WRITING FORMAL AND INFORMAL LETTERS A Dear Sarah Just got back from Rome and found your

letter waiting for me. I had a very good week there the guide, Francesca, really made it for me and I learnt loads about the history of Rome. She really knew her sub ect and she e!"lained things so well. So all in all I really en oyed the holiday, but I#ve ust written to $imson#s to tell them about two or three things that ha""ened when I was there. It#s really a way of hel"ing them to make things better for future tours like the one you#re going on ne!t month% B Dear Sir or )adam I have ust *+, returned from Rome, where I s"ent a week on one of your historical tours. I would like to e!"ress my general *-,.......................... with the holiday, during which I learnt a great */,.............. about Rome and its history. $his was largely due to the e!cellent work of the guide, Francesca, who im"ressed everyone with her *0,....................... and the 1uality of her *2,.....................

I feel I should, however, draw your *3, ................. to a number of incidents which occurred, in the ho"e that For one thing, we never made it to &stia this may hel" you to *4,............... because the coach broke down shortly after your service in the future. *5, ........., we left and the local re" didn#t send our "lanned visit to &stia was cancelled, another one to re"lace it. 'lso, we had as the bus broke down soon after our *6, three free days rather than two, because .....................and your local our guide suddenly fell ill at the end and re"resentative*7,.................... we were left to look after ourselves. &ne to send a re"lacement. In*-+,.........., last thing that#ll be of "articular interest to our two free days became three, owing to you I only found out when I got to Rome the une!"ected *--,.................. that we had to "ay to get into all the of our guide on the final day8 once again, ancient monuments ourselves, which I we were not "rovided with a substitute. thought was a bit cheeky considering the *-/,.................., I was rather "rice. sur"rised to *-0,.................. on my *-2,................ in Rome that $hat last "oint is certainly something for *-3,.................. fees to ancient you to bear in mind when you go make monuments were not included in the "rice sure you(( of the holiday. 's a result of my e!"erience, I would like to make a number of recommendations for future tours.

1. A 9ou have ust been on a week#s historical tour of Rome. 9our friend has written to you asking about your holiday. :ere is your answer e!"laining which as"ects were not satisfactory and giving her advice on how to "re"are for her holiday. B 9ou have ust been on a week#s historical tour of Rome. ;ertain as"ects of the tour have "rom"ted you to write to the travel agency, $imson#s $ours, e!"laning which as"ects were not satisfactory and making recommendations for im"rovements.

2. A and B above are the first half of the two letters. <se the underline information in A, the informal letter, to com"lete the ga"s in B, the formal letter. =rite one word in each ga". $here is an e!am"le at the beginning *+,