Welcome to Swinburne!! Study Period 1 will commence on Monday the 3rd of March 2014.

Steps to Getting Started with your Studies:

1. 2. 3. Carefully read through the information in your Welcome Pack and Unit Outline Familiarise yourself with your student email Log into iLearn/Blackboard website upon commencement of the study period (Monday the 3rd of March, 2014)

Before You Begin

Where do I study? https://ilearn.swin.edu.au/
Your studies will be conducted via Swinburnes iLearn/Blackboard website. Note you will not have access to your unit/s until the first day of the study period, Monday the 3rd of March, 2014.

How do I log in?

Your Swinburne Student ID Number will be used as your SIMS username for the iLearn/Backboard website to access your learning materials for your Study Period 1 unit/s. For new users you will need to enter your date of th birth as your SIMS password (DDMMYY format e.g. (27 of October 1956 - 271056). See http://www.its.swinburne.edu.au/network/passwords.htm for more details.

What is my Student Email?

To access your student email go to: http://mail.office365.com Your Office 365 username is your student email address (Student ID followed by @student.swin.edu.au) Login with your current SIMS password. Please note that we will not reset your password via an email request. Instead, you must call the ITS Service Desk on +61 3 9214 5000.

Experiencing issues or got a question? Check out our support page http://www.its.swin.edu.au/o365/faq.html

Useful Links:
Swinburne University has a special website http://www.swinburne.edu.au/ltu/oua/ to assist you with your study of Swinburne units through OUA. The website includes answers to the following frequently asked questions and more: Updating your personal details Course Advice and Registration for a Swinburne University course Library Services Withdrawing from Units Open University Census Dates Results at the end of the Study Period from My Swinburne Applying for Credit/Exemptions Applying for an Award/Graduation

OUA Key Dates https://www.open.edu.au/student-admin-and-support/key-dates/#study-periods Expected Computer requirements for studying online https://www.open.edu.au/future-students/gettingstarted/computer-requirements/ Swinburne Disability Support Services http://www.swinburne.edu.au/stuserv/disability/ Information Technology Support Services http://www.its.swinburne.edu.au/index.html If you are experiencing any difficulties please feel free to seek assistance through our Ask George facility at http://swinburne.custhelp.com/app/home. Good luck with your studies. Kind regards,

Swinburne OUA Team

Swinburne University of Technology Mail No. H100 PO BOX 218 Hawthorn VIC 3122 OUA Referral Points Website: OUA FAQs: Phone: www.oua.edu.au http://www.open.edu.au/faqs 1300 256 214

Please note: Not all internet browsers support iLearn. The compatible browsers are as follows: For PC users: most recent version of Firefox or Chrome, Internet Explorer version 8 and above. For MAC users: most recent version of Firefox, Safari version 5.

OUA students using iLearn (Blackboard)

Synchronise Password first:
iLearn uses your Swinburne ID number which you received on your Confirmation of Enrolment letter. This is called your SIMS username. If you have done other Swinburne OUA units but your Swinburne ID number is NOT the same as in the past then please email askgeorge@swin.edu.au and let them know. Synchronising your password allows you to change your password in a number of your Swinburne computer accounts. (You will see a list of which accounts are updated when you do the synchronization process). It is strongly recommended that you change your password! YOU SHOULD DO THIS IF YOU HAVE NOT ALREADY DONE SO. See http://www.its.swinburne.edu.au/network/passwords.htm for details.

To access iLearn unit:

1) Via My.Swinburne https://my.swinburne.edu.au/ OR 2) Go directly to: https://ilearn.swin.edu.au/ and login to iLearn. It is suggested that you do a Browser Check to make sure that your web browser is up-todate. If any web browser that you use fails any of the checks then some of the features may not work properly. See p. 4 of these instructions for more details.

Do a Browser Check (see p. 4) Watch for system announcements (important information about iLearn)

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If you have not synchronised your SIMS password, the default password is given in the First Log in? section at http://www.its.swinburne.edu.au/network/passwords.htm If you HAVE synchronised your SIMS password: Username Use your SIMS username - this is the seven digit number which you received on your confirmation of enrolment. Password - Use your SIMS password.

button. If you are unable to login, please contact the ITS Service Desk Click the (servicedesk@swin.edu.au) or (03) 9214 5000. The first time you login, you will be invited to investigate the new features.

You do not have to do this at this time. Just click Ill do it later.

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The next screen you see is the ILearn My Units page

This unit is closed This unit is open

The unit/s you are enrolled in will appear in the Swinburne My Units in red (see above). You should click on the link to enter the unit. Note that any units that have not been made available to students yet by the convener will EITHER not be listed OR will be listed but cannot be entered. Any important system announcements (such as iLearn outages, etc.) will be listed in the Global Navigation Menu (see blue circle in in top right corner of image above) in the Updates section. You need to click the down arrow to expand the menu. Buttons you may see include the following although other/alternate buttons may be available: Homepage used in many units. Information such as new unit announcements posted since you last logged in and Whats New. Announcements - This shows all announcements made by the academic. Click VIEW ALL to view Institution announcements as well (important information about iLearn outages, etc.) Unit Outline The unit outline will be available here. Staff Contacts - Information about your convenor including name, email, phone, etc. Learning Materials - All relevant information regarding the unit/course is posted here e.g. lecture notes etc. Assessment - Assignments and relevant assessment details will be posted in this area. Tools/Blackboard Tools If in use you will find the iLearn user manual and other tools that your convener has provided for use.

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If you do not see any buttons, it is possible that you have hidden the unit menu. Place your cursor over the bar at the left edge of the screen. An arrow will appear. If you click the line or the arrow, the buttons will be revealed.

Password
Your iLearn password is one of many that is controlled by the Swinburne Identity Management System (SIMS). Once you have synchronised your account, your password will be your SIMS password. See http://www.its.swinburne.edu.au/network/passwords.htm for more information. Keep your password secret! If you think that someone has discovered your password, change it immediately.

Browser Check (Support tab):

The Support tab is one of the tabs you will see even before you login to iLearn. You are strongly advised to do a Browser Check. If any web browser* that you use fails any of the checks then some of the features may not work properly.

Aim for 5 ticks in the Browser Check!

If Browser Check fails then refer to the Browser Support Matrix link. If JavaScript Check fails then refer to Browser Settings Guide link. If Cookies Check fails then refer to Browser Settings Guide link. If Popup Window Check fails then refer to Browser Settings Guide link. If Java Check fails then refer to Java Plug-in link. If some software doesnt work then look at Check Browser Plugins link. * Your web browser is the program that you use to navigate the Internet and also to login to iLearn. Examples of common browsers include Firefox, Chrome, Internet Explorer, Safari.
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Please note: Not all internet browsers support Blackboard. The compatible browsers are as follows: PC users: most recent version of Firefox or Chrome, Internet Explorer version 8 and above. Mac users: most recent version of Firefox, Safari version 5. See https://help.blackboard.com/enus/Learn/9.1_SP_14/Student/020_Get_Started/010_Browser_Support_SP_14 for more information.

Using iLearn
See http://www.its.swinburne.edu.au/guides/blackboard.html You will usually be able to click the Blackboard Help for Students button in the Tools area. If the button is not present then click on https://help.blackboard.com/en-us/Learn/9.1_SP_14/Student Check out the Support tab as well as important information may be included here.

Getting technical help

If you have any problems with iLearn, please contact the ITS Service Desk (servicedesk@swin.edu.au) or (03) 9214 5000. In addition, there is a Help Request web form (recommended for non-telephone queries) on the iLearn login page. (On-campus)Teaching Periods: Monday to Friday: 8:00 am to 9:00 pm Saturday: 8:00 am to 4:00 pm (On-campus) Non-Teaching Times: Monday to Friday: 8:00 am to 6:00 pm

More information here: http://www.its.swinburne.edu.au/index.html

Email account:
The Swinburne student email system, Microsoft Office 365, is located at http://mail.office365.com See http://www.its.swinburne.edu.au/o365/ for more information on how to use it. If you access your email through a provider other than Swinburne, it is your responsibility to ensure that your Swinburne email is forwarded to your private email address. To redirect your Swinburne email, go to http://help.outlook.com/en-us/140/ms.exch.ecp.learnredirectto.aspx for information on how to do this.

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Library Service for OUA Students Welcome to your new OUA unit and your Swinburne library service. The library has a great collection of material on its shelves and also a vast range of online resources via the library website. We have a growing collection of e-books, databases full of journal and newspaper articles, book chapters, industry profiles, annual reports, and much more. Great especially if youre studying online. Have a look at our website:
http://www.swinburne.edu.au/lib/

Here are just some of the things you can find on the library website: Quality information for your assignments, very easily, Links to opening hours for campus libraries just in case you can visit in person, Contact details: phone, email, Referencing assistance : link to our Harvard Guide. You can also ask library@swin.edu.au for more in-depth referencing assistance if you need it, Mail delivery service for borrowing books if you live too far away to borrow in person, My Account, where you can log in to renew your books online. Although you dont receive a Swinburne student card, you will have a Swinburne student ID number. To use our databases and other online resources you just need to authenticate at the login screen using your 7 digit Swinburne student ID as your user name; your password will be your date of birth in ddmmyy format until you change it in the MySwinburne portal. The library website includes a web page for OUA students here:
http://www.swinburne.edu.au/lib/borrowing/oua.html

This is where youll find information about our special services for OUA students such as how to request postal delivery of books. If you are able to visit any of our campus libraries you can borrow books in person; just bring your Swinburne ID number and some form of photo ID. If you have any questions or suggestions about the library you can either contact me via email (details below) or email our online inquiry service:
library@swin.edu.au

Best wishes from our team and enjoy your studies, Susan Roberts Liaison Team Leader (Online Education), Swinburne University of Technology, 03 92148975 sroberts@swin.edu.au