Employment Outlook and Salary Guide 2012/13

A TooL FoR WoRKFoRCe PLANNINg

SINGAPORE

RECRUITMENT I OUTSOURCING I CONSULTING

CONTENTS
4 6 8 11 15 16 18 22 24 26 27 29 Executive Overview Introduction Accounting & Finance Banking & Finance Call Centre Engineering & Technical Healthcare & Life Sciences Human Resources Information Technology Ofce Support Procurement, Supply Chain & Logistics Sales, Marketing & Advertising

Kelly Services, Inc. (NASDAQ: KELYA, KELYB) is a leader in providing workforce solutions. Kelly offers a comprehensive array of outsourcing and consulting services as well as world-class stafng on a temporary, contract and permanent basis. Serving clients around the globe, Kelly provides employment to more than 550,000 employees annually. Kelly has been at the forefront of the recruitment industry for over 60 years and has set the industry benchmark with innovative recruitment and retention strategies. We pride ourselves on delivering a high level of customer service and providing the right talent in accordance with our clients requirements. All our candidates undergo a stringent screening process to ensure they are the best possible t for the job. For more than 30 years in Singapore, and with ofces across the island, Kelly has in-depth experience working with Singapores leading companies and delivering the best talent available.

kellyservices.com.sg
All rights reserved. No part of this book may be reproduced or transmitted in any form without the written permission from Kelly Services Singapore. The information contained in the Kelly Employment Outlook and Salary Guide is intended for educational purposes only. Kelly Services Singapore takes no responsibility for any liabilities that emerge based on the information contained in this guide.

Executive Overview
We are pleased to present the annual Kelly Singapore Employment Outlook and Salary Guide 2012/13, a comprehensive reference tool on the salary trends, job titles and employment outlook across industries. The aim of this Employment Outlook and Salary Guide is to provide an insight to the latest salary ranges for various positions across industries in Singapore through a compilation of salaries and job titles. The salary ranges are indicative of actual transactions between employers and employees and represent a reection of the marketplace. The compiled ndings are presented in an easy to read format for your reference. Although Singapores economy grew 4.9% in 2011, the government had maintained a growth forecast of between 1-3% for 2012. The Singapore employment rate is relatively strong with a total employment growth of 122,600 in the whole of 2011 or 3.9% higher as compared to 2010. Total employment in 1Q2012 rose by 27,200, lower than the increase of 37,600 in 4Q2011 and 28,300 in 1Q2011. This is most likely due to employees remaining in their current organizations for bonus payouts in Q12011 and not moving for the time being due to the volatility of the global economic situation. Ination in 2011 was at a high of 5.2% as compared to 2.8% in 2010. Hiring is still expected to grow despite the economic situation, ination and talent shortages. However a longer recruitment cycle is expected and wage pressures will occur. Employers should expect to increase employee pay rates or nd other creative solutions in response to these talent dynamics, if employers are serious about attracting and retaining critical skill sets within the organization. Human capital is the most valuable asset in a ercely competitive globalised world and employers must retain and attract talent to be able to compete on a regional and global scale. Organizations need to invest in the development of their human capital and put in place human capital management standards and practices that are on a par with some of the best global companies. Performance measurement systems with well structured key performance indicator (KPI) frameworks and competitive remuneration schemes will help the workforce to realise and develop their potential to contribute to the economy. Whilst, we hope this Employment Outlook and Salary Guide 2012/2013 will serve as a handy reference tool for you, we are always on hand to assist you with current data and also support you in developing recruiting strategies and programs to suit your specic needs. We trust you nd this Singapore Employment Outlook and Salary Guide 2012/2013 from Kelly Services resourceful to your business.

Mark Hall Country General Manager

Disclaimer: Monthly salary ranges are subject to economic uctuations. Monthly salary ranges exclude other bonuses, allowances and Employer CPF contributions. A copy of this guide will be available on our website in mid-Sept 2012. Visit us at: kellyservices.com.sg

4 SINGAPORE emPLoymeNT ouTLooK ANd sALARy guIde 2012/13

GeNeral recrUitmeNt SERVICES

Our general recruitment ofces located across Singapore provide strategic access to key talent pools and client sites. We specialize in adhoc and volume workforce solutions that include temporary, contract, permanent placements and vendor on-site. Kelly Services general recruitment solutions focus on client stafng requirements from entrylevel to junior executive positions in functional areas such as Accountancy, Banking & Finance, Customer Service, Exhibition & Events, Hospitality & Tourism, Human Resources, Logistics & Warehousing, Ofce Support, Sales & Marketing and Retail. kellyservices.com.sg

specialist recrUitmeNt SERVICES

Kelly Services specialist divisions include Kelly Selection, Kelly Engineering Resources and Kelly IT Resources. Our specialist divisions focus exclusively on the functional stafng requirements of our clients and draw in the formidable resources and infrastructure built by Kelly Services. It is the best of both worlds a company with specic knowledge and expertise backed by a respected leader who has been stafng the world for more than 60 years. We tailor our methodology to suit each search requirement and our clients specic needs. Our database is unmatched in the industry giving us access to a large pool of potentially suitable candidates in a timely manner. Our constant presence in online portals, media contribution, use of display advertising and our innovative approach to market mapping and networking allow us to reach passive candidates that would otherwise not be available. Kelly Selection is a search and selection practice for mid to senior level professionals, with specialist consultants offering expertise in Accountancy & Finance, Banking & Financial Services, Human Resources, Sales & Marketing and Procurement & Supply Chain. kellyservices.com.sg

Kelly Engineering Resources specializes in placing engineering professionals in contract, contract-to-hire and full-time employment across all disciplines including Oil & Gas; Engineer, Procure & Construct (EPC); Construction; Facilities Management; Aerospace; Chemical; Marine; Semiconductors; Health, Safety, Environmental & Quality (HSEQ) and Life Sciences. kellyservices.com.sg

Kelly IT Resources specializes in mid to senior level permanent and contract IT recruitment, with in-depth sectoral knowledge of the Financial Services, End-User Commerce, IT Vendor and Consulting industries. kellyservices.com.sg

P-Serv specializes in project and process management such as Customer Service Management, Exhibition & Events Management, Facility Management, Revenue Collections Management and Payroll Administration. p-serv.com.sg

6 SINGAPORE emPLoymeNT ouTLooK ANd sALARy guIde 2012/13

recrUitmeNt. oUtsoUrciNg. coNsUltiNg.

ACCOUNTING & fiNaNce

In 2012, we see a continued demand for business partners who can value add in terms of providing sound business advice as compared to traditional accountants. Middle level positions such as senior accountants, auditors and credit managers are in demand due to stricter internal controls via expense management and push for profitability. This increase in controls and regulations has also created strong appetite for professionals in the compliance domain.

Occupation Title

Qualication

Experience (years)

Job Description

(in local (in local currency) currency) (iN LOcal cuRRENcY)

Min. Salary

Max. Salary

ACCOUNTING & FINANCE cOMMERcE aND iNDuSTRY

Finance Director Degree / Postgrad Degree / Postgrad Degree / Postgrad Degree / Postgrad Degree 9+ Corporate ofcer primarily responsible for managing the nancial risks of the corporation. Responsible for nancial planning and recordkeeping, as well as nancial reporting to higher management. Supervise accounting and nancial reporting within an organization. Oversee accounting and the implementation and monitoring of internal controls. Responsible generally for overseeing other nance staff including nance managers. Responsible for providing nancial advice and support to clients and colleagues to enable them to make sound business decisions. Prepare internal management accounts (generally monthly) that assess business performance to enable management to make informed decisions. A supervisory role, prepares nancial accounts for external users in compliance with relevant reporting requirements. Prepare nancial accounts for external users in compliance with relevant reporting requirements. Analyse nancial performance of an organisation including productivity, protability, performance against budget and determines causes and remedies. Supervisory role, manages a company's holdings in and trading in government and corporate bonds, currencies, nancial futures, options and derivatives, payment systems and the associated nancial risk management. Manage a company's holdings in and trading in government and corporate bonds, currencies, nancial futures, options and derivatives, payment systems and the associated nancial risk management. Supervisory role, analyzes business processes, procedures and activities with the goal of highlighting organizational problems and recommending solutions. Supervisory role, analyzes business processes, procedures and activities with the goal of highlighting organizational problems and recommending solutions. Person responsible for overseeing tax function within an organisation and ensures compliance with local, state, federal and international taxes. Responsible for collation of information to enable reporting of nancial information to comply with tax reporting requirements. Researches on tax issues. Responsible for collation of information to enable reporting of nancial information to comply with tax reporting requirements. Research on tax issues. 15000 20000

Financial Controller

10+

10000

15000

Senior Finance Manager Finance Manager Senior Management Accountant Senior Financial Accountant Financial Accountant Financial Analyst

8-10 7+ 5-7

8000 6500 5000

15000 12500 7500

Degree Degree Degree

5-7 4+ 3-7

5000 4000 5000

7500 7000 9000

Senior Treasury Manager

Degree

7+

7500

15000

Treasury Manager

Degree

7+

7000

10000

Head of Internal Audit

Degree

8+

12000

26500

Internal Audit Manager

Degree

5-8

5500

11000

Tax Director

Degree

15+

15000

29000

Tax Manager

Degree

7+

7000

16500

Tax Accountant

Degree

5+

5000

8000

HOT JOB

8 SINGAPORE emPLoymeNT ouTLooK ANd sALARy guIde 2012/13

Occupation Title

Qualication

Experience (years)

Job Description

(in local currency)

Min. Salary

(in local currency)

Max. Salary

accOuNTiNg & FINANCE PRivaTE PRacTicE

AUDIT Director Degree / Postgrad 10+ Audit function deals with reporting on the nancial position of a clients business. Additionally it deals with the risk elements of their business, analysing exposure to external and internal threats, and compliance with relevant statutory and regulatory requirements. 16000+

Senior Manager Manager Senior Associate/ Assistant Manager Consultant ADVISORY PRACTICES Director

Degree / Postgrad Degree / Postgrad Degree / Postgrad Degree / Postgrad

8-10 5-8 3-5 1-3

9000 5400 4000 3000

15000 7750 5250 4000

Degree / Postgrad

10+

Advisory function within practice provides clients with advice in the handling of business risks both nancial and non-nancial. Furthermore they review operations to enhance performance. Additional services may include mergers & acquisitions and related activities.

16000+

Senior Manager Manager Senior Associate/ Assistant Manager Consultant TaX Director

Degree / Postgrad Degree / Postgrad Degree / Postgrad Degree / Postgrad

8-10 5-8 3-5 1-3

9000 5400 4000 3000

15000 7750 5250 4000

Degree / Postgrad Degree / Postgrad Degree / Postgrad Degree / Postgrad Degree / Postgrad

10+

Tax function assists clients to meet the challenges they face in complying with local, federal and international tax reporting requirements.

16000+

Senior Manager Manager Senior Associate/ Assistant Manager Consultant

8-10 5-8 3-5 1-3

9000 5400 4000 3000

15000 7750 5250 4000

HOT JOB

SINGAPORE emPLoymeNT ouTLooK ANd sALARy guIde 2012/13 9

Occupation Title

Qualication

Experience (years)

Job Description

(in local currency)

Min. Salary

(in local currency)

Max. Salary

ACCOUNTING & FiNaNcE Accountant Degree / Professional Certicate 4-5 In-charge of general accounting that involves the preparation of statistical data & nancial reports concerning prots, cash & inventory. Analyse, report & provide advice on nancial dealings or organisations/individuals. Advise on associated record-keeping & compliance requirements. Group consolidation reporting. Ensure timely payment of vendor invoices, expense vouchers & maintain accurate control reports. Staff management. Supervise full set of accounts. Assist in the analysis of nancial statements & year-end closing/audits. 3500 6500

Accounts Payable Manager Accounts Supervisor

Degree LCCI Higher / Diploma / Professional Certicate O' levels / Certicate

5-6 2-4

3500 3000

5000 4000

Accounts Assistant

1-3 1-3 4-6

Record & compile summaries of organisation's nancial transactions for management purposes. Assist in full set of accounts. Balance expenses, data entry & basic accounts support. Filing, photocopying, faxing & other administrative duties. Determine credit worthiness of clients. Formulate credit and collection policy. Negotiate with past due accounts. Take appropriate action against delinquent accounts. Supervisory duties. Contact customers. Send follow-up inquiries. Negotiate with past due accounts for debt recovery. Manage accounts receivables. Prepare reports of loans and accounts that are delinquent and forward reports for legal action. Ensure authenticity & accuracy of nancial statements, especially assets & liabilities. Analyse samples of work done & conduct procedural interviews. Report & analyse nancial & operating data. Calculate & prepare payroll, taking into account overtime & deductions such as tax, CPF, insurance payments, etc.

2000 2000 4000

2800 2500 5500

Accounts Executive / Ofcer O' levels / Certicate Credit Control Manager Diploma / Degree Diploma / Degree O' levels / Diploma Degree / Professional Certicate Degree O' levels / LCCI

Credit Control Ofcer Credit Control Clerk Auditor

2-4 1-2 2-4

2500 2000 3000

3500 2500 4800

Financial Analyst Payroll Clerk

2-3 1-2

4000 2000

6000 3000

HOT JOB

10 SINGAPORE emPLoymeNT ouTLooK ANd sALARy guIde 2012/13

baNKiNg & fiNaNce

Banks have been retrenching employees in Europe and America but this has had a less radical impact in Asia due to the fact that we have two major banking hubs located in Singapore and Hong Kong. Although the banking and financial services industry is relatively stable in Singapore, we do see some caution in hiring. Banks are focusing on more business critical positions especially in the area of risk and compliance as regulatory requirements continue to become more stringent. This said, whilst the investment banking community continues to be somewhat unpredictable, there seems to be a refocus on consumer wealth-based business lines management professionals in particular. The insurance, asset management and reinsurance sectors are experiencing solid growth creating appetite for skills such as quantitative analysis and actuarial related disciplines.

Occupation Title

Qualication

Experience (years)

Job Description

(in local currency)

Min. Salary

(in local currency)

Max. Salary

BANKING Bank Teller N' levels with CO S / 'O' levels Diploma / Degree Degree 1-3 Handle high volume of over-the-counter transactions. Assist with customer enquiries, ensure service delivery standards are met & actively promote bank products and services. Attend to walk-in customers & follow-up on customer service issues as well as identify business potential from existing database. Report audit ndings, evaluate system effectiveness & assess procedural deciencies. Ensure high level of internal control & system adherence to guard against fraud or procedural noncompliance. Review collection procedures and ensure diligent debt recovery. Analyse customers' prole & propose viable solutions. Restructure & negotiate payment. Knowledge in legal/ litigation processes & documentation. Monitor delinquent accounts & collections functions. Ensure interpretation & adherence to all regulatory requirements. Conduct & review results of compliance surveillance test plans. Support the implementation and roll-out of compliance-related initiative. Support relevant teams and responsible for executing global equities, xed income and structured products through brokers. Update market information. To work closely with operations staff to resolve trade discrepancies. Good knowledge of foreign exchange products. Familiar with inter-bank market transaction. Manage the ow and risk of FX pricing. Process inter-bank deposit/ placement deals, futures, FRAs, government bills/bonds and foreign exchange. Identify prospective customers through lead generation to achieve desired mortgage and related lending product targets. Provide advice & recommend investment products according to clients' risk prole. Identify business potential from the execution of sales. Settlement of trades (FX/MM), bonds & securities. Liaise with brokers, counter parties & Fund Managers. Cheque clearance, inward/outward remittances, telegraphic transfer & demand drafts. Accept & conrm forex deals. Process & document housing loan applications. Processing of trade settlements. Back-room admin duties. Supervisory role in the processing of trade nance products. Process trade nance products with knowledge of various trade instruments e.g Letter of Credit, trade collections & payments, including accompanying payment processes. 1600 2000

Customer Service Ofcer Bank Auditor

2-3 2-3

2000 2800

3000 3800

Collection / Debt Recovery Ofcer

O' levels / Diploma

1-3

1800

2500

Compliance Ofcer

Degree

2-3

2800

3600

Securities / Equities Dealer

Degree Holder

3-5

3500

6000

FX Dealer

Diploma / Degree

2-3

2500

5000

Mortgage Sales Specialist Personal Financial Consultant / Personal Banker Settlement Ofcer Remittance/ Settlement/ Loans Clerk Bank Operations Ofcer Trade Finance Ofcer Trade Finance Clerk

Diploma / Degree Diploma / Degree Degree O' / 'A' levels

2-3 2-3

2000 2200

3000 3200

3-5 1-2

3000 1600

4000 2500

Degree Diploma / Degree O' levels / Diploma

0-1 1-2 2-3

2200 2500 2000

2700 3300 2600

HOT JOB

SINGAPORE emPLoymeNT ouTLooK ANd sALARy guIde 2012/13 11

Occupation Title

Qualication

Experience (years)

Job Description

(in local currency)

Min. Salary

(in local currency)

Max. Salary

BaNkiNg accOuNTiNg & fiNaNcE

Finance Director/CFO Degree / Postgrad 12+ Corporate ofcer primarily responsible for managing the nancial risks of the corporation. Responsible for nancial planning and record-keeping, as well as nancial reporting to higher management. Supervise accounting and nancial reporting within an organization. Oversee accounting and the implementation and monitoring of internal controls. Responsible generally for overseeing other nance staff including nance managers. Responsible for providing nancial advice and support to clients and colleagues to enable them to make sound business decisions. Oversee a team responsible for the accounting and nancial reporting of multiple trading desks. Responsible for the bookkeeping of trades in the portfolios they look after, and act as a primary control function; monitoring trading activity to ensure it is within a specied remit. Supervisory role responsible for the accounting and nancial reporting of a trading desk. Responsible for the bookkeeping of trades in the portfolios they look after, and act as a primary control function; monitoring trading activity to ensure it is within a specied remit. Responsible for the accounting and nancial reporting of a trading desk. Responsible for the bookkeeping of trades in the portfolios they look after, and act as a primary control function; monitoring trading activity to ensure it is within a specied remit. Supervisory role, manages a company's holdings in and trading in government and corporate bonds, currencies, nancial futures, options and derivatives, payment systems and the associated nancial risk management. Supervisory role, manages a company's holdings in and trading in government and corporate bonds, currencies, nancial futures, options and derivatives, payment systems and the associated nancial risk management. Manage a company's holdings in and trading in government and corporate bonds, currencies, nancial futures, options and derivatives, payment systems and the associated nancial risk management. Responsible for overseeing tax function within an organisation and ensures compliance with local, state, federal and international taxes. Responsible for collation of information to enable reporting of nancial information to comply with tax reporting requirements. Research on tax issues. Responsible for collation of information to enable reporting of nancial information to comply with tax reporting requirements. Research on tax issues. Supervisory role, analyzes business processes, procedures and activities with the goal of highlighting organizational problems and recommending solutions. Supervisory role, analyzes business processes, procedures and activities with the goal of highlighting organizational problems and recommending solutions. Analyze business processes, procedures and activities with the goal of highlighting organizational problems and recommending solutions. Analyze business processes, procedures and activities with the goal of highlighting organizational problems and recommending solutions. 20000 30000

Financial Controller

Degree / Postgrad Degree / Postgrad Degree / Postgrad Degree

10-12

15000

25000

Senior Finance Manager

8-10

12000

16500

Finance Manager Head Product Control

6-8 10+

6000 15000

12000 25000

Senior Product Controller

Degree

5-10

8000

15000

Product Controller

Degree

2-5

4000

8000

Senior Treasury Manager

Degree

10+

12000

26000

Treasury Manager

Degree

7-10

8000

12000

Treasury Accountant

Degree

4-6

3800

8000

Head of Tax Tax Manager

Degree / Postgrad Degree / Postgrad Degree / Postgrad Degree / Postgrad Degree / Postgrad Degree / Postgrad Degree / Postgrad

10+ 6-10

20000 8000

35000 18000

Tax Accountant

2-5

5000

8000

Head of Internal Audit

10+

18000

35000

Senior Audit Manager

7-10

12000

22000

Audit Manager

5-7

7000

12000

Assistant Audit Manager

3-5

4000

8000

HOT JOB

12 SINGAPORE emPLoymeNT ouTLooK ANd sALARy guIde 2012/13

Occupation Title

Qualication

Experience (years)

Job Description

(in local currency)

Min. Salary

(in local currency)

Max. Salary

BaNkiNg MiDDlE OfficE

cREDiT Head of Credit Degree 12+ Responsible for management of portfolio of accounts / clients with a view to ensuring banks losses are minimised through tight control on credit facilities and terms provided to clients. Undertake credit reviews on existing facilities and creation of pricing models for new facilities. 18000 30000

Senior Vice President Vice President Associate Vice President Senior Associate RiSk Director

Degree Degree Degree Degree

10+ 7+ 4-7 2-4

12500 9000 6000 4500

15500 16000 9000 6500

Degree/ Postgrad

10+

Responsible for operational and market risks as they pertain to the bank. Ensuring that the banks losses are minimised through implementation of appropriate controls, analysis of exposures and understanding of both internal and external risks.

18000

30000

Senior Manager Manager Senior Associate/ Assistant Manager Consultant cOMPliaNcE Director

Degree/ Postgrad Degree/ Postgrad Degree/ Postgrad Degree/ Postgrad

8-10 5-8 3-5 1-3

12500 9000 6000 4500

15500 16000 9000 6500

Degree/ Postgrad

10+

Assist the bank in managing its compliance risk, which can be dened as the risk of legal or regulatory sanctions, nancial loss, or loss to reputation a bank may suffer as a result of its failure to comply with all applicable laws, regulations, codes of conduct and standards of good practice.

18500

25000

Senior Manager Manager Senior Associate/ Assistant Manager Consultant

Degree/ Postgrad Degree/ Postgrad Degree/ Postgrad Degree/ Postgrad

8-10 5-8 3-5 1-3

13500 10000 8000 5500

18500 15500 10500 7500

BaNkiNg Back OfficE

cORPORaTE acTiONS Director Associate Director Senior Analyst Analyst SETTlEMENTS Manager Diploma / Degree 4+ Responsible for overseeing a settlements team charged with ensuring timely and accurate settlement of transactions and reconciliation. 5000 7500 Diploma / Degree Diploma / Degree Diploma / Degree Diploma / Degree 9+ 6-9 5-6 3-5 Responsible for effecting transactions made by public companies that include its shares, share register and shareholders. 13000 7000 6500 4000 19000 10500 7500 6500

HOT JOB

SINGAPORE emPLoymeNT ouTLooK ANd sALARy guIde 2012/13 13

Occupation Title

Qualication

Experience (years)

Job Description

(in local currency)

Min. Salary

(in local currency)

Max. Salary

BaNkiNg Back OfficE

DOcuMENTaTiON Director Diploma / Degree Diploma / Degree Diploma / Degree 8+ Responsible for ensuring transactions are recorded accurately in both client and internal accounts with appropriate support and are reconciled. 12000 22000

Associate Director Senior Analyst TRaDE SuPPORT Head

5-7 3-5

6500 4500

10000 6000

Diploma / Degree Diploma / Degree Diploma / Degree Diploma / Degree

9+

Responsible for ensuring the appropriate capture of trades, attending to queries and liaising with internal stakeholders to ensure controls are maintained.

17000

23000

Director Associate Director Senior Analyst OPERaTiONS General Manager Manager Senior Analyst

6-9 5-6 3-5

12000 6000 4500

16000 10000 6000

Diploma / Degree Diploma / Degree Diploma / Degree

12+ 5-10 3-5

Overall management of the operations team covering multiple functions. Oversee a team of support staff to front ofce ensuring accurate and timely processing of transactions. Support staff to front ofce ensuring accurate and timely processing of transactions.

12000 6000 4750

24000 12000 5600

iNSuRaNcE
acTuaRial Senior Vice President Vice President Senior Manager Manager uNDERWRiTiNg/claiMS Director Degree 8-10+ Responsible for evaluating the risk and exposure of potential clients. Oversee processing of claims from clients assessing coverage under the policy and minimising payments for non-covered events. 12500 16000 Degree Degree Degree Degree 12+ 10+ 7+ 5-7 Individual who applies mathematical and statistical methods to assess risk in the insurance and nance industries. 21500 15000 10700 7500 34000 25000 15000 10000

Manager Assistant Manager

Degree Degree

5+ 3-5

8000 6000

12500 8300

HOT JOB

14 SINGAPORE emPLoymeNT ouTLooK ANd sALARy guIde 2012/13

Call ceNtre
Call centre and helpdesk employees remain in demand due to their value as the key contact point between businesses and their customers or even potential customers. Call centre employees no longer only provide a one-stop service to current customers, they also play a dual role where they are trained to cross-sell products or services like a telemarketer. With this, some organizations do consider call centre employees as part of their front-line team and are willing to provide them with adequate training so that their call centre employees can be ambassadors of their organization by projecting a professional image and playing a key role in the generation of revenue for the organization. Although many organizations prefer the use of shared services and have relocated to countries such as Malaysia, Philippines and India to manage cost efficiencies, the availability of multi-lingual or native foreign speakers have helped maintain Singapores foothold in the call centre industry.

Occupation Title

Qualication

Experience (years)
5-10

Job Description

(in local currency)

Min. Salary

(in local currency)

Max. Salary

Call Centre Manager / Head

Degree

Implement service strategies. Oversee daily operations as well as marketing, sales & IT. Ensure service levels are met. Plan workow & structure. Resolve escalated complaints. Motivate & lead teams. Work with HR to assist in recruiting, staff appraisals & training. Strong project management skills. Oversee, manage & motivate a team of junior & senior ofcers. Roster planning & handle stafng issues such as disciplinary & performance counseling. Work with HR & Call Centre Manager to provide training on systems, procedures & product knowledge. Facilitate & plan training schedules. Handle incoming calls (orders, enquiries, complaints) and direct calls for further problem resolution. Handle larger clients of 1st level escalation. Lead, teach, guide and/or motivate teams through the call process if necessary. Handle incoming calls (orders, enquiries, complaints) and direct calls for further problem resolution. Oversee all aspects of operations. Report to Call Centre Manager. Handle internal inquiries & divisional operations. Responsible for setting up appointments & sales. Handle outbound calls for selling a product or service, typically with respect to quotas or sales goals. Handle specic accounts or geography. Typically handle key accounts & more difcult situations. Screen and/or service requests, compile problem reports & provide solutions to complex issues as required.

5000

8000

Call Centre Supervisor / Team Leader Call Centre Trainer

Diploma / Degree Diploma / Degree Diploma / Degree

2-3

2800

3500

2-3

3000

4500

Customer Service Ofcer Inbound

2-3

1600

2800

Customer Service Ofcer Inbound Operations Manager Sales Outbound / Telemarketer

O' / 'A' levels / Diploma Diploma / Degree A' levels / Diploma

0-1 3-4 2-3

1500 4000 1800

2000 5000 2500

IT Helpdesk (1st to 2nd Level)

A' levels / Diploma

1-2

1800

2600

NaTivE SPEakiNg POSiTiONS JAPANESE Customer Service Representative kOREaN Customer Service Representative OThER laNguagES Team Leader / Supervisor Customer Service Representative Sales Outbound / Telemarketer Degree Degree Oversee team of agents. Motivate team, roster planning & handle stafng issues such as disciplinary & performance counselling. Handle incoming calls (orders, enquiries, complaints) and direct calls for further problem resolution. Lead, guide and/or motivate teams through the call process if necessary. Handle outbound calls for selling a product or service, typically with respect to quotas or sales goals. Qualify prospects and produce quality leads. 3000 2000 4000 2700 Degree Handle incoming calls (orders, enquiries, complaints) and direct calls for further problem resolution. Lead, guide and/or motivate teams through the call process if necessary. 2800 3600 Degree Handle incoming calls (orders, enquiries, complaints) and direct calls for further problem resolution. Lead, guide and/or motivate teams through the call process if necessary. 3000 4000

Degree

1800

2500

HOT JOB

SINGAPORE emPLoymeNT ouTLooK ANd sALARy guIde 2012/13 15

eNgiNeeriNg & techNical

Similar to other industries, most organisations will have a cautious approach in hiring. We see continued hiring in the oil and gas, construction and water sectors due to consistent growth and potential. As the Singapore government continues to support the construction sector via housing projects and major public works, the construction industry is expected to continue its buoyancy throughout 2012 leading to a strong demand for all categories of construction engineers.
Occupation Title Qualication Experience (years)
10+

Job Description

(in local currency)

Min. Salary

(in local currency)

Max. Salary

Engineering Director

PHD / MSc / MBA PHD / MSc / MBA Degree

R&D, design and patent for company product. Oversee and lead entire engineering team (QA, R&D, Design, Failure Analysis) to success. Master Black Belt holder. Financial management. R&D, design and patent for company product. Lead entire engineering team R&D, QA, Lead and oversee engineering team. Master Black Belt/ Black Belt holder. Conduct induction training. Product development. Projects execution in Oil & Gas, Petrochemical, Chemical, Civil & Structural, Solar, Energy, Wastewater Treatment sectors. Electrical & Electronics system design and integration, troubleshooting, testing, installation and commissioning. Hands-on experience in energy, water, infrastructure, solar, inverters, battery, UPS, diesel generators and power system. Engineering projects execution. Electrical & Electronics system design and integration, troubleshooting, testing, installation and commissioning. Hands-on experience preferable in solar PV, servicing inverters, battery chargers, UPS, diesel generators, and/or other power system components. Plan and introduce products regionally and internationally. Third language (Japanese/Korean) a must. Business development managing and planning. Channel building. Operations management in engineering/manufacturing. Execute and roll out plans. Prepare, monitor, track and maintain project master/key dates/ detailed schedule for Building & Construction, Oil & Gas Industry. Ensure plan is kept up to date with any agreed changes to scope. Hands-on experience using Primavera and MS Project Schedule/plan production. Plan production manufacturing loadings, which includes work-in-progress and ship dates to meet customer demands. Respond to customer enquiries. Develop process for new products and improve product process for current products. Knowledge of SPC, DOE & FMEA. Responsible for the areas of productivity improvement, process efciencies, cost reduction and facility layout. Manage all aspects of the development and implementation of production projects. Prepare cost analysis for project evaluation for COO, Regional VP, GMO and plant management. Maintain an up-to-date knowledge of related machinery and equipment for possible operation applications and assist plants in machinery and equipment specication. Monitor assigned plant's compliance to policies and procedures. Prepare &SuperviseCivil & Structural Engineering Designs, Calculation and Prepare Building Specications using STAAD Pro, Orion, ETABS design programs. Monitor Engineering, Building, Detailed and Construction Drawings. Assist in the preparation of technical detail for quotations, contract documentation and technical specications Plan and direct activities in development, application and maintenance of quality standards. Monitor and maintain Quality Assurance activity experience with CE, FDA, ISO13485, ISO 16949. Ensure construction activities give proper regard to the conservation of the environment, are safe in use and can be recycled, reused or disposed of safely. Co-ordinate compliance with all applicable HSE laws, rules, regulations and ordinances among projects. Generate clear-to-build quantity plan based on orders. Liaise with buyers on material shortages and ensure availability. Monitor inventory performance to meet set goals. R&D and product development & design in embedded system architecture design, programming and project management. Procient in C/C++ programming and porting of Standard C program to TI DSP and Intel XScale architecture. Knowledge of Unix/Linux systems architecture, TCP/IP networking, data communications and information surveillance security.

10000

16000

Engineering Manager

10+

7000

10000

Project Manager

Degree / Diploma

5-8

6500

12000

Project Engineer

Degree / Diploma

3-5

4000

7000

Program Manager

Degree / Diploma MSc / MBA / Degree Degree

5-8

4500

9000

Planning Manager Planning Engineer

3-5 3-5

6000 3500

9000 5500

Planner

Degree / Diploma Degree / Diploma Degree / Diploma

3-5

3500

5000

Process Engineer Production Engineer

3-5 3-5

3500 3000

5000 5000

Civil & Structural Engineer

Degree

3-5

3500

5000

QA Engineer

Degree / Diploma Degree

3-5

3500

5000

HSE Engineer

3-5

4000

6000

Material Manager

MSc / Degree

5-8

6000

10000

Embedded System / Design Principal Engineer

MSc / Degree

8+

8000

10000

HOT JOB
16 SINGAPORE emPLoymeNT ouTLooK ANd sALARy guIde 2012/13

Occupation Title

Qualication

Experience (years)

Job Description

(in local currency)

Min. Salary

(in local currency)

Max. Salary

ENGINEERING & TECHNICAL

Senior Design Engineer (Automation) Degree / Diploma 5-7 Design and develop machine and pneumatic control, handlers for lead frame / PCB / CPU test equipment industries. Knowledge of ProE, DOE, DFMEA, FMEA, UPH simulation and structure. Prepare design proposal. Product design, building automation or HVACR, electro-mechanical systems, and modules. Familiar with 2D & 3D-CAD system. Handson experience in engineering drawing, part assembly, machining, electro-mechanical system. Testing & commissioning. Design of electrical diagrams for upgrades or modications. Design machine control systems and panels. Experience with AutoCad, PLC, SCADA. Procient in solar, inverters, battery, UPS, generators and power automation system. Design of electrical diagrams for upgrades or modications. Design machine control systems and panels. Experience with AutoCad. Design and modify E&I equipments/machines. Procient in PLC, SCADA, DCS hardware & software. Design Power electrical circuits. Well versed in AC, stepper & servo motors. Multi-axis matrix positioning controls knowledge. Jig and xture design. Hands-on experience in automation design and mechanical integration in semiconductor and hard disk drive industries. Dimensioning controls. AutoCad 2D/3D, Inventor/Solid Works. Strong analytical skills in design process. Procient in Pro-E CAD modeling skills. Procient in Mentor Graphic, Orcad, Cadence, Protel, PAD, Zuken, CADSTAR. Strong knowledge in PCB fabrication fundamentals and principles with R&D experience. Piping design for Oil & Gas, Water/Wastewater Treatment, Chemical, Energy. Product development support/system level design/ failure analysis. Plan production oor layout to enable efcient process & material ow. Implement low cost manufacturing. Procient in Wireless, RF, 2G/3G, WCDMA, CDMA, GSM, GPRS, WIFI, WIMAX cellular, EDGE, HSDPA, HSUPA, Embedded software development (C, assembly language in Windows, Linux or VxWorks). Lead a team of Supplier Development Engineers. Knowledge in Supply Chain and sheet metal, castings, cable assembly, hardware, PCB for telecommunication, computers, video/ audio/entertainment, industrial control equipment, testing and instrumentation, medical devices and products. Knowledge of quality management, CQE and ISO 9000. Lead assessor. Liaise with operators, line leaders and other supporting departments to carry out production/manufacturing operations and projects. Monitor and coordinate machines installation and set-up. Monitor production issues to ensure targets are met and quality issues minimized. Sales and marketing experience in electronics, components, ICs/ Pumps & Valves / HVAC industry. Provide sales and service to local and international customers. Prepare quotation, presentation material, sales analysis report, customer complaints report, etc. Technical servicing, support, enquiries for customers onsite locally and regionally. Resolve technical and quality issues. Failure analysis - local or overseas. Provide technical support. Provide sales and service to local and international customers. Prepare quotation, presentation material, sales analysis report, customer complaints report, etc. 4000 7000

Development Engineer

Degree / Diploma

3-5

3000

5000

Electrical Design Engineer

Degree / Diploma

3-5

3500

5000

Electrical Engineer

Degree / Diploma

3-5 3-5

3000 3500

5000 5000

Electrical & Instrumentation/ Degree / Control Engineer Diploma

Mechanical Design Engineer

Degree / Diploma Degree / Diploma Degree / Diploma Degree / Diploma Degree / Diploma Degree / Diploma Degree / Diploma MSc / Degree

3-5

3000

5000

Mechanical Engineer PCB Design Engineer

3-5 3-5

3000 3000

5000 5000

Piping Design Engineer Systems Design Engineer Industrial / Capacity Engineer Firmware / Software Engineer Lead Supplier Development Engineer

3-5 3-5 5-8 3-5

3000 3000 3000 4000

6000 5000 6000 6000

3-5

4000

6000

Production / Manufacturing Supervisor

Degree / Diploma

3-5

3500

5000

Regional Marketing / Sales Manager Sales Engineer

Degree / Diploma Degree / Diploma Degree / Diploma Degree / Diploma Degree / Diploma

5-8 3-5

5000 3000

9000 5000

Service Engineer Field Application Engineer Equipment Engineer

3-5 3-5 3-5

3500 3000 3000

6000 5000 4500

HOT JOB

SINGAPORE emPLoymeNT ouTLooK ANd sALARy guIde 2012/13 17

healthcare & life scieNces

With Singapore governments initiative in building Singapore as a medical and life sciences hub, we see an increase in the hiring of medical and life science professionals across the board. Particular emphasis will be placed on professionals with strong expertise in pharmaceutical, regulatory affairs, research and development, quality assurance and technical sales.

Occupation Title

Qualication

Experience (years)
5-6 5-6 5-6 8-12 4-7 4-7 5-8 8-12 5-6 8-10 3-5 Patient Management.

Job Description

(in local currency)

Min. Salary

(in local currency)

Max. Salary

Ophthamologist Cardiologist Geriatrician Senior Consultant (Medical Doctor) Consultant (Medical Doctor) Specialist (Consultant)

MBBS, sub specialty training MBBS, sub specialty training MBBS, sub specialty training MBBS MBBS MBBS sub specialty Training

Patient Management & Consultation.

15000 15000 15000 20000 15000 12000 6000 12000 5500 12000 4000

22000 25000 22000 30000 22000 20000 10000 20000 7000 15000 6000

Registrar (General Medicine) MBBS Medical Director Medical Relationship Manager Chief Scientic Ofcer Clinical Site Manager MBBS / MRCP Degree in Science, Nursing or Medicine Ph.D BSc Degree in Life Sciences, Pharmacy, Nursing BSc Degree in Life Sciences, Pharmacy or Nursing BSc Desgree in Pharmacy, Biology or Chemistry PhD or MD, Health Sciences MSc in Biochemistry, Microbiology, Pharmacy BSc Degree in Pharmacy registered with the Singapore Pharmacy Board BS Degree in Pharmacy / Pharmacology. Registered with the Singapore Pharmacy Board

Oversee doctors and management. Develop & manage a network of key opinion leaders. Oversee overall research and development. Monitor the progress of assigned Investigator sites by maintaining close contact with site personnel and site monitors. Coordinate data management activities. Data management activities related to clinical trials.

Clinical Data Manager

3-5

3500

5500

Regional Head QA APAC, ME & Africa Regional Director Global Regulatory Sciences Quality Assurance Manager

8-10

Develop QA organisation. Increase QA and compliance awareness. Implement regulatory strategies & le plans for development and life-cycle products. Exposure to Quality Assurance requirements as per local and international regulatory norms and experience in handling Biotech related Quality Assurance. Exposure to international regulatory audits of US FDA. Analyse product quality issues, ensures effective countermeasures and preventive action as well as ensures in-process quality standards are in place. Handle the full spectrum of Pharmaceutical product registration services. Adhere to requirements of HSA and other regulatory bodies.

12000

15000

5-6 5-7

12000 5000

15000 8000

Regulatory Affairs and Quality Manager

6-11

6000

10000

Regulatory Affairs Manager

6-8

6500

8000

HOT JOB

18 SINGAPORE emPLoymeNT ouTLooK ANd sALARy guIde 2012/13

Occupation Title

Qualication

Experience (years)

Job Description

(in local currency)

Min. Salary

(in local currency)

Max. Salary

hEALTHCARE & LIFE SCIENCES

Regulatory Pharmacist BSc Degree in Pharmacy registered with the Singapore Pharmacy Board BSc Degree in Pharmacy registered with the Singapore Pharmacy Board BSc Degree in Pharmacy registered with the Singapore Pharmacy Board BSc Degree BSc Degree in Medical Technology Diploma in Nursing Diploma in Nursing, SRN. BSc Degree in Applied Science BSc Degree in Medical Technology, MT (ASCP) certication BSc Degree in Chemistry BSc Degree in Food, Science and Technology BSc / MSc Degree in Chemistry or Chemical Engineering and an MBA BSc Degree in Food Technology, Chemistry BSc Degree 2-3 Handle the full spectrum of pharmaceutical product registration services. Adhere to requirements of HSA and other regulatory bodies. 3500 4500

Compound Pharmacist

2-3

3500

4500

Pharmacist

1-3

Dispense medication according to prescriptions issued by authorized medical practitioners. Provide information on proper use of medication and its side effects. Identify customers by building an internal and external network, market research and commercial contacts. Perform all manual & automated testing. Basic nursing duty in wards.

2800

4500

Medical Representative Medical Technologist Nurse Staff Nurse Analytical Chemist Laboratory Manager

2-4 2-3 2-3 2-3 8-10 5-6

3000 2300 2500 2000

3500 3500 4000 3200 7000 7000

Review all validation protocol & supervise a group of laboratory personnel. Knowledge of HACCP. Manage daily operations of the laboratory.

6000 5000

Research Ofcers Dairy EndUse Manager

2-3 5-6

Synthesis of functional dyes and semi-conductors. Sales & marketing of dairy products.

2500 8000

3500 11000

Regional Business Development Director Pharmaceutical

8-10

Identify and deliver business alliances/acquisitions consistent with strategic business development plans. Drive Pharmaceutical end-use strategy.

10000

15000

Sales Account Manager

5-6

Identify potential customers by building an internal and external network, market research and commercial contacts. Propose solutions to suit cusomers' requirements. Plan & manage business strategies. Meet sales targets & quotas. Develop consulting service/product according to market needs. Co-ordinate activities of sales team. Monitor budget achievement. Prepare forecasts. Conduct cGMP audits of third-party vendors. Communicate critical cGMP ndings and perform 'for cause' audits as requested by quality operations. Initiate and co-ordinate strong and creative marketing plans to achieve sales target of each product portfolio. Identify customers by building an internal and external network, market research and commercial contacts. Technical service and support of customers and account management. Implement strategy for product end use.

4000

7000

Sales Manager

5-12

5000

7000

Quality Auditor

BSc Degree in Life Sciences BSc Degree in Life Sciences BSc Degree BSc Degree in Microbiology, Biochemistry or Pharmacology

4-10

5000

8000

Product Manager Product Specialist Technical Sales Support / Account Manager

4-8 3-5 2-5

4500 3000 4000

6000 4500 7000

HOT JOB

SINGAPORE emPLoymeNT ouTLooK ANd sALARy guIde 2012/13 19

Occupation Title

Qualication

Experience (years)

Job Description

(in local currency)

Min. Salary

(in local currency)

Max. Salary

hEALTHCARE & LIFE SCIENCES

Commercial Lead APAC PhD 12-15 Strategic leadership in developing core business strategies, competitive tactics and executive communication with teams to drive over business growth. Function as the region's point of contact between various BU to determine the region's needs, opportunities and marketing material, in turn developing together with various country teams to formulate and implement pricing strategies for new and existing products relative to the local markets and specic market segment needs. Heading the business unit of specic products to achieve marketing and sales targets. Medical writing for conferences/events and pharmceutical products. Ensuring the assigned projects is meeting both short-term and long-term goals in execution, management and monitoring of the studies in relation to the study quality, consistency, timeline adherence and safety. Sales of surgical instruments and medical devices Technical service and support of customers for medical devices used in the operating room. Validation, project management in the manufacturing environment for Biologics Manage the nutrition requirement of food products. Work with R&D in product development and work with Regulatory to satisfy regulatory requirements. Conceptualize new product. Work with the R&D and Innovation teams to come up with new recipes. Analyze market trends and needs. Work with R&D and Product Development teams to innovate and establish new products in the market. Conduct research and assist with the four phases of Clinical Research. Co-ordinate clinical trials. Collect, process and report relevant data. Maintain the ling process of clinical trial documents. Prepare dossiers and handle the submission of dossiers to the regulatory authority in the market. Perform imaging of the human body for diagnosis and/or for treating a medical condition. Diagnose, evaluate and treat physical impairments and disabilities in human bodies. 15000 18000

Business Manager APAC

MSc / PhD

8-12

6000

9000

BU Head Medical Writer Clinical Research Project Manager

MSc / PhD BSc / MSc in Science BSc / MSc in Science

8-12 1-6 5-8

10000 3000 4500

14000 6000 7500

Sales Executive (Surgical) Clinical Applications Specialist Process Specialist, Biotech Regional Nutrition Science Manager Product Development Manager Innovation Director

BSc Bachelor / Diploma in Nursing BSc / MSc PhD / MSc in Nutrition PhD / MSc in Food & Nutrition PhD / Masters in Marketing or Science BSc / MSc Diploma / BSc

2-5 1-2 4-6 6-10

4000 3000 5000 7000

5000 4000 7000 12000

5-8 10-15

6500 10000

8000 15000

Clinical Research Associate Clinical Research Coordinator

2-5 2-5 2-5 2-6

3000 2500 3000 2200

5500 4500 5000 4500

Regulatory Affairs Executive BSc Radiographers Diploma / Bachelor in Radiologic Technology Bachelor / Master in Physiotherapy

Physiotherapist

2-6

2500

5000

HOT JOB

20 SINGAPORE emPLoymeNT ouTLooK ANd sALARy guIde 2012/13

TRUSTED. eXperieNced. CONNECTED.

hUmaN resoUrces
As organisations seek to optimise their structures whilst still attracting, developing and retaining talent across the board, HR will continue to come to the foreground as a critical hire. We see consistent hiring of human resource professionals with a demand focus in areas such as compensation and benefits, learning and development and talent acquisition and retention. Increasingly we also see companies setting up their own in-house recruitment teams aimed at reducing their direct costs, creating some demand for core recruitment skills. Similar to other functional roles, human resource professionals are now expected to play a business partner role, providing commercial advice that are in line with achieving business objectives. This places much attention on HR professionals who have shifted their expertise demonstrably from transactional to strategic.

Occupation Title

Qualication

Experience (years)
3-6 5-10 6-10 5-10

Job Description

(in local currency)

Min. Salary

(in local currency)

Max. Salary

HR Ofcer / Executive / Senior Executive HR Assistant Manager

Diploma / Degree Diploma / Degree

Active screening & recruitment of staff. Coordinate recruitment ads. Ensure consistent benets & compensation practice. Assist with HR Manager in implementing HR policies & procedures. Manages a team of people responsible for HR service delivery, reviewing and improving HR processes. Covers a wide array of duties including recruitment, employee benets, payroll administration, performance management with support typically from external advisors or regional internal specialists in C&B etc. Responsible for multiple countries. Covers a wide array of duties including recruitment, employee benets, payroll administration, performance management with support typically from external advisors or regional internal specialists in C&B etc. Works closely with the Management and business/functional managers to initiate HR interventions and translate business & functional objectives into HR deliverables. Works closely with the Management and business/functional managers to initiate HR interventions and translate business & functional objectives into HR deliverables. Oversee a team of HR professionals typically covering multiple locations and functions. Oversee a team of HR professionals typically covering multiple countries and functions. Responsible for internal recruitment requirements of an organisation. Typically responsible for a team of recruiters and oversees internal recruitment and attraction strategies for an organisation. Typically responsible for a team of recruiters and oversees internal recruitment and attraction strategies for an organisation. Design, plan & implement compensation and benets for staff. Evaluate on effectiveness of schemes. Responsible for analysing C&B matters within an organisation and benchmarking against competitors and market trends. Will undertake nancial impact in an organisation. Responsible for working with HR to develop appropriate retention strategies. Lead role responsible for analysing C&B matters within an organisation and benchmarking against competitors and market trends. Will undertake nancial impact in an organisation. Responsible for working with HR to develop appropriate retention strategies. Conduct company training programmes. Knowledge of commonly used concepts, practices & procedures. Source for external trainers.

2500 4000 6000 6000

4500 6000 12000 10000

HR Shared Services Manager Degree HR Manager (Local) Degree

HR Manager (Regional)

Degree

5-10

7000

15000

HR Business Partner

Degree

5-10

5000

8000

HR Business Partner

Degree

10+

8000+

HR Director (Local) HR Director (Regional) Recruitment Specialist Recruitment Manager Recruitment Lead Compensation & Benets Specialist / Analyst Compensation & Benets Manager

Degree Degree Diploma / Degree Degree Degree Diploma / Degree Degree

10+ 10+ 4-8 6-12 10+ 3-6 5-10

12000+ 15000+ 5000 6000 10000+ 2500 6000 6000 14000 7000 10000

Compensation & Benets Director

Degree

10+

15000+

Training Executive / Senior Executive

Diploma / Degree

2-5

2500

4500

HOT JOB

22 SINGAPORE emPLoymeNT ouTLooK ANd sALARy guIde 2012/13

Occupation Title

Qualication

Experience (years)

Job Description

(in local currency)

Min. Salary

(in local currency)

Max. Salary

HuMaN RESOuRcES
Training Manager Learning & Development Manager Learning & Development Director Mobility Specialist Degree Degree Degree 5-8 5-8 10+ Owns training development, implementation and facilitation within an organisation. Design, plan & implement training programmes; policies & procedures; and career development programmes; Oversee a team of trainers and works with internal stakeholders to develop and maintain the content of training programs for an organisation. Responsible for management of international assignments including immigration services, relocation, on-assignment assistance, repatriation, localisation and working with relocation vendors. Be a Country Expert for assigned country/countries and share knowledge and expertise. Responsible for expatriate management and managing Mobility Specialist. Review and development of company Global Assignment Policy, prepare Cost Projections/Compensation Packages, administering policy, processes and procedures, manage the service and performance level of relocation vendors. 5000 5500 10000+ 8500 10000

Diploma / Degree

3-5

4000

8000

Mobility Manager

Degree

5-8

6000

10000

HOT JOB

SINGAPORE emPLoymeNT ouTLooK ANd sALARy guIde 2012/13 23

iNformatioN techNologY
IT professionals in the middle level space continue to be in demand in banking and financial services, end-user commerce, IT vendor and consulting sectors. The increase in demand for IT professionals in the banking sector have resulted from an increased awareness of i-banking, banking security lapses and a higher demand for improved phone-banking security. Contracting is also expected to pick up in the IT industry where roles such as project managers, technical architects, infrastructure managers and software specialists will be in demand as companies look to inject skills for core periods of complex projects without the long term cost burden of a permanent hire.

Occupation Title

Qualication

Experience (years)
7-8 7-10 7-8 5-10 5-10

Job Description

(in local currency)

Min. Salary

(in local currency)

Max. Salary

Country Manager Sales Director (Regional) Team Leader Sales Manager Postsales Consultant Presales Consultant

Degree Degree / MBA Degree Degree Degree

Responsible for country business operations, development of strategic plans and prot & loss of business unit. Take charge of sales team and meet sales quota. Develop business model to drive sales. Provide direction and duties to business team and partner in achieving quota. Implementation and delivery for customers. Help in the sales of IT products or services by providing technical support, product demonstration to customers, RFP participation and solution architecting. Build & grow sales for an IT product or services company over a given geography or industry vertical and exceed sales quotas. Identify, qualify & close sales opportunities through prospecting & cross marketing of IT products and services to existing & new customers. Identify leads and generate sales using telephone and internet technologies. Provide enterprise wide architectural planning, governance and direction. Designing the technical architecture and design of systems or applications. Design, code & test programmes to support application systems development plan. Test, certify and audit software products. Plan, direct & execute project management activities for an area/ division. Monitor progress against schedule & project budget. Allocate appropriate resources to deliver projects results. Interface between project delivery team and end-users. Oversee the smooth running of IT systems. Troubleshoot & assist the organisation in any IT matters or problems. Good knowledge of new IT developments in the required elds. Technical consultant specialising in IT security technology. Conduct application and system security health-checks, risk assessment, identity & rewall management.

13000 13000 10000 6000 6000

18000 24000 13000 12000 12000

Account Manager / Sales Manager

Degree

5-7

6000

9000

Inside Sales Representative

Degree / Higher Diploma Degree Degree Diploma / Degree Degree Degree

3-5

3500

6000

Enterprise Architect Solutions Architect Analyst Programmer / Software Engineer Software QA / Test Analyst Project Manager

8-12 5-10 2-6 3-6 5-10

11000 9000 4000 2500 7000

16000 15000 7000 3000 12000

Project Manager Infrastructure Security Consultant

Degree

5-10

6000

10000

Degree

5-7

5500

9000

HOT JOB

24 SINGAPORE emPLoymeNT ouTLooK ANd sALARy guIde 2012/13

Occupation Title

Qualication

Experience (years)

Job Description

(in local currency)

Min. Salary

(in local currency)

Max. Salary

INFORMATION TECHNOLOGY
Storage Consultant Degree 3-7 Provide subject matter expertise and technical support on hardware/ software requirements of storage products including SAN, NAS, Backup and Recovery, Capacity planning / application sizing, Business Continuity and Disaster Recovery, Operating Systems Administration. Perform systems feasibility studies, analysis & design. Translate business rules and requirements into system specications. Work closely with Engineers & Technical Support to resolve customer issues. Provide technical application support to users. Administer & operate LAN & WAN networks, system management & hardware support. Develop and manage test strategies and projects. Track problems & changes. Continuity of ownership & documentation of IT operational problems from occurrence to resolution, including post-resolution analysis. Provide solutions to IT-related service problems. Responsible for administration & technical maintenance of the company's distributed database system. Plan and execute audits of information systems, platforms, operating procedures and fraud management. Remotely troubleshoot problems through e-mail/telephone by taking over the control of users' terminals via LAN/WAN connections. Plan, coordinate & support business processess, systems & end-users. Remotely troubleshoot problems through e-mail/telephone by taking over the control of users' terminals via LAN/WAN connections. Plan, coordinate & support business processess, systems & end-users. 5500 9500

Business / Systems Analyst

Degree

3-6

5000

8000

Systems / Network Administrator Test Manager Technical Consultant

Degree Degree Degree

2-6 5-10 3-6

4000 6500 4000

7000 12000 7000

Database Administrator IT Auditor Helpdesk Analyst

Degree Degree Diploma / Degree

4-7 4-7 1-3

5500 5000 2300

8500 8000 3200

Helpdesk Analyst (Japanese Speaking)

Diploma / Degree

1-3

3000

3700

HOT JOB

SINGAPORE emPLoymeNT ouTLooK ANd sALARy guIde 2012/13 25

office sUpport
Organizations have started to hire more office support employees to cut down on administrative or manual processes for employees who directly generate revenue for the organizations. This is to increase productivity for revenue generators such that they can help sustain and pick up businesses during such volatile economic situations. It could also be a part of an organisations strategy to retain loyal employees who have stayed with the organization during the tough times in 2009-2010 and those employees who did not move on to other organisations in 2011. With organisations keen to hire capable and all-rounded employees who can handle multiple responsibilities such as reception, administrative, basic accounting and office lease and logistical matters, many are more stringent in their hiring process. Employees who can value-add by multitasking across several functions are highly desired.

Occupation Title

Qualication

Experience (years)
4-6 1-3 3-5 2-4 4-6 1-3 1-2

Job Description

(in local currency)

Min. Salary

(in local currency)

Max. Salary

Administration Manager Administrative Assistant / Coordinator Executive Secretary / PA Secretary Ofce Manager Receptionist / Front Ofce Assistant Mail Room Assistant

Degree / Diploma N' / 'O' levels Certicate PSC / Diploma PSC / Diploma Degree / Diploma N' / 'O' levels Certicate N' / 'O' levels

Responsible for admin, reception and documentation matters. Sort & distribute mail. Prepare simple business correspondence & reports. Attend to telephone enquiries & visitors. Filing. Support senior management. Take minutes of meetings. Execute routine secretarial assignments. Schedule appointments, travel arrangements & attend to phone calls. Clerical work & administrative duties. Responsible for ofce leases, property facilities and records. Ensure conformance to ofce policies. Tend to customers. Attend to phone calls. Administrative duties. Mail delivery & collection. Run simple errands.

3500 1500 3700 2200 4000 1500 1100

6000 2700 5000 3700 6000 2500 1700

HOT JOB

26 SINGAPORE emPLoymeNT ouTLooK ANd sALARy guIde 2012/13

PROCUREMENT, SUPPLY CHAIN & logistics

With organisations placing a higher importance on improving processes efficiency and maximising returns on investment, positions across the procurement spectrum will continue to be in strong demand. Category led positions across both direct and indirect spend will be a prime focus particularly for talent with experience of demonstrating substantial and innovative cost savings across supplier channels regionally and globally. Talent with specific focus in categories such as marketing services, technology, workforce management and in direct categories across all commodities will be highly prized. Expertise in low cost country sourcing will also be a sought after skill set. In tandem with this we would expect to see companies investing in supply chain optimisation in a bid to run with maximum efficiency which will see demand for professionals such as project managers, operations directors and supply/demand/inventory planners and those with Lean methodology expertise.

Occupation Title

Qualication

Experience (years)
6-7 4-5 1-3

Job Description

(in local currency)

Min. Salary

(in local currency)

Max. Salary

Distribution Manager Shipping Supervisor Shipping Assistant

Degree Diploma / Degree O' levels / Certicate Diploma / Degree Diploma / Degree O'/'N' levels/ Diploma O' / 'N' levels

Manage ordering & distribution of goods. Ensure timely deliveries to maximise sales. Liaise with the forwarder on the timing of arrival of goods. Organise receiving & issuing of goods. Manage shipping operations & ensure proper documentation. Ensure quantity & quality of goods. Prepare shipping documentation. Knowledge of LC/BL. Ensure smooth delivery & handle customers' enquiries. Verication of freight invoices, cycle count, etc. Manage warehouse operations & ensure proper documentation. Plan cargo schedules. Inventory control/management and reconciliation of suppliers' invoices. Plan for efcient storage & systematic retrieval. Manage all warehouse activities. Proper upkeeping of the store and warehouse. Identify reliable and cost efcient freight forwarders. Manage warehouse operations. Receive, stock-take pack. Ensure timely shipment. Basic warehouse operations. Receive, stock-take & packing duties.

4500 1800 1500

6500 2800 2200

Operations Executive

2-3

2300

3000

Warehouse Manager

4-5

3500

6000

Warehouse Supervisor Warehouse / Store Assistant /Operations Assistant OPERaTiONS / ShiPPiNg Commercial Director

3-5 1-3

1900 1000

2500 1700

Master / Degree in Supply Chain & Logistics Management Degree in Business Administration or Supply Chain Management Degree in Business Administration or Supply Chain Management Degree in Business Administration or Supply Chain Management

10-15

Responsible for heading the whole commercial team. Managing the vendors, and management of procurement and contracting arrangements for the Project. Managing of Shipping operations ensuring proper documentation. Managing of Seafreight operations ensuring timely deliveries. Managing of Airfreight operations ensuring timely deliveries.

12000

18000

Shipping Manager

6-8

6500

8500

Operations Manager Sea-freight / Ocean-freight Operations Manager Airfreight PuRchaSiNg Commercial Specialist

6-8

6500

8500

6-8

6500

8500

Degree in Business Administration or Supply Chain Management

2-4

Responsible for optimising trading relationships by consolidating spend across internal clients.

2800

4300

HOT JOB

SINGAPORE emPLoymeNT ouTLooK ANd sALARy guIde 2012/13 27

Occupation Title

Qualication

Experience (years)

Job Description

(in local currency)

Min. Salary

(in local currency)

Max. Salary

PROCUREMENT, SUPPLY CHAIN & LOGISTICS

Customer Service Manager Degree in Business Administration or Supply Chain Management Degree in Business Administration or Supply Chain Management Degree in Business Administration or Supply Chain Management 5-8 Lead and supervise a team of Customer Service Representatives and responsible for management & execution of elements of key Customer Interface Process. Manage a team of order administrators, handle all aspects of order fulllments, from order booking to invoicing & closure of orders. Supervise and manage sales order execution function consisting of sales order review per company terms and conditions and all applicable import/export rules for internal prot control as well as compliance purpose, procurement and logistic (shipment). Effective management of daily logistics and warehousing activities ensuring prompt and professional delivery service to customers. Responsible for analyzing monthly overall logistics spend and cost driver including freight and warehousing management. Responsible for the coordination of all day-to-day operational and logistics activities at the Singapore Distribution Center involving both distribution center operations and freight management. Lead efforts in streamlining efforts towards order fulllment as well as drive global inventory control policies and procedures of high technology products and services. Responsible for demand planning capability for the product line and customers to ensure demand creation and fulllment activities from Sales and Marketing are fully rationalized. Manage inventory/ stock replenishments and generate as well as analyzing of demand forecasts. Responsible for the timely replenishment of raw materials and procurement of components/services in support of Manufacturing and Sales. Responsible for the development and management of inventory processes and the implementation of processes, skills, resources, and technology to ensure optimum service, cycle time, quality, and efciency for the core processes. Manage the operations of regional sourcing, procurement & management of suppliers. Responsible for the e-procurement systems including: e-sourcing and contract management; e-catalogues and purchasing (SAP; cards, e-invoicing and self billing; Leading the e-enablement of suppliers; Manage third party e-sourcing providers. Responsible for the execution of the category strategies and development of sourcing plans within the geographic region. Lead the process of sourcing execution to ensure delivery of the category strategy and targets. Develop and utilize supply chain, business, and nancial modeling tools. Lead Supplier Selection Activities. Drive supply base optimization. Negotiate and complete contracts with complex suppliers. Lead in driving continuous business processes improvement, meeting company's objectives, streamlining of business processes, achieving cost reduction and increase productivity. 5000 6500

Order Fulllment Manager

5-8

4500

6500

Sales & Order Management Manager

5-8

4500

7000

Logistics Manager

Degree in Supply Chain & Logistics Management Degree in Supply Chain & Logistics Management Diploma / Degree in Supply Chain & Logistics Management Degree in Supply Chain & Logistics Management

6-10

5000

8500

Logistics Analyst

3-5

3000

4500

Logistics Specialist

2-4

3000

5000

Supply Chain Manager

6-10

5500

9000

Demand Planner

Diploma / Degree in Supply Chain & Logistics Management Diploma / Degree in Supply Chain & Logistics Management Diploma / Degree in Supply Chain & Logistics Management Degree in Supply Chain & Logistics Management

2-4

2500

5300

Supply Planner

2-4

2500

5500

Material Planner

2-4

2500

5000

Inventory Manager

6-10

4500

8000

Procurement / Purchasing Manager / Director E-Procurement Manager

Master / Degree in Engineering / Supply Chain & Logistics Management Degree in Supply Chain & Logistics Management

10-12

10000

19000

6-10

5400

8000

Sourcing Manager

Degree in Engineering / Supply Chain & Logistics Management Master / Degree in Engineering / Supply Chain & Logistics Management Master / Degree in Engineering / Supply Chain Management

6-10

6000

8500

Strategic Procurement Manager

6-10

7500

12000

Business Processes Improvement Manager

6-10

5800

11000

HOT JOB

28 SINGAPORE emPLoymeNT ouTLooK ANd sALARy guIde 2012/13

sales, marKetiNg & AdvertisiNg

Traditional marketing budgets have been hit by cost cutting measures leading to the hiring of sales and marketing professionals mainly for replacement, accessing niche specialisations and regional portfolio expansion. Demand still continues however, in skill sets such as account management, social media optimisation, market/competitor analysis and corporate communications. This is due to organisations grappling with changing technology and the way consumers and clientele prefer to purchase goods and services, as well as the borderless nature of their competitive landscape. As ever, we see the continued demand for highly networked specialist sales professionals with a successful track record of business growth across corporate and consumer sectors. Overall with the current global economic uncertainty, organisations across industries are expected to be cautious in hiring. There is still a demand for professionals in the middle to senior level management, but employers are taking their time and are more selective in finding the right talent for their companies.

Occupation Title

Qualication

Experience (years)
6-8

Job Description

(in local currency)

Min. Salary

(in local currency)

Max. Salary

Brand / Product Manager

Higher Diploma / Degree Diploma / Degree Higher Diploma / Degree Diploma / Degree Diploma / Degree Degree

Conceptualise & execute activities for brand positioning. Determine product pricing. Maintain & direct product's image in the market. Attend to customer enquiries. Service existing customers and their needs. Visit customers when necessary. Actively plan and implement marketing initiatives. Ensure that all marketing plans are executed. Marketing of new or existing products and services. Collate market trends for product development. Liaise with advertising agencies and suppliers. Production of marketing materials. Collect & analyse information to assist in marketing. Plan & develop communication strategies. Promote complete information ow within the organisation & build positive media & public relations. Assist the PR Manager in executing communication activities. Plan & develop communication strategies. Meet sales targets & quotas. Develop consulting service / product according to market needs. Coordinate activities of sales team. Monitor budget achievement. Prepare budget forecasts. Leads generation. Sell products & services. Prepare & submit proposals. Coordinate client leads & customer sales. Process sales order. Promote products in store or over the counter.

5000

10000

Customer Service Executive Marketing Assistant Manager / Manager Marketing Executive / Senior Executive Market Researcher PR Manager

2-3 6-8

1800 5000

3000 10000

2-5

2500

4000

2-4 8-10

2000 5000

2300 10000

PR Executive Sales Manager

Degree Degree

1-3 6-8

2200 4500

3500 8000

Sales Executive Sales Coordinator Promoter / Retail Assistant

Diploma / Degree O' / 'N' levels O' / 'N' levels

1-3 2-3 1-2

2000 1500 1100

3500 2200 1600

HOT JOB

SINGAPORE emPLoymeNT ouTLooK ANd sALARy guIde 2012/13 29

Occupation Title

Qualication

Experience (years)

Job Description

(in local currency)

Min. Salary

(in local currency)

Max. Salary

SalES & MaRkETiNg

General Manager Sales Director Sales Manager Marketing Director Marketing Manager Brand Manager Product Manager Key Account Manager Degree / Diploma Degree / Diploma Degree / Diploma Degree / Diploma Degree / Diploma Degree / Diploma Degree / Diploma Degree / Diploma 12+ 10+ 5-10 10+ 6-10 6-8 6-8 6-8 Oversee business operations including sales, administration and operations. Lead a team of sales staff with responsibility for overall management of sales targets. Responsible for sales to a specic client base, responsible for client relationships most important to a company. Oversee other marketing personnel and typically responsible for multiple business lines or geographic locations. Ownership of marketing requirements for an organisation or division of a business. Multi-faceted role including marketing, communications & PR. Responsible for applying various marketing techniques to raise awareness of particular business. Responsible for applying varying marketing techniques to raise awareness of particular product line. Responsible for managing and growing key clients 15000 12000 4750 10000 7000 5000 5000 5000 30000+ 20000+ 9000 22000+ 10000 10000 10000 8000

HOT JOB

30 SINGAPORE emPLoymeNT ouTLooK ANd sALARy guIde 2012/13

Singapore Headquarters 10 Anson Road, #20-08 International Plaza Singapore 079903 Tel: (65) 6501 4700 Fax: (65) 6221 1262 Email: info@kellyservices.com.sg GENERAL RECRUITMENT SERVICES Corporate Key Accounts 10 Anson Road, #31-08 International Plaza Singapore 079903 Tel: (65) 6226 3113 Fax: (65) 6226 1788 Email: corpkeyaccounts@kellyservices.com.sg International Plaza Branch 10 Anson Road, #33-08 International Plaza Singapore 079903 Tel: (65) 6223 3362 Fax: (65) 6222 3433 Email: ip@kellyservices.com.sg Jurong Branch 21 Jurong Gateway Road, #03-09/10 CPF Jurong Building Singapore 609646 Tel: (65) 6665 0650 Fax: (65) 6665 0885 Email: jurong@kellyservices.com.sg Tampines Branch 1 Tampines Central 5, #07-04 CPF Tampines Building, Singapore 529508 Tel: (65) 6260 0220 Fax: (65) 6260 0660 Email: tampines@kellyservices.com.sg Career Centre Temasek Polytechnic School of Business Level 3, 21 Tampines Avenue 1 Singapore 529757 Tel: (65) 6260 0200 Fax: (65) 6260 0233 Email: kscc@kellyservices.com.sg

Kelly Engineering Resources 143 Cecil Street, #10-01/04 GB Building Singapore 069542 Tel: (65) 6645 3999 Fax: (65) 6337 1950 Email: info@kellyengineering.com.sg Kelly IT Resources 143 Cecil Street, #10-01/04 GB Building Singapore 069542 Tel: (65) 6645 3933 Fax: (65) 6337 1950 Email: info@kellyit.com.sg P-Serv Pte Ltd 10 Anson Road, #23-01/02/03 International Plaza Singapore 079903 Tel: (65) 6227 9035/ (65) 6227 1775 Fax: (65) 6225 6894 Email: hrsolution@p-serv.com.sg P-Serv Airport Ofce 60 Airport Boulevard, #B16-025/026 Changi Airport Terminal 2 Singapore 819643 Tel: (65) 6214 8216/ (65) 6214 8210 Fax: (65) 6543 4870

OUTSOURCING & CONSULTING Outsourcing & Consulting Group 20 Anson Road #05-03 Twenty Anson Singapore 079912 Tel: (65) 6494 6060 Fax: (65) 6221 5652 BTI Consultants Pte Ltd 9 Temasek Boulevard #23-01 Suntec Tower 2 Singapore 038989 Tel: (65) 6603 9768 Fax: (65) 6238 7859 Email: btisin@bticonsultants.com

SPECIALIST RECRUITMENT SERVICES Kelly Selection 143 Cecil Street, #10-01/04 GB Building Singapore 069542 Tel: (65) 6227 2251 Fax: (65) 6220 6711 Email: info@kellyselection.com.sg

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