updated Firmware Windows Via USB/IEEE1284 Via Network (port 9100)
Main Controller Board
Available
Available
1-20
General Information
Diagnostics
Two types of diagnostic functions are available: 1. Auto Diagnostics: The printer is checked when whether or not it is turned On. It is checked whether or not hardware (ROM, RAM, ASIC, etc....) operates properly. 2. Manual Diagnostics: Only qualified service personnel can perform manual diagnostics.
Power Save Mode

The Power Save Mode is controlled by the main system firmware. In order to switch the Ready state to the Power Save Mode after a specified time, the main system sends a sleep command to the engine. When the engine receives a sleep command, it stops the operation of the Fuser and the Fan Unit in the engine. The main system then sets the engine to a sleep state. User can adjust Power Save Mode for the Phaser 3250 printer. The Power Save can be set from 5 to 120 minutes. Printer Settings Utility View (USB Connection)
1-21
General Information CentreWare IS View (Network Connection)
1-22
General Information
Printer Settings Utility

The Printer Settings Utility enables user to monitor the printers status. User can use the Printer Settings Utility to add and/or update the printers information as needed.
Accessing Printer Settings Utility

1. From the Start Menu, select Programs > Xerox P3250 > Printer Settings Utility. 2. The Printer Settings Utility window is displayed. 3. Information contained in the Printer Settings Utility include:

Information: Print Configuration Page, Print Demon Page Setting: Power Save, Auto Continue, Altitude Adjustment, Auto CR, Job Timeout, Toner Save, Emulation Type Layout: Orientation, Simplex Margin, Duplex, Duplex Margin Paper Option: Copies, Paper Size, Paper Type, Paper Source, Tray Chaining Graphic: Resolution, Darkness, Image Enhance Emulation: Emulation Setting Network: Configuration Network, Print Network Configuration About
1-23
General Information
CentreWare IS
The CentreWare IS enables the user to monitor the printers status. User can access the CentreWare IS menu to add and/or update the printers information as needed.
Accessing the CentreWare IS

1. Open a web browser. 2. Enter the printers IP address. 3. The CentreWare IS page is displayed.
4. Various printer information are located under different categories:

Status: Provides General Status information of the printer. Print: Prints Help pages. Properties: Provides general information about the printer including Version Information, Memory, Page Description Languages, and Printer Options. Troubleshoot: Provides list of embedded pages including Menu Map, PostScript Font List, PCL Font List, and Print Cleaning Page. Support: Provides web links and information for support including Software, Documentation, Supplies, and Registration.
1-24
General Information The Index provides additional detailed information on the printer.
1-25
General Information
Reports and Information Pages

The following reports and information pages are available in the Phaser 3250 printer. The embedded pages can be printed using various methods.
Report/Information Page Control Panel Demo Page Menu Map Printer Configuration Page Network Configuration Page Event Log Supplies Info PCL Font List PostScript Font List Print Cleaning Page Yes Yes Yes No Yes Yes No No Yes
Print Method Printer Settings Utility (USB) Yes No Yes Yes No No Yes Yes No CentreWare IS (Network) Yes Yes Yes Yes No No Yes Yes Yes
1-26
General Information
Control Panel Method

To print various report/information page from the Control Panel, press and hold the Start/Stop button for a specific amount of time and release the Start/ Stop button.
Report/Information Page Demo page Configuration Page and Menu Map Print Cleaning Page Supplies Info and Event Log
Time (second) 0~2 0~5 0~10 0~15
LED Status Blinks slowly Blinks quickly Blinks slowly Blinks quickly
Embedded Pages Blinking Rate
Demo Page
Configuration Page and Menu Map
Print Cleaning Page
Event Log and Supplies Information
Slowly
Quickly
5 seconds
Slowly
10 seconds
Quickly
15 seconds
Approx. Release Time
2 seconds
For Customer (in the User Guide)
Only for Service Technician (in the Service Manual)

s3250-074
1-27
General Information
CentreWare IS Method (Network)

1. Open a web browser. 2. Enter the printers IP address. 3. The CentreWare IS page is displayed. 4. Click the Index button.
5. Click the appropriate page link to be printed.

Print Cleaning Page Print Configuration Pages Print Demo Page Print Diagnostics Pages Print Help Pages
1-28
General Information Print Cleaning Page
Print Configuration Pages
Print Demo Page
Print Diagnostics Pages
Print Help Pages
1-29
General Information 6. Select the appropriate page to be printed. 7. Click the Blue button.
8. The status window is displayed. Click OK to close the window. Close the CentreWare IS window.
9. The Green LED on the Control Panel starts blinking and a printable page is printed.
1-30
General Information
Printer Settings Utility Method (USB Connection)

1. From the Start Menu, select Programs > Xerox P3250 > Printer Settings Utility. 2. The Printer Settings Utility window is displayed. a. On the left side of the page, select Information or Network. b. On the right column of the window, Information is displayed. 3. Select the appropriate page to be printed and click the Print button.

Information: Prints the Configuration Page or Print Demo Page. Network: Prints the Network Configuration.
1-31
General Information
Demo Page
The Demo Page provides sample print for the Phaser 3250 Laser Printer.
1-32
General Information
Menu Map
The Menu Map lists all the available functions of the printer. Menu Map Information General Description 1. Information 2. Layout 3. Paper 4. Graphic 5. System Setup Detail Description Menu Map, Configuration, Demo Page, PCL Font List, PostScrip 3 Font List, EPSON Font Orientation, Simplex Margin, Duplex, Duplex Margin Copies, Paper Size, Paper Type, Paper Source Resolution, Darkness, Image Enhance Language, Power Save, Auto Continue, Altitude Adj, Auto CR, Job Timeout, Toner Save, Maintenance, Clear Setting Emulation Type, Setup TCP/IP, EtherTalk, Ethernet Speed, Clear Setting, Network Info. Typeface, Symbol, Courier, Pitch, Lines Print PS Error Font, Character Set, Character Tab, Pitch, LPI, Auto Wrap
6. Emulation 7. Network PCL (-) PostScript (-) EPSON (-)
1-33
General Information
Configuration Page
The Configuration page contains configuration information for the printer. Two types of Configuration page are available: Printer Configuration page and Network Configuration. Printer Configuration Page Information General Description Printer Information Detail Description Total Page Counts, Firmware Version, Engine Version, USB SN, PCL5E Version, PCL6 Version, PS Version, EPSON Version, SPL Version, Tray2 Version Total Memory Size, Base Memory Size Toner Remaining, Page Counts, Model ID, Capacity, Supplier, Product Date NIC Firmware Version, MAC Address, IP Address, SubNet Mask, Default Gateway Option Tray Installed/Option Tray Not Installed
Memory Information Cartridge Information Network Card Install Options
1-34
General Information
Network Configuration Page Information General Description General Information TCP/IP Information IPP Information Raw TCP/IP Printing Information LPD Information SLP Information IP Filtering Information UPnP Information EtherTalk Information Detail Description Host Name, Contact, Location, MAC Address, NIC F/W Version, Network Connection Status IP Assignment, IP Address, SubNet Mask, Default Gateway IPP Protocol, Printer URI, Authentication Scheme Raw TCP/IP Printing, Port Number LPD Printing, Port Number SLP Protocol, SLP Multicast TTL, Port Number IP Filtering Auto IP, SSDP, SSDP TTL EtherTalk Protocol, Printer Name, Printer Type, Current Zone
1-35
General Information
Event Log
The user can print the Event Log on A size paper from the default tray. The Event Log contains:

Event Log Info Toner Event Log Error Counts
Detailed information on the Event Log Info and Error Counts include:

Event Log Info (##): Page number where the error occurs Error Counts (#): Number of error per the type of error
1-36
General Information
Supplies Info
The user can print the Supplies Info page on A-size paper from the default tray. The Supplies Info page contains:
Cartridge Information: Cartridge Status, Equivalent Pages Printed, Dot Counts, Page Counts, Main Motor On Time, Clear Toner, Replaced Toner Counts, Model ID, Capacity, Supplier, Product Date, Serial Number Toner Event Log
Page Count
Page Count information is available through CentreWare IS.
1-37
General Information
Print Cleaning Page

The Print Cleaning page is printed when a Cleaning procedure is performed. There are two methods for printing the Print Cartridge Cleaning page.
Control Panel Method - refer to Control Panel Method on page 1-27 (Chapter 1, General Information). CentreWare IS Method - refer to Printing the Print Cleaning Page on page 7-5 (Chapter 7, Cleaning and Maintenance).
1-38
General Information
PCL Font List

The user can print the PCL Fonts List on A-size paper from the default tray. The PCL Font List contains:
Font Number, Font Name, Pitch/Point, Escape Sequence
PS Font List
The user can print the PostScript Font List on A-size paper from the default tray.
1-39
General Information
1-40
Theory of Operation
In this chapter...

Phaser 3250 Operational Overview Paper Path of the Printer Major Assemblies and Functions Electrical Components
Chapter
Theory of Operation
Phaser 3250 Operational Overview

The Phaser 3250 is a monochrome laser printer that uses Laser Scanner Unit (LSU) with an electrophotographic process. The printer system consists of one print cartridge which creates toner image.
System Overview
The Phaser 3250 Laser Printer consists of the Feeding Mechanism, Drive Assembly, Transfer Roller, Fuser, Laser Unit, Control Panel, and Printer Controller.
Feeding Mechanism: The Feeding mechanism consists of the Manual Feeder, Tray 1, Tray 2, Pick-Up Roller, Tray Holder Pad, and Feed Rollers. The rollers and sensors in the paper feed path control paper registration and guide the paper through the image transfer, image development, image fusing, and exit assemblies. Drive Assembly: The Drive Assembly receives power from the Main Controller Board, The Main Motor provides drive energy to the paper feed, Toner Cartridge, Fuser, Pick-Up Roller, Feed Rollers, and Duplex Unit. The Drive Assembly consists of a Main Motor.

Main Motor: DC 24V Rated RPM: 2170 rpm
Transfer Roller: The Transfer Roller transfers toner on an Organic Photo Conductor (OPC) to the paper. Fuser: The Fuser consists of a Heat Lamp, Heat Roller, Pressure Roller, Thermistor, and Thermostat. The Fuser applies toner on to paper using heat and pressure. Laser Unit: The Laser Unit is an exposure unit that generates laser beams to form electrostatic latent image on the drum surface. Control Panel: The Control Panel displays LED status of the printer. Printer Controller: The Printer Controller controls the total system of the machine. The Printer Controller processes and stores images from the Print Engine, printer I/F, and controls the panel.
2-2
Theory of Operation
Paper Path of the Printer

The media is supplied from the Manual Feeder, Tray 1, or Tray 2, and is transported through the printer as shown.
Laser Unit
Developer Fuser Duplex Tray 1

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Paper Feeding
Paper feeding consists of the Manual Feeder, Tray 1, Tray 2, Duplex Unit, and components relating to paper transferring. The Rollers and Sensors in the paper feed path control paper registration and guide the paper through the image transfer, image development, image fusing, and exit assemblies. The paper path has an anti-static connection to ground to eliminate problems due to static charge on the paper.
Separation Method
Individual sheets are separated from the Friction Pad in the tray. When paper feeds into the printer, it passes over a spring loaded Friction Pad that separates the sheets of paper.
2-3
Theory of Operation
Paper Tray
The paper tray uses a center loading method. The paper tray has Side and Rear Guides which can be adjusted for various paper sizes. A paper level indicator, located in front of Tray 1 and Tray 2, indicates the amount of remaining paper. The paper tray also has a paper detecting functions which includes Existence Sensing function, Paper Arranging function, Various Size Papers Accepting function, Tray 2 Paper Path function, and Displaying Remaining of Paper function.
Holder Pad
Paper Guide
Paper Guide
Knock Up P Plate
Rear Paper Guide

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2-4
Theory of Operation
Pick-Up Roller
The Pick-Up Roller is used to pick up and feed paper into the printer and remove static charge on the paper.
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Feed Roller (Registration)

The Feed Roller arranges paper, transfers paper, detects paper, and removes jam. Feed Roller (top area of the printer)
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Feed Roller (bottom area of the printer)
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2-5
Theory of Operation
Manual Feeder
The Manual Feeder is used to hold non-standard or custom paper sizes and special media (envelopes, transparencies, etc.). The Manual Feeder uses a friction pad method to ensure paper is separated and can only hold 1 sheet of paper.
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Duplex Unit
The Duplex Unit can be installed without using any tools. The Duplex Unit uses a side feeding method. When a jam occurred in the front or rear part of the printer, the Duplex Unit can be removed to access the jam area.
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2-6
Theory of Operation
Tray 2 (Optional Tray)

The Optional Tray 2 is universal with Tray 1 and has a capacity of 250 sheets. Tray 2 has a separate driving mechanism.
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2-7
Theory of Operation
Major Assemblies and Functions

Transfer Roller
The Transfer Roller transfers toner on an Organic Photo Conductor (OPC) to the paper.
s3250-045
Drive Assembly
The Drive Assembly receives power from the Main Controller Board, The Main Motor provides drive energy to the paper feed, Toner Cartridge, Fuser, Pick-Up Roller, Feed Rollers, and Duplex Unit. The Drive Assembly consists of a Main Motor.

Main Motor: DC 24V Rated RPM: 2170 rpm
7
3
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2-8
Theory of Operation
Fuser
The Fuser uses a heat lamp process. The Fuser consists of a Halogen Lamp, Heat Roller, 2 Pressure Rollers, Thermistor, and Thermostat. Toner is melted to adhere to the paper surface by heat and pressure process.
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Fuser Components
Heat Roller
Halogen Lamp (inside Heat Roller) Thermostat Pressure Roller (behind Heat Roller)
Thermistor Pressure Roller
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Halogen Lamp
Voltage

120V: 115 5% 220V: 230 5%
Capacity: 750 Watt 25 W Temperature Distribution: 120%
2-9
Theory of Operation
Thermistor (Temperature Detecting Sensor)

The Thermistor is used to detect the temperature of the heating unit and feeds this data into the main processor.
Thermostat (Heat Lamp Power Cut-Off)

When the Heat Lamp becomes too hot, the Thermostat cuts off power to the Lamp to prevent from overheating.
Heat Roller
The Heat Roller transfers heat from the Lamp to the paper. As the paper passes between the Heat Roller and Pressure Rollers, the toner is melted and permanently fixed to the paper. The surface of the Heat Roller is coated with Teflon, so that toner does not stick to the surface.
Pressure Roller
The Pressure Roller, mounted under a Heat Roller, is made of a silicon resin and the surface is also coated with Teflon. When paper passes between the Heat Roller and the Pressure Roller, toner powder is melted and permanently fixed to the surface of the paper.
Safety Features
To Prevent Overheating:

1st Protection Device: Hardware cuts off when overheated. 2nd Protection Device: Software cuts off when overheated. 3rd Protection Device: Thermostat cuts off main power to the Lamp.
Safety Device:

Fuser power is cut off when the Front Cover is opened. Laser power is cut off when the Front Cover is opened. The temperature of the Fuser covers surface is maintained at less than 80 to protect the user. A Caution label is attached where the customer can easily see when the Rear Cover is opened.
2-10
Theory of Operation
Laser Unit
The Laser Unit is the core part of the Phaser 3250 and is controlled by a video controller. The Laser Unit converts video data received from the computer into an electrostatic latent image on the surface of the OPC Drum. This is achieved by controlling the laser beam and exposing the surface of the OPC Drum to the laser light. A rotating polygon mirror reflects the laser light onto the OPC. Each face of the mirror produces one scan line. The OPC Drum rotates at the same as the paper feeding speed. As the OPC Drum turns, the laser scans, which creates the full page image. The Horizontal Sync (HSYNC) signal is created when the laser beam from the Laser Unit reaches the end of the polygon mirror and this signal is sent to the controller. The controller detects the HSYNC signal to adjust the vertical line of the image on paper. In other words, after the HYSNC signal is detected, the image data is sent to the Laser Unit to adjust the left margin on the paper.
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2-11
Theory of Operation
Print Cartridge
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The Print Cartridge is an integral unit containing the OPC Unit and toner unit. The OPC Unit consists of the OPC Drum and Charging Roller. The Print Cartridge consists of toner, Toner Cartridge, Supply Roller, Developing Roller, and Blade (Doctor Blade).

Developing Method: Non-contacting method Toner: Non magnetic 1 component pulverized type toner Toner Life: 3,500 pages/5,000 pages (ISO19752 standard) Toner Remaining Sensor: Yes OPC Cleaning: Cleaning blade type Management of Waste Toner: Collects toner using the Cleaning Blade. OPC Drum Protecting Shutter: No Toner CRUM Reader: Identifies whether toner is Xerox branded toner or whether a Non-Xerox toner cartridge is installed in the printer, except for the initial cartridge.
Cleaning Roller Laser Scanning Unit (LSU) 0.20 mW Doctor Blade -1.25 ~ -1.45KV Charging Roller Cleaning Blade OPC Drum V0: -750V VL: -130V - + -250V
Developing Roller VD: -430V
Supply Roller Vs: -680V Pre-Transfer Lamp (PTL)
Max. +4.2kV
Transfer Roller
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2-12
Theory of Operation
Electrical Components
Main Controller Board
The Engine Board and the Controller Board have been integrated into one Main Controller Board, which consists of the CPU and printer control functions. The CPU functions as the bus control, I/O handling, drivers, and PC interface. The Main Controller Board sends the current image video data to the Laser Unit and manages the electrophotographic printing process. Circuits on the Main Controller Board drive the Main Motor (paper feed), Clutch, Pre-Transfer Lamp, Heat Lamp, and Fan. The signals from the Paper Feed Jam Sensor and Paper Empty Sensor are inputted to the Main Controller Board.
U3 EEPROM U6 SDRAM U4 EEPROM DC to DC Converter, 3.3V DC to DC Converter, 1.3V U7 SDRAM Ethernet IC
USB IC U8 ASIC U17 NOR FLASH U18 NOR FLASH

s3250-028
2-13
Theory of Operation
Asic (SPGPv3)
CPU Core: ARM1020E
32KB instruction cache and 32 KB data cache
Operating Frequency

CPU Core: Over 300 MHz System Bus: 100 MHz
SDRAMC

32 Bits only, 100 MHz 5 Banks (up to 128 MB per Bank)
ROMC
4 Banks (up to 16 MB per Bank)
IOC
6 Banks (up to 16 per Bank)
DMAC
4 channels
HPVC

Dual/Single Beam LVDS Pad (VDO, HSYNC)
UART
5 channels (1 channel supports DMA operation)
PCI Controller

32 Bits, 33/66 MHz PCI Local Bus specification rev2.2 Compliant Host/Agent Mode (supports 4 devices in Host mode)
NAND Flash Controller

8/16 Bits, H/W EEC Generation Auto Boot Mode (using Internal SRAM, 4 KB)
MAC

10 M/100 Mbps Full IEEE 802.3 compatibility
2-14
Theory of Operation Engine Controller

Laser Unit interface Step Motor: 2 channels PWM: 8 channels ADC: 6 channels
I2C Controller
I2C (S-BUS) Slave Device Support (I2C version 2.1)
RTC
RTC Core Voltage: 3 V
PLL
3 PLL: Main, PCI, PVC
Memory
The Main Controller Board has Flash ROM and DRAM memory units.
RAM DIMM
Flash Memory: Stores System Program and downloads the System Program through PC Interface.

Capacity: 16 MB (NOR Flash) Random Access Time: 10 us (max.) Serial Page Access Time: 50 ns (min.)
DRAM: It is used as Swath Buffer, System Working Memory Area, while printing. DRAM also stores Font List, compresses into Flash memory on DRAM, and uses it as PCL font for export based on printer configuration.

Capacity: 32 MB (basic), up to 160 MB (factory option) Type: SDRAM 100 MHz/133 MHz, 32 Bit
2-15
Theory of Operation
Sensor Input Circuit Paper Empty Sensing

The Paper Empty Sensor (Photo Interrupter) on the High-Voltage Power Supply (HVPS) provides the state of paper to the CPU whether the tray is empty or not when the Actuator is in operation. When the tray is empty, the Paper Empty Sensor detects E20 of the CPU and then flashes the red LED on the printers Control Panel.
Paper Feeding with Print Cartridge Sensing

When paper passes the Actuator on the Feed Sensor, it detects the signal of the Photo Interrupter, sends the paper feeding state to the CPU, and starts creating the image after a specified delay time. If the Feed Sensor is not detected within one second after paper is fed, a paper Jam0 occurs, while the amber LED is lit on the printers Control Panel. After the Print Cartridge is installed, the sub CRUM reads the data of the Print Cartridge from contacting with the CRUM involved in the Print Cartridge. If the data of the Print Cartridge is invalid, the red LED is lit on the printers Control Panel.
Paper Exit Sensing

This detects that paper exits cleanly from the printer using an Exit Sensor on the HVPS and Actuator on the printer frame. Paper detects the On/Off time of the Exit Sensor by reading D22 of the CPU, and the normal operation or a jam status is reported. If a Jam2 error occurs, the amber LED is lit on the printers Control Panel.
Exit Sensor Actuator
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2-16
Theory of Operation
Front Cover Open Sensing

The Front Cover Sensor is located on the HVPS. When the Front Cover is open, +24 V that is supplied to the DC Fan, Solenoid, Main Motor, Polygon Motor in the Laser Unit, HVPS, and Laser Diode are cut off. When the Front Cover is open, the red LED is lit on the printers Control Panel.
DC Fan/Solenoid Driving
It is driven by transistor and controlled by the Main Fan (D14), Duplex Fan (E16), Pick-Up Clutch (C23), Regi Clutch (C18), and the Manual Feeder Clutch (D15) of the CPU. When it is high, the Transistor turns On and drives the Fan, and it is Off when Sleep mode is selected. There are three Solenoids, and they are driven by paper Pick-Up, Regi, and Manual Feeder signals. It is turned On or Off by C23, C18, and D15 of the CPU. The diode protects the driving Transistor from the noise pulse, which is created when the Solenoid is de-energizing. The Fan Driving Circuit is driven by the Transistor and controls D14 and E16 of the CPU.
Motor Driving Circuit

The main motor driving circuits are located on the Brush-less Direct Current (BLDC) Motor Assembly. The Motor Assembly Control Board contains a Motor Driver IC. The Exit Motor Driving Circuit is formed when the driver IC is selected. The AN44060A Motor Driver IC is used in this case. The resistance Rs value for sensing and voltage value for the V reference can be changed by motor driving voltage value. The motor driving voltage is calculated with the following formula: IN 0, 2 L H L H IN 1, 3 L L H H Output Current Vref / (10*Rs) = lout Vref / (15*Rs) = lout * 2/3 Vref / (30*Rs) = lout *1/3 0
The motor driving circuit is formed when the driver IC is selected. The A3977 Motor Driver IC is used in this case. The resistance Rs value for sensing and voltage value for the V reference can be changed by the motor driving voltage value.
I = Vref / Rs, wherein Vref is (R1 x 5V) / (R1+R2)
2-17
Theory of Operation
High-Voltage Power Supply (HVPS)

The HVPS uses 24 V and outputs high voltage for the THV/MHV/BIAS and the outputted high voltage is supplied to the toner, OPC Cartridge, and Transfer Roller.
A 131 B C D E F G H I J K L
132
133
134
CN1 Main Controller Board Front Cover Open Switch
135
136
Rear Cover Open Switch
137
138
THV
139
Supply Developer MHV OPC Varistor
140
141
142
143
144
145
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2-18
Theory of Operation
Transfer High Voltage (THV+)

The (+) Transfer High Voltage is supplied to the Transfer Roller for transferring toner onto the OPC Drum to the paper.

Input Voltage: 24 VDC 15% Output Voltage:

MAX +5.0KV 5% (duty variable, no loading) -1.2KV 15% (when cleaning, 200 M )
Output Voltage Trigger: 6.5 uA Input Contrast of the Voltage Stability Degree: Under 3% (fluctuating input 21.6 V ~ 26.4 V0
Loading Contrast: 5% or less
Output Voltage Rising Time: 50 ms Max Output Voltage Falling Time: 100 ms Max Fluctuating Transfer Voltage with Environmental Various: 0 ~ 5 KV Environment Recognition Control Method: The THV-PWM ACTIVE is transfer active signal. It detects the resistance by recognizing the voltage value, F/B, while permits the environmental recognition voltage. Output Voltage Control Method: Transfer Output Voltage is outputted and controlled by changing Duty of THV/PWM signal.
Charge Voltage (MHV)

The High Voltage is supplied to the OPC Drum through the Charging Roller while charging the skin of the OPC Drum.

Input Voltage: 24 VDC 15% Output Voltage: -1.0 KV ~ -1.8 VDC 3% Output Voltage Riding Time: 50 ms Max Output Voltage Failing Time: 50 ms Max Output Loading Range: 30 M
~ 1000 M
Output Control Signal (MHV-PWM): CPU is HV output when PWM is Low.
2-19
Theory of Operation
Cleaning Voltage (THV-)

The (-) Transfer High Voltage is supplied to the Transfer Roller to remove the remaining toner from the OPC Drum.
The (+) Transfer Voltage is not outputted because the THV PWM is controlled with high. The (-) Transfer Voltage is outputted because the THF-Enable Signal is controlled with low. The output fluctuation range is large because there is no feedback control.
Developing Voltage (DEV)

The Developing Voltage is supplied to the Developer Roller to transfer to the toner to the charge on the OPC Drum scanned by the laser beam while printing the image. The engine controls whether the high voltage is supplied and its quantity.

Input Voltage: 24 VDC 15% Output Voltage: -200 V ~ 600 V DC 3% Output Voltage Fluctuation Range: PWM Control Input Contrast of the Output Stability Degree: 3% or less Loading Contrast: 3% or less
Output Voltage Rising Time: 50 ms Max Output Voltage Failing Time: 50 ms Max Output Loading Range: 10 M
~ 1000 M
Output Control Signal (BIAS-PWM): The CPU output is HV output when PWM is low.
Supply

Output Voltage: -400 C ~ 800 VDC 50 V (ZENER using, DEV) Input Contrast of the Output Stability Degree: Under 5%
Loading Contrast: 5% or less
Output Voltage Rising Time: 50 ms Max Output Voltage Failing Time: 50 ms Max Output Loading Range: 10 M
~ 1000 M
Output Control Signal (BIAS-PWM): The CPU is HV output when PWM is low.
2-20
Theory of Operation
Low-Voltage Power Supply (LVPS) (SMPS)

The LVPS is the power source for the entire printer system. The LVPS supplies DC power for driving the printer, and the AC heater control, which supplies power to the Fuser. The LVPS has two output channels: +5.0 V and +24 V.
A 131 B C D E F G H I J K L
132
133
134
CON3 Main Board

135
136
CON2 Fuser
137
138
139
140
141
CON1 AC Inlet
142
143
144
145
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2-21
Theory of Operation
AC Input
Input Rated Voltage:

AC 220 V~240 V AC 110 V~127 V
Input Voltage Fluctuation Range:

AC 198 V~264 V AC 99 V~135 V
Rated Frequency Fluctuating Range: 47~63 Hz Input Current: Under 4.0 Arms/2.0 Arms (when the e-coil is Off or rated voltage is inputted/outputted)
Rated Output Power

No. 1 2 Item CHANNEL NAME CONNECTOR PIN CH1 +5.0 V CH2 +24.0 V Remark
CON 35V PIN: 11, CON 324V PIN: 3, 5, 13, 15 7, 9 GND PIN: 12, 14, 16 GND PIN: 4, 6, 8, 10 +5 V 5% (4.75~5.25 V) 3A +24 V 10% (21.6~26.4 V) 4.4 A 5.3 A Under 500mVp-p 105.6 W 127.2 W Shut down or Output Voltage Drop 1ms 1ms
3 4 5 6 7 8 9
Rated Output Max. Output Current
Peak Loading Current 3.6 A RIPPLE NOISE Voltage Maximum Output Peak Output Protection for Loading Shortage and Overflowing Current 100mVp-p 15 W 18 W Shut down or Fuse Protection
2-22
Theory of Operation
Power Consumption
No. 1 2 3

Item Standby Printing Sleep Mode
System Less than 70 W Less than 550 W Less than 11 W
Length of Power Cord: 1830 50 mm (72.0 1.9 in.) Power Switch: Use Feature:

Insulating Resistance: 100 M
or more (at DC 500 V)
Withstanding Voltage: Must be no problem within 1 min. (at 1000V-LV model/1500Vac-HV model, 10 mA) Leaking Current: Under 3.5 mA Running Current: * Under 40 A PEAK (at 25 C, COLD START) * Under 60 A PEAK (in other conditions)
Rising Time: Within 2 Sec. Falling Tine: Over 20 ms Surge: Bi-Wave 3kV - Normal, 6kV - Common
Fuser AC Power Control

The Fuser receives heat from AC power, which controls the switch with the Triac, a semiconductor switch. The On/Off control is operated when the gate of the Triac is turned On/Off by Phototriac (insulting part). In other words, the AC control part is passive circuit, so it turns the heater On/Off while retrieving signal from the engine control part. When the Heater On signal is turned On at the print engine, the LED of PC501 (Photo Triac) measures the voltage and flashes. From the flashing light, the Triac part (light receiving part) measures the voltage, and the voltage is supplied to the gate of Triac and flows into the Triac. As the result, the AC current flows in the Lamp, and heat is generated. On the other hand, when the signal is Off, the PC501 is Off, the Triac is cut off at the gate of Triac. When the Triac turns Off, the Lamp is turned Off.

Triac (Q501) Feature: 24A-LV model/16A-HV model, 600 V Switching Phototriac Coupler (PC501)

Turn On if Current: 15 mA~50 mA (Design: 16 mA) High Repetitive Peak Off State Voltage: Min 600 V
2-23
Theory of Operation
Engine F/W
Control Algorithm Feeding
When feeding from a paper tray, the drive of the Pick-Up Roller is controlled by the Solenoid. The printer feeds the paper from the Manual Feeder according to information provided by the Manual Feed Sensor, and by driving the Main Motor, insert the paper in front of the Feed Sensor. Different types of Jam are provided in the following table: Jam Errors Item JAM 0 Description This is an indication that the leading edge of the paper did not pass the Feed Sensor. After paper pick, paper does not enter the printer. After paper pick, paper enters the printer, but does not reach the Feed Sensor in the specified time. If paper has been picked, and the Feed Sensor is not On, the printer will re-pick. If after re-picking, the Feed Sensor is still not reported as On, this error will occur. This is an indication that the leading edge of the paper already passed the Feed Sensor. Even though paper reaches the Feed Sensor, the Feed Sensor is not On. This is an indication that the paper is between the Feed Sensor and the Exit Sensor. After the leading edge of the paper passes the Feed Sensor, the trailing edge of the paper cannot pass the Feed Sensor in the specified time. (The Feed Sensor cannot be Off.) After the leading edge of the paper passes the Feed Sensor, paper cannot reach the Exit Sensor in the specified time. (The Exit Sensor cannot be Off.) After the trailing edge of the paper passes the Feed Sensor, paper cannot pass the Exit Sensor in the specified time. After the trailing edge of the paper passes the Exit Sensor, the leading edge of the paper cannot reach the Regi Sensor in the specified time. After the leading edge of the paper passes the Regi Sensor, the leading edge of the paper cannot reach the Feed Sensor in the specified time.
JAM 1
JAM 2 DUPLEX JAM 1
DUPLEX JAM 0
2-24
Theory of Operation
Driver
The Main Motor drives the Feed Roller, Developing Roller, and Exit Roller. The BLDC Motor controls acceleration and steadiness of the Rollers. The BLDC Motor is operated by the BLDC Clock and enable signal.
Transfer
The charging voltage, developing voltage, and transfer voltage are controlled by Pulse Width Modulation (PWM). Each output voltage is changeable due to the PWM duty cycle. The transfer voltage is used when the paper passes the Transfer Roller is decided by environmental recognition. The resistance value of the Transfer Roller changes due to the surrounding environment or the printer, or the voltage value. This change in resistance in turn changes the value of the voltage due to loading. This voltage is fed back into the printer through the A/D Converter. Based on the value fed back, the PWM cycle is changed to maintain the required transfer voltage.
Fusing
The temperature change of the Heat Rollers surface is detected according to the value of the Thermistor. The Thermistor resistance is measured using the A/D Converter and thus the CPU can determine the temperature of the Heat Roller. AC power is controlled by comparing the target temperature to the value from the Thermistor. If the value from the Thermistor is out of the controlled range while controlling the fusing process, an error is reported. Lamp Method Error Description LED Display All LEDs blinking.
Open Heat Error When the engine operates at the warm-up state, the temperature of the fixing unit is not higher than a specified temperature. When the error occurs, the engine stops all functions and keeps it at error state. Lower than 90 C for more than 10 seconds while warming up. When the engine operates warm-up process, if the temperature of the fixing unit is not higher than a specified temperature.
2-25
Theory of Operation Lamp Method Error Low Heat Error Description When the engine is at Standby, Printing, or Warm-Up mode, if the temperature of the fixing unit is lower than the specified temperature at each state and the lower temperature state is maintaining during a specified time. When the error occurs, the engine stops all functions and keeps it at error state. Standby Lower than -20 C for more than 10 seconds. Printing Lower than -20 C for more than 10 seconds. Warm-Up End Lower than -10 C for more than 10 seconds. For overall engine state, if the temperature of the fixing unit is higher than the specified temperature and the temperature state is kept during a specified time. When the error occurs, the engine stops all functions and keeps it at error state. It has been higher than 220 C for more than 20 seconds. It has been higher than 230 C for more than 3 seconds. It has been higher than 10 C for more than 180 seconds. LED Display All LEDs blinking.
Over Heat Error
All LEDs blinking.
Recovering from Heat Error

Heat error is automatically recovered when the error is only caused by Low Heat Error, and not the Heat Errors in Warm-Up state and the Over Heat Error. When an error occurs, the engine memorizes the present temperature. In case of Low Heat Error, the maximum heat is supplied to the fixing unit. When a specified time is elapsed, the engine detects the temperature again. If the present temperature is higher than the memorized temperature, the error is recovered. In case of Over Heat Error, no heat is supplied to the fixing unit. When a specified time is elapsed, the engine detects a present temperature again. If the present temperature is a specified degree lower than the memorized temperature, the error is recovered.
2-26
Theory of Operation
Laser Scanner Unit

The Laser Scanner Unit (LSU) receives image data from the PVC or HPVC and make latent image on the OPC surface. The LSU uses dual beam system, LD1 and LD2. The control method of the two beams are the same. In comparison with a single beam system, dual beam contains half of the LSUs frequency. The LSU consists of laser diode (LD) and the polygon motor control. When the printing signal occurs, the laser diode is turned On and the polygon motor is enabled. When the light sensor detects the beam, H-SYNC occurs. When the polygon motor speed becomes steady, Ready mode occurs. If these two conditions are satisfied, the Laser Unit is ready. If the two conditions are not satisfied, one of the two errors are reported as shown in the table below: Error Polygon Motor Error (LReady) Description

When the polygon motor speed is not steady. When printing is started, the engine drives the Polygon Motor of the LSU. After a specified time is elapsed, if the motor is not at a Ready status, the engine detects the error that the Polygon Motor is not Ready. The Polygon Motor speed is steady, but the H-SYNC is not generated. When the Polygon Motor is Ready, the LSU sends out the signal called H-SYNC and used to synchronize with each image line. If the engine does not detect the signal consecutively for a fixed time, H-SYNC error occurs. When this error occurs, the engine stops all functions and keeps it at error state. Red error LED is lit when error occurs.
H-SYNC Error
LSU Error Recovery

When LReady or H-SYNC error occurs, paper exits from the printer. The engine mode is changed to recovery mode and the engine checks the LSU error. When the error stops, print job will continue.
2-27
Theory of Operation
2-28
Error Messages and Codes

In this chapter...

Introduction Servicing Instructions Error Messages and Procedures Jam Errors Tray and Paper Errors Consumables/Routine Maintenance Part Errors Motor, Cover, and Laser Errors Print-Quality Error
Chapter
Introduction
This chapter describes error messages listed on the Error History page. These error indications serve as the entry point into the troubleshooting process. Troubleshooting of problems not directly indicated by or associated with an error message or error code is covered in General Troubleshooting on page 4-1. Print quality problems are covered in Print-Quality Troubleshooting on page 5-1. The printer tracks and reports errors on the Error History Report including Engine (fatal) and Jam Error logs (refer to Error Message Summary on page 3-6)
Accessing the Event Log

Note For detailed information on how to print various embedded pages, refer to Reports and Information Pages on page 1-26, Chapter 1, General Information. 1. From the Control Panel, press and hold the Start/Stop button for approximately 15 seconds and release the Start/Stop button. 2. The Event Log is printed.
Demo Page
Print Cleaning Page
Slowly
Quickly
5 seconds
Slowly
10 seconds
Quickly
15 seconds
2 seconds

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3-2
Event Log
The Event Log provides a list of error messages relating to Jam errors and System (fatal) errors. Information on the Event Log includes: Event Log Info, Error Counts, and Toner Event Log.

Event Log Info (##): Page number where the error occurs Error Counts (#): Number of error per the type of error
3-3
Servicing Instructions
The service checklist below is an overview of the path a service technician should take when servicing the printer and printer optional equipment. Step 1: Identify the Problem 1. Verify the reported problem does exist. 2. Check for any error codes and write them down. 3. Print normal customer prints and service test prints. 4. Make note of any print-quality problems in the test prints. 5. Make note of any mechanical or electrical abnormalities present. 6. Make note of any unusual noise or smell coming from the printer. 7. View the System Error and Paper Jam Error on the Event Log. 8. Verify the AC input power supply is within proper specifications by measuring the voltage at the electric outlet while the printer is running. Step 2: Inspect and Clean the Printer 1. Turn the printer power Off. 2. Disconnect the AC power cord from the wall outlet. 3. Verify the power cord is free from damage or short circuit and is connected properly. 4. Remove the Print Cartridge and protect it from light. 5. Remove the Transfer Roller. 6. Inspect the printer interior and remove any debris such as paper clips, staples, pieces of paper, dust, or loose toner. 7. Do not use solvents or chemical cleaners to clean the printer interior. 8. Do not use any type of oil or lubricant on the printer parts. 9. Use only an approved toner vacuum. 10.Clean all rubber rollers with a lint-free cloth, dampened slightly with cold water and mild detergent. 11.Inspect the interior of the printer for damaged wires, loose connections, toner leakage, and damaged or obviously worn parts. 12.If the Print Cartridge appears damaged, replace with new one. Step 3: Find the Cause of the Problem 1. Use the Error Messages and Codes and troubleshooting procedures to find the cause of the problem. 2. Use Service Diagnostics to check the printer and optional components. 3. Use the Wiring Diagrams and Plug/Jack Locator to locate test points. 4. Take voltage readings as instructed in the appropriate troubleshooting procedure. Step 4: Correct the Problem 1. Use the Parts List to locate a part number. 2. Use the Disassembly procedures to replace the part. Step 5: Final Checkout 1. Test the printer to be sure you have corrected the initial problem and there are no additional problems present.
3-4
Error Messages and Procedures

The error messages generated by the printers operating system are the leadin to the troubleshooting procedures that follow in subsequent pages. This section correlates the output of the printers diagnostic aids and provides the troubleshooting procedures to locate and correct the reported errors.
Error Message Abbreviations

Due to limited display space, some error messages include abbreviations. The most common abbreviations used throughout this chapter are listed here. Term DEV HSYNC LSU Definition Developer Horizontal Sync Signal Laser Scanner Unit
3-5
Error Message Summary

The Error Message Summary table lists possible errors and page reference for the corrective procedure.

The Description column provides the message relating to the error. The Go to Page column references the procedure related to the error.
Use this table to identify the proper procedure to correct the reported error. Error Message Display
Description Go to Page
Jam Errors (page 3-7) Paper Jam 0 Paper Jam 1 Paper Jam 2 Jam Duplex Tray and Paper Errors (page 3-14) No Paper Error Paper Empty without Indication Multiple Feeding Wrong Print Position Consumables/Routine Maintenance Part Errors (page 3-18) Fuser Error (Open Fuser Error) Fuser Error (Low Heat Error) Paper Rolled in the Fuser Fuser Gear Does Not Function due to Overheat Paper Rolled on the OPC Drum Print Cartridge Not Installed Motor, Cover, and Laser Errors (page 3-27) Defective Motor Operation Front Cover Open Fuser Error (Overheat Error) Laser Unit Not Ready Laser Unit Not Ready page 3-27 page 3-28 page 3-18 page 3-29 page 3-29 page 3-18 page 3-18 page 3-20 page 3-22 page 3-24 page 3-26 page 3-14 page 3-15 page 3-16 page 3-17 page 3-7 page 3-9 page 3-11 page 3-13
3-6
Jam Errors
Paper Jam 0
Paper is not exiting from the paper tray. Jam 0 has occurred when paper feeds into the printer.
s3250-023
Applicable Error Message
Paper Jam 0
Initial Actions

Try picking paper from a different tray. Check the paper path for obstructions or debris. Cycle printer power. If the problem persists, refer to the following procedure.
Troubleshooting Reference Table Applicable Parts

Wiring and Plug/Jack Map References

Main Controller Board, PL1.1.2 Pick-Up Roller, PL6.1.26 Pick-Up Solenoid, PL6.1.37 Feed Sensor, PL6.1.75 Paper Holder Pad, PL11.1.14
Map 1 - Main Controller Board Map 6 - Main Motor, Interlock Switch, Fans, and Sensors on page 10-14
3-7
Troubleshooting Procedure Table Step 1 Actions and Questions 1. Check the Pick-Up Solenoid for damage. 2. Is the Pick-Up Solenoid damaged? 1. Check the Paper Holder Pad on the paper tray (page 8-8). 2. Is the Paper Holder Pad loose due bad sealing of the side-pad? 1. Check the surface of the Pick-Up Roller for damage or debris. Wipe the Pick-Up Roller using a damp cloth. 2. Is the Pick-Up Roller damaged? 1. Check the Feed Sensor for damage. 2. Is the Feed Sensor damaged? Yes Replace the Pick-Up Solenoid (page 8-39). Replace the Paper Holder Pad (page 8-8). Replace the Pick-Up Roller (page 8-11). No Go to step 2.
Go to step 3.
Go to step 4.
Replace the Feed Sensor (page 8-49).
Replace the Main Controller Board (page 8-62).
3-8
Paper Jam 1
There is a paper jam in front of or inside of the Fuser. There is a paper jam stuck between the Transfer Roller and in the Fuser, just after passing the Feed Actuator.
s3250-024
Paper Jam 1
Initial Actions

Check the paper path for obstructions or debris. Cycle printer power. If the problem persists, refer to the following procedure.

Wiring and Plug/Jack Map References Map 1 - Main Controller Board Map 6 - Main Motor, Interlock Switch, Fans, and Sensors Map 7 - LVPS, HVPS, Fuser, Developer Unit CRUM, and Power Switch

Main Controller Board, PL1.1.2 LVPS, PL1.1.4 Feed Actuator, PL6.1.72 Fuser, PL9.1.0 Exit Sensor (Photo Interrupter), PL9.1.37
Troubleshooting Procedure Table Step 1 Actions and Questions 1. Check the Feed Actuator for correct installation. Reseat the Feed Actuator (page 8-45). 2. Does the error still occur? Yes Replace the Feed Actuator (page 8-45). Go to step 2. No Complete.
3-9
Error Messages and Codes Troubleshooting Procedure Table (continued) Step 2 3 Actions and Questions Does the error still occur? 1. Check the Exit Sensor for damage. 2. Is the Exit Sensor damaged? 1. Check the LVPS for correct installation. Reseat the LVPS (page 8-67). 2. Does the error still occur? 1. Check the Main Controller Board for correct installation. Reseat the Main Controller Board (page 8-62). 2. Does the error still occur? Yes Go to step 3. Replace the Exit Sensor (page 8-55). Replace the LVPS (page 8-67). Go to step 5. Replace the Main Controller Board (page 8-62). No Complete. Go to step 4.
Complete.
Complete.
3-10
Paper Jam 2
There is an accordion jam in front of or inside of the Fuser. The accordion jamis stuck between the Exit Roller and in the Fuser, just after passing the Feed Actuator.
s3250-025
Paper Jam 2
Initial Actions



Fuser, PL9.1.0 Guide Claw, PL9.1.16 Exit Actuator, PL9.1.19 Exit Sensor (Photo Interrupter), PL9.1.37
Map 1 - Main Controller Board Map 7 - LVPS, HVPS, Fuser, Developer Unit CRUM, and Power Switch
3-11
Troubleshooting Procedure Table Step 1 Actions and Questions 1. Check the Fuser for any paper jam inside the Fuser. 2. Is there paper in the Fuser? Yes Remove paper from the Fuser. Clean the surface of the Pressure Roller. Roller #1 (page 8-20) Roller #2 (page 8-22) Replace the Exit Sensor (page 8-55). Replace the Exit Actuator (page 8-54). Replace the Fuser (page 8-13). No Go to step 2.
1. Check the Exit Sensor for damage. 2. Is the Exit Sensor damaged? 1. Check the Exit Actuator for damage. 2. Is the Exit Actuator damaged? 1. Check the Guide Claws for damage. 2. Are the Guide Claws damaged?
Go to step 3.
Go to step 4.
Complete.
3-12
Jam Duplex
Paper is jammed in front or inside the Duplex Unit.
s3250-026
Duplex Jam
Initial Actions

Duplex Unit, PL1.1.13
Troubleshooting Procedure Table Step 1 Actions and Questions 1. Check the Duplex Unit for correct installation. Reseat the Duplex Unit (page 8-37). 2. Does the error still occur? Yes Replace the Duplex Unit (page 8-37). No Complete.
3-13
Tray and Paper Errors

No Paper Error
The LED is lit on the Control Panel even when paper is loaded in the Tray.
No Paper Error
Initial Actions
Inspect the tray to ensure that it is free of obstructions, is loaded with supported paper, and the Guides are adjusted correctly. Try picking paper from a different tray. Check the paper path for obstructions or debris. Cycle printer power. If the problem persists, refer to the following procedure.


Main Controller Board, PL1.1.2 Empty Actuator, PL6.1.84 Paper Empty Sensor (Photo Interrupter), PL6.1.75 )
Map 1 - Main Controller Board Map 6 - Main Motor, Interlock Switch, Fans, and Sensors on page 10-14
Troubleshooting Procedure Table Step 1 Actions and Questions 1. Check the Empty Actuator for damage. 2. Is the Empty Actuator damaged? 1. Check the Paper Empty Sensor for damage. 2. Is the Paper Empty Sensor damaged? 1. Check the Main Controller Board for correct installation. Reseat the Main Controller Board (page 8-62). 2. Does the error still occur? Yes Replace the Empty Actuator (page 8-49). Replace the Paper Empty Sensor (page 8-51). Replace the Main Controller Board (page 8-62). No Go to step 2.
Go to step 3.
Complete.
3-14
Paper Empty without Indication

The LED is not lit on the Control Panel even when the paper tray is empty.
Paper Empty without Indication
Initial Actions


Wiring and Plug/Jack Map References Map 1 - Main Controller Board on page 10-6 Map 6 - Main Motor, Interlock Switch, Fans, and Sensors on page 10-14
Main Controller Board, PL1.1.2 Empty Actuator, PL6.1.84 Paper Empty Sensor (Photo Interrupter), PL6.1.75
Troubleshooting Procedure Table Step 1 Actions and Questions 1. Check the Empty Actuator for damage. 2. Is the Empty Actuator damaged? 1. Check the Paper Empty Sensor for damage. 2. Is the Paper Empty Sensor damaged? 1. Check the Main Controller Board for correct installation. Reseat the Main Controller Board (page 8-62). 2. Does the error still occur? Yes Replace the Empty Actuator (page 8-49). Replace the Paper Empty Sensor (page 8-51). Replace the Main Controller Board (page 8-62). No Go to step 2.
Go to step 3.
Complete.
3-15
Multi Feeding
Multiple sheets of paper are picked from the tray at the same time. The LED is not lit on the Control Panel even when the paper tray is empty.
Multiple Feeding
Initial Actions
Inspect the tray to ensure that it is free of obstructions, is loaded with supported paper, and the Guides are adjusted correctly. Try picking paper from a different tray. Check the paper path for obstructions or debris. Cycle printer power. If the problem persists, refer to the following procedure.

Pick-Up Solenoid, PL6.1.37 Feed Actuator, PL6.1.72 Holder Pad, PL11.1.4
Map 6 - Main Motor, Interlock Switch, Fans, and Sensors on page 10-14
Troubleshooting Procedure Table Step 1 Actions and Questions 1. Check the left and right Guides of the tray to ensure they are set correctly. 2. Are the Guides set correctly? 1. Check the Friction Pad for contamination or damage. 2. Is the Friction Pad contaminated or damaged? Yes Go to step 2. No Adjust the left and right Guides. Go to step 3.
Clean the Friction Pad. Replace the Tray Pad Holder (page 8-8), if damaged. Replace the Pick-Up Solenoid (page 8-39).
1. Check the Pick-Up Solenoid for correct installation and damage. Reseat the Pick-Up Solenoid (page 8-39). 2. Does the error still occur?
Complete.
3-16
Wrong Print Position

Prints begin at wrong position on the paper.
Wrong Print Position
Initial Actions

Try picking paper from a different tray. Check the paper path for obstructions or debris. Cycle printer power. If the problem persists, refer to the following procedure.

Feed Actuator, PL6.1.72 Feed Sensor (Photo Interrupter), PL6.1.75
Troubleshooting Procedure Table Step 1 Actions and Questions 1. Check the Feed Sensor for damage. 2. Is the Feed Sensor damaged? 1. Check the Feed Actuator for damage. 2. Is the Feed Actuator damaged? Yes Replace the Feed Sensor (page 8-49). Replace the Feed Actuator (page 8-45). No Go to step 2.
Complete.
3-17
Consumables/Routine Maintenance Part Errors

Fuser Error
All LEDs are blinking. There is a Fuser error.
Warning
The Fuser may be hot. Turn the printer power Off and allow at least 5 minutes for the Fuser to cool before removing the Fuser.

Open Fuser Error Low Heat Error Overheat Heat Error Fuser Empty Fuser Door Error Fuser Fan Lock Error Diagnose Low Heat
Initial Actions

Ensure that the Fuser is secured to the printer. Cycle printer power. If the problem persists, refer to the following procedure.

Wiring and Plug/Jack Map Reference
Fuser, PL9.1.0 Thermistor Assembly, PL9.1.5 Thermostat, PL9.1.7 Halogen Lamp, PL9.1.30
Map 7 - LVPS, HVPS, Fuser, Developer Unit CRUM, and Power Switch on page 10-15
3-18
Troubleshooting Procedure Table Step 1 Actions and Questions 1. Check the Fuser for correct installation. Reseat the Fuser (page 8-13). 2. Does the error still occur? 1. Check the Thermostat for damage. 2. Does the Thermostat have an open circuit? 1. Check the Thermistor for open circuit. 2. Is the Thermistor damaged? 1. Check the Halogen Lamp for damage or overheating. 2. Is the Halogen Lamp damaged or overheated? Yes Go to step 2. No Complete.
Replace the Thermostat (page 8-16). Replace the Thermistor (page 8-15). Replace the Halogen Lamp (page 8-24).
Go to step 3.
Go to step 4.
Replace the Fuser (page 8-13).
3-19
Paper Rolled in the Fuser

There is an accordion jam in the Fuser. There is contamination at intervals of 77.6 mm on the back of the paper.
Warning
Applicable Error Code
Paper Rolled in the Fuser
Initial Actions


Fuser, PL9.1.0 Thermistor Assembly, PL9.1.5 Thermostat, PL9.1.7 Heat Roller, PL9.1.10 Guide Claw, PL9.1.16 Pressure Roller #1, PL9.1.21 Pressure Roller #2, PL9.1.23
Troubleshooting Procedure Table Step 1 Actions and Questions 1. Check the Fuser for contamination. 2. Is the Fuser dirty? Yes No
Disassemble the Go to step 2. Fuser and clean the debris between the Heat Roller (page 8-17), Thermistor (page 8-15), and Pressure Rollers (#1 - page 8-20; #2 - page 8-22). Go to step 2.
3-20
Error Messages and Codes Troubleshooting Procedure Table (continued) Step 2 Actions and Questions Yes No Complete.
1. Check the Guide Claws for damage? Replace the Fuser 2. Are the Guide Claws damaged? (page 8-13).
3-21
Fuser Gear Does Not Function due to Overheating

There is a constant jam where paper is entering the Fuser or the Fuser Rollers are not turning.
Warning

Fuser Gear Does Not Function due to Overheat Overheat Error Diagnose Overheat
Initial Actions


Wiring and Plug/Jack Map Reference Map 1 - Main Controller Board on page 10-6 Map 3 - LVPS on page 10-8 Map 7 - LVPS, HVPS, Fuser, Developer Unit CRUM, and Power Switch on page 10-15
Main Controller Board, PL1.1.2 LVPS, PL1.1.4 Fuser, PL9.1.0 Halogen Lamp, PL9.1.30
Troubleshooting Procedure Table Step 1 Actions and Questions 1. Check the Halogen Lamp for damage or overheating. 2. Is the Halogen Lamp damaged? 1. Replace the Fuser (page 8-13). 2. Does the error still occur? Yes Replace the Halogen Lamp (page 8-24). Replace the LVPS (page 8-67). No Go to step 2.
Go to step 3.
3-22
Error Messages and Codes Troubleshooting Procedure Table (continued) Step 3 Actions and Questions 1. Check the Main Controller Board for correct installation. Reseat the Main Controller Board (page 8-62). 2. Does the error still occur? Yes Replace the Main Controller Board (page 8-62). No Complete.
3-23
Paper Rolled on the OPC Drum

Paper is caught or rolled up in the OPC Drum.
Warning
Caution
Do not expose the Print Cartridge to light for more than 5 minutes. Cover the Print Cartridge to avoid damage. Do not touch the green surface underneath the Print Cartridge.
Paper Rolled on the OPC Drum
Initial Actions


Print Cartridge, PL1.1.20 Fuser, PL9.1.0
Troubleshooting Procedure Table Step 1 Actions and Questions 1. Check the paper type. 2. Does the paper type meet specifications? Yes Replace the paper with the correct specifications. No Go to step 2.
3-24
Error Messages and Codes Troubleshooting Procedure Table (continued) Step 2 Actions and Questions 1. Check the Print Cartridge for paper jam. 2. Is there paper caught inside the Print Cartridge? Yes Remove the paper. Clean the OPC Drum using a lint-free cloth slightly dampened with cold water. No Complete.
3-25
Print Cartridge Not Installed

The Print Cartridge is not installed.
Print Cartridge is not installed.
Initial Actions

Check the Print Cartridge information. Cycle printer power. If problem persists, refer to the following procedure.
Print Cartridge, PL1.1.20
Troubleshooting Procedure Table Step 1 Actions and Questions 1. Check the printer for the Print Cartridge. 2. Is the Print Cartridge installed? Yes Reseat the Print Cartridge (page 8-7). No Install a Print Cartridge.
3-26
Motor, Cover, and Laser Errors

Defective Motor Operation
The Main Motor is defective and paper does not feed into the printer, resulting Jam0.
Main Motor Operation
Initial Actions

Cycle printer power. If the problem persists, refer to the following procedure.

Fuser, PL9.1.0 Guide Claw, PL9.1.16
Troubleshooting Procedure Table Step 1 Actions and Questions 1. Check the Fuser for debris and contamination. 2. Is the Fuser dirty? 1. Check the Guide Claws inside the Fuser for damage. 2. Are the Guide Claws damaged? Yes Clean the Fuser and remove the debris. Replace the Fuser (page 8-13). No Go to step 2.
Complete.
3-27
Front Cover Open

The red LED is lit on the Control Panel even though the Front Cover is closed.
Cover Open (Front Door Open)
Initial Actions


Main Controller Board, PL1.1.2 HVPS, PL1.1.3 Front Cover, PL1.16.4
Troubleshooting Procedure Table Step 1 Actions and Questions 1. Check the Interlock Switch for damage. 2. Is the Interlock Switch damaged? 1. Check the Main Controller Board for correct installation. Reseat the Main Controller Board (page 8-62). 2. Does the error still occur? Yes Replace the HVPS (page 8-64). Replace the Main Controller Board (page 8-62). No Go to step 2.
Complete.
3-28
Laser Unit Not Ready

All LEDs are blinking on the Control Panel. An error was detected in the Laser Unit. Error includes PMotor Error or HSYNC Error.

LSU Not Ready (LSU Scanner Motor not ready) LSU Not Ready (HSYNC signal not output) Black LSU Lock Error Black HSYNC Error
Initial Actions


Main Controller Board, PL1.1.2 Laser Unit, PL1.1.12
Map 8 - Laser Unit on page 10-16
Troubleshooting Procedure Table Step 1 Actions and Questions 1. Check the wiring harness connections between the Laser Unit and the Main Controller Board. 2. Are the wiring harness connectors securely connected? 1. Check the Laser Unit for correct installation. Reseat the Laser Unit (page 8-57). 2. Does the error still occur? Yes Go to step 2. No Reconnect the connectors.
Replace the Laser Unit (page 8-57).
3-29
Print-Quality Error
Vertical Line Getting Curved
When printing, vertical lines are not straight.

LSU Not Ready (LSU Scanner Motor not ready) LSU Not Ready (HSYNC signal not output)
Initial Actions


Wiring and Plug/Jack Map References Map 7 - LVPS, HVPS, Fuser, Developer Unit CRUM, and Power Switch on page 10-15 Map 8 - Laser Unit on page 10-16
Main Controller Board, PL1.1.2 LVPS, PL1.1.4 Laser Unit, PL1.1.12
Troubleshooting Procedure Table Step 1 Actions and Questions 1. Check the LVPS for the correct voltage. 2. Does the voltage show +24V? 1. Replace the Laser Unit (page 8-57). 2. Does the error still occur? Yes Go to step 2. No Replace the LVPS (page 8-67). Complete.
3-30
General Troubleshooting
In this chapter...

Introduction Inoperable Printer Troubleshooting Power Supply Troubleshooting Print Cartridge Troubleshooting Operating System and Application Problems
Chapter
Introduction
This chapter covers Service Diagnostics, LED Status and Errors, and troubleshooting problems that are not associated with an error message or Control Panel error. For troubleshooting problems associated with an error message or Control Panel error, refer to Error Messages and Codes on page 3-1. Print-quality problems are covered in Print-Quality Troubleshooting on page 5-1.
Service Diagnostics
Using various tests, service technicians should be able to diagnose the problems quickly and isolate which component or sub-assembly part needs replacement. If confronted with an error that requires more than a cursory investigation to clear or when directed by a troubleshooting procedure, use Service Diagnostics to exercise selected sub-assemblies or parts in the vicinity of the reported error. Detailed diagnostic procedures are available in Chapter 3, Error Messages and Codes on page 3-1.
LED Status and Errors
Status Error Red On
Description The Front Cover is open. There is no paper in the tray. The printer has stopped printing due to a major error. The Print Cartridge is not installed. The Print Cartridge is empty. Blinking A minor error is occurring and the printer is waiting for the error to be cleared. The Print Cartridge is low on toner.
Solution Close the Front Cover. Load paper in the tray.
Install the Print Cartridge. Replace the Print Cartridge. When the problem is cleared, the print job resumes. Replace the Print Cartridge. Remove paper.
Amber Online Green
On On
A paper jam has occurred. The printer is in Power Save mode. The printer is on-line and can receive data from the computer.
4-2
Status
Description Blinking Slowly indicates that the printer is receiving data from the computer. Quickly indicates that the printer is printing.
Solution
4-3
No Error LED when the Front Cover is Open

The error LED is not On when the Front Cover is open.
Initial Actions

Cycle printer power. If problem persists, refer to the following procedure.

Wiring and Plug/Jack Map References Map 7 - LVPS, HVPS, Fuser, Developer Unit CRUM, and Power Switch Map 9 - Optional Tray 2 and Control Panel
Main Controller Board, PL1.1.2 LVPS, PL1.1.4 Front Cover, PL1.1.16-4 LED Board, PL6.1.44
Troubleshooting Procedure Table Step 1 Actions and Questions 1. Check the wiring harness connectors CN18 and CN31 between the LED Board and the Main Controller Board. 2. Are the connectors securely connected? Check the LVPS Board signal. 1. Is there +24 V across: CN3-16, CN3-13, CN3-11, CN3-9, and CN3-7 pins 2. Is there +5 V across: CN3-5, CN3-3, and CN3-1 pins 1. Check the Main Control Board for correct installation. Reseat the Main Control Board (page 8-62). 2. Does the error still occur? Check the Main Controller Board signal. 1. Is there +24 V across: CN10-1, CN10-4, CN10-6, CN10-8, and CN10-10 pins 2. Is there +5 V across: CN10-12, CN10-14, and CN10-16 pins Yes Replace the LED Board (page 8-75). Go to step 3. No Reconnect the connectors. Go to step 2. Replace the LVPS Board (page 8-67).
Go to step 4.
Complete.
Complete.
4-4
Inoperable Printer Troubleshooting

The Printer is Not Responding to the Print Command
The printer is On, but not operating in print mode. 1. Print a Demo page. a. When the green LED lights, press and hold the Start/Stop button until the LED flashes, then release the button. b. If the test print works, there are no hardware problems within the printer. Check the application settings. c. If the test print does not print, check the LED status and refer to detailed diagnostic procedures to troubleshoot the problems. 2. Check that the computer and the printer are properly connected. a. Reconnect the cable(s) if not properly connected. b. Replace the cable(s) if damaged. 3. The printer does not print from Windows environment. a. Check that the printer driver is set up correctly, the correct port is selected, and Use On-line is selected in the driver. b. If the printer driver is properly set up, try printing a test page from the driver properties. c. Check on which program is not printing. d. If no applications can print, open Notepad and send a print job using Notepad. e. If the problem is within a single application, adjust the printing properties within that program. f. If changing the properties in the application print dialog box does not solve the problem, uninstall and reinstall new printer driver. g. If reinstalling the print drivers does not solve the problem, check the port settings.

CMOS is on ECP the address is IRQ 7 378 (for parallel port 1)
4-5
The Printer is Not Responding to a Print Command due to Incorrect Setup

After receiving a print command, there is no response from the printer. 1. Ensure there is sufficient hard disk space for the temporary work files created during printing. a. The message insufficient printer memory means there is a hard disk space problem, rather than a printer RAM problem. Free up disk space on the hard disk. Use the disk utilities program to delete unnecessary files. 2. The error occurs even though there is plenty of hard disk space. a. The connection or communication between the printer port and the computer is incorrect. b. Verify the cable is properly connected and configured for printing. Make sure the CMOS settings are correctly set for the printer port. Select:

ECP which supports 12-bit data transfer or SPP which supports 8-bit data transfer.
3. Reboot the printer. a. If the regular fonts are not printing, the cable or the printer driver could be defective. b. Turn the computer and printer Off and back On. c. Send a print job. If the regular fonts are not printed again, replace the cable.
4-6
SPOOL Error
Simultaneous Peripheral Operations Online (SPOOL) is the process Windows uses to manage print jobs. Jobs are processed and then stored on the hard disk until the printer is ready to accept them. 1. Insufficient disk space on the hard disk in the directory assigned for the basic spool. a. Delete any unnecessary files to provide more disk space for spool storage. 2. If previous printing errors were not solved. a. There may be files from previous failed print jobs on the hard disk with the name in the form *.jnl. Delete these files and reboot Windows to restart the printer. 3. There may be a conflict with other drivers or programs. a. Shut down all other programs except the current one, if possible. 4. When an application program or the printer driver is damaged. a. After rebooting the computer, check for viruses, restore the damaged files and reinstall the application program which is not working properly. 5. Computer memory is insufficient to support printing. a. Add more memory to the PC.
How to Delete the Data in the SPOOL Manager

In the SPOOL Manager, the installed drivers and the list of documents waiting to be printed are shown. Select the document to be deleted and click Delete in the menu. If the job you are deleting is the current job, any data that has already been transferred to the printers memory will still be printed. If there is a problem with the printer (out of toner, out of paper, etc...), the job may take a long time to delete as it must wait for a time out.
4-7
Power Supply Troubleshooting

AC Power Troubleshooting
Wiring and Plug/Jack References
LVPS, PL1.1.4
Troubleshooting Procedure Table Step 1 Actions and Questions 1. Check the voltage at the AC wall outlet. 2. Is there approximately 110 VAC (or 220 VAC if the printer is a 220 V configuration) at the AC wall outlet? 1. Check the power cord for defects or loose connection. 2. Is the power cord loose or defective? Yes Go to step 2. No Notify the customer of improper AC output from the outlet. Replace the LVPS (page 8-67).
Replace or reconnect the power cord.
4-8
No Power
When the printer is turned On, the LEDs on the Control Panel do not come On.
Initial Actions

Cycle printer power. If problem persists, refer to the following procedure.

Wiring and Plug/Jack Map References Map 1 - Main Controller Board on page 10-6 Map 7 - LVPS, HVPS, Fuser, Developer Unit CRUM, and Power Switch on page 10-15
Main Controller Board, PL1.1.2 LVPS, PL1.1.4 Power Cord, PL1.1.19 LED Board, PL6.1.44
Troubleshooting Procedure Table Step 1 Actions and Questions Check the LVPS Board signal. 1. Is there +24 V across: CN3-16, CN3-13, CN3-11, CN3-9, and CN3-7 pins 2. Is there +5 V across: CN3-5, CN3-3, and CN3-1 pins Does the error still occur? Is the Control Panel LED On? Yes Replace the Power Cord. Go to step 2. No Go to step 3.
2 3
Go to step 3. Go to step 5.
Complete. Replace the LED Board (page 8-75). Go to step 4. Complete. Go to step 6.
4 5
Does the error still occur? 1. Check the power fuse on the LVPS. 2. Is the power fuse defective? 1. Check the Main Control Board for correct installation. Reseat the Main Control Board (page 8-62). 2. Does the error still occur?
Go to step 5. Replace the LVPS (page 8-69). Go to step 7.
Complete.
4-9
General Troubleshooting Troubleshooting Procedure Table (continued) Step 7 Actions and Questions Check the Main Controller Board signal. 1. Is there +24 V across: CN10-1, CN10-4, CN10-6, CN10-8, and CN10-10 pins 2. Is there +5 V across: CN10-12, CN10-14, and CN10-16 pins Yes Complete. No Replace the Main Controller Board (page 8-62).
4-10
Print Cartridge Troubleshooting

Use only Xerox Print Cartridges in the printer. Non-Xerox or Third Party Print Cartridges are not guaranteed to work with the Phaser 3250 and can cause malfuntions, print-quality problems, and jam errors.
Precautions for Print Cartridge

Excessive exposure to direct light for more than a few minutes can cause damage to the Print Cartridge and degrade print quality.
Print Cartridge Life

If the printed image is light due to toner life remaining, you can temporarily improve print quality by redistributing toner.
Redistributing Toner
1. Open the Front Cover. 2. Remove the Print Cartridge. 3. Gently shake the Print Cartridge from side to side five or six times to redistribute toner.
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4. Reinsert the Print Cartridge into the printer. Ensure the Print Cartridge is locked in place. 5. Close the Front Cover.
4-11
Operating System and Application Problems

Note If print-quality problem exists, or your job did not print, refer to the User Guide at www.xerox.com/office/3250support.
Common Windows Problems

The following messages may appear under various conditions.
Condition

Solutions Close all other applications, reboot Windows, and try printing again.
General Protection Fault Exception OE Spool32 Illegal Operation Fail to print A printer time-out error occurred
Wait until the printer finishes the print job. If the message appears in Standby mode or after printing has been completed, check the cable connection and/or whether an error has occurred.
Common Macintosh Problems

Condition
Possible Cause
Solutions Print the PDF file as an image may solve this problem. From the Acrobat printing options, turn On Print As Image. Note: It will take longer to print when printing a PDF file as an image. Update your Mac OS to OS 10.3.3 or higher.
The printer does not print PDF Incompatibility between file correctly. Some parts of the PDF file and Acrobat graphics, text, or illustrations products. are missing.
The document has printed, but the print job has not disappeared from the spooler in Mac OS 10.3.2. Some letters are not displayed normal during the cover sheet printing. Mac OS cannot find the font during the cover page printing.
Alphanumeric characters, in the Billing Info field, are only allowed for printing on the cover page. Other characters will be broken on the printout.
4-12
Common Linux Problems

Condition The printer does not print.
Solutions
Check if the printer driver is installed on the computer. Open Unified Driver Configurator and switch to the Printers tab in the Printers Configuration window to check the list of available printers. Make sure that the printer is displayed on the list. If not, add a printer. Check if the printer is started. Open the Printers Configuration window and select your printer from the printers list. Check the description in the Selected printer pane. If the printer status contains stopped string, press the Start/Stop button. Normal operation should restore. The stopped status might be activated when some problems in printing occurred. Check if your application has special print option such as =oras. If -oraw is specified in the command line parameter, then remove it to print properly. For Gimp front-end, select print --> Setup printer and edit command line parameter in the command item.
Unable to open mfp port device file when printing a document.
Avoid changing print job parameters (via LPR GUI, for example) while a print job is in progress. Known versions of CUPS server break the print job whenever print options are changed and then try to restart the job from the beginning. Since Unified Linux driver locks mfp port while printing, the abrupt termination of the driver keeps the port locked and therefore unavailable for subsequent print jobs. If this situation occurred, try to release the mfp port. The CUPS (Common Unix Printing System) version distributed with SuSE Linux 9.2 (cups-1.1.21) has a problem with IPP (Internet Printing Protocol) printing. Use the socket printing instead of IPP or install the later version of CUPS (cups-1.1.22 or higher).
When printing a document over the network in SuSE 9.2, the printer does not print.
4-13
Common PostScript Problems

The following errors are PostScript language specific that may occur when multiple printer languages are being used. Note To receive a printed or screen displayed message when PostScript errors occur, open the Print Options window and click the appropriate selection next to the PostScript errors section.
Condition PostScript file cannot be printed.
Possible Cause The PostScript driver may not be installed correctly.
Solutions
Print a Configuration page and verify that the PostScript version is available for printing. Install the PostScript driver.
Limit Check Error message is displayed. A PostScript error page prints.
The print job was too complex. Print job may not be PostScript.
Change the complexity of the print job. Make sure that the print job is a PostScript job. Check to see whether the software application expected setup or PostScript header file to be sent to the printer. Make sure that the resolution setting in your printer driver matches information in Acrobat Reader.
When printing a document using a Macintosh with Acrobat Reader 6.0 or higher, colors print incorrectly.
The resolution setting in the printer driver may not be matched with that in Acrobat Reader.
4-14
Print-Quality Troubleshooting
In this chapter...

Print-Quality Problems Overview Checklist Before Troubleshooting Print-Quality Test Print Print-Quality Specifications Print-Quality Troubleshooting
Chapter
Print-Quality Problems Overview

Print-quality defects can be attributed to printer components, consumables, media, internal software, external software applications, and environmental conditions. To successfully troubleshoot print-quality problems, eliminate as many variables as possible. The first step is to generate prints using information pages embedded in the printer on laser paper from the approved media list. Refer to Media and Tray Specifications on page 1-18 for supported and specialty media that have been tested and approved for use in the Phaser 3250. Use paper from a fresh ream that is acclimated to room temperature and humidity. If the print-quality defect is still present when printing on approved media from an unopened ream of paper, then investigate software applications and environmental conditions. Check the temperature and humidity under which the printer is operating. Compare this to the Environmental Specifications on page 1-12. Extreme temperature and humidity can adversely affect the xerographic and fusing characteristics of the printer. When analyzing a print-quality defect, determine if the defect is repeating or random occurrence. Continuous defects in the process direction, such as Voids and Lines, are the most difficult to diagnose. Inspect the visible surfaces of all Rollers for obvious defect. If no defects are found, replace the Print Cartridge, Transfer Roller, Fuser, and Laser Unit one at a time until the defect is eliminated.
Defects Associated with Specific Printer Components

Some print-quality problems can be associated with specific assemblies; the most common problems and the associated assemblies are listed in this section. Refer to the specific print-quality troubleshooting procedure for detail information.
Laser Unit

Black Print (page 5-16) Vertical White Line (page 5-25)
Transfer Roller

Uneven Density (page 5-18) Background Contamination (page 5-19) Ghosting (1) (page 5-21) Vertical White Line (page 5-25) Vertical Black Line and Band (page 5-27) Stains on the Front of the Page (page 5-31) Stains on the Back of the Page (page 5-32) Phaser 3250 Laser Printer Service Manual
5-2
Fuser

Ghosting (3) (page 5-24) Stains on the Back of the Page (page 5-32)
Print Cartridge

Light or Undertone Print (page 5-14) Black Print (page 5-16) Uneven Density (page 5-18) Background Contamination (page 5-19) Ghosting (1) (page 5-21) Vertical White Line (page 5-25) Vertical Black Line and Band (page 5-27) Horizontal Black Line and Band (page 5-28) Black/White Spot (page 5-29) Stains on the Front of the Page (page 5-31) Blank Page (1) (page 5-33) Blank Page (2) (page 5-34)
5-3
Checklist Before Troubleshooting Print-Quality

Checking the Printer Condition
Toner
Low toner can cause print-quality problems, such as Fading, Streaking, White Lines, or Dropouts. Print a small document from different software applications to replicate the problem and check the amount of toner available. Use the CentreWare Internet Services (IS) to check the supplies status. To access the CentreWare IS: 1. Open your web browser. 2. In the Address field, enter the printers IP address. 3. Click the Supplies Status button. 4. The Supplies Status page is displayed. If the toner is low, you can extend the Print Cartridge life by removing the Print Cartridge (page 8-7) from the printer, and gently shake the Print Cartridge from side-to-side to distribute toner.
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Cleaning
Paper, toner, and dust particles can accumulate inside the printer and cause print-quality problems such as Smearing or Toner Specks. Clean the inside of the printer to prevent these problems.
5-4
Checklist Before Troubleshooting Image Quality

Check the following items prior to performing troubleshooting. These procedures may help to resolve the problems without troubleshooting the printer. a. Clean the Laser Unit window using a Q-tip or a dry, lint-free cloth to wipe the window.
Bottom of Laser Unit
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b. Check the Transfer Roller for damage. 1. Print is too light.
Light or Undertone Print
a. The toner may be too low. Check the amount of toner and change the Print Cartridge if necessary. b. If you are printing on an uneven print surface, change the paper type settings. c. Verify that the correct type of paper is used. d. The Print Cartridge may need to be replaced. Replace the Print Cartridge.
5-5
Print-Quality Troubleshooting 2. Toner smears or print comes off page.
Smudges or Smears
a. If you are printing on a thick or an uneven media, change the Media Type settings to a heavier type. b. Verify that the paper is within the printer specifications (refer to Media and Tray Specifications on page 1-18). 3. Toner spots appear on the page and printing is blurred.
Random Spots
a. Check the Print Cartridge to make sure that it is installed correctly. b. Change the Print Cartridge.
5-6
Print-Quality Troubleshooting 4. Entire page is white.
Blank Print
a. b. c. d.
Ensure the packaging material is removed from the Print Cartridge. Check the Print Cartridge to make sure that it is installed correctly. Toner may be low. Change the Print Cartridge. Check the Laser windows for obstructions.
5. Streaks appear on the page.
Horizontal Band, Void, or Streaks
a. Toner may be low. Change the Print Cartridge. 6. Characters have jagged or uneven edges.
nthemum x x nthemum
Chrysanthemum x morifolium
Chrysanthemum nthemum x morifolium

Fuzzy Text
a. If you are using downloaded fonts, verify that the fonts are supported by the printer, the host computer, and software application. b. From the Start menu, go to Settings > Printers and Faxes.
5-7
Print-Quality Troubleshooting c. Select Phaser 3250/Phaser 3250 PS. Right click on the printer icon and select Printing Preferences. d. Click the Graphic tab. Under Image Mode, select Text Enhancement. Click OK. 7. Part or all the page prints.
Partial Band
a. Check the Print Cartridge to make sure it is installed correctly. 8. The job prints, but the top and side margins are incorrect.
Image Not Centered
a. Ensure the Media Size settings in the Tray Settings are correct. b. Ensure the margins are set correctly in your software application. c. Perform internal test prints (i.e., printers Demo Page, etc.,) and evaluate the prints.
5-8
Print-Quality Troubleshooting 9. Printing on both ends of the transparencies is faded. This occurs when the printer is operating at a location where relative humidity reaches 85 or more.
Light Print on Transparency
a. Adjust the humidity or relocate the printer to an appropriate environment.
5-9
Test Print
This section provides a sample of a test patterns. The life of the Print Cartridge and printing speed are measured with the pattern shown below 5%. The A4 ISO 19752 standard pattern samples are reproduced to 70% of the actual A4 size.
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5-10
Print-Quality Specifications
The Print-Quality specifications are provided as follows.
Environmental Condition

Temperature: 10 C - 32 C (50 F - 90.0 F) Humidity: 80% RH at 32 C) (90.0 F)
Note Defects may occur due to condensation after around 30 minutes if the printer is turned On in a critical environment such as 85% at 10 C (50 F).
Quality Paper
The print-quality is best when quality paper is fed from the tray. The print quality is evaluated on the maximum size of each standard paper.

Color Print Quality: Xerox-brand Color XPressions paper Black and White Quality: Xerox-brand 4200 paper
Paper Condition
Paper should be fresh and stored in the operating environment for 12 hours before use for printing.
Printer Condition
The specified print quality is guaranteed with the printer in specified normal environmental condition.
5-11
Print-Quality Defect Definitions
The following table lists the print-quality defect corrective procedure, their definition, and the page where each corrective procedure is provided.
Defect Definition
Page page 5-14 page 5-16 page 5-18 page 5-19 page 5-21 page 5-23 page 5-24 page 5-25
Light or Undertone Print Black Print Uneven Density Background Contamination Ghosting (1) Ghosting (2) Ghosting (3) Vertical White Line
The overall image density is too light. The entire image area is black. Print Density is uneven between the left and right sides. Light or gray dusting contamination appears on all or most of the page. There is ghosting at 75.5 mm intervals from the OPC Drum. There is ghosting at 75.5 mm intervals on the whole print. There is ghosting at 62.8 mm and 77.6 mm intervals. There are faded or completely non-printed lines along the page of the paper travel from the leading edge to the trailing edge. There are faded or black lines along the page in the direction of the paper travel from the leading edge to the trailing edge. There are black lines running parallel with the leading edge of the print. The toner image is not completely fused to the paper. The image easily rubs off. The background of the front of the page is stained. The background of the back of the page is stained. The entire image area is blank. The entire image area is blank. One or several blank pages are printed.
Vertical Black Line and Band Horizontal Black Line and Band Black/White Spot Stains on the Front of the Page Stains on the Back of the Page Blank Page (1) Blank Page (2)
page 5-27
page 5-28 page 5-29 page 5-31 page 5-32 page 5-33 page 5-34
5-12
Repeating Defect Measurement

When horizontal lines and/or spots occurs periodically, it is possibly caused by a defect on a particular Roller. Measure the interval of the defect on the test print and check the relation to the Roller in the table. The interval does not necessarily match the circumference of the Roller.
2 7-2 6 7-1 1
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Horizontal Line Spot Trouble Measurement Abnormal Image Period 75.5 mm (2.98 in) 26.7 mm (1.01 in) 47.1 mm (1.85 in) Type of Abnormal Image White spots, Black spots Black spot and Periodic band Periodic band by little difference of density Part List Number PL1.1.20 PL1.1.20 PL1.1.20
No. 1 2 3
Roll OPC Drum Charge Roller Supply Roller
Replacement Print Cartridge Print Cartridge Print Cartridge
Developing Roller Transfer Roller
35.2 mm (1.39 in) 47.0 mm (1.85 in)
White spot, Print Horizontal Black Cartridge band Ghost, Transfer Damaged image Roller by abnormal transfer Black spots or Vertical Black band Background Background Fuser
PL1.1.20
PL1.1.11
Heat Roller
77.6 mm (3.05 in) 62.8 mm (2.47 in) 37.7 mm (1.48 in)
PL9.1.0
7-1 7-2
Pressure Roller (1st) Pressure Roller (2nd)
Fuser Fuser
PL9.1.0 PL9.1.0
5-13

The overall image density is too light.
Initial Actions

Check the paper transfer path. Ensure there are no debris on the transfer path.

Example Print
HVPS, PL1.1.3 Print Cartridge, PL1.1.20
Troubleshooting Procedure Table Step 1 Actions and Questions Check the Print Cartridge. Is the Print Cartridge empty? 1. Check Toner Save mode. 2. Is Toner Save mode enabled? 1. Check the ambient temperature. 2. Is the ambient temperature below 10 C? Yes Replace the Print Cartridge (page 8-7). Go to step 3. Turn Off the printer, wait for 30 minutes, and turn On the printer. Clean the inside of the printer. No Go to step 2.
2 3
Enable Toner Save mode. Go to step 4.
1. Check the inside of the printer for toner spill. 2. Is there toner spill inside the printer?
Go to step 5.
5-14
Troubleshooting Procedure Table (continued) Step 5 Actions and Questions 1. Check the HVPS for correct installation. Reseat the HVPS (page 8-64). 2. Does the image quality improve? Yes Complete. No Replace the HVPS (page 8-64).
5-15
Black Print
The entire image is black.
Initial Actions


Example Print
Main Controller Board, PL1.1.2 HPVS, PL1.1.3 Laser Unit, PL1.1.12
Black Print
Troubleshooting Procedure Table Step 1 Actions and Questions 1. Check the wiring harness connectors between the Main Controller Board and the HVPS. 2. Are the connectors securely connected? Does the error still occur? 1. Reseat the HVPS (page 8-64). 2. Does the error still occur? Yes Go to step 3. No Reconnect the connectors. Go to step 2.
2 3
Go to step 3. Replace the HVPS (page 8-64). Go to step 4. Replace the Laser Unit (page 8-57). Go to step 5.
Complete. Complete.
Does the error still occur?
Complete.
5-16
Print-Quality Troubleshooting Troubleshooting Procedure Table (continued) Step 5 Actions and Questions Does the error still occur? Yes Replace the Main Controller Board (page 8-62). No Complete.
5-17
Uneven Density
Print Density is uneven between the left and right sides.
Initial Actions


Example Print
Transfer Roller, PL1.1.11 Print Cartridge, PL1.1.20
Color Uneven or Wrong (Process Direction)
Troubleshooting Procedure Table Step 1 Actions and Questions 1. Check the Transfer Roller for correct installation. Reseat the Transfer Roller (page 8-10). 2. Does the image quality improve? Check the Print Cartridge. Is the Print Cartridge empty? 1. Check the Print Cartridge for damage. 2. Is the Print Cartridge damaged? Yes Complete. No Go to step 2.
Replace the Print Cartridge (page 8-7). Replace the Print Cartridge (page 8-7).
Go to step 3.
Complete.
5-18
Background Contamination
There is toner contamination on all or most of the page. The contamination appears as a very light gray dusting.
Initial Actions


Example Print
HVPS, PL1.1.3 Transfer Roller, PL1.1.11 Print Cartridge, PL1.1.20
Background Contamination
Troubleshooting Procedure Table Step 1 Actions and Questions 1. Check the paper condition. 2. Is the paper dry, recommended type, and loaded in the correct position? 1. Print a Demo page. 2. Does the image appear less than 2% on the page? Check the Print Cartridge. Is the Print Cartridge empty? 1. Check the Transfer Roller movement. 2. Does the Transfer Roller rotate smoothly? Yes Go to step 2. No Replace the paper.
Go to step 3.
Go to step 4.
Replace the Print Cartridge (page 8-7). Go to step 5.
Go to step 4.
Clean the Transfer Roller bushings.
5-19
Print-Quality Troubleshooting Troubleshooting Procedure Table (continued) Step 5 Actions and Questions 1. Check the HVPS for correct installation. Reseat the HVPS (page 8-64). 2. Does the image quality improve? Yes Complete. No Replace the HVPS (page 8-64).
5-20
Ghosting (1)
There is ghosting at 75.5 mm intervals from the OPC Drum while printing on card stock, transparencies, or using the Manual Feeder.
Initial Actions

Check the paper transfer path. Ensure there are no debris on the transfer path. Verify the paper is within the printer specifications (refer to Media and Tray Specifications on page 1-18).

Example Print
Main Controller Board, PL1.1.2 HVPS, PL1.1.3 Transfer Roller, PL1.1.11 Print Cartridge, PL1.1.20
Residual Image/Ghosting
Troubleshooting Procedure Table Step 1 Actions and Questions Check the Print Cartridge life usage. Is the Print Cartridge empty? 1. Check the Print Cartridge for damage. 2. Is the Print Cartridge damaged? Yes Replace the Print Cartridge (page 8-7). Replace the Print Cartridge (page 8-7). No Go to step 2.
Go to step 3.
1. Check the Transfer Roller life usage. Replace the Transfer Roller 2. Is the Transfer Roller life expired? (page 8-10).
Go to step 4.
5-21
Print-Quality Troubleshooting Troubleshooting Procedure Table (continued) Step 4 Actions and Questions 1. Check the HVPS for correct installation. Reseat the HVPS (page 8-64). Clean the HVPS connection if any toner particles are present. 2. Does the image quality improve? 1. Replace the HVPS (page 8-64). 2. Does the image quality improve? 1. Check the Main Controller Board for correct installation. Reseat the Main Controller Board (page 8-62). 2. Does the image quality improve? Yes Complete. No Go to step 5.
5 6
Complete. Complete.
Go to step 6. Replace the Main Controller Board (page 8-62).
5-22
Ghosting (2)
There is ghosting at 75.5 mm intervals of the OPC Drum on the whole print.
Initial Actions

Troubleshooting Reference Table Applicable Parts Example Print
Troubleshooting Procedure Table Step 1 Actions and Questions 1. Check the media type selection. 2. Is Thick Mode selected for paper type? Yes Complete. No Set the correct media type.
5-23
Ghosting (3)
There is ghosting at 62.8 mm or 77.6 mm intervals.
Initial Actions

Example Print
Fuser, PL9.1.0
Warning
Ensure to wait for the Fuser to cool down before starting the procedure. Troubleshooting Procedure Table Step 1 Actions and Questions 1. Check the Fuser. 2. Is there any contamination on the Fuser? Yes Clean the Fuser. No Replace the Fuser (page 8-13).
5-24
Vertical White Line

There are faded or completely non-printed lines along the page in the process direction.
Initial Actions


Example Print
Transfer Roller, PL1.1.11 Laser Unit, PL1.1.12 Print Cartridge, PL1.1.20
Vertical Blank Lines
Troubleshooting Procedure Table Step 1 Actions and Questions 1. Check the Print Cartridge life usage. 2. Is the Print Cartridge empty? 1. Check the Laser Unit window for contamination. 2. Is there contamination on the Laser Unit window? 1. Check the inside of the Laser Unit for debris. 2. Are there any debris inside of the Laser Unit? 1. Check the OPC Drum on the Print Cartridge for damage. 2. Is the OPC Drum damaged? Yes Replace the Print Cartridge (page 8-7). Clean the Laser Unit window. No Go to step 2.
Go to step 3.
Replace the Laser Unit (page 8-57). Replace the Print Cartridge (page 8-7).
Go to step 4.
Go to step 5.
5-25
Print-Quality Troubleshooting Troubleshooting Procedure Table (continued) Step 5 Actions and Questions 1. Check the Transfer Roller surface for damage. 2. Is the Transfer Roller surface damaged? Yes Replace the Transfer Roller (page 8-10). No Complete.
5-26
Vertical Black Line and Band

There are faded or black lines along the page in the direction of the paper travel from the leading edge to the trailing edge.
Initial Actions


Example Print
Vertical Stripes
Troubleshooting Procedure Table Step 1 Actions and Questions 1. Check the Print Cartridge for damage. 2. Is the Print Cartridge damaged? Yes Replace the Print Cartridge (page 8-7). No Go to step 2.
1. Check the Transfer Roller surface for Replace the damage. Transfer Roller (page 8-10). 2. Is the Transfer Roller surface damaged?
Complete.
5-27
Horizontal Black Line and Band

There are black lines running parallel with the leading edge of the print, perpendicular to the direction of the paper travel.
Initial Actions

Example Print
Print Cartridge, PL1.1.20
Horizontal Stripes
Troubleshooting Procedure Table Step 1 Actions and Questions 1. Clean all voltage terminal of the Print Cartridge. 2. Does the image quality improve? 1. Check for a defect occuring at a regular interval. 2. Are there any bands on the page? Yes Complete. No Go to step 2.
Refer to Repeating Defect Measurement on page 5-13. Replace the Print Cartridge (page 8-7).
Go to step 3.
1. Check the Gear of the OPC Drum (has a small tooth gap) for damage. 2. Is the Gear damaged?
Complete.
5-28
Black/White Spot
There are dark or blurry spots of toner randomly scattered across the page.
Initial Actions


Example Print
Random Spots
Troubleshooting Procedure Table Step 1 Actions and Questions 1. Check the paper path. 2. Are there any debris or toner contamination on the paper path? 1. Perform PC cleaning procedure (refer to Printing the Print Cleaning Page on page 7-5). 2. Does the error still occur? 1. Check for spots regular intervals. 2. Are there any spots on the page? Yes Remove the debris and clean the paper path. Go to step 3. No Go to step 2.
Complete.
Refer to Repeating Defect Measurement on page 5-13. Replace the Print Cartridge (page 8-7).
Go to step 4.
1. Check the Print Cartridge for damage. 2. Is the Print Cartridge damaged?
Go to step 5.
5-29
Print-Quality Troubleshooting Troubleshooting Procedure Table (continued) Step 5 Actions and Questions Yes No Complete.
1. Check the Transfer Roller life usage. Replace the Transfer Roller 2. Is the Transfer Roller life expired? (page 8-10).
5-30
Stains on the Front of the Page

The background of the front of the page is stained.
Initial Actions


Example Print
Repeating Defects
Troubleshooting Procedure Table Step 1 Actions and Questions 1. Check the Transfer Roller for contamination. 2. Is the Transfer Roller surface dirty? Yes Perform PC cleaning procedure (refer to Printing the Print Cleaning Page on page 7-5). Replace the Print Cartridge (page 8-7). No Go to step 2.
1. Check the Print Cartridge for damage or leakage. 2. Is the Print Cartridge damaged?
Complete.
5-31
Stains on the Back of the Page

The background of the back of the page is stained at 47.0 mm or 62.8 mm.
Initial Actions


Example Print
Transfer Roller, PL1.1.11 Fuser, PL9.1.0
Troubleshooting Procedure Table Step 1 Actions and Questions 1. Check the Transfer Roller for contamination. 2. Is the Transfer Roller surface dirty? Yes Perform PC cleaning procedure (refer to Printing the Print Cleaning Page on page 7-5). Replace the Fuser (page 8-13). No Go to step 2.
1. Replace the Transfer Roller (page 8-10). 2. Does the error still occur?
Complete.
5-32
Blank Page (1)

The entire image area is blank.
Initial Actions

Check the paper transfer path. Ensure there are no debris on the transfer path. Check to ensure that there is nothing blocking the Laser windows.

Example Print
Main Controller Board, PL1.1.2 Print Cartridge, PL1.1.20
Blank Print
Troubleshooting Procedure Table Step 1 Actions and Questions 1. Clean the ground terminals on the Print Cartridge and inside of the printer. 2. Does the error still occur? 1. Check the Main Controller Board for correct installation. Reseat the Main Controller Board (page 8-62). 2. Does the error still occur? Yes Go to step 2. No Complete.
Complete.
5-33
Blank Page (2)

The entire image area is blank. One or several blank pages are printed, or when the printer is turned On, several blank pages are printed.
Initial Actions


Example Print
Main Controller Board, PL1.1.2 Print Cartridge, PL1.1.20 Pick-Up Solenoid, PL6.1.37
Multiple Blank Prints
Troubleshooting Procedure Table Step 1 Actions and Questions 1. Clean the ground terminals on the Print Cartridge and inside of the printer. 2. Does the error still occur? 1. Check the Pick-Up Solenoid for correct installation. Reseat the PickUp Solenoid (page 8-39). 2. Does the error still occur? 1. Check the Main Controller Board for correct installation. Reseat the Main Controller Board (page 8-62). 2. Does the error still occur? Yes Go to step 2. No Complete.
Replace the Pick-Up Solenoid (page 8-39). Replace the Main Controller Board (page 8-62).
Go to step 3.
Complete.
5-34
Adjustments and Calibrations

In this chapter...
Adjustments
Chapter
Adjustments
Altitude Adjustment
Print Quality is affected by atmospheric pressure, which is determined by the location of the printer above sea level. The following information contains instructions and specifications for adjusting altitude information for the Phaser 3250. Note Verify to ensure the Phaser 3250 printer driver has been installed.
Altitude Specifications
Prior to performing the altitude adjustment procedure, determine the altitude location of the printer and the appropriate value to be adjusted for the printer.
4,000 m 1 3,000 m
Value High 3
2 High 2 2,000 m 3 High 1 1,000 m 4 Normal

s3250-035
6-2
Adjusting Altitude
Printer Settings Utility Method (USB Connection)
1. From the Start Menu, select Programs > Xerox P3250 > Printer Settings Utility. 2. The Printer Settings Utility window is displayed. a. On the left column, select Setting. b. On the right column, select Altitude Adjustment. c. Under Altitude Adjustment window, from the pull-down menu, select the appropriate altitude information for the printer. d. Click the Apply button to change the altitude information. e. Click the Exit button to close the Printer Settings Utility window.
6-3
CentreWare IS Method (Network Connection)

5. Click the Altitude link.
6-4
Adjustments and Calibrations 6. In the Print Mode Settings window, find Altitude Adj. From the pull down menu, select the appropriate altitude information for the printer. 7. Click Save Changes to save the information.
8. The Completion window is displayed. 9. Click OK to close the window.
6-5
6-6
Cleaning and Maintenance

In this chapter...

Service Maintenance Procedure Cleaning Maintenance
Chapter
Service Maintenance Procedure

Perform the following procedures whenever you check, service, or repair a printer. Cleaning the printer, as outlined in the following steps, assures proper operation of the printer and reduces the probability of having to service the printer in the future. The frequency of use, Average Monthly Print Volume (AMPV), type of media printed on, and operating environment are factors in determining how critical cleaning the machine is and how often it is necessary. Record the number of sheets printed.
Recommended Tools

Toner vacuum cleaner Clean water Clean, dry, lint-free cloth Black light-protective bag
Cleaning
Perform the following general cleaning steps as indicated by the printers operating environment.
Warning Never apply alcohol or other chemicals to any parts of the printer. Do not use aerosol cleaners; they may be explosive and flammable under certain conditions.
Caution
Never use a damp cloth to clean up toner. If you remove the Print Cartridge, place it in a light-protective bag or otherwise protect it as exposure to light can quickly degrade performance and result in early failure. 1. Record number of sheets printed. 2. Print several sheets of paper to check for problems or defects. 3. Turn the printer power Off and disconnect the power cord. 4. Remove the Print Cartridge, Transfer Roller, Fuser, Duplex Unit, Side Covers, and Rear Cover before cleaning. 5. Remove the Top Cover and clean the Main Fan to remove excess dust. 6. Ensure that all cover vents are clean and free of obstructions. 7. Remove any debris or foreign objects from the Print Cartridge, Fuser, Transfer Roller, Duplex Unit, and inside of the printer. 7-2 Phaser 3250 Laser Printer Service Manual
Cleaning and Maintenance 8. Remove and clean the paper trays. 9. Clean all rubber rollers with a lint-free cloth slightly dampened with cold water.
Cleaning the Print Cartridge
Caution
Do not expose the Print Cartridge to light for more than 5 minutes. Cover the Print Cartridge to avoid damage. 1. Open the Front Cover. 2. Use a dry lint-free cloth to wipe any dust and/or spilled toner from the Print Cartridge area. Remove any paper debris from the area.
s3250-036
7-3
Cleaning the Laser Unit
Caution
Do not expose the Print Cartridge to light for more than 5 minutes. Cover the Print Cartridge to avoid damage. 1. Open the Front Cover. 2. Remove the Print Cartridge (page 8-7). Note It may be difficult to locate the strip of glass on the Laser Unit. 3. Use a Q-tip to wipe the long strip of glass of the Laser Unit.
Bottom of Laser Unit
s3250-048
7-4
Printing the Print Cleaning Page

There are two methods for printing the Print Cleaning page in Cleaning Mode.

Control Panel Method CentreWare IS Method
7-5
Control Panel Method

1. On the printers Control Panel, press and hold the Start/Stop button for about 10 seconds and release the Start/Stop button.
Demo Page
Print Cleaning Page
Slowly
Quickly
5 seconds
Slowly
10 seconds
Quickly
15 seconds
2 seconds

s3250-074
2. A Cleaning Sheet is printed.
CentreWare IS Method
7-6
Cleaning and Maintenance 5. Click the Print Cleaning Page link.
6. Select Print Cleaning Page. 7. Click the Blue button.
8. The status window is displayed. Click OK to close the window. Close the CentreWare IS window.
9. The Green LED on the Control Panel starts blinking and a Cleaning Sheet a printed.
7-7
Maintenance
RIP (Repair, Inspect, and Prevent) Procedure
Perform these routine maintenance procedures during the course of servicing the printer.

Clean the Feed Rollers, Exit Rollers, and Guides; replace if necessary. Remove and clean the paper trays. Print a Configuration and Error History pages; diagnose, and repair any problems as indicated. Check the printer engine and image processor firmware fans; if necessary, clean (dust or vacuum) these areas. Check cleanliness of the interior and exterior, including fans; if necessary, clean (dust or vacuum) these areas. Review proper printer operation using a customer file, if possible. Check with the customer regarding any special applications they may be using. Review with the customer all work that was performed and discuss proper printer care.
7-8
Service Parts Disassembly

In this chapter...

Overview Maintenance Items and Consumables Covers Duplex Paper Feeder Xerographics Exit Guide Drive Electrical Options
Chapter
Overview
This section contains the removal procedures for field-replaceable parts of the printer listed in the Parts List. In most cases, the replacement procedure is simply the reverse of the removal procedure. In some instances, additional steps are necessary and are provided for replacement of the parts. For specific assemblies and parts, refer to the Parts List in Section 9. Note Always use the correct type and size screw (page 8-6). Using the wrong screw can damage tapped holes. Do not use excessive force to remove or install either a screw or a printer part. The procedures are organized by the consumer replacement parts and functions of the printer. Maintenance Items and Consumables

Print Cartridge (page 8-7) Tray Holder Pad (page 8-8) Transfer Roller (page 8-10) Pick-Up Roller (page 8-11) Fuser (page 8-13)
Printer Assembly

Covers (page 8-27) Duplex (page 8-37) Paper Feeder (page 8-38) Xerographics (page 8-57) Exit Guide (page 8-59) Drive (page 8-60) Electrical (page 8-62)
8-2
Standard Orientation of the Printer

When needed, the orientation of the printer is called out in the procedure as an aid for locating the printer parts. The following illustration identifies the Front, Rear, Left, and Right sides of the printer.
Left
Rear
Front
Right
s3250-037
8-3
Preparation
Before you begin any removal and replacement procedure: 1. Wear an Electrostatic Discharge wrist strap to help prevent damaging to the sensitive electronics of the print circuit boards. 2. Turn the printer power Off and disconnect the power cord from the wall outlet. 3. Disconnect all computer interface cables from the printer. 4. Remove Tray 1. 5. Open the Front Cover. 6. Remove the Print Cartridge (page 8-10).
Caution
Do not expose the Print Cartridge to light for more than 5 minutes. After removal, cover the Print Cartridge to minimize the amount of light striking the Print Cartridge. Prolonged exposure to light significantly reduces Print Cartridge performance. Note Names of parts that appear in the removal and replacement procedures may not match the names that appear in the Parts List. For example, a part called the Registration Chute Assembly in a removal procedure may appear on the Parts List as Assembly Registration Chute. When working on a removal procedure, ignore any prerequisite procedure for parts already removed.
Caution
Many parts are secured by plastic tabs. DO NOT over flex or force these parts. DO NOT over torque the screws threaded into plastic parts.
Warning Unplug the AC power cord from the wall outlet before removing any printer part.
8-4
Notations in the Disassembly Text
The notation (item X) points to a numbered callout in the illustration corresponding to the disassembly procedure being performed. The notation PLX.X.X indicates that this component is listed in the Parts List. Bold arrows in an illustration show direction of movement when removing or replacing a component. The notation (tap, plastic, 10 mm) or (metal, 6 mm) refer to the type of screw being removed. Note Provides information specific to the replacement of parts or assemblies.
8-5
Fastener Types
The following table lists the primary types of Posi-Drive screws used to assemble the printer. The procedures provide dimensional specifications for screws being removed. Posi-Drive Screw Types used in the Printer Type Sheet Metal with flange, gold Shape Characteristics 1. Gold colored. 2. Includes a round washer. 3. Screw has a flange. 4. Diameter is uniform.
Coarse
Sheet Metal, silver
1. Silver colored. 2. Diameter is uniform.
Sheet Metal, silver
1. Silver colored. 2. Diameter is uniform.
Sheet Metal with flange, silver
1. Silver colored. 2. Screw has a flange. 3. Diameter is uniform.
Sheet Metal with flange, black
1. Black colored. 2. Screw has a flange. 3. Diameter is uniform.
Caution
Use care when installing self-tapping screws in plastic. To properly start the screw in plastic, turn the screw counter-clockwise in the hole until you feel the screw engage the threads, then tighten as usual. Failure to properly align or over tighten the screw can result in damage to previously tapped threads. Always use the correct type and size screw. Using the wrong screw can damage tapped holes. Do not use excessive force to remove or install either a screw or a printer part.
8-6
Maintenance Items and Consumables

Maintenance items include the Transfer Roller, Fuser, Pick-Up Roller, and Tray Holder Pad. Consumable item includes the Print Cartridge.
Print Cartridge (PL1.1.20)
Caution
Do not expose the Print Cartridge to light for more than 5 minutes. Cover the Print Cartridge to avoid damage. Do not touch the green surface underneath the Print Cartridge. 1. Open the Front Cover. 2. Push the Print Cartridge handle upward and pull the Print Cartridge out from the printer.
s3250-038
8-7
Tray Holder Pad (PL11.1.14)

1. Remove Tray 1. 2. Remove paper from Tray 1. 3. Press the Tray Holder Pad to the left and right to release the notches on the left and right sides.
Notches
s3250-039
4. Apply pressure on the Knock-Up P Plate while pressing the white tab to release Knock-Up P Plate.
s3250-040
8-8
Service Parts Disassembly 5. Release the left and right latches from the left and right hooks on the tray. 6. The Knock-Up P Plate is released from the hooks.
s3250-041
7. While holding the Tray Holder Pad, use a flat tip screw driver to pry the Holder Pad notch up from the tray. 8. Remove the Tray Holder Pad from the tray.
s3250-047
8-9
Transfer Roller (PL1.1.11)
Caution
Do not touch the sponge on the Transfer Roller area. 1. Open the Front Cover. 2. Push the Transfer Roller holder forward to release the Transfer Roller.
s3250-049
3. Carefully lift the Transfer Roller up and remove it from the printer.
s3250-144
8-10
MEA Pick Up Unit (Pick-Up Roller) (PL6.1.26)

1. Remove Tray 1. Note Be sure not to lift the PMO Pick-Up Idle latch too high. This will prevent the Pick-Up Idle to secure in place for installation. 2. Use a flat tip screwdriver to release the PMO Pick-Up Idle (PL6.1.23) latch from the Pick-Up Shaft (PL6.1.24).
s3250-145
3. Slide the Pick-Up Idle toward the left side pass the groove on the shaft.
Notch
s3250-146
8-11
Service Parts Disassembly 4. Slide the Pick-Up Stopper (PL6.1.25) toward the left side away from the Pick-Up Housing (PL6.1.26-3). 5. Rotate the Pick-Up Rubber (PL6.1.26-1) and slide it out away from the shaft to remove the MEA Pick-Up Unit.
s3250-147
8-12
Fuser (PL9.1.0)
Warning
Caution
Do not expose the Print Cartridge to light for more than 5 minutes. Cover the Print Cartridge to avoid damage. Do not touch the green surface underneath the Print Cartridge. 1. Remove Tray 1. 2. Open the Front Cover. 3. Remove the Print Cartridge (page 8-10). 4. Remove the Front Cover (page 8-27). 5. Remove the Duplex Unit (page 8-37). 6. Remove the Rear Cover (page 8-28). 7. Remove the Rear Guide Assembly (page 8-59). 8. Remove the Top Cover (page 8-29). 9. Disconnect the 3 wiring harness connectors.
CN26 CN27 CN28
s3250-154
8-13
Service Parts Disassembly 10. Remove the Rear Guide Assembly (page 8-59). 11. Remove 4 screws securing the Fuser. 12. Slide the Fuser out away from the printer.
s3250-069
8-14
Thermistor Assembly (PL9.1.5)
Warning
Caution
Do not expose the Print Cartridge to light for more than 5 minutes. Cover the Print Cartridge to avoid damage. Do not touch the green surface underneath the Print Cartridge. 1. Remove Tray 1. 2. Open the Front Cover. 3. Remove the Print Cartridge (page 8-10). 4. Remove the Front Cover (page 8-27). 5. Remove the Duplex Unit (page 8-37). 6. Remove the Rear Cover (page 8-28). 7. Remove the Rear Guide Assembly (page 8-59). 8. Remove the Top Cover (page 8-29). 9. Remove the Fuser (page 8-13). 10. Remove the Thermistors wiring harness from the clips. 11. Remove 1 screw securing the Thermistor. 12. Remove the Thermistor Assembly.
s3250-087
8-15
Thermostat (PL9.1.7)
Warning
Caution
Do not expose the Print Cartridge to light for more than 5 minutes. Cover the Print Cartridge to avoid damage. Do not touch the green surface underneath the Print Cartridge. 1. Remove Tray 1. 2. Open the Front Cover. 3. Remove the Print Cartridge (page 8-10). 4. Remove the Front Cover (page 8-27). 5. Remove the Duplex Unit (page 8-37). 6. Remove the Rear Cover (page 8-28). 7. Remove the Rear Guide Assembly (page 8-59). 8. Remove the Top Cover (page 8-29). 9. Remove the Fuser (page 8-13). 10. Remove 2 screws securing the Thermostat to the Fuser Cover. 11. Lift the Thermostat away from the Fuser Cover. 12. Disconnect the left and right connectors from the wiring harnesses. 13. Remove the Thermostat.
Connectors
s3250-088
8-16
Heat Roller (PL9.1.10)
Warning
Caution
Do not expose the Print Cartridge to light for more than 5 minutes. Cover the Print Cartridge to avoid damage. Do not touch the green surface underneath the Print Cartridge. 1. Remove Tray 1. 2. Open the Front Cover. 3. Remove the Print Cartridge (page 8-10). 4. Remove the Front Cover (page 8-27). 5. Remove the Duplex Unit (page 8-37). 6. Remove the Rear Cover (page 8-28). 7. Remove the Rear Guide Assembly (page 8-59). 8. Remove the Top Cover (page 8-29). 9. Remove the Fuser (page 8-13). 10. Release the latch to remove the Right Lamp Cap (PL9.1.32).
s3250-089
8-17
Service Parts Disassembly 11. Release the latch to remove the Left Lamp Cap (PL9.1.31).
s3250-090
12. User a pair of pliers to unhook the left and right ES Springs (PL9.1.29) securing the Fuser Frame (PL9.1.20) and the Fuser Cover (PL9.1.1).
s3250-091
13. Remove the Fuser Frame with the Pressure Rollers (PL9.1.21/23) from the Fuser Cover.
s3250-092
8-18
Service Parts Disassembly 14. Release the 2 Lamp connectors from the wiring harnesses. 15. Remove 2 screws (black without washer) securing the Halogen Lamp (PL9.1.30) to the Fuser Cover (PL9.1.1).
s3250-093
Note Ensure to hold the Halogen Lamp by the ends so there is no transfer of oil from the hands onto the Lamp, which could damage the Lamp. 16. Slide the Halogen Lamp out away from the Heat Roller.
s3250-094
Replacement Note Ensure the Bushings are placed in the correct position. Right Bushing
s3250-095
Left Bushing
s3250-096
8-19
Pressure Roller (#1) (PL9.1.21)
Warning
Caution
s3250-089
8-20
s3250-090
12. Use a pair of pliers to unhook the left and right ES Springs (PL9.1.29) securing the Fuser Frame (PL9.1.20) and the Fuser Cover (PL9.1.1).
s3250-091
13. Remove the Pressure Roller #2 (page 8-22). 14. On the wide open side of the Fuser Frame (PL9.1.20), slide the Pressure Roller out from the Fuser Frame. On the small open side of the Fuser Frame, slide the Pressure Roller out from the Bushing (PL9.1.22).
s3250-097
8-21
Pressure Roller (#2) (PL9.1.23)
Warning
Caution
s3250-089
8-22
s3250-090
s3250-091
13. Slide the Pressure Roller #2 together with the Bushings (PL9.1.24) and the Springs (PL9.1.27) out away from the Fuser Frame.
s3250-098
8-23
Halogen Lamp (PL9.1.30)
Warning
Caution
s3250-089
8-24
s3250-090
s3250-091
13. Remove the Fuser Frame with the Pressure Rollers (PL9.1.21/23) from the Fuser Cover.
s3250-092
8-25
Service Parts Disassembly 14. Release the 2 lamp connectors from the wiring harnesses. 15. Remove 2 screws (black without washer) securing the Halogen Lamp to the Fuser Cover.
s3250-093
Note Ensure to hold the Halogen Lamp by the ends so there is no transfer of oil from the hands onto the Lamp, which could damage the Lamp. 16. Slide the Halogen Lamp out away from the Heat Roller.
s3250-094
Replacement Note Ensure the Bushings are placed in the correct position. Right Bushing
s3250-095
Left Bushing
s3250-096
8-26
Covers
Front Cover (PL4.1.0)
1. Remove Tray 1. 2. Open the Front Cover. 3. Carefully press the left or right latch inward to release the Front Cover from the notch. 4. Remove the Front Cover.
s3250-071
8-27
Rear Cover (PL5.1.0)

1. Remove the Duplex Unit (page 8-37). 2. Open the Rear Cover. 3. Press the Rear Cover toward one side to release the notch from the printer frame. 4. Remove the Rear Cover.
Notches
s3250-080
8-28
Top Cover (PL2.1.0)
Caution
Do not expose the Print Cartridge to light for more than 5 minutes. Cover the Print Cartridge to avoid damage. Do not touch the green surface underneath the Print Cartridge. 1. Remove Tray 1. 2. Open the Front Cover. 3. Remove the Print Cartridge (page 8-10). 4. Remove the Front Cover (page 8-27). 5. Remove 2 screws securing the front side of the Top Cover. 6. Release the left and right tabs on the Top Cover from the notches.
s3250-081
8-29
Service Parts Disassembly 7. Open the Rear Cover. 8. Remove 2 screws securing the rear side of the Top Cover.
s3250-082
9. Lift the Top Cover to release the right and left cover latches from the clips on the printer frame. 10. Remove the Top Cover.
Clips
s3250-083
8-30
Replacement Note
1. Ensure that there are no wiring harnesses sitting in the clip area.
s3250-084
2. Ensure the metal plate is seated behind the plastic tab of the Top Cover.
Metal Plate
s3250-085
8-31
Left Cover (PL3.1.2)
Caution
Do not expose the Print Cartridge to light for more than 5 minutes. Cover the Print Cartridge to avoid damage. Do not touch the green surface underneath the Print Cartridge. 1. Disconnect the Optional Tray 2 cable from the printer (if the optional Tray 2 is connected). 2. Remove Tray 1. 3. Open the Front Cover. 4. Remove the Print Cartridge (page 8-10). 5. Remove the Front Cover (page 8-27). 6. Remove the Duplex Unit (page 8-37). 7. Remove the Rear Cover (page 8-28). 8. Remove the Top Cover (page 8-29). 9. Release the 3 latches on the Left Cover from the printer frame.
Latches
s3250-086
8-32
Service Parts Disassembly 10. Use a flat tip screw driver to pry the bottom of the Left Cover from the 3 bosses on the bottom of the printer. 11. Slide the Left Cover out to remove the Left Cover.
Bosses
s3250-099
Replacement Note Place the front side of the Left Cover at an angle to secure the latch of the Left Cover to the notch on the printer frame while sliding the Left Cover toward the printer.
s3250-100
8-33
Right Cover (PL3.1.3)
Caution
Do not expose the Print Cartridge to light for more than 5 minutes. Cover the Print Cartridge to avoid damage. Do not touch the green surface underneath the Print Cartridge. 1. Remove Tray 1. 2. Open the Front Cover. 3. Remove the Print Cartridge (page 8-10). 4. Remove the Front Cover (page 8-27). 5. Remove the Duplex Unit (page 8-37). 6. Remove the Rear Cover (page 8-28). 7. Remove the Top Cover (page 8-29). 8. Release the 3 latches on the Right Cover from the printer frame.
Latches
s3250-101
8-34
Service Parts Disassembly 9. Use a flat tip screw driver to pry the bottom of the Right Cover from the 2 bosses on the bottom of the printer. 10. Slide the Right Cover out to remove the Right Cover.
Bosses
s3250-102
Replacement Note Place the front side of the Right Cover at an angle to secure the latch of the Right Cover to the notch on the printer frame while sliding the Right Cover toward the printer.
s3250-103
8-35
Manual Feeder Cover (PL4.1.3)

1. Remove Tray 1. 2. Open the Manual Feeder Cover. 3. Push the Manual Feeder Cover at an angle toward the inside to release the left and right notches from the Front Cover. 4. Remove the Manual Feeder Cover.
s3250-104
8-36
Duplex
Duplex Unit (PL1.1.13)
1. Slide the Duplex Unit out of the printer.
s3250-105
8-37
Paper Feeder
Registration Clutch (PL6.1.18)
Caution
Do not expose the Print Cartridge to light for more than 5 minutes. Cover the Print Cartridge to avoid damage. Do not touch the green surface underneath the Print Cartridge. 1. Remove Tray 1. 2. Open the Front Cover. 3. Remove the Print Cartridge (page 8-10). 4. Remove the Front Cover (page 8-27). 5. Remove the Duplex Unit (page 8-37). 6. Remove the Rear Cover (page 8-28). 7. Remove the Top Cover (page 8-29). 8. Remove the Left Cover (page 8-32). 9. Remove the Drive Assembly (page 8-60). 10. Remove 3 screws securing the Feed Bracket (PL6.1.36). 11. Remove the Feed Bracket. 12. Disconnect the black and gray wiring harness connector CN32. 13. Remove the black spacer and the Registration Clutch.
1 2
CN32
s3250-106
8-38
Pick-Up Solenoid (PL6.1.37)
Caution
Do not expose the Print Cartridge to light for more than 5 minutes. Cover the Print Cartridge to avoid damage. Do not touch the green surface underneath the Print Cartridge. 1. Remove Tray 1. 2. Open the Front Cover. 3. Remove the Print Cartridge (page 8-10). 4. Remove the Front Cover (page 8-27). 5. Remove the Duplex Unit (page 8-37). 6. Remove the Rear Cover (page 8-28). 7. Remove the Top Cover (page 8-29). 8. Remove the Left Cover (page 8-32). 9. Remove the Drive Assembly (page 8-60). 10. Remove the Registration Clutch (page 8-38). 11. Disconnect the black and gray wiring harness connector CN33. 12. Remove 1 screw securing the Pick-Up Solenoid and remove the Pick-Up Solenoid.
CN33
s3250-108
8-39
Feed Roller (Registration Roller) (PL6.1.20)
Caution
Do not expose the Print Cartridge to light for more than 5 minutes. Cover the Print Cartridge to avoid damage. Do not touch the green surface underneath the Print Cartridge. 1. Remove Tray 1. 2. Open the Front Cover. 3. Remove the Print Cartridge (page 8-10). 4. Remove the Front Cover (page 8-27). 5. Remove the Duplex Unit (page 8-37). 6. Remove the Rear Cover (page 8-28). 7. Remove the Top Cover (page 8-29). 8. Remove the Left Cover (page 8-32). 9. Remove the Right Cover (page 8-34). 10. Remove the Drive Assembly (page 8-60). 11. Remove the Registration Clutch (page 8-38). 12. Remove the Idle Gear (PL6.1.34) and the RDCN 24/19 Feed Gear (PL6.1.35). 13. Remove the Pick-Up Solenoid (page 8-39). 14. Remove the HVPS (page 8-64). 15. Remove the LVPS (page 8-67). 16. Remove the LVPS Shield (page 8-69). 17. Remove 3 screws securing the Swing Bracket (PL6.1.16). 18. Remove the Swing Bracket.
1 2
3
s3250-109
8-40
Service Parts Disassembly 19. Remove the Swing Collar (PL6.1.15), the RDCN 23/23 Gear (PL6.1.14), and the MEA Swing Unit (PL6.1.13).
s3250-110
20. Remove the Gear and 1 screw securing the Regi Holder (PL6.1.12) and remove the Regi Holder.
s3250-111
8-41
Service Parts Disassembly 21. Remove 2 screws securing the Idle Feed Shaft (PL6.1.97) and remove the Feed Shaft together with the Springs and Bushings.
s3250-112
22. Use a flat tip screw driver to pry the Feed Roller up and away from the printer. 23. Remove the Feed Roller.
s3250-113
8-42
Feed Roller (PL6.1.83)
Caution
Do not expose the Print Cartridge to light for more than 5 minutes. Cover the Print Cartridge to avoid damage. Do not touch the green surface underneath the Print Cartridge. 1. Remove Tray 1. 2. Open the Front Cover. 3. Remove the Print Cartridge (page 8-10). 4. Remove the Front Cover (page 8-27). 5. Remove the Duplex Unit (page 8-37). 6. Remove the Rear Cover (page 8-28). 7. Remove the Top Cover (page 8-29). 8. Remove the Left Cover (page 8-32). 9. Remove the Right Cover (page 8-34). 10. Remove the Drive Assembly (page 8-60). 11. Remove 3 screws securing the Feed Bracket (PL6.1.36). 12. Remove the Feed Bracket.
1 2
s3250-115
8-43
Service Parts Disassembly 13. Remove the Exit Idle Gear (PL6.1.34) and the RDCN 24/19 Fee Gear (PL6.1.35). 14. Release the Feed Roller from the clips and remove the Feed Roller.
s3250-114
8-44
Feed Actuator (PL6.1.72)
Caution
Do not expose the Print Cartridge to light for more than 5 minutes. Cover the Print Cartridge to avoid damage. Do not touch the green surface underneath the Print Cartridge. Ensure to use place a soft cloth under the printer prior to placing the printer on its side. 1. Remove Tray 1. 2. Open the Front Cover. 3. Remove the Print Cartridge (page 8-10). 4. Remove the Duplex Unit (page 8-37). 5. Place the printer on its right side. 6. Remove 2 screws securing the Duplex Path Frame (PL6.1.77).
s3250-117
8-45
Service Parts Disassembly 7. Press the latch to release the Feed Actuator from the printer frame.
Latch
s3250-118
8-46
Duplex Actuator (PL6.1.73)
Caution
Do not expose the Print Cartridge to light for more than 5 minutes. Cover the Print Cartridge to avoid damage. Do not touch the green surface underneath the Print Cartridge. Ensure to place a soft cloth under the printer prior to placing the printer on its side. 1. Remove Tray 1. 2. Open the Front Cover. 3. Remove the Print Cartridge (page 8-10). 4. Remove the Duplex Unit (page 8-37). 5. Place the printer on its right side. 6. Remove 2 screws securing the Duplex Path Frame (PL6.1.77).
s3250-117
8-47
Service Parts Disassembly 7. Press the latch to release the Duplex Actuator from the printer frame.
Latch
s3250-119
8-48
Feed Sensor (Photo Interrupter) (PL6.1.75)
Caution
s3250-117
8-49
Service Parts Disassembly 7. Remove the Feed Actuator (page 8-45). 8. Disconnect the Feed Sensor wiring harness connector. 9. Remove the Feed Sensor.
s3250-120
8-50
Empty Sensor (Photo Interrupter) (PL6.1.75)
Caution
s3250-117
8-51
Service Parts Disassembly 7. Remove the Duplex Actuator (page 8-47). 8. Disconnect the Empty Sensor wiring harness connector. 9. Remove the Empty Sensor.
Latch
s3250-121
8-52
Empty Actuator (PL6.1.84)
Caution
Do not expose the Print Cartridge to light for more than 5 minutes. Cover the Print Cartridge to avoid damage. Do not touch the green surface underneath the Print Cartridge. 1. Remove Tray 1. 2. Open the Front Cover. 3. Remove the Print Cartridge (page 8-10). 4. Remove the Front Cover (page 8-27). 5. Remove the Duplex Unit (page 8-37). 6. Remove the Rear Cover (page 8-28). 7. Remove the Top Cover (page 8-29). 8. Remove the Left Cover (page 8-32). 9. Remove the Drive Assembly (page 8-60). 10. Remove the Feed Roller (page 8-43). 11. Slide the Empty Actuator out from the Feed Roller.
s3250-150
8-53
Exit Actuator (PL9.1.19)
Warning
Caution
Do not expose the Print Cartridge to light for more than 5 minutes. Cover the Print Cartridge to avoid damage. Do not touch the green surface underneath the Print Cartridge. 1. Remove Tray 1. 2. Open the Front Cover. 3. Remove the Print Cartridge (page 8-10). 4. Remove the Front Cover (page 8-27). 5. Remove the Duplex Unit (page 8-37). 6. Remove the Rear Cover (page 8-28). 7. Remove the Rear Guide Assembly (page 8-59). 8. Remove the Top Cover (page 8-29). 9. Remove the Fuser (page 8-13). 10. Remove the Exit Actuator.
s3250-149
8-54
Exit Sensor (Photo Interrupter) (PL9.1.37)
Warning
Caution
s3250-089
8-55
Service Parts Disassembly 11. Release the latch securing the Exit Sensor and remove the Exit Sensor.
s3250-148
8-56
Xerographics
Laser Unit (PL1.1.12)
Caution
Do not expose the Print Cartridge to light for more than 5 minutes. Cover the Print Cartridge to avoid damage. Do not touch the green surface underneath the Print Cartridge. 1. Remove Tray 1. 2. Open the Front Cover. 3. Remove the Print Cartridge (page 8-10). 4. Remove the Front Cover (page 8-27). 5. Remove the Duplex Unit (page 8-37). 6. Remove the Rear Cover (page 8-28). 7. Remove the Top Cover (page 8-29). 8. Remove the Right Cover (page 8-34). 9. Disconnect the Laser Unit wiring harness CN1 connector. 10. Remove 4 screws securing the Laser Unit. 11. Remove the Laser Unit.
CN1
s3250-122
8-57
CRUM Board (PL6.1.53)
Caution
Do not expose the Print Cartridge to light for more than 5 minutes. Cover the Print Cartridge to avoid damage. Do not touch the green surface underneath the Print Cartridge. 1. Remove Tray 1. 2. Open the Front Cover. 3. Remove the Print Cartridge (page 8-10). 4. Remove the Front Cover (page 8-27). 5. Remove the Duplex Unit (page 8-37). 6. Remove the Rear Cover (page 8-28). 7. Remove the Top Cover (page 8-29). 8. Remove the Right Cover (page 8-34). 9. Remove the Laser Unit (page 8-57). 10. Disconnect the CRUM Board wiring harness connector. 11. Remove 1 screw securing the CRUM Board. 12. Remove the CRUM Board.
s3250-123
8-58
Exit Guide
Rear Guide Assembly (PL6.1.114)
Warning
The Fuser may be hot. Turn the printer power Off and allow at least 5 minutes for the Fuser to cool before performing the procedures. 1. Remove the Duplex Unit (page 8-37). 2. Open the Rear Cover (PL5.1.0). 3. Open the Rear Guide Assembly. 4. Push the Rear Guide Assembly toward one side to release the notch from the printer frame. 5. Slide the Rear Guide Assembly out to remove the Guide Assembly.
s3250-124
8-59
Drive
Drive Assembly (PL1.1.8)
Caution
Do not expose the Print Cartridge to light for more than 5 minutes. Cover the Print Cartridge to avoid damage. Do not touch the green surface underneath the Print Cartridge. 1. Remove Tray 1. 2. Open the Front Cover. 3. Remove the Print Cartridge (page 8-10). 4. Remove the Front Cover (page 8-27). 5. Remove the Duplex Unit (page 8-37). 6. Remove the Rear Cover (page 8-28). 7. Remove the Top Cover (page 8-29). 8. Remove the Left Cover (page 8-32). 9. Remove 7 screws securing the Drive Assembly.
1 7
6 2
s3250-046
8-60
Service Parts Disassembly 10. Disconnect the Drive Assembly wiring harness connector and remove the Drive Assembly.
CN19
s3250-125
Replacement Note Ensure to secure the 7 screws in the order (1-7).
1 7
6 2
s3250-046
8-61
Electrical
Main Controller Board (PL1.1.2)
Caution
Do not expose the Print Cartridge to light for more than 5 minutes. Cover the Print Cartridge to avoid damage. Do not touch the green surface underneath the Print Cartridge. 1. Remove Tray 1. 2. Open the Front Cover. 3. Remove the Print Cartridge (page 8-10). 4. Remove the Front Cover (page 8-27). 5. Remove the Duplex Unit (page 8-37). 6. Remove the Rear Cover (page 8-28). 7. Remove the Top Cover (page 8-29). 8. Remove the Right Cover (page 8-34). 9. Disconnect all the wiring harness connectors. 10. Remove 4 screws securing the Main Controller Board. 11. Remove the Main Controller Board.
s3250-126
8-62
Controller Shield (PL1.1.1)
Caution
Do not expose the Print Cartridge to light for more than 5 minutes. Cover the Print Cartridge to avoid damage. Do not touch the green surface underneath the Print Cartridge. 1. Remove Tray 1. 2. Open the Front Cover. 3. Remove the Print Cartridge (page 8-10). 4. Remove the Front Cover (page 8-27). 5. Remove the Duplex Unit (page 8-37). 6. Remove the Rear Cover (page 8-28). 7. Remove the Top Cover (page 8-29). 8. Remove the Right Cover (page 8-34). 9. Remove the Main Controller Board (page 8-62). 10. Disconnect the 2 wiring harness connectors on the back of the Controller Shield. 11. Remove 2 screws securing the Controller Shield.
s3250-127
12. Wiggle the Controller Shield to release the Controller Shield from the printer frame. Replacement Note Ensure to secure the ground wire between the Controller Shield and the screw.
8-63
High Voltage Power Supply (HVPS) (PL1.1.3)
Caution
Do not expose the Print Cartridge to light for more than 5 minutes. Cover the Print Cartridge to avoid damage. Do not touch the green surface underneath the Print Cartridge. 1. Remove Tray 1. 2. Open the Front Cover. 3. Remove the Print Cartridge (page 8-10). 4. Remove the Front Cover (page 8-27). 5. Remove the Duplex Unit (page 8-37). 6. Remove the Rear Cover (page 8-28). 7. Remove the Top Cover (page 8-29). 8. Remove the Right Cover (page 8-34). 9. Remove 6 screws securing the HVPS.
s3250-128
8-64
Service Parts Disassembly 10. Disconnect 1 wiring harness connector. 11. Remove the HVPS.
CN1
s3250-129
Replacement Note Ensure to secure the 6 screws in order (1-6). Be careful not to drop the 4 Contact Springs (PL6.1.6.2) on the printer frame.
s3250-130
8-65
Service Parts Disassembly Make sure the Switch Actuator does not interfere with the Link Cover Rear (PL6.6.111)
2 pt
s3250-155
Rear Link Cover with MEA Unit Guide Rear in Down Position (Correct)
s3250-132
Rear Link Cover with MEA Unit Guide Rear in Up Position (Incorrect)
s3250-131
8-66
Low Voltage Power Supply (LVPS) (PL1.1.4)
Caution
Do not expose the Print Cartridge to light for more than 5 minutes. Cover the Print Cartridge to avoid damage. Do not touch the green surface underneath the Print Cartridge. 1. Remove Tray 1. 2. Open the Front Cover. 3. Remove the Print Cartridge (page 8-10). 4. Remove the Front Cover (page 8-27). 5. Remove the Duplex Unit (page 8-37). 6. Remove the Rear Cover (page 8-28). 7. Remove the Top Cover (page 8-29). 8. Remove the Right Cover (page 8-34). 9. Remove the Main Controller Board (page 8-62). 10. Remove the Controller Shield (page 8-63). 11. Disconnect the 3 wiring harness connectors. 12. Remove 4 screws securing the LVPS. 13. Remove the LVPS.
CON2
CON3
CON1
s3250-133
8-67
Replacement Note Ensure to attach the LVPS Insulation to the LVPS Shield prior to installing the LVPS.
s3250-134
8-68
LVPS Shield (PL6.1.64)
Caution
Do not expose the Print Cartridge to light for more than 5 minutes. Cover the Print Cartridge to avoid damage. Do not touch the green surface underneath the Print Cartridge. 1. Remove Tray 1. 2. Open the Front Cover. 3. Remove the Print Cartridge (page 8-10). 4. Remove the Front Cover (page 8-27). 5. Remove the Duplex Unit (page 8-37). 6. Remove the Rear Cover (page 8-28). 7. Remove the Top Cover (page 8-29). 8. Remove the Right Cover (page 8-34). 9. Remove the HVPS (page 8-64). 10. Remove the LVPS (page 8-67). 11. Remove the LVPS Insulation (PL6.1.65). 12. Remove 1 screw (silver) securing the ground wire and 2 screws (black) securing the LVPS Shield. 13. Remove the LVPS Shield.
s3250-135
8-69
Replacement Note Ensure to attach the LVPS Insulation to the LVPS Shield.
s3250-134
8-70
Main Fan (PL6.1.5)
Caution
Do not expose the Print Cartridge to light for more than 5 minutes. Cover the Print Cartridge to avoid damage. Do not touch the green surface underneath the Print Cartridge. 1. Remove Tray 1. 2. Open the Front Cover. 3. Remove the Print Cartridge (page 8-10). 4. Remove the Front Cover (page 8-27). 5. Remove the Duplex Unit (page 8-37). 6. Remove the Rear Cover (page 8-28). 7. Remove the Top Cover (page 8-29). 8. Remove the Right Cover (page 8-34). 9. Remove the Laser Unit (page 8-57). 10. Disconnect the red and black wiring harness connector CN12.
CN12
s3250-136
8-71
Service Parts Disassembly 11. From the inside of the printer, push the Main Fan out and remove the Fan.
s3250-137
8-72
DC Fan (Laser Unit Fan) (PL6.1.39)
Caution
Do not expose the Print Cartridge to light for more than 5 minutes. Cover the Print Cartridge to avoid damage. Do not touch the green surface underneath the Print Cartridge. 1. Remove Tray 1. 2. Open the Front Cover. 3. Remove the Print Cartridge (page 8-10). 4. Remove the Front Cover (page 8-27). 5. Remove the Duplex Unit (page 8-37). 6. Remove the Rear Cover (page 8-28). 7. Remove the Top Cover (page 8-29). 8. Remove the Left Cover (page 8-32). 9. Remove the Laser Unit (page 8-57). 10. Disconnect the red and black wiring harness connector CN20.
CN20
s3250-138
8-73
Service Parts Disassembly 11. From the inside of the printer, push the DC Fan out.
s3250-139
12. Remove the DC Fan.
CN20
s3250-138
8-74
LED Board (PL6.1.44)
Caution
Do not expose the Print Cartridge to light for more than 5 minutes. Cover the Print Cartridge to avoid damage. Do not touch the green surface underneath the Print Cartridge. 1. Remove Tray 1. 2. Open the Front Cover. 3. Remove the Print Cartridge (page 8-10). 4. Remove the Front Cover (page 8-27). 5. Remove the Duplex Unit (page 8-37). 6. Remove the Rear Cover (page 8-28). 7. Remove the Top Cover (page 8-29). 8. Disconnect the LED Board wiring harness connector. 9. Remove 1 screw securing the LED Board. 10. Remove the LED Board.
CN31
s3250-140
8-75
Main ZENER Board (PL6.1.3)
Caution
Do not expose the Print Cartridge to light for more than 5 minutes. Cover the Print Cartridge to avoid damage. Do not touch the green surface underneath the Print Cartridge. 1. Remove Tray 1. 2. Open the Front Cover. 3. Remove the Print Cartridge (page 8-10). 4. Remove the Front Cover (page 8-27). 5. Remove the Duplex Unit (page 8-37). 6. Remove the Rear Cover (page 8-28). 7. Remove the Top Cover (page 8-29). 8. Remove the Right Cover (page 8-34). 9. Remove the Main Controller Board (page 8-62). 10. Remove the Controller Shield (page 8-63). 11. Remove 1 screw securing the Main ZENER Board. 12. Remove the Main ZENER Board.
s3250-143
8-76
Options
Memory Card
Caution
Be sure to wear proper ESD protection to prevent from damaging the Memory Card. 1. Turn the printer power Off. 2. Unplug all cables from the printer. 3. Release the memory card cover latch and remove the Cover.
s3250-141
4. Release the left and right latches securing the Memory Card and remove the Memory Card.
s3250-142
8-77
Optional 250-Sheet Feeder (PL1.1.18)
Caution
Use care when removing the printer from the Optional 250-Sheet Feeder. 1. Disconnect the Tray 2 cable.
s3250-152
2. Carefully lift the printer from the Optional 250-Sheet Feeder.
s3250-153
8-78
Parts List
In this chapter...

Serial Number Format Using the Parts List Print Engine Parts Options Xerox Supplies and Accessories
Chapter
Parts List
Serial Number Format

Changes to Xerox products are made to accommodate improved components as they become available. It is important when ordering parts to include the following information:

Component's part number Product type or model number Serial Number of the printer
The serial number is found on a label located on the frame of the printer.. The nine-digit serial number has the following format: PPPRSSSSS PPP = Three digit alphanumeric product code R = Single digit numeric revision digit, 0~9. To be rolled when a major product change occurs and initiated with a change request. Product Code MXV MXW MXX MXY Product 3250D, 110 V Engine 3250D, 220 V Engine 3250DN, 110 V Engine 3250DN, 220 V Engine
Mass Production Units (MP Build) PPP1SSSSS SSSSS = Five digit numeric serial number based on the following table: Product 3250D, 110V Engine 3250DN, 110V Engine 3250D, 220V Engine 3250DN, 220V Engine Starting Serial Number 085501 158001 112251 183751 Ending Serial Number 11225 183750 158000 239500
9-2
Parts List
Example
MXV85501: Xerox Serial Number MVX: Product Code for the Phaser 3250, configuration D or DN, 110V printer 85501 = Serial Number for 3250_D Serial Number Label and Location
Phaser 3250D
Xerox Corporation Manufactured: JUNE 2008
CLASS 1 LASER PRODUCT

Serial No.: MXV85501
s3250-151
9-3
Parts List
Using the Parts List

ID No.: The callout number from the exploded part diagram. Name/Description: The name of the part to be ordered and the number of parts supplied per order. Part Number: The material part number used to order that specific part. Parts identified throughout this manual are referenced PL#.#.#; For example, PL3.1.10 means the part is item 10 of Parts List 3.1. A black triangle preceding a number followed by a parenthetical statement in an illustrated parts list means the item is a parent assembly, made up of the individual parts called out in parentheses. The notation with X~Y following a part name indicates an assembly that is made up of components X through Y. For example, 1 (with 2~4) means part 1 consists of part 2, part 3, and part 4. An asterisk (*) following a part name indicates the page contains a note about this part. The notation (NS) next to a part indicates that particular part is not spared, but contained in a kit or major assembly. The notation J1<>J2 and P2 is attached to a wire harness. It indicates that connector Jack 1 is attached to one end of the wire harness and connector J2 is attached to the other end that is plugged into P2.
Note Only parts showing part numbers are available for ordering by support. Parts not showing part numbers are available on the parent assembly. Abbreviations Abbreviation C E KL S Meaning C-ring E-ring K-clip Screw
9-4
Parts List
Print Engine Parts

Parts List 1.1 Main
21 14-2 0 12 9 10 11 13 15 14-1 14
1 2 3 17 4 7 6 5
16-1
16-3
16-2 16-4
18 20 19
s3250-056
9-5
Parts List Parts List 1.1 Main ID No. 0. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 14-1. 14-2. 15. 16-1. 16-2. 16-3. 16-4. 17. 18. 19. 20. 21. Name/Description Set - MEA Unit Cover Top (P3250DN) Shield Controller PBA Main Controller (P3250 D) PBA Main Controller (P3250 DN) HVPS SMPS-PSP-Type 2 V2C (110V) (LVPS) SMPS-PSP-Type 2 V2C (220V) (LVPS) CBF Harness Fuser AC (SMPS) Cable from Conn Coax CBF Harness HVPS ELA Unit Drive (Drive Assembly) CBF Harness Motor & Solenoid CBF Harness AC Inlet Roller Transfer ELA Unit LSU (Laser Unit) MEA Unit Duplex Duplex Rear Cover Assy Cover Duplex Cover Rear Duplex Cover Top Lower MEA Unit Cover Left MEA Unit Cover Right (P3250D) MEA Unit Cover Right (P3250DN) MEA Unit Cover Rear MEA Unit Cover Front MEA Unit Cassette ELA Unit SCF (Optional Tray 2) CBF-Power Cord, 110V CBF-Power Cord, 220V ELA HOU-DEVE (Print Cartridge - 3.5K) ELA HOU-DEVE (Print Cartridge - 5K) Cover Top Upper 002N02739 002N02731 002N02733 002N02732 002N02734 002N02735 050N00521 098N02194 105N02072 117N01769 106R01373 106R01374 022N02354 122N00279 097N01682 002N02736 007N01601 140N63322 140N63323 105N02147 105N02139 105N02140 Part Number 002N02738
9-6
Parts List
Parts List 2.1 Top Cover
5 0 3 3
4 9 2 8 7 10
s3250-066
9-7
Parts List Parts List 2.1 Top Cover ID No. 0. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. Name/Description MEA Unit Cover Top (P3250DN) Cover Top Lower Stacker Large PMO Sub M-Stacker Stacker Small Cover Top Upper Badge Xerox Lens LED Spring CS Key On-Line Screw Taptite Sponge Cover Top (not shown) Part Number 002N02738 002N02739
9-8
Parts List
Parts List 3.1 Cover Assembly
2 3-1
3 1 3-2
s3250-067
9-9
Parts List Parts List 3.1 Cover Assembly No. 0. 1. 2. 3. 3-1. 3-2. 4. Name/Description ELA HOU Cover MEA Unit Cover Front MEA Unit Cover Left MEA Unit Cover Right (P3250D) MEA Unit Cover Right (P3250DN) Cover Right Cover Right DIMM MEA Unit Cover Rear 002N02734 002N02735 002N02731 002N02733 002N02733 Part Number
9-10
Parts List
Parts List 4.1 Front Cover
s3250-070
9-11
Parts List Parts List 4.1 Front Cover ID No. 0. 1. 2. 3. 4. 5. Name/Description MEA Unit Cover Front Cover Front Locker Latch Push Cover Manual Bracket Manual Screw Taptite Part Number 002N02735
9-12
Parts List
Parts List 5.1 Rear Cover
s3250-065
9-13
Parts List Parts List 5.1 Rear Cover ID No. 0. 1. 2. Name/Description MEA Unit Cover Rear Cover Rear Guide Change DUP Part Number 002N02734
9-14
Parts List
Parts List 6.1 Frame
0 50 49 48 42 41 46 47 40 18 36 35 34 21 21-2 33 32 21-1 31 21-3 30 29 28 19 22 24 23 25 26-1 26-2 26 25 23 27 20 4 9 10 39 38 17 37
555657 53 52
59 54-3 54-2 54-1 54-4
115
44 43
45 1 2 4 5 7 8 6-1 6-2 6 3
13-1 12 13 1415 16 11
26-3
s3250-059
9-15
Parts List
Parts List 6.1 Frame (continued)
0 95 94 93 96 100 99 98 97 113 92 104 102 105 102 103 112 110 108 81 80 83 85 86 82 89 75 67 84 87 87 69 88 70 68 71 76 72 73 74 77 78 79
s3250-060
114
101
111
109
107 106 1 63
66 64
65
91 90
75 75
9-16
Parts List Parts List 6.1 Frame ID No. 0. 1. 2. 3. 4. 5. 6. 6-1. 6-2. 7. 8. 9. 10. 11. 12. 13. 13-1. 14. 15. 16. 17. 18. 19. 20. 21. 21-1. 21-2. 21-3. 22. 23. 24. 25. 26. 26-1. 26-2. 26-3. 27. 28. 29. 30. Name/Description ELA HOU Frame 110V Frame Base Ground Zenor PBA Main Zener PMO Locker CST Fan DC Main ELA Unit Terminal TR L ICT Shaft HV Large Spring ETC-HV Large Ground Motor Main Ground Controller Ground Paper Ground BRKT Front Ground Transfer Holder Regi MEA Unit Swing Gear Duplex DR 28 Gear RDCN 23/23 Collar Swing BRKT Swing (Bracket) Shaft Feed Regi Clutch Electric PMO Bushing Feed Roller Feed Regi MEA Unit Gear Pick-Up (with 22, 23, 24, 25, 26, 27) Gear Pick-Up A Spring CS Gear Pick-Up B CAM Pick-Up PMO Idle Pick-Up Shaft-P Pick-Up Stopper-M Pick-Up R2 MEA Unit Pick-Up Rubber Pick-Up Housing-M Pick-Up 2-R2 Housing-M Pick-Up R2 Bush-M Pick-Up R Shaft Feed Gear Feed DR 16 Ground Guide TR 130N01540 130N01538 121N01169 127N07572 140N63324 Part Number
9-17
Parts List Parts List 6.1 Frame (continued) ID No. 31. 32. 33. 34. 35. 36. 37. 38. 39. 40. 41. 42. 43. 44. 45. 46. 47. 48. 49. 50. 51. 52. 53. 54. 54-1. 54-2. 54-3. 54-4. 55. 56. 57. 58. 59. 60. 61. 62. 63. 64. 65. 66. Name/Description Spring TS CAM-M Pick-Up Ring CS; ID3, OD3, T0.25, Black, SU Gear Exit, Idle (Z17) Gear Feed RDCN 24/19 Bracket Feed Solenoid Pick-Up Screw Taptite Fan DC Holder Power Shield Power Switch Plate Power Cap Ground SCF PBA LED Panel (LED Board) Frame LSU Holder R Frame LSU Holder L Frame Exit High Gear-M Fuser Idle 1 Ring CS Harness LSU SW & Fan ----Terminal CRUM PBA Sub Terminal (CRUM Board) ----Holder-M Exit F/Down Roller Exit Main Roller Exit FR Spring CS Gear-M Exit PMO Bearing Shaft Support Roller ----Roller Exit F/Down ------------Shield Controller Shield SMPS (LVPS) Insulation SMPS (LVPS) Foot ML80 101N01330 127N07572 121N01168 Part Number
9-18
Parts List Parts List 6.1 Frame (continued) ID No. 67. 68. 69. 70. 71. 72. 73. 74. 75. 76. 77. 78. 79. 80. 81. 82. 83. 84. 85. 86. 87. 88. 89. 90. 91. 92. 93. 94. 95. 96. 97. 98. 99. 100. 101. 102. 103. 104. 105. 106. Name/Description Adjust Manual L Adjust Manual R Adjust Rack-M Manual Adjust Rack-M-Manual Gear Rack Pinion Actuator Feed Actuator Duplex Spring TS Photo Interrupter (Feed Sensor, Paper Empty Sensor) CBF Harness HVPS Frame Duplex Path Roller-M Idle SCF Shaft DUP Roller Guide Frame Duplex Sheet Guide DUP Path PMO Bushing Feed Roller Feed Actuator Empty Ground Pick Up Sheet Brush MEC Brush Pick Up Bracket Cover Front Ground Brush Pick Up Guide Paper Guide Front Paper Guide TR-RIB Plate E-SAW Guide TR Guide Input Plate Earth Transfer Shaft Feed Idle Bush-M Feed Idle Spring ETC-TR Plate-P Push Bushing PMO Plate Guide DEVE-L Spring ETC-Guide DEVE PMO-Plate Guide DEVE-R Spring TR Bush TR-L Terminal Spring TR 022N02355 120N00523 130N01274 120N00522 120N00521 Part Number
9-19
Parts List Parts List 6.1 Frame (continued) ID No. 107. 108. 109. 110. 111. 112. 113. 114. 115. Name/Description PMO Bushing TR(L) Guide Holder TR Spring ETC-ES (Guide Holder TR) Holder Transfer Link Cover Rear Spring CS ELA Unit Fuser (110V) ELA Unit Fuser (220V) MEA Unit Guide Rear Bush 4 126N00295 126N00296 032N00491 Part Number
9-20
Parts List
Parts List 7.1 Main Drive
2 15 1
12
15 3 15 4 19 11 13 5 14 15 8 7 12
9 12
18 20 10
s3250-064
9-21
Parts List Parts List 7.1 Main Drive ID No. 0. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. Name/Description ELA Unit Drive (Drive Assembly) Bracket Gear Gear Exit RDCN 61/28 Gear RDCN 83/40 Gear Fuser DR IN 61 Gear RDCN 89/55 Gear OPC DR IN 89 Gear Feed RDCN 56/25 Gear Pick Up Idle 31 Gear RDCN 52/18 Gear OPC Clutch 29 Gear Fuser DR OUT 37 Washer Plain Bracket Motor Motor BLDC Screw Taptite --------Ring C Hub Clutch Spring Clutch Part Number 007N01601
9-22
Parts List
Parts List 8.1 Rear Guide
6 3
5 2
s3250-062
9-23
Parts List Parts List 8.1 Rear Guide ID No. 0. 1. 2. 3. 4. 5. 6. Name/Description MEA Unit Guide Rear Guide Rear Roller Idle Exit Bush TX Shaft Exit-F/Up Gear Exit Rubber Exit-F/Up Part Number 032N00491
9-24
Parts List
Parts List 9.1 Fuser
8 36 35 34 0 3 33 9 37 11 12 31 6 17 24 27 28 23 22 21 22 24 27 20 13 16 5 29 1 29 32 15 7 18 19 14 2
26 10
30
25 28
s3250-061
9-25
Parts List Parts List 9.1 Fuser ID No. 0. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. 23. 24. 25. 26. 27. 28. 29. 30. 31. 32. 33. 34. 35. 36. 37. Name/Description ELA Unit Fuser (110V) ELA Unit Fuser (220V) Cover Fuser PMO Roller Upper DP Roller Idle IEX Shaft Idle, F/Up Thermistor NTC Assy Screw Taptite Thermostat Screw Taptite Ground Fuser Roller Heat Gear Fuser Bush HR-L Bush HR-R PEX Roller F/Up (2) Spring ETC Guide Claw Spring ETC Claw Spring TS Actuator Exit Frame Fuser Roller Pressure Bush PR-1st Roller Pressure-2nd Bush PR-2nd Lever Link Jam-R Lever Link Jam-L Spring CS Ring-C Spring ES Lamp Halogen, 110V Lamp Halogen, 220V CAP Lamp-L CAP Lamp-R Gear Fuser RDCN 28-20 Gear MPF 5 Washer Plain Ring CS Photo Interrupter (Exit Sensor) 130N01274 122N00269 122N00270 022N02358 022N02357 120N00524 022N02356 130N01490 130N01539 Part Number 126N00295 126N00296
9-26
Parts List
Parts List 10.1 Duplex Unit
17 18 16 0 19 16 17 18 15 20
14 13
2 3
1 12-1 4 12-1 12-2 12 5 4 12-2 12
11 7 10 8 9
s3250-057
9-27
Parts List Parts List 10.1 Duplex Unit ID No. 0. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 12-1. 12-2. 13. 14. 15. 16. 17. 18. 19. 20. Name/Description ELA Unit Duplex Frame Duplex Base Terminal GND-DUP L Terminal GND-DUP S Bush M Feed, DUP Roller Feed-DUP2 Ring-C Pulley M-18 Dummy-DUP Pulley 18-DUP Gear Exit F/Down Belt Timing Gear Belt Timing Gear ELA Unit Roller-DUP Roller Feed-DUP Ring-C Bracket Duplex-Align Screw Tapping Guide Duplex-Upper Roller M-Idle-DUP PCT-SILP Washer Shaft Idle Roll, DUP Spring-TS Screw Taptite Part Number 097N01682
9-28
Parts List
Parts List 11.1 Tray 1
0 5 4
9 10 14-3 14-1 14-5 14-6 14-4 14-2 14 15 11 11 8
21 22 12 17 19 18 13 22 21 16 19 20 6 7
s3250-058
9-29
Parts List Parts List 11.1 Tray 1 ID No. 0. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 14-1. 14-2. 14-3. 14-4. 14-5. 14-6. 15. 16. 17. 18. 19. 20. 21. 22. Name/Description MEA Unit Cassette (Tray 1) Frame-M Cassette Guide-M Extension L2 PMO Extension Small Adjust-M Cassette-R Adjust-M Cassette-L Gear Pinion Screw Taptite Plate-P Knock-Up CAM-M Knock-Up Screw Taptite Spring-CS PMO Plate-Locker Spring ETC-Locker, Plate ELA HOU Holder-Pad Holder Pad RPR-Friction Pad Plate Pad Sheet Pad Ground Pad Spring ETC Exit Roll FD Housing Holder Pad Cover Handle-Cassette Spring-ES Roller-M Idle Feed Screw Taptite Indicator Paper Sheet Guide-Side-Far Sheet Guide-Side-Near 019N00957 Part Number 050N00521
9-30
Parts List
Options
Parts List 12.1 Tray 2
8 4 11-2 11-4 11-3 5 6 7
9-11 9-12
9-1 9-8 9-3 9-9 9-10 9-7
11-16 11-8 11-6 11-8 11-7 11-11 10-1 10-2 11-9 11-9 10 11-18 11-5 11-10 11-13 11-15 11-14 11-12 11 11-1 8 3
11-31
11-30 11-21 11-29 11-18
9-4 9-2 9-5 9-6 11-5 11-28 11-25 11-27 11-10 11-20 11-26 11-19 11-22 11-23
10-3 11-24 11-19 11-17
2 1
s3250-063
9-31
Parts List Parts List 12.1 Tray 2 ID No. 0. 1. 2. 3. 4. 5. 6. 7. 8. 9. 9-1. 9-2. 9-3. 9-4. 9-5. 9-6. 9-7. 9-8. 9-9. 9-10. 9-11. 9-12. 10. 10-1. 10-2. 10-3. 11. 11-1. 11-2. 11-3. 11-4. 11-5. 11-6. 11-7. 11-8. 11-9. 11-10. 11-11. 11-12. 11-13. Name/Description ELA Unit SCF (Optional 250-Sheet Feeder) MEA Unit Cassette (Tray 2) Cover Front-SCF Cover Right-SCF Cover Left-SCF Cover Rear-SCF Cover Duplex Cover Rear Duplex Screw Taptite ELA HOU Motor-SCF Bracket Motor-SCF Support Feed-SCF Gear Idle 59 Gear 61/47 Idle Gear Idle 23 Gear-35 Idle Gear RDCN 57/18 Bracket Gear-SCF Motor Step PMO Impeller-DRV Screw Taptite Washer Plain MEA Unit Pick-Up Housing-M Pick-Up R2 Rubber Pick-Up Housing-M Pick-Up UP2-R2 ELA HOU Frame-SCF Frame SCF Sheet Cover Sensor IPR Ground Top Screw Taptite PMO Locker CST PMO Actuator Empty Sheet Brush MEC Brush Antistatic Foot ML80 Foot Front Cover Harness-SCF Cover M-SIMM R2 PBA SCF Part Number 098N02194 050N00521
9-32
Parts List Parts List 12.1 Tray 2 (continued) ID No. 11-14. 11-15. 11-16. 11-17. 11-18. 11-19. 11-20. 11-21. 11-22. 11-23. 11-24. 11-25. 11-26. 11-27. 11-28. 11-29. 11-30. 11-31. Name/Description Ground Paper-SCF Ground Brush-SCF Solenoid Pick-Up Bush-M Pick-Up R Stopper-M Pick-Up-R2 PMO Idle Pick-Up Shaft-P Pick-Up Bush-M Pick-Up L Shaft Feed-SCF Roller Feed PMO Bushing Feed CAM M Pick-Up Spring-TS Gear Feed 2 Ring CS; ID3, OD3, T0.25, Black, SU PMO Gear Pick-Up B Gear Pick-Up A Spring-TS Part Number
9-33
Parts List
Xerox Supplies and Accessories

World Kit Description World Kit 1 - NA & DMO-W110V World Kit 1 - XE, DMO-W & E 220V Part Number 600N03310 600N03311
Consumables and Maintenance Items Parts List Reference PL1.1.11 PL9.1.0 Description Transfer Roller (50K) Fuser Assy - 115V (50K) Fuser Assy - 220V (50K) PL1.1.20 ELA HOU-DEVE (Print Cartridge - 5K) ELA HOU-DEVE (Print Cartridge - 3.5K) Part Number 022N02354 126N00295 126N00296 106R01374 106R01373
Options Parts List Reference N/A PL12.1.0 Description 128 MB DDR2 Memory (1x 128 MB) Optional 250-Sheet Feeder Part Number 098N02195 098N02194
Power Cords Description CBF-Power Cord, 110V CBF-Power Cord, 220V Part Number 105N02072 117N01769
Tools Parts List Reference N/A Description Toner Vacuum Part Number 003-1496-00
9-34
Plug/Jack and Wiring Diagrams

In this chapter...

Plug/Jack Diagrams and Designators Plug/Jack Locators Notations Used in the Wiring Diagrams Print Engine Wiring Diagrams
Chapter
10
Plug/Jack Diagrams and Designators

This chapter contains the Plug/Jack Designators, Locators, and wiring diagrams for the print engine and all options. The Plug/Jack Locator diagrams show the P/J locations within the printer. Use these illustrations to locate the P/J connectors called out in the Troubleshooting procedures presented in Sections 3, 4, and 5. The Plug/Jack locators consist of the P/J Designator Tables and the P/J Locator Diagrams.

The P/J column lists the Plug/Jack numbers in numerical order. The Map column provides the map number of the specific areas (i.e., Electrical, Laser Unit...etc.) The Coordinates column lists the diagram coordinates for the location of the connector. The Remarks column provides a brief description of each connection.
1. Locate the P/J connector designator in the first column of the table. 2. With this information, go to the map listed in the second column. 3. Use the coordinates to locate the connection indicated on the map with its P/J designation number.
Print Engine Plug/Jack Designators

Print Engine Plug/Jack Designators
P/J Map Coordinates Remarks
CN1 CN1 CN2 CN2 CN2 CN3 CN3 CN4 CN6 CN6 CN8
1, 5 2, 5 1 1 1 1 1 1 1 1 1, 5
Connects the Main Controller Board and the Laser Unit. Connects the HVPS and the Main Controller Board. Connects the Main Controller Board and the Main Motor. Connects the Main Controller Board and the Registration Clutch. Connects the Main Controller Board and the Pick-Up Solenoid. Connects the Main Controller Board and the DC Fan (LSU Fan). Connects the Main Controller Board and the Interlock Switch. Connects the Main Controller Board and the HVPS. Connects the the Main Controller Board and the Thermistor (part of the Fuser). Connects the Main Controller Board and the Exit Sensor. Connects the Main Controller Board and the Developer Unit CRUM.
10-2
Plug/Jack and Wiring Diagrams Print Engine Plug/Jack Designators (continued)

CN9 CN10 CN11 CN12 CN13 CN13 CN13 CN14 CN15 CN17 CN18 CN19 CN20 CN21 CN22 CN23 CN24 CN25 CN26 CN27 CN28 CN29 CN30
1, 5 1, 5 1, 5 1, 5 1, 5 1, 5 1, 5 1, 5 1, 5 1, 5 1, 5 5 5 5 5 5 5 5 5 5 5 5 5
Connects the Main Controller Board and Ethernet connection. Connects the Main Controller Board and the LVPS. Connects the Main Controller Board and USB Connection. Connects the Main Controller Board and the Main Fan. Connects the Main Controller Board and the Paper Empty Sensor. Connects the Main Controller Board and the Duplex Registration Sensor. Connects the Main Controller Board and the Paper Feed Sensor. Connects the Main Controller Board and Tray 2 (Optional Sheet Feeder). Connects the Main Controller Board and RAMM DIMM. Connects the Main Controller Board and DCU connection. Connects the Main Controller Board and the Control Panel. Connects the Main Motor and the Main Controller Board. Connects the DC Fan (LSU Fan) and the Main Controller Board. Connects the Interlock Switch and the Main Controller Board. Connects the Main Fan and the Main Controller Board. Connects the Paper Empty Sensor and the Main Controller Board. Connects the Duplex Registration Sensor and the Main Controller Board. Connects the Paper Feed Sensor and the Main Controller Board. Connects the Fuser and the LVPS. Connects the Fuser and the Main Controller Board. Connects the Exit Sensor and the Main Controller Board. Connects the Developer Unit CRUM and the Main Controller Board. Connects the Optional Tray 2 and the Main Controller Board.
10-3
Plug/Jack and Wiring Diagrams Print Engine Plug/Jack Designators (continued)

CN31 CN32 CN33 CON1 CON2 CON3
5 5 5 3 3 3
Connects the Control Panel and the Main Controller Board. Connects the Registration Clutch and the Main Controller Board. Connects the Pick-Up Solenoid and the Main Controller Board. Connects the LVPS and the AC Inlet. Connects the LVPS and the Fuser. Connects the LVPS and the Main Controller Board.
10-4
Plug/Jack Locators
Maps 1 through 9 indicate the location of key connections within the printer. Connections are referenced by their P/J designation. 1. Map 1 - Main Controller Board 2. Map 2 - HVPS 3. Map 3 - LVPS 4. Map 4 - Fuser 5. Map 5 - General Wiring Diagram 6. Map 6 - Main Motor, Interlock Switch, Fans, and Sensors 7. Map 7 - LVPS, HVPS, Fuser, Developer Unit CRUM, and Power Switch 8. Map 8 - Laser Unit 9. Map 9 - Optional Tray 2 and Control Panel
10-5
Map 1 - Main Controller Board
A 131 132 133 134 135 136
CN13 Paper Empty Sensor Duplex Registration Sensor Paper Feed Sensor CN4 HVPS CN18 Control Panel CN8 CRUM CN12 Main Fan CN10 LVPS
CN3 DC Fan (LSU Fan) Interlock Switch CN1 LSU CN6 Thermistor Exit Sensor
137
CN17 DCU
138 139 140 141
CN9 Ethernet CN11 USB
CN15 RAM DIMM

142 143 144 145
s3250-017
CN2 Main Motor Pick Up Solenoid Registration Clutch
CN14 Optional Tray 2
10-6
Map 2 - HVPS
A 131
132
133
134
CN1 Main Controller Board Front Cover Open Switch
135
136
Rear Cover Open Switch
137
138
THV
139
Supply Developer MHV OPC Varistor
140
141
142
143
144
145
s3250-019
10-7
Map 3 - LVPS
A 131
132
133
134
CON3 Main Board

135
136
CON2 Fuser
137
138
139
140
141
CON1 AC Inlet
142
143
144
145
s3250-020
10-8
Map 4 - Fuser
A 131
132
133
CN26 CN27
134
CN28
135
136
137
138
139
140
141
142
143
144
145
s3250-068
10-9
Notations Used in the Wiring Diagrams

The following table lists the symbols used in the wiring diagrams.
Symbol
Description Denotes a Plug.
Plug
Denotes a Jack.
Jack
P/Jxx YY
Plug and Jack
Denotes Pin yy and Jack yy of the connector Pxx and Jxx.
JPxxx
Denotes a Jumper Point (JPxxx/xxx). Each end of the Jumper connection has a numeric designation.
Jumper
Fuser PL X.Y.Z
Denotes the parts. PL X.Y.Z implies the item Z of plate (PL) X.Y in Parts List.
Subassembly 1
Denotes functional parts attached with functional parts name.
Heater
Subassembly 2
10-10
Symbol
Description Denotes the control and its outline in the Board.
Control
Subassembly 3
DEVE_A
Denotes a connection between parts with harness or wires, attached with signal name/ contents.
Connection Wire
CLUTCH ON(L)+24V
Denotes the function, and logic value of the signal to operate the function (Low: L, High: H). The given voltage is for signal in high status. The arrow indicates the direction of signal.
Function Logic 1
EXIT SENSED(L)+3.3VDC
Function Logic 2
Denotes the function, and logic value of the signal when the function is operated (Low: L, High: H). The given voltage is for signal in high status. The arrow indicates the direction of signal. Denotes a connection between wires.
Connection of Wires
Denotes a Clutch or Solenoid.
Solenoid/Clutch
Denotes a Motor.
M
Motor
10-11
Symbol
Description Denotes a Photo Sensor.
Optic Sensor
Denotes a Safety Interlock Switch.
Safety Interlock Switch
Denotes an On-Off Switch (single-pole, singlethrow switch).
On Off Switch
Represents an interconnection between parts using wiring harness or wire.

Interconnection
Represents an interconnection which differs according to the specifications.
Interconnection, Differing
Represents an interconnection between parts using a conductive part such as a Plate Spring.
Interconnection, Conductive Part
I/L +24 VDC +5 VDC +3.3 VDC SG AG RTN
Denotes DC voltage when the Interlock Switch in the MCU Board turns On. Denotes DC voltage. Denotes signal ground. Denotes analog ground. Denotes return.
10-12
Print Engine Wiring Diagrams

Map 5 - General Wiring Diagram
Main Controller Board Main Motor CN19 CN1 CN32 CN2 CN10 Pick-Up Solenoid CN33 CON2 DC Fan CN20 (Laser Unit Fan) Interlock Switch Main Fan CN21 CN26 CN27 CN3 CN6 CN28 Exit Sensor Fuser SMPS CON3 (LVPS) CON1 AC Inlet Laser Unit
Registration Clutch
CN22
CN12
CN4
CN1
HVPS
Paper Empty CN23 Sensor Duplex Registration CN24 Sensor Paper Feed CN25 Sensor CN13
CN8 CN9 CN11 CN14
CN29 Developer Unit CRUM Ethernet USB CN30 RAM DIMM CN31 Control Panel
s3250-029
Optional Tray 2
CN15 DCU CN17 CN18
10-13
Map 6 - Main Motor, Interlock Switch, Fans, and Sensors

Main Controller Board Main Motor 10 9 8 7 6 5 4 3 2 1
CN2 1 2 3 4 5 6 7 8 9 10
+24VDC
MOT_DIR PWM_MOT MOT_READY MOT_EN NC MOT_BREAK GND GND +24VDC +24VDC
CN19
11 12
+24VDC PICKUP_CLT
CN33 1 2 CN32 1 2
Pick-Up Solenoid
+5VDC
13 14 CN3 1 2
+24VDC REGI_CLT
Registration Clutch
FAN_LSU +5VDC
DC Fan (Laser Unit Fan) Laser Unit Interlock Switch
3 4 +24VDC CN12 1 2 3 +3.3VDC CN13 1 2 3 4 5 6 7 8 9 NC
+5VDC LSU_5V
FAN_MAIN +24VDC Main Fan
+3.3VDC GND DUX_SENS +3.3VDC GND REGI_SENS +3.3VDC GND FEED_SENS
CN23 3 2 1 CN24 3 2 1 CN25 3 2 1
Paper Empty Sensor
Duplex Registration Sensor
Feed Sensor
s3250-030
10-14
Map 7 - LVPS, HVPS, Fuser, Developer Unit CRUM, and Power Switch
Main Controller Board +24VDC
CN10 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 CN6 1 2
+24VAC FUSER_ON GND +24VAC GND +24VAC GND +24VDC GND +24VDC GND +5VDC GND +5VDC GND +5VDC
CON3 16 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1
LVPS (SMPS)
CON1
Power Switch
+5VDC
CON2
CN26
Fuser
THER1 THER2
CN27 2 1 Exit Sensor CN28 3 2 1
3 4 5 CN4 1 2 3 4 5 6 7 8 9 10 11 12 13 14 GND GND PWM_DEV_DC PWM_MHV THV_READ PWM_MHV nTHV_EN PWM_THV +5VDC +24VDC +24VDC GND GND +24VDC
+3.3VDC GND PAPER_EXIT CN1 14 13 12 11 10 9 8 7 6 5 4 3 2 1 HVPS
MHV OPC DEV Supply THV
CN8 1 2 3 4
GND DEV_CLK DEV_DIO +3.3VDC
CN29 4 3 2 1 Developer Unit CRUM
s3250-031
10-15
Map 8 - Laser Unit

Main Controller Board +24VDC
Laser Unit CN1 1 2 3 4 5 +24VAC GND P_MOT_EN LSU_RDY P_MOT_CLK
6 7 8 9 10 11 12 13 14 15
LD_EN LD_POWER1 GND HSYNC1 LSU_SH1 GND VDO1_minus VDO1_plus LSU_5V
+3.3VDC
1 2 3 4 5 6 7 8 9 10 11 12
CN9 Ethernet GND NC RD+3.3VAC RD+ TD+3.3VAC TD+ +3.3V P/U LED2 +3.3V P/U LED1
1 2 3 4 +3.3VDC
CN11 USB VBUS DM DP GND
1 2 3 4
CN17 DCU +3.3VAC DCU_DATA DCU_CLK GND s3250-032
10-16
Map 9 - Optional Tray 2 and Control Panel

Main Controller Board +24VDC +3.3VDC CN14 1 2 3 4 5 6 7 8 9 +24VAC +3.3VAC +3.3VAC SCF_RXD nSCF_DET SCF_TXD GND GND GND CN30 9 8 7 6 5 4 3 2 1 Optional Tray 2
CN18 1 2 3 4 5
KEYCLIK LED_T LED_E LED_R GND
CN31 5 4 3 2 1
Control Panel
s3250-033
10-17
10-18
Reference
Contents...

Phaser 3250 Menu Map Updating Firmware Resetting Firmware Acronyms and Abbreviations
Appendix
Reference
Phaser 3250 Menu Map
Phaser 3250 Laser Printer Series
[Menu Map]
1. Information
Menu Map Configuration Demo Page PCL Font List PS3 Font List EPSON Font
2. Layout
Orientation: Portrait Simplex Margin *Top Margin: 0.0 *Left Margin: 0.0 Duplex: Long Edge Duplex Margin *Top Margin: 5.0 mm *Left Margin: 5.0 mm *Short Binding: 0 mm *Long Binding: 0 mm
3. Paper
Copies: 1 Paper Size: Letter Paper Type: Plain Paper Paper Source: Auto
4. Graphic
Resolution: 600 dpi-Normal Darkness: Normal Image Enhance: Normal
5. System Setup
Language: English Power Save: [15] Min Auto Continue: On Altitude Adj: Normal Auto CR: LF Job Timeout: 15 Maintenance *Clean Drum *Clean Fuser *Supplies Life Clear Setting
6. Emulation
Emulation Type = Auto Setup *PCL (+) *PostScript (+) *EPSON (+)
7. Network
TCP/IP: DHCP EtherTalk: On Ethernet Speed: Auto Clear Setting Network Info.
PCL(+)
Typeface: PCL1 Symbol: PC8 Courier: Regular Pitch: 10.00 Lines: 60
PostScript (-)
Print PS Error: On
EPSON (-)
Font: SANSERIF Character Set: USA Character Tab: PC437US Pitch: 10 LPI: 6 Auto Wrap: On
s3250-079
A-2
Reference
Updating Firmware
1. Down load the applicable files from the Xerox support web site. Unzip (decompress) the files. 2. Be sure your appropriate firmware updating option (Network or USB) is available and connected. 3. Reboot the printer.
Network Connection
1. Ensure the printer is connected to the computer with a network connection. 2. Verify that you have downloaded the *.fls file. 3. Open a web browser. 4. Enter the printers IP address. 5. The CentreWare IS window is displayed. 6. Click the Print button.
7. On the left side, click Firmware Download.
A-3
Reference 8. Click the Browse button and locate the *.fls file on your computer. Select the *.fls file and click Open. 9. Click the Blue button to start the firmware update process.
10. A status window is displayed.
11. The red LED on the printers Control Panel turns On and slowly blinks as the printer starts the firmware update process. 12. A processing window is displayed. 13. Click OK to close the status window when the firmware upgrade is complete.
14. Print a Configuration page and verify the firmware information.
A-4
Reference
USB Connection
Normal Method
1. Ensure the printer is connected to the computer with a USB connection. 2. Verify that you have downloaded the *.fls file. 3. At the DOS Prompt, verify that youre at the root directory of the file. Type usblist2 [Rom file name.fls] and press Enter. 4. In the DOS window, the Printing....(######/######) --> Printing complete...! messages are displayed.
5. On the printers Control Panel, the red LED starts blinking. 6. When firmware update is complete, the red LED on the printers Control Panel stops blinking. The printer makes a click sound. 7. Print a Configuration page and verify the firmware information.
A-5
Reference
Resetting Firmware
USB Connection
1. Ensure the printer is connected to the computer with a USB connection. 2. Verify that you have downloaded the reset_xerox.Lt file. 3. At the DOS Prompt, verify that youre at the root directory of the files. Type usblist2 reset_xerox.Lt and press Enter. 4. On the Control Panel, the greenLED slowly blilnks while a Configuration page is printed. 5. Verify the Firmware version and the Total Page Count is 0 pages. 6. Turn the printer power Off and back On.
Restoring Printer Setting and Network Setting (Network Connection)

Two Restore options are available for the Phaser 3250: Restore Printer Default and Restore Network Default.
Restore Printer Default This funtion restores all printer related settings (Power Save, Print Mode Settings, PCL, PostScript, Epson Settings, Troubleshoot, Margins). Restore Network Default This function restores all network related settings (all non-printer related settings in CentreWare IS).
1. Ensure the printer is connected to the computer with a network connection. 2. Open a web browser. 3. Enter the printers IP address. 4. The CentreWare IS window is displayed. 5. Click the Properties link.
A-6
Reference 6. The About Printer page is displayed. On the left side, expand General, and click Resets.
7. The Resets window is displayed. Select the appropriate option to restore the printer information. 8. Click Restore Defaults.
9. The Microsoft Internet Explorer window is displayed confirming restoring the Printer Default/Network Default information. Click OK. Printer Default
A-7
Reference Network Default
10. For Restoring Network Default, a message window is displayed. Click OK.
11. The Completion window is displayed. Click OK to close the window.
12. The printer is turned Off. 13. Turn On the printer.
A-8
Reference
Acronyms and Abbreviations

Acronym Description
A3 A4 A5 AC AMPV ASIC ASSY ATM BLDC BOOTP BSD BTM CAM CCD CD CD CLT CN CON CRU CRUM CST CUPS dB DC
Paper size 297 millimeters (11.69 inches) x 420 millimeters (16.54 inches). Paper size 210 millimeters (8.27 inches) x 297 millimeters (11.69 inches). Paper size 148 millimeters (5.82 inches) x 210 millimeters (2.10 inches). Alternating Current is type of current available at power source for the printer. Average Monthly Print Volume Application Specific Integrated Circuit Assembly Adobe Type Manager Brush-Less Direct Current Boot Parameter Protocol Block Schematic Diagram Bottom Cam Shaft Charged Coupled Device (Photoelectric Converter) Circuit Diagram Compact Disc Clutch Connector Connector Customer Replaceable Unit Customer Replaceable Unit Meter/Memory Cassette Common Unix Printing System Decibel Direct Current is type of power for printer components. Machine converts AC power from power source to DC power. Diagnostic Control Unit Double Data Rate Dual In-Line Memory Module Developer Dynamic Host Configuration Protocol Dual In-line Memory Module
DCU DDR2 DIMM DEVE DHCP DIMM
A-9
Reference
Acronym
Description
DPI DRV DUP Duplex EC EEC EEPROM EOM ESA ESD FCC FDR FE FPOT FR/FRNT FRU F/W GB GND HARN HCF HDD HOU HUM HVPS Hz IC IEC I/F IP IPM IPP IQ KB LAN LCD
Dot Per Inch Drive Duplex 2-sided printing European Community European Economic Community Electrically Erasable Programmable Read-Only Memory End of Message Electric Static Attachment Electrostatic Discharge. A transfer of charge between bodies at different electrostactic potential. Federal Communications Commission Feeder Field Engineer First Print Output Time Front Field Replaceable Unit Firmware Giga Byte Ground Harness High-Capacity Feeder Hard Disk Drive Housing Humidity High-Voltage Power Supply Hertz (cycles per second) Integrated Circuit International Electrotechnical Commission Interface Image Processor Image Per Minute Internet Printing Protocol Image Quality Kilo Byte Local Area Network Liquid Crystal Display
A-10
Reference
Acronym
Description
LD LED LEF LSU LTR LVPS MAC MB MHz MM MOT MPT NVM NVRAM OHP OPC OPT OS PBA PC PCB PCL PDL P/J PJL PL PPD PPM PPS PS PTL PV PWBA PWM RAM RH
Laser Diode Light Emitting Diode Long-Edge Feed Laser Scanning Unit Letter Size Paper (8.5 x 11 inches) Low-Voltage Power Supply Media Access Control Mega Byte Mega Hertz Millimeters Motor Multi-Purpose Tray Non-Volatile Memory Non-Volatile Random Access Memory Overhead Paper (Transparency) Organic Photo Conductor Optional Operating System Printed Board Assembly Personal Computer Printed Circuit Board Printer Command Language Page Description Language Plug Jack (electrical connections) Printer Job Language Parts List PostScript Printer Description Pages Per Minute Pulses Per Second PostScript Pre-Transfer Lamp Print Volume Management Printed Wiring Board Assembly Pulse Width Modulation Random Access Memory Relative Humidity
A-11
Reference
Acronym
Description
RLS ROM ROS SEF SMPS SNR SOL SOS SPOOL STS SYNC THV TNR UI USB
Release Read-Only Memory Raster Output Scanner - Laser Unit Short-Edge Feed Switching Mode Power Supply Sensor Solenoid Start of Scan Simultaneous Peripheral Operations Online Soft Touch Sensor Synchronous or Synchronization Transfer High Voltage Toner User Interface Universal Serial Bus
A-12
Index
Numerics
250-Sheet Feeder description, 1-8 operation, 2-7 part number, 9-6, 9-32 removal, 8-78 wiring diagram, 10-13, 10-17 consumables Print Cartridge, 1-10 cleaning, 7-3 non-Xerox Print Cartridge, 1-20 operation, 2-12 part number, 9-6, 9-34 print life, 1-10 removal, 8-7 toner life, 1-20, 4-11 troubleshooting, 4-11 Control Panel buttons, 1-6 description, 1-6 LED state, 1-7 P/J location, 10-6 wiring diagram, 10-13, 10-17 Controller, 2-2 Controller Shield removal, 8-63 Cover Front Cover part number, 9-6, 9-10, 9-12 removal, 8-27 Left Cover part number, 9-6, 9-10 removal, 8-32 Manual Feeder Cover part number, 9-12 removal, 8-36 Rear Cover part number, 9-6, 9-10, 9-14 removal, 8-28 Right Cover part number, 9-6, 9-10 removal, 8-34 Top Cover part number, 9-6, 9-8 removal, 8-29 CRUM P/J location, 10-6 part number, 9-18 removal, 8-58 wiring diagram, 10-16
A
abbreviation error message, 3-5 Phaser 3250, A-9 AC power troubleshooting, 4-8 Actuator Duplex Actuator part number, 9-19 removal, 8-47 Empty Actuator part number, 9-19 removal, 8-53 Feed Actuator part number, 9-19 removal, 8-45 adjustment altitude, 6-2 altitude adjustment, 6-2 CentreWare IS method, 6-4 Printer Settings Utility method, 6-3 operating, 1-12 specifications, 6-2
C
CentreWare IS, 1-24 cleaning Laser Unit, 7-4 Print Cartridge, 7-3 printer, 7-2 Clutch P/J location, 10-6 part number, 9-17 removal, 8-38 wiring diagram, 10-13, 10-14 Configuration page information, 1-34 print method, 1-26
D
DC Fan operation, 2-17 P/J location, 10-6 part number, 9-18 removal, 8-73 wiring diagram, 10-13, 10-14 Demo page information, 1-32 print method, 1-26
I1
Drive Assembly operation, 2-2, 2-8 part number, 9-6, 9-22 removal, 8-60 Duplex Actuator part number, 9-19 removal, 8-47 Duplex Rear Cover Assembly part number, 9-6 Duplex Registration Sensor P/J location, 10-6 wiring diagram, 10-13, 10-14 Duplex Unit operation, 2-6 part number, 9-6, 9-28 removal, 8-37
E
electrical specifications, 1-13 Electrostatic Discharge, 1-vi Empty Actuator part number, 9-19 removal, 8-53 ENERGY STAR, 1-ii envelopes supported sizes, 1-19 error message abbreviation, 3-5 description list, 3-6 errors consumables part errors, 3-18 jam errors, 3-7 Motor, Cover, and Laser Errors, 3-27 print-quality error, 3-30 routine maintenance part errors, 3-18 tray and paper errors, 3-14 Event Log accessing, 3-2 information, 1-36, 3-3 print method, 1-26 Exit Sensor operation, 2-16 P/J location, 10-6 part number, 9-26 removal, 8-55 wiring diagram, 10-13, 10-15
Main Fan P/J location, 10-6 part number, 9-17 removal, 8-71 wiring diagram, 10-14 fastener types Posi-Drive screw types, 8-6 precautions, 8-6 Feed Actuator part number, 9-19 removal, 8-45 Feed Roller operation, 2-5 part number, 9-19 removal, 8-43 Feed Sensor P/J location, 10-6 part number, 9-19 removal, 8-49 wiring diagram, 10-13, 10-14 feeding mechanism, 2-2 firmware update, 1-20 network connection, A-3 USB connection, A-5 first print output time (FPOT), 1-14 font list PCL, 1-39 PostScript, 1-39 print method, 1-26 fonts supported, 1-3 Front Cover operation, 2-17 part number, 9-6, 9-10, 9-12 removal, 8-27 troubleshooting, 3-28 Fuser operation, 2-2, 2-9 P/J location, 10-9 part number, 9-20, 9-26, 9-34 removal, 8-13 troubleshooting, 3-18 wiring diagram, 10-13, 10-15
H
Halogen Lamp operation, 2-9 part number, 9-26 removal, 8-24 Heat error Low Heat, 2-26 Open Heat, 2-25 Over Heat, 2-26 recovery, 2-26 Heat Roller operation, 2-10, 2-25 part number, 9-26 removal, 8-17
F
Fan DC Fan P/J location, 10-6 part number, 9-18 removal, 8-73 wiring diagram, 10-14
I2
HVPS operation, 2-18 P/J location, 10-7 part number, 9-6 removal, 8-64 wiring diagram, 10-13, 10-15
M
Macintosh common problems, 4-12 operating system, 1-11 Main Controller Board operation, 2-13 P/J location, 10-6 part number, 9-6 removal, 8-62 wiring diagram, 10-13 Main Fan P/J location, 10-6 part number, 9-17 removal, 8-71 wiring diagram, 10-13, 10-14 Main Motor operation, 2-17, 2-25 P/J location, 10-6 wiring diagram, 10-13, 10-14 Main ZENER Board part number, 9-17 removal, 8-76 maintenance preventive, 7-2 RIP, 7-8 tools, 7-2 maintenance items, 1-9 Fuser, 1-9 operation, 2-2 P/J location, 10-9 part number, 9-20, 9-26, 9-34 removal, 8-13 wiring diagram, 10-13, 10-15 Pick-Up Roller, 1-9 part number, 9-17 removal, 8-11 Transfer Roller, 1-9 operation, 2-2, 2-8 part number, 9-34 removal, 8-10 Tray Holder Pad, 1-9 operation, 2-4 part number, 9-30 removal, 8-8 Manual Feeder Cover operation, 2-6 part number, 9-12 removal, 8-36 Memory Card configuration, 1-3 maximum, 1-11 minimum, 1-11 part number, 9-34 removal, 8-77 specifications, 1-11, 2-15 supported types, 1-8, 1-11 Menu Map information, 1-33, A-2 print method, 1-26
I
image specifications, 1-15 information pages print method, 1-26 Interlock Switch P/J location, 10-6 wiring diagram, 10-13, 10-14
J
jam errors, 2-24, 3-7 Duplex jam, 2-24, 3-13 jam 0, 2-24, 3-7 jam 1, 2-24, 3-9 jam 2, 2-24, 3-11
L
Laser Unit cleaning, 7-4 error recovery, 2-27 operation, 2-2, 2-11, 2-27 P/J location, 10-6 part number, 9-6 removal, 8-57 troubleshooting, 3-29 wiring diagram, 10-13, 10-16 LED Control Panel, 1-6 errors, 4-2 LAN, 1-5 status, 4-2 LED Board part number, 9-18 removal, 8-75 wiring diagram, 10-13 Left Cover part number, 9-6, 9-10 removal, 8-32 LVPS operation, 2-21 P/J location, 10-8 part number, 9-6 removal, 8-67 wiring diagram, 10-13, 10-15 LVPS Shield removal, 8-69
I3
N
network restore setting, A-6 non-Xerox Print Cartridge, 1-20
O
operating environment, 1-12 operating systems common problems Linux, 4-13 Macintosh, 4-12 Windows, 4-12 specifications, 1-11 troubleshooting, 4-12 Optional 250-Sheet Feeder description, 1-8 operation, 2-7 part number, 9-6, 9-32 removal, 8-78 wiring diagram, 10-13, 10-17 options 250-Sheet Feeder description, 1-8 operation, 2-7 part number, 9-6, 9-32 removal, 8-78 wiring diagram, 10-13, 10-17 Memory Card, 1-8, 1-11 maximum, 1-11 minimum, 1-11 part number, 9-34 removal, 8-77 specifications, 1-11, 2-15 supported types, 1-11 output tray, 1-2, 1-4
P
P/J location Control Panel, 10-6 CRUM, 10-6 DC Fan, 10-6 Duplex Registration Sensor, 10-6 Exit Sensor, 10-6 Feed Sensor, 10-6 Fuser, 10-9 HVPS, 10-7 Interlock Switch, 10-6 Laser Unit, 10-6 LVPS, 10-8 Main Controller Board, 10-6 Main Fan, 10-6 Main Motor, 10-6 Paper Empty Sensor, 10-6
Pick-Up Solenoid, 10-6 Registration Clutch, 10-6 page count, 1-37 paper supported size, 1-18 supported type, 1-18, 1-19 supported weight, 1-19 Paper Empty Sensor operation, 2-16 P/J location, 10-6 part number, 9-19 removal, 8-51 wiring diagram, 10-13, 10-14 paper path, 2-3 PBA CRUM removal, 8-58 wiring diagram, 10-15 HVPS operation, 2-18 P/J location, 10-7 part number, 9-6 removal, 8-64 wiring diagram, 10-13, 10-15 LED Board part number, 9-18 removal, 8-75 wiring diagram, 10-13 LVPS operation, 2-21 P/J location, 10-8 part number, 9-6 removal, 8-67 wiring diagram, 10-13, 10-15 Main Controller Board operation, 2-13 P/J location, 10-6 part number, 9-6 removal, 8-62 wiring diagram, 10-13 Main ZENER Board removal, 8-76 Pick-Up Roller operation, 2-5 part number, 9-17 removal, 8-11 Pick-Up Solenoid operation, 2-17 P/J location, 10-6 part number, 9-18 removal, 8-39 wiring diagram, 10-13, 10-14 plug and jack location, 10-5 PostScript common problems, 4-14 fonts, 1-3 power consumption, 1-13, 2-23 requirements, 1-13 Save Mode, 1-21
I4
Pressure Roller operation, 2-10 Roller #1 part number, 9-26 removal, 8-20 Roller #2 part number, 9-26 removal, 8-22 Print Cartridge cleaning, 7-3 consumables, 1-10 non-Xerox Print Cartridge, 1-20 operation, 2-12 part number, 9-6, 9-34 print life, 1-10 removal, 8-7 toner life, 1-20, 4-11 troubleshooting, 4-11 Print Cartridge Cleaning page print method, 1-26, 7-5 Print Cleaning page information, 1-38 print margins, 1-15 print speed, 1-3, 1-13 print volume, 1-11 printable area, 1-15 printable page CentreWare IS method (Network), 1-28 Configuration page, 1-34 Control Panel method, 1-27 Demo page, 1-32 Event Log, 1-36, 3-2, 3-3 Menu Map, 1-33 PCL font list, 1-39 PostScript font list, 1-39 Print Cartridge Cleaning page, 7-5 Print Cleaning page, 1-38 print method, 1-26 Printer Settings Utility method, 1-31 Supplies Info page, 1-37 printer clearances, 1-16 configurations, 1-3 dimensions, 1-16 front view, 1-4 mounting surface, 1-17 moving, 1-x operating mode, 1-14 options, 1-8 orientation, 8-3 overview, 1-2, 2-2 print speed, 1-3, 1-13 printing life, 1-11 rear view, 1-4 resolution, 1-3, 1-11 restore setting, A-6 serial number, 9-2 Printer Settings Utility, 1-23
print-quality defect definitions, 5-12 defect measurement, 5-13 list of defect, 5-12 mode, 1-11 repeating defect, 5-13 specifications, 5-11 troubleshooting, 5-12
R
Rear Cover part number, 9-6, 9-10, 9-14 removal, 8-28 Rear Guide Assembly part number, 9-20, 9-24 removal, 8-59 Registration Clutch P/J location, 10-6 part number, 9-17 removal, 8-38 wiring diagram, 10-13, 10-14 Registration Roller part number, 9-17 removal, 8-40 regulatory Canada, 1-xii European Union, 1-xiii United States, 1-xii report, 1-26 PCL font list, 1-39 PostScript font list, 1-39 resolution, 1-3, 1-11 restore network setting, A-6 printer setting, A-6 Right Cover part number, 9-6, 9-10 removal, 8-34 Roller Feed Roller operation, 2-5 part number, 9-19 removal, 8-43 Heat Roller operation, 2-10, 2-25 part number, 9-26 removal, 8-17 Pick-Up Roller operation, 2-5 part number, 9-17 Pressure Roller operation, 2-10 Pressure Roller #1 part number, 9-26 removal, 8-20 Pressure Roller #2 part number, 9-26 removal, 8-22
I5
Registration Roller part number, 9-17 removal, 8-40
Supplies Info page information, 1-37 print method, 1-26
S
safety features, 2-10 precautions, 1-v service, 1-vii symbols, 1-iv Sensor Exit Sensor operation, 2-16 P/J location, 10-6 part number, 9-26 removal, 8-55 wiring diagram, 10-13, 10-15 Feed Sensor P/J location, 10-6 part number, 9-19 removal, 8-49 wiring diagram, 10-13, 10-14 Paper Empty Sensor operation, 2-16 P/J location, 10-6 part number, 9-19 removal, 8-51 wiring diagram, 10-13, 10-14 serial number format, 9-2 location, 9-2 service diagnostics, 4-2 servicing instructions, 3-4 Solenoid operation, 2-17 P/J location, 10-6 part number, 9-18 removal, 8-39 wiring diagram, 10-13, 10-14 specifications altitude, 6-2 electrical, 1-13 environmental, 1-12 functional, 1-11 image, 1-15 media and tray, 1-18 memory, 1-11 mounting surface, 1-17 print-quality, 5-11 supplies and accessories consumables, 9-34 maintenance items, 9-34 options, 9-34 Power Cords, 9-34 tools, 9-34 World Kit, 9-34
T
technical support, 1-2 Thermistor Assembly operation, 2-10, 2-25 P/J location, 10-6 part number, 9-26 removal, 8-15 Thermostat operation, 2-10 part number, 9-26 removal, 8-16 Top Cover part number, 9-6, 9-8 removal, 8-29 Transfer Roller operation, 2-2, 2-8 part number, 9-6, 9-34 removal, 8-10 Tray 1 operation, 2-4 part number, 9-6, 9-30 Tray 2 operation, 2-4, 2-7 part number, 9-32 Tray Holder Pad operation, 2-4 part number, 9-30 removal, 8-8 troubleshooting AC Power, 4-8 checklist, 5-5 inoperable printer, 4-5 operating system, 4-12 Print Cartridge, 4-11 print-quality, 5-2, 5-12
U
UNIX common problems, 4-13 operating system, 1-11
V
voltage in-rush current, 1-13 leakage current, 1-13 power consumption, 1-13, 2-23 power supply, 1-13
I6
W
warm-up time, 1-11, 1-14 Windows common problems, 4-12 operating system, 1-11 wiring diagram 250-Sheet Feeder, 10-17 Control Panel, 10-17 CRUM Board, 10-15 DC Fan, 10-14 Duplex Registration Sensor, 10-14 Exit Sensor, 10-15
Feed Sensor, 10-14 Fuser, 10-15 general diagram, 10-13 HVPS, 10-15 Interlock Switch, 10-14 Laser Unit, 10-16 LVPS, 10-15 Main Fan, 10-14 Main Motor, 10-14 Paper Empty Sensor, 10-14 Pick-Up Solenoid, 10-14 power switch, 10-15 Registration Clutch, 10-14 symbols, 10-10
I7
I8
701P47817

Service Manual Phaser - 3250

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Service Manual Phaser - 3250

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14.04.

Service Manual 701P47817

Service Manual 701P47817

Phaser 3250 Laser Printer Service Manual

Phaser 3250 Laser Printer Service Manual

Symbols Marked on the Product

Hot surface on or in the printer. Use caution to avoid personal injury.

Warning. Use caution to avoid personal injury.

Do not touch the OPC Drum.

Do not expose the item to sunlight.

Do not tilt the Print Cartridge.

35C Do not expose item to high temperature. 95F

Recycle the item.

Phaser 3250 Laser Printer Service Manual

Power Safety Precautions

Phaser 3250 Laser Printer Service Manual

Electrostatic Discharge Precautions

Phaser 3250 Laser Printer Service Manual

Service Safety Summary

Class 1 Laser Product

Phaser 3250 Laser Printer Service Manual

Phaser 3250 Laser Printer Service Manual

Servicing Electrical Components

Servicing Mechanical Components

Servicing Fuser Components

Moving the Printer

Phaser 3250 Laser Printer Service Manual

Phaser 3250 Laser Printer Service Manual

United States (FCC Regulations)

Phaser 3250 Laser Printer Service Manual

Phaser 3250 Laser Printer Service Manual

Phaser 3250 Laser Printer Service Manual

Phaser 3250 Laser Printer Service Manual

3 Error Messages and Codes

Phaser 3250 Laser Printer Service Manual

Phaser 3250 Laser Printer Service Manual

6 Adjustments and Calibrations

7 Cleaning and Maintenance

8 Service Parts Disassembly

Phaser 3250 Laser Printer Service Manual

Phaser 3250 Laser Printer Service Manual

10 Plug/Jack and Wiring Diagrams

Phaser 3250 Laser Printer Service Manual

Printer Introduction and Overview

Technical Support Information

Xerox Global Service Net: https://www.xrxgsn.com/secure/main.pl Service Partners: http://www.office.xerox.com/partners

Phaser 3250 Laser Printer Service Manual

400 MHz 32 MB Standard

400 MHz 32 MB Standard

Simplex (ppm) Letter Duplex (ipm) Letter

Printer Resolutions (dpi)

Standard Enhanced (dpi quality)

600 x 600 1,200 x 1,200

600 x 600 1,200 x 1,200

PostScript 3 Fonts PCL6 Fonts EPSON/IBM

Standard Standard Standard

Standard Standard Standard

Standard Standard N/A N/A

Wireless Network (Protocol)

Standard Standard Optional

Standard Standard Optional

Printer Settings Utility

Windows/ Macintosh/UNIX N/A N/A