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National ICT Roadmap/Action Plan: Ministry of Science and ICT People's Republic of Bangladesh
National ICT Roadmap/Action Plan: Ministry of Science and ICT People's Republic of Bangladesh
PREPARED FOR
PROJECT CONSULTANTS
3. 4. 5. 6. 7.
Methodology................................................................ 11 Current state analysis ................................................. 12 Structure of the roadmap ............................................ 23 Prioritisation framework .............................................. 25 Prioritisation results..................................................... 31
Mapping of existing initiatives..........................................................................25 Synthesis into policy clusters...........................................................................26 Strategic fit ......................................................................................................31 Impact .............................................................................................................32 Feasibility ........................................................................................................32
8.
Mission Critical Programmes...........................................................................35 Priorities for phasing the delivery of the Mission Critical Programmes ............36 Delivery priorities: Leadership and Coordination .............................................38 Delivery priorities: Empowering Citizens .........................................................41 Delivery priorities: Transforming Public Services ............................................43 Delivery priorities: Growing the ICT Sector .....................................................44 Delivery priorities: Enabling the Market ...........................................................44
9.
Appendix 1: Mission Critical Programme Roadmap Delivery Plans 50 Appendix 2: Benchmarking the ICT Roadmap 75
1. Executive summary
The report presents recommendations to the Government of Bangladesh on the National ICT Roadmap for Bangladesh, an overview of which is set out in Figure 1.1 below. Figure 1.1: Recommended workstreams for the ICT Roadmap Figure 1.2 below shows how the five key workstreams in the roadmap are then broken down into 14 Mission Critical Programmes, setting out the objective proposed for each one and a summary of how the ICT Roadmap will deliver that objective. Figure 1.1: Recommended workstreams for the ICT Roadmap
1 2 Transforming
E-democracy E-citizens E-business E-Finance E-SME E-Agriculture E-education E-health E-culture E-disaster and climate change
Public Services
ICT sector
Hardware Software
Users
Applications Telecoms
SMEs
Citizens
Digital content
Motivation
I see real benefits from ICT which are directly relevant to my life
Civil Servants
Confidence
I have all the skills I need to use ICT, and I feel trust and security using it
This is then followed, at Figure 1.2, by a summary of timelines and major milestones for each Mission Critical Programme, as they progress through the three strategic phases of the ICT Roadmap over a five year period: Phase 1: Building momentum Phase 2: Achieving critical mass Phase 3: Transformation.
more transparent governance. How the ICT Roadmap will deliver this: By assisting every Ministry to develop and deliver plans for e-service investments, which: Prioritise low-technology, low-risk improvements that maximize citizen benefit through process redesign and by joining up services at the front-end Set targets for citizen take-up of the service, underpinned by clear plans for encouraging take-up Include plans for integration with government-wide service delivery channels and compliance with government-wide standards Plan for back-end automation of the full transaction over the longer term Give special emphasis on agriculture, needs of SMEs, disaster management and climate change, and health care. 2.2 Development of a citizen-centric, multi-channel service delivery system for the Government of Bangladesh Objective: To deliver a citizen-centric, multi channel one stop shop for government that will ensure that the services prioritized for e-enablement are delivered in a way that is designed around user needs and achieve high levels of uptake and user satisfaction How the ICT Roadmap will deliver this: Through phased introduction of a multi-channel service delivery system that: Presents the information and services that citizens want in a way that is easy to understand and designed for them Responds to the majority of citizen needs directly rather than requiring them to go to channels managed by individual Ministries or agencies Operates in an integrated way across multiple channels, leveraging in particular: Bangladeshs high level of mobile phone penetration The national network of telecentres being developed in Workstream 2.1 Achieves high levels of customer satisfaction and high levels of uptake Avoids duplication of ICT expenditure by Ministries. 2.3 eGovernment Standards and Policies