PartofaseriesofmessagestoequipandencouragenewOnlineMissionaries(20110707) Lesson2CommonquestionsAboutUsingARC2 =============================== HowdoIwritetosomeoneagainwhenIdonthaveamessagefromtheminmyinbox? 1. FromyourInboxpage,ontheleftsideyouwillseeseveraltabs,includingDISCIPLESandSENT. Clickononeofthemtopullupalistofcontactsandtherepliesyouhavesenttothem. 2. SENTincludesalistofallthemessagesyouhavesentinthelast90days.Findyourcontact, clickontheappropriatemessagetoreopenit,andcomposeanewreply.Formoreinfosee page18intheOMManual. 3. DISCIPLESincludesalistofthecontactsyouhavewrittentorecentlybasedonhowmany timestheyhavewrittenback.Findthenameyouwant,clickonittoreopenit,andcomposea newreply.Formoreinfoseepage20intheOMManual. NOTEAUTOMATICREMINDERSaresenttoeachcontactwhohaswrittenonlyONCE.Theyaresent outwithyournameinthem,encouragingyourcontacttowritetoyouagain,andaresentafter7,14, 21and30days,fromtheInternetResponseTeam.

am.Ifyourcontactshouldwritetoyouasecondtime, theautomessagesarecancelled. Butdontlettheseautomaticmessagesstopyoufromwritingbacktopeoplethatyouhavenotheard fromorhaventheardfromrecently.Ifyoudonthearbackfromanewcontact,pleasedowritethem asecondtimetoencouragethempersonally. IamgoingtobetravelingandwontbeabletocheckmyARCMail. 1. SettingyourownVACATIONtimeFromyourInboxpageclickontheSettingstabontheleft, thenclickonAvailability.Clickinginthewhiteboxeswillbringupacalendarwhereyoushould clickontheappropriatedays,anddontforgettoSAVEbeforeyouleavethepage. 2. DuringvacationnoNEWcontactswillbeassignedtoyou.However,returningcontactswill alwaysreturntoyou,anytimetheywriteback.YoumaywanttomakesureyourCLisawareof anyextendedtimeawaysotheycanbemonitoringyourmessagesshouldanythingurgent comeinfromareturningcontact. 3. WhileyouareinyourTrainingCommunitythereisalottolearninashortamountoftime.If youhavevacationorotheractivitieslastinglongerthan4daysthatwillinterruptyourinternet access,pleaseletyourTrainingCLknowassoonasyoucan.Therearegoalsthatyouneedto meetinordertograduatetoapermanentcommunity,andifyouareunabletomeetthose goalswecaneasilyplaceyouinthenextavailableTrainingCommunity.Youneedtobelogging inregularlyandgainingexperienceatrespondingtocontactsoryouriskfailingthetraining. WhatarepersonaltemplatesandhowdoIcreatethem?

 Creatingyourowntemplatesiseasy! 1. ClickREPLYononeofyourcontacts. 2. Editthereplytextasneededtocreatethetemplateyouwanttostoreforlateruse. 3. ThenclickonSAVEASTEMPLATE.Chooseanumber,giveitanameandyouaregoodtogo! Note:DoNOTputa.(period)atthebeginningofthenamebecauseitwontSAVEthatway. Creatingyourowntemplatesmakesyourrepliesmuchmorepersonal.Itisimportantthattheperson youarewritingtoknowsthatyouarearealpersonreplyingtothem. Butalsobeawarethatthedefaulttemplates(themessagesthatcomeupautomaticallywhenyouclick Reply)havebeencarefullyeditedandtested.Pleasedonotstraytoofarfromtheseifyouarecreating yourownpersonalfirstreplytemplates.Keepthesamebasicinformationinthetemplate,including areferencetoaGMOwebsitelikehttp://godlife.comorhttp://m.godlife.com. Ifyouneedhelpdesigningpersonaltemplates,askyourTCLforadvice. HowdoIcopyandpasteintotheARCMailreplyscreen? YoumayfindthatmouseRightClickcut,copyandpastedonotworkwithARC2.However,keyboard shortcutswillwork. ForCUT,COPYandPASTE Windows:HolddowntheCtrlkeyandclickx,corv(e.g.Ctrlx,Ctrlc,Ctrlv) Mac:HolddowntheCmdkeyandclickx,c,orv(e.g.Cmdx,Cmdc,Cmdv) Becarefulnottopastetoomuchmaterialintoyourreplieskeepthelengthreasonable.Youmaywish toinsertasmallportionoftheanswerandincludealinktothefulltext. ==================================================================== IfyouhavequestionsaboutARCoraboutyouronlineministry: ReviewtheARCTRAININGVIDEOSandMANUAL AskyourCOMMUNITYLEADER.(InARCMail,clickonSETTINGS>GENERALforyour CommunityLeadersnameandemailaddress.) ChecktheVolunteerWebsite.(https://www.gmovolunteers.com) ==================================================================== GMOOnlineMissionaryTrainingTeam