LATIHAN

ASAS VIRTUAL DESKTOP INFRASTRUCTURE (VDI)

MOE VDI THIN CLIENT : AWARENESS PRORAMME

TAJUK PROJEK:

PROJEK PEMBEKALAN PERALATAN ICT KE MAKMAL KOMPUTER MENGGUNAKAN PERKAKASAN DENGAN PENYELESAIAN VIRTUAL DESKTOP INFRASTRUCTURE (VDI) THIN CLIENT
NO.KONTRAK : KPM/36/2013/06/0005

MOE VDI THIN CLIENT : AWARENESS PRORAMME

SKOP LATIHAN

KUMPULAN SASARAN GURU-GURU DI SEKOLAH DAN JURUTEKNIK

PENGENALAN VDI

SKOP PEMBEKALAN & WARANTI

KESERASIAN TEKNOLOGI DALAM PdP

ASPEK KESELAMATAN USER ID CREATION

ASPEK PENGURUSAN MAKLUMAT

KHIDMAT SOKONGAN

LIVE DEMO @ SECARA BERPUSAT

(@ DI TEMPAT LATIHAN)

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PENGENALAN KEPADA VDI THIN CLIENT

Gambarajah 1: Konsep VDI

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PENYELESAIAN VDI

Virtual Desktop

Thin Client

Server
MOE VDI THIN CLIENT : AWARENESS PRORAMME

PEMBEKALAN PERKAKASAN VDI THIN CLIENT

DESCRIPTION ITEM

THIN CLIENT (TEACHER)

THIN CLIENT (STUDENT)

SERVER (VDI HOST)

MOE VDI THIN CLIENT : AWARENESS PRORAMME

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PEMBEKALAN - PERISIAN
DESCRIPTION VDI SOLUTION WITH WINDOWS 7 PRO ITEM

SPELL CHECKER SOFTWARE

CLASSROOM MANAGEMENT SOFTWARE

OFFICE PRODUCTIVITY TOOL

MOE VDI THIN CLIENT : AWARENESS PRORAMME

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PEMBEKALAN - RANGKAIAN
DESCRIPTION NETWORK SWITCH ITEM

WIRELESS ACCESS POINT

NETWORKING CABLING (CAT 6)

EQUIPMENT RACK WITH UPS

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PEMBEKALAN - SUPPORTING EQUIPMENT

DESCRIPTION ITEM

NETWORK A3 PRINTER MONO

STEREO HEADSET

UPS

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DIAGRAM PERALATAN DI MAKMAL

Gambarajah 2: Logical Diagram

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POWER ASSIGNMNET

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NETWORK ASSIGNMENT (M1 - HP)

Gambarajah

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NETWORK ASSIGNMENT (M2 - HP)

Gambarajah

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NETWORK ASSIGNMENT (M2 - IBM)

Gambarajah

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NETWORK ASSIGNMENT (M3 - HP)

Gambarajah 2: Logical Diagram

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TATACARA PENERANGAN DAN PENGGUNAAN VDI THIN CLIENT

PROGRAM PENGISIAN & KESEDARAN

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MEKANISMA TAHAP MENGAKSES THIN CLIENT

NO 1

PENGGUNA PELAJAR

PERKAKASAN THIN CLIENT THIN CLIENT PERANTI MUDAH ALIH KOMPUTER RIBA THIN CLIENT PERANTI MUDAH ALIH KOMPUTER RIBA

TAHAP AKSES ASAS

GURU

SEPARA PENUH

GURU TEKNIKAL (ADMIN)

PENUH

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CARA PENGGUNAAN VIRTUAL DESKTOP INFRASTRUCTURE (VDI)

NO 1

MEDIUM PRIMARY

PERKAKASAN THIN CLIENT

SISTEM OPERASI WINDOWS

ALTERNATIF

LAPTOP NETBOOK TABLET SMARTPHONE

WINDOWS iOS ANDROID

MOE VDI THIN CLIENT : AWARENESS PRORAMME

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TOT Material

www.bitara.com .my/1bitara

MOE VDI THIN CLIENT : AWARENESS PRORAMME

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KEPERLUAN INTERNET DI SEKOLAH

Sistem Virtual Desktop Infrastructure (VDI) yang digunapakai adalah berdasarkan kepada persekitaran Local Area Network (LAN).

Keperluan internet hanya untuk menyokong sistem ini ke capaian world wide web (www), memuat naik, memuat turun dalam proses Pengajaran dan Pembelajaran (PdP) secara amnya.

Proses Pengajaran dan Pembelajaran (PdP) secara amnya dapat berfungsi seperti biasa jika sekiranya terdapat gangguan pada talian internet.

MOE VDI THIN CLIENT : AWARENESS PRORAMME

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PENGURUSAN PENYELENGGARAN KHIDMAT SOKONGAN

HIGH LEVEL PROCESS FLOW
LAB TECH / TEACHERS
Incidents Tracked by CRM Call Center

BItCARE

REPORTS
03 2093 9222
Service Reports: Weekly / Quarterly Summary SLA Analysis and Field service Ad hoc report

03 2093 6222

HOTLINE

FAX

Remote trouble-shooting

Escalation Process

Engineers

bitcare @bitara.com.my
Remote Fix OR Dispatch On-site

Diagnostics

IT/NW Infrastructure

E-MAIL

ASP / Vendors

Onsite Engineers
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MOE VDI THIN CLIENT : AWARENESS PRORAMME

PENYELENGGARAAN PEMULIHAN / CORRECTIVE MAINTENANCE

MOE VDI THIN CLIENT : AWARENESS PRORAMME

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SERVICE LEVEL AGREEMENT (SLA)

HOW ??
Sparing
Buffer Unit Loaner Unit

Stock Up Area
Technical Competency
RESPOND RESPOND ASSIGN ASSIGN ATTEND ATTENDED RESOLVE RESOLVE

High Pupulated Schools Safety & Accessible Area Localised Know how & Well Trained Certified Technical Support

4 hrs

8 x 7 x NBD

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PROSES KHIDMAT PENYELENGGARAAN

PANGGILAN
FAXS EMAIL

PUSAT PANGGILAN BitCARE

Pusat panggilan BitCARE Butiran penting : Kod Sekolah Nama Sekolah Nama Penuh Pelapor Nombor telefon Sekolah Jenis Perkakasan Model Perkakasan Nombor Siri Perkakasan Jenis Kerosakan

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SKOP KHIDMAT PENYELENGARAAN & SOKONGAN

Services Support Coverage
Time and Period of Coverage
Monday Friday & Sunday - Thursday 7:00 a.m. - 6:00 p.m.local time

8x5

On Site Support
Collect Errors Log & Rectification

Helpdesk Support Sparing (Buffer & Loaner Units) Hardware Support

Telephone assistance during coverage hours. Language medium is Bahasa Malaysia Spare provisioning for Products t covered under contract by us We will provide same or equivalent spares In the event that equivalent spares is provided, the repaired unit will be re-installed upon return from Manufacturer On-site trouble-shooting and replacement of hardware where required Repair of parts (RMA services) for faulty items We will interface and co-ordinate with the all the schools authorised representative Updating of fault rectification status

PREVENTIVE MAINTENANCE
Inventory Update ( EOS/EOL)
31

Physical Equipment Clean up

Software Support

Exclusion

On-site trouble-shooting and fault fixing On-site software patching for bug fixes that affect the system i.e. standard corrections only. We will interface and co-ordinate with the schools representative Updating of fault rectification status Consumable Item (If Any) User Negligence / Mishandling National Disaster False Report

MOE VDI THIN CLIENT : AWARENESS PRORAMME

Health Check Equipment

Depot Support

Response Time / Resolve Time Mode of Activation

i) Hotline ii) Fax iii) E-Mail

Remote Technical Support

through out 3 Years Comprehensive Maintenance excluded for the consumable items 4 hours respond / 1BD

CORRECTIVE MAINTENANCE

PROSES PEMINDAHAN TEKNOLOGI KEPADA EMPAT(4) KUMPULAN SASARAN

BAHAGIAN PENGURUSAN PROJEK
- PMO INISIATIF PROJEK

BAHAGIAN-BAHAGIAN DI KPM

GURU-GURU YANG TERLIBAT

JPN/PPD/BTPN
- DI PERINGKAT NEGERI DAN DAERAH

SECARA BERSEMUKA - Sebaik sahaja UAT selesai disekolah - Manual & Tatacara pengunaan boleh didapati didalam server

SECARA ATAS TALIAN

MOE VDI THIN CLIENT : AWARENESS PRORAMME

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MEKANISME PENGAKSESAN KEPADA SOSIAL MEDIA PLATFOM 80% ToT

Bitara Induk ToT Material http://www.bitara.com.my/1bitara Bitara Induk Youtube http://www.youtube.com/user/1Bitara Bitara Induk Facebook http://www.facebook.com/pages/1Bitara Bitara Induk - MoeVDI facebook http://www.facebook.com/pages/MOE-1Bitara-VDI Bitara Induk Twitter
MOE VDI THIN CLIENT : AWARENESS PRORAMME

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CONTOH: AKTIVITI DAN PEMINDAHAN TEKNOLOGI SECARA ATAS TALIAN

http://www.bitara.com.my/1Bitara

MOE VDI THIN CLIENT : AWARENESS PRORAMME

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CONTOH: AKTIVITI DAN PEMINDAHAN TEKNOLOGI SECARA ATAS TALIAN

http://www.youtube.com/user/1Bitara

MOE VDI THIN CLIENT : AWARENESS PRORAMME

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CONTOH: AKTIVITI DAN PEMINDAHAN TEKNOLOGI SECARA ATAS TALIAN

http://www.facebook.com/pages/1Bitara

MOE VDI THIN CLIENT : AWARENESS PRORAMME

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CONTOH: FACEBOOK BITARA - MOE

http://www.facebook.com/pages/MOE-1Bitara-VDI

MOE VDI THIN CLIENT : AWARENESS PRORAMME

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CONTOH: AKTIVITI DAN PEMINDAHAN TEKNOLOGI SECARA ATAS TALIAN

Bitaras TWITTER = @1Bitara

MOE VDI THIN CLIENT : AWARENESS PRORAMME

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http://1Bitara.blogspot.com

CONTOH: AKTIVITI DAN PEMINDAHAN TEKNOLOGI SECARA ATAS TALIAN - BLOG -

MOE VDI THIN CLIENT : AWARENESS PRORAMME

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End of Session 1 : Continue for Hands-on

MOE VDI THIN CLIENT : AWARENESS PRORAMME

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