A PROJECT REPORT ON

MARKET EXPANSION OF HCL

SUBMITTED TO: BABA FARID INSTITUTE OF MANAGEMENT AND TECHNOLOGY

In the Partial Fulfillment for the degree of BBA (Bachelor of Business Administration (SESSIO! "##$%"#&&

Reporting Manager:
Mr. Mandeep Singh Saini

Sub itte! "#:

Vikas Dalmia 16116

Training In$%arge:
Mr. Tanvir Singh Noor
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BBA

PREFACE

BBA is stepping stone to management career. In order to achieve practical, positive and concrete results the theoretical knowledge must be supplemented with exposure to real environment. Theoretical knowledge without practical knowledge is of little value. Theoretical studies in classroom are not sufficient to understand the functioning of complex and large sized organizations. Therefore, it becomes necessary to undergo any pro ect work. !ractical supplements the theoretical studies i.e. it covers what is left uncovered in classroom. It exposes a student to invaluable treasures of experiences. I took my pro ect with "#$. !ro ect work is part of circulation which helps us to co%relate our theoretical concepts with practical experiences. The topic that I have taken for pro ect is &To Study the Market Expansion of HCL.' has been suggested by Mr. Tarun Kumar(Business )evelopment *xecutive of "#$+. Accomplishment and achievement of goals is the ma or aim of any organization and these goals are achieved by proper planning.

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ACK !"LE#$EME T

,othing concrete and desired can be achieved without an optimal combination of inspiration and perspirations. -e would like to take an opportunity to thank those whose valuable suggestions and support resulted in the completion of this research endeavor. .irst of all I would like to express our gratitude to /r. Tanvir 0ingh ,oor, my training incharge and /r. /andeep 0ingh 0aini, my reporting manager, whose time to time involvement, guidance and support helped us in completing this pro ect. I would like to thank the respondents who whole heartedly cooperated in providing information. $ast but not the least we are very grateful to all those who helped us in one way or the other at every stage of the pro ect.

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%rief &ntrodu'tion

"#$ is working with thousands of companies and their IT issue since the beginning of the electronic revolution in India. "#$ is one of the leading global Technology and IT enterprises. The "#$ *nterprise comprises two companies listed in India 1 "#$ Technologies and "#$ Info systems. "#$ is 23 year old enterprise, founded in 4567 in India. The "#$ team comprises 28,999 professionals of diverse nationalities, operating across 47 countries including 299 points of presence in India. "#$ has global partnership with several leading .ortune 4999 firms, including several IT and Technology ma ors.

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& #E(

S&NO
(&

CONTENTS

PA'E&NO&

'() Intro Time)ine of '() A+ards +in ,- '() '() (D( A,stract S0OT Anal-sis Findings2(onclusio n 3 Suggestions Bi,liogra4h-

& * &. "/ ". 1& 11 15

)&

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+&

,&

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COMPNY PROFILE HCL INFOSYSTEMS LTD.

HCL In o s!s"ems is India#s premier in orma"ion ena$ling %ompan!. Leveraging i"s & de%ades o e'per"ise in "o"al "e%hnolog! sol("ions) HCL In o s!s"ems o ers val(e*added servi%es in ke! areas s(%h as s!s"em in"egra"ion) ne"+orking %ons(l"an%! and a +ide range o s(ppor" servi%es.
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HCL In o s!s"ems is among "he leading pla!ers in all "he segmen"s %omprising "he domes"i% IT prod(%"s) sol("ions and rela"ed servi%es) +hi%h in%l(de ,Cs) Servers) - i%e A("oma"ion) Ne"+orking ,rod(%"s) TV and .M Broad%as"ing sol("ions) %omm(ni%a"ion sol("ions) S!s"em In"egra"ion) Digi"al li es"!le Sol("ions and ,eripherals. HCL has dire%" sales) %hannel sales and re"ail sales ne"+ork pan India. Con"in(o(sl! mee"ing "he ever in%reasing %(s"omer e'pe%"a"ions and appli%a"ions) i"s o%(s on in"egra"ed en"erprise sol("ions has s"reng"hened "he HCL Info systems capabilities in supporting installation types ranging from single to large, multi-location ) m(l"i*vendor / m(l"i*pla" orm spread a%ross India. HCL In o s!s"ems) "oda! has a dire%" s(ppor" or%e o over 01223 mem$ers) is opera"ional a" &623 lo%a"ions a%ross "he %o(n"r! and is "he larges" s(%h h(man reso(r%e o i"s kind in "he IT $(siness in India. HCL In o s!s"ems has pan India presen%e a%ross me"ros and non*me"ros. HCL In o s!s"ems# man( a%"(ring a%ili"ies are IS- 4221*0222 / IS- 15221 %er"i ied and adhere "o s"ringen" 6(ali"! s"andards and glo$al pro%esses. 7i"h "he larges" ins"alled ,C $ase in "he %o(n"r!) o(r indigeno(sl! developed and man( a%"(red ,C $rands 8 9In ini"i#) 9B(s! $ee#) 9Beans"alk# and 9:;ee$ee# 8 and i"s ro$(s" man( a%"(ring a%ili"ies. HCL In o s!s"ems aims "o (r"her leverage i"s dominan%e in "he ,C marke". I" has $een %onsis"en"l! ra"ed as "op pla!er in ,C ind(s"r! $! IDC. The 9In ini"i# line o $(siness %omp("ing prod(%"s is in%orpora"ed +i"h leading edge prod(%"s rom +orld leaders s(%h as In"el. Cons"an" innova"ion "o mee" "he %(s"omi;ed re6(iremen"s o i"s %(s"omers has ena$led HCL "o %rea"e "he "r(s"ed ICT in ras"r(%"(re pla" orms) po+er (l val(e adds like HCL :m$edded Con"rol / Con"in(i"! <HCL :C0= "e%hnolog! and "he ("(re genera"ion o digi"al li es"!le ena$lers. The o i%e A("oma"ion segmen" has s"ra"egi% allian%es +i"h ind(s"r! leaders "o provide servi%es in vario(s domains +hi%h in%l(de A(dio Video s!s"em in"egra"ion sol("ions) $road%as"ing sol("ions) imaging prod(%"s and sol("ions. The %ompan! has s"ra"egi% allian%es +i"h +orld leaders or voi%e and video %on eren%ing sol("ions. TV and .M Broad%as"ing sol("ions and or imaging prod(%"s and sol("ions "o provide do%(men"a"ion prod(%"s like %opiers) M.Ds) D(prin"ers) laser prin"ers and large orma" prin"ers.

The %hannel B(siness o HCL In o s!s"ems has an e'"ensive ne"+ork o over &2223 resellers a%ross 122 lo%a"ions. I" has a%"ivel! promo"ed "he pene"ra"ion o ,Cs in "he home and "he small o i%e>home o i%e <S-H-= segmen"s. HCL In ini"! L"d) 122? o+ned s($sidiar! o HCL In o s!s"ems L"d. is a %lass A IS, o%(sing on providing "he %orpora"e ne"+orking servi%es like Vir"(al ,riva"e Ne"+ork. Broad$and In"erne"
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A%%ess) In"erne" Telephon! Hos"ing and Co*lo%a"ion servi%es designing and deplo!ing Disas"er @e%over! Sol("ions / B(siness Con"in(i"! sol("ions) Appli%a"ion servi%es) Managed se%(ri"! servi%es / N-C servi%es over i"s s"a"e*o *"he*ar" I,>M,LS ne"+ork and end*"o*end %on"a%" %en"re sol("ions.

0i1ion2&&

To $e%ome a To"al A(ali"! Ins"i"("e and %on"ri$("e e e%"ivel! "o+ards na"ional developmen" in "he era o rapidl! %hanging glo$al e%onom! and ens(re prosperi"! or "he mankind a" large.

Mi11ion2&

The Ins"i"("e +ill s"rive hard "o "rain h(man $eings "o $e%ome d!nami%) %ommi""ed / sel * mo"iva"ed To"al A(ali"! ,ro essionals o ver! high in"rinsi% val(e) "e%hni%all! so(nd) emo"ionall! $alan%ed) spiri"(all! high) so%iall! sensi"ive having responsi$ili"!) a%%o(n"a$ili"! / sel *es"eem in par"nership +i"h paren"s) %orpora"e) a%ademi%s / governmen" "o mee" "he rapidl! %hanging m(l"i*dimensional and m(l"i*spheri%al ("(ris"i% %hallenges o "he %on"emporar! +orld.

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HCL
val(e %en"ri% and no" vol(me %en"ri%

$elieve in 9:mplo!ee .irs"#

$elieve in lis"ening $elieve in "r(s") "ransparen%! and le'i$ili"! $elieve "ha" m! rela"ionship +o(ld s(s"ain p(rel! $ased on "he val(e I deliver "o m!

%(s"omers
"he mos" h(ngr! "eam in "he IT lands%ape "oda! .

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Page 10 of 43

Shi) adar and HCL **

.o(nder o HCL) $orn in Tamil Nad(.

S"ar"ed HCL in 14B6. An ele%"ri%al engineer rom Coim$a"ore 7orked +i"h Cooper :ngineering as a s!s"ems anal!s" and as a senior managemen" "rainee a" DCM in 1461

S"ar"ed mi%ro%omp("er +i"h C o"her par"ners in 14BC.

T%e beginning22&&
Begin

+i"h

%al%(la"ors

La(n%hed irs" mi%ro%omp("er in 14BB S"ar"ed diversi ied appl. Developmen".

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TIMELINE
14B6 Hind(s"an Comp("ers Limi"ed <HCL= $orn. 14BB Dis"ri$("ion allian%e ormed +i"h Toshi$a or %opiers. 14B1 HCL s(%%ess (ll! ships in*ho(se designed mi%ro*%omp("er a" "he same "ime as Apple. The Indian Comp("er Ind(s"r! is $orn. 1412 HCL In"rod(%es $i" sli%ed) 16*$i" pro%essor $ased mi%ro*%omp("er. 141& Indigeno(sl! develops an @DBMS) a Ne"+orking -S and a Clien" Server ar%hi"e%"(re) a" "he same "ime as glo$al IT peers. 1416 HCL $e%omes "he larges" IT Compan! in India. 1411 HCL in"rod(%es ine grained m(l"i*pro%essor Dni'*& !ears ahead o ES(nF and EH,F.

1442 Da"a A(es" marks HCL no. 1 amongs" Top Ten %omp("er gian"s. 1441 HCL L"d. And He+le"" ,a%kard) DSA) par"ner "o orm HCL*He+le"" ,a%kard L"d. GV develops m(l"i*pro%essor DNIH or H,*heralds HCL#s en"r! in"o %on"ra%" @/D.
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1445 Dis"ri$("ion allian%es ormed +i"h :ri%sson S+i"%hes and Nokia Cell ,hones.

144B HCL In o s!s"ems is ormed. HCL#s @/D sp(n*o as HCL Te%hnologies* marks adven" in"o so "+are servi%es. GV +i"h ,ero" S!s"ems) s"ake dives"ed in 022&. 1444 Ini"ial ,($li% - ering made $! HCL Te%hnologies L"d. .orma"ion o Ilo$al Board o Dire%"ors. 0222 Large Con"ra%"s +on rom Bankers Tr(s") JLA Ten%or) Cis%o) ITe%h) N:C among -"hers. 0221 GV +i"h De("s%he Bank* DSL so "+are ormed. HCL B,- In%orpora"ed. A%6(ired Bri"ish Tele%om#s Apollo#s %on"a%" %en"re in Bel as") Nor"hern Ireland. HCL In o s!s"ems $e%omes larges" Hard+are %ompan!.

0220 S"rong p(rs(i" o nonlinear s"ra"eg! "o +iden servi%es por" olioK several GVs and allian%es ormed. S"ra"egi% allian%e orged +i"h Gones Apparel Iro(p) In%. a or"(ne C22 %ompan!. In ras"r(%"(re servi%es division la(n%hed "o address emerging glo$al needs.
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So "+are $(sinesses o HCL In o s!s"ems and HCL Te%hnologies merged. 022& Larges" B,- order ever o("so(r%ed "o an Indian B,- irm) +on rom Bri"ish Tele%om. Landmark deals signed +i"h Air$(s and AMD. HCL manpo+er %rosses "he 02)222 mark. 0225 A%%orded leader s"a"(s $! Me"a Iro(p in - shore -("so(r%ing. HCL is India#s No. 1 ,C 5"h !ear in a ro+. 022C HCL signs So "+are Developmen" Agreemen" +i"h Boeing or "he B1B Dreamliner program. GV +i"h N:C) Gapan. HCL in"egra"es all gro(p emplo!ees (nder h%l.in domain. 0226 BC)2223 ma%hines prod(%ed in a single mon"h. HCL In o s!s"ems in par"nership +i"h Toshi$a e'pands i"s re"ail presen%e in India $! Dnveiling 9shop Toshi$a#. HCL In o s!s"ems / Nokia anno(n%e a long "erm dis"ri$("ion s"ra"eg!. HCL In o s!s"ems sho+%ases Comp("er Sol("ions or "he @(ral Marke"s in India.

A30ANTA'E HCL:

TO4CHIN' LI0ES 5(:6

.rom aerona("i%s "o li e s%ien%es) HCL "o(%hes millions o people "hro(gh "e%hnolog! a%ross "he +orld ever! da!.
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 F4T4RE PROOFIN' THE 7ORL3 5):6

-ne o "he pioneers in modern %omp("ing) o(r e'per"ise spans glo$all! and +e make a di eren%e. -("%ome*$ased pri%ing) m(l"i*servi%e deliver! and "he %rea"ion o ne+ servi%es like @emo"e In ras"r(%"(re Managemen" and :n"erprise Trans orma"ion Servi%es.

PIONEERIN' HERITE3'E 5*:6

7e are pro(d o o(r pioneering heri"age in India and "ake or+ard "he pioneering spiri" "o all o(r ven"(res

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HCL+s Produ't Ran,e En'ompasses,otebooks, )esktops, Business 0ervers, -orkstations, $#) /onitor, #olour /onitors, :eyboards, Thin #lients, Terminals, !;0 !roducts, ,etworking products, 0elf 0ervice kiosks and more. HCL a.so offers a num/er of industry re.e)ant 'ourses. Like0
* * *

* * * * * * * * * * * *

/#0* 1/icrosoft #ertified 0oftware *ngineer ##,A 1#isco #ertified ,etwork Associate <"#* 1<ed "at #ertified *ngineer

INTE'RATIN' S8STEMS FOR THE F4T4RE:

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Te9e$o : The Tele%om ind(s"r! is "oda! la!ing "he $a%k$one o a ($i6(i"o(s ne"+ork +i"h "he po"en"ial o %onne%"ing ever! devi%e on "he plane". I" re6(ires diverse "e%hnologies "o $e $ro(gh" "oge"her) in"er%onne%"ed on one ne"+ork) o ering an an!"ime an!+here servi%es "ha" is %hanging "he +a! "he +orld lives. A" HCL "he sol("ions +e provide "o o(r %lien"s in%l(deL opera"ion s(ppor" servi%es <M-SSM=K $(siness s(ppor" s!s"ems <MBSSM=K ne'" genera"ion ne"+orks <MNINM=Kse%(ri"!K em$edded sol("ionsK s+i"%hing) signalling) "ransmission and a%%ess sol("ionsK ne"+ork design and mo$ili"! sol("ions. HCLNs Tele%om SI pra%"i%e +orks on "he %(""ing edge o "he "e%hnolog!) +e have deplo!ed proOe%"s $ased on 7iMa' ) &I)I,TV)M,LS )and $road$and servi%es "e%hnolog!. The sol("ions +e have deplo!ed have ena$led high speed +ireless a%%ess "o (r$an and r(ral %(s"omers) M,LS $a%k$one or "he de en%e se%"or and %onvergen" $illing sol("ion or "ele%om servi%e providers.

"FSI -(r por" olio o sol("ions "o "he Banking) .inan%ial Servi%es and Ins(ran%e <EB.SIF= se%"or in%l(des in ras"r(%"(re %omponen"s so "+are prod(%"s and pro essional servi%es. HCL is "he pre erred par"ner "o man! o "he maOor $anks and ins(ran%e %ompanies. HCL provide a range o sol("ions in%l(ding MIS) BI and Da"a 7areho(sing) Complian%e sol("ions) Mo$ile Banking) ATM and Sel *Servi%e Sol("ions) MIC@ and Che6(e Transa%"ion) Core Ins(ran%e Appli%a"ions ,a!men" h($ and .inan%ial In%l(sion Sol("ions. These Sol("ions are $ased on le'i$le %omponen" $ased ar%hi"e%"(re.

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"FSI Coop The @egional r(ral Banks and Coop Banks in India have %on"ri$("ed in a maOor +a! "o "he r(ral developmen" o "he %o(n"r!. T(rnke! sol("ions help a Coop Bank "o lo+er "he "o"al %os" o opera"ions and deliver promp" and e i%ien" servi%es "o "heir %(s"omers. The Coopera"ive Banking ver"i%al is a o%(s area or HCL +i"hin i"s B.SI pra%"i%e. 7e have a hos" o o erings in%l(dingL* HCL Ban%Ma"e Core Banking Sol("ions <CBS= H- re%ords Colla$ora"ion Do%(men"a"ion Sol("ions A(di" and Credi" "rail sol("ions .inan%ial In%l(sion Biling(al So "+are appli%a"ion In"er*Bank @e%on%ilia"ion @e"ail Lending Sol("ions MIS repor"ing sol("ions.

E6 'o:ernan$e HCL#s e*Iovernan%e pra%"ise provides "e%hnolog! sol("ions "o governmen" depar"men"s a%ross "he %o(n"r!. The HCL e*Iovernan%e#s ver"i%al is +orking in a%%ordan%e +i"h "he Na"ional e*Iovernan%e ,lan#s < NeI,= vision "o make all Iovernmen" servi%es a%%essi$le "o "he %ommon man in his lo%ali"!. HCL o ering in e*Iovernan%e proOe%"s spans a%ross S"a"e and Cen"ral Iovernmen" MM,#s <Mission Mode ,roOe%"s= and in%l(deL

* * * * * * *

M(ni%ipal Corpora"ion A("oma"ion ,roper"! @egis"ra"ion S"a"e*+ide Area Ne"+orks ,oli%e .or%e A("oma"ion Sol("ions :le%"roni% Dis"ri%" Sol("ions S"a"e Da"a %en"ers :le%"roni% pro%(remen"

3e;en$e

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@eali;ing "he gro+ing impor"an%e and need or SI sol("ions in "he de en%e se%"or o "he %o(n"r!) HCL has ven"(red in"o "his vi"al segmen" +i"h some ke! o erings. HCLNs sol("ion o erings in%l(de L .(ll! in"egra"ed Command / Con"rol Cen"ers Se%(ri"! and S(rveillan%e De en%e o se"s man( a%"(ring :nd "o :nd Da"a Cen"re -pera"ions Da"a) Voi%e) Video I, Ne"+ork Developmen" and in"egra"ion o $a""le ield managemen" and "a%"i%al %omm(ni%a"ion ne"+orks.
6

Ho e9an! Se$urit# Ioing ahead +i"h HCLNs "radi"ion o $ringing glo$al $es" pra%"i%es and %(s"omi;ed "e%hnolog! sol("ions or Indian marke". -(r Te%hnolog! sol("ion in%l(de Se%(ri"! / S(rveillan%e) emergen%! response s!s"ems) $aggage s%reening) e'plosives de"e%"ion) ire sa e"!) %ommand / %on"rol %en"ers) vehi%le "ra%king s!s"ems and more. -(r sol("ions o er L *A proa%"ive approa%h or ens(ring ,($li% Sa e"! and Se%(ri"! in "he S"a"e *:na$lemen" o in"elligen" s(rveillan%e s!s"ems "ha" %on"in(o(sl! moni"or sensi"ive ;ones / high oo" all areas *Conne%"ivi"! and %omm(ni%a"ion $e"+een a("hori"ies) dis"ri%"s>;ones and %ommand / %on"rol %en"res

Po<er In"egra"ed :nerg! Managemen" is "he need o "he ho(r i India is "o mee" i"s energ! demands in "he gro+"h "raOe%"or! "ha" i" has laid or i"sel . HCLNs o%(s in "his se%"or en%ompasses spe%ialised sol("ions in "he areas o L .ield A("oma"ion :@, Sol("ion Advan%ed Me"ering In ras"r(%"(re In"egra"ed :nerg! managemen" S($s"a"ion se"(p>Dis"ri$("ion a("oma"ion

In;ra1tru$ture

Page 19 of 43

7orld %lass in ras"r(%"(re is "he ke! "o a glo$all! %ompe"i"ive e%onom!. 7e o er a range o "e%hnolog! sol("ions or a("oma"ing in ras"r(%"(re proOe%"s or Airpor"s) High+a!s) ,or"s and M@TS <Mass @apid Transpor" S!s"em=. Airport 1eg ent .IDS>:,-S CDT:>CDSS sol("ions Baggage Handling and S%reening Cargo managemen" sol("ions ATC>ATM sol("ions ATS A("oma"ion s!s"ems :nerg! Managemen" Sol("ions Hig%<a# 1eg ent Toll Colle%"ion S!s"em High+a! Tra i% Managemen" S!s"ems In"elligen" Tra i% S!s"em <ITS= In"egra"ed %he%k*pos" sol("ions MRTS 1eg ent A("oma"i% .are Colle%"ion A("oma"i% Ti%ke" Vending Ma%hines Comm(ni%a"ion S!s"em o Me"ro @ail +i"h o%(s on ollo+ing s($ s!s"em CCTV S(rveillan%e Clo%k S!s"em :,ABH Da"a Transmission S!s"ems ,assenger In orma"ion S!s"em IT and Ne"+ork In"egra"ion A("oma"ed %ar parking and parking managemen" Port1 1eg ent Vessel "ra i% managemen" s!s"em ,or" managemen" in orma"ion s!s"em

Rai9<a#1

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The Indian @ail+a!s) "he +orldNs larges" rail+a! ne"+ork) has en"ered an era o modernisa"ion $! adop"ing "he la"es" in "e%hnolog!. HCL has $een asso%ia"ed +i"h Indian rail+a!s or over "hree de%ades and has developed a range o %(s"omised prod(%"s / sol("ions or "his se%"or. HCL o erings in%l(deL *e*,ro%(remen" sol("ions *Se%(ri"! / S(rveillan%e sol("ions *Ne"+orking %onne%"ivi"! sol("ions *Digi"al Signage 8 L:D displa!s *IT In ras"r(%"(re 8 da"a %en"res) "hin %lien"s *A("oma"i% Ti%ke" Vending Ma%hines <ATVMs= *:nerg! managemen" sol("ions HCL pioneers "he implemen"a"ion o "he a("oma"i% "i%ke" vending ma%hines <ATVM= a%ross "he %o(n"r!) making "i%ke"s easil! availa$le "o "he passengers +i"ho(" "he need "o +ai" in long 6(e(es.
10 Me!ia an! Entertain ent

HCL %a"ers "o all aspe%"s o Media / :n"er"ainmen" segmen" +i"h i"s innova"ive "e%hnolog! sol("ions. HCL has deplo!ed several end "o end sol("ions in%l(dingL *TV Broad%as"ing / TV Channel in ras"r(%"(re in%l(ding "he %omple"e +ork lo+) rom a%6(isi"ion) pos" 8 prod(%"ion a("oma"ion "o ar%hiving and "ransmission sol("ions *.M @adio Broad%as"ing *Commer%ial .M @adio S"a"ions and Comm(ni"! @adio S"a"ions *Sa"elli"e TV s!s"ems *Digi"al Head*ends s!s"ems or MS-s or "he implemen"a"ion o Condi"ional A%%ess S!s"ems. ((= Hea9t%$are A relia$le) s+i ") real "ime heal"h da"a %olle%"ion s!s"em $a%ked $! proper in ras"r(%"(re is "he ke! "o address 6(ali"! heal"h%are deliver! s!s"ems. .a%ili"a"ing hospi"al moderni;a"ion is a maOor "hr(s" area o HCL IS $(siness) +hi%h o%(ses onL*
* * *

Hospi"al Managemen" In orma"ion S!s"ems. ,i%"(re Ar%hival and Comm(ni%a"ion S!s"em <,ACS= La$ora"or! In orma"ion S!s"em<LIS=

@adiolog! In orma"ion S!s"em <@IS=

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* * *

Medi%al @e%ords Main"enan%e Sol("ion Telemedi%ine Sol("ions @emo"e ICD moni"oring s!s"em.

()= E!u$ation HCL In os!s"ems is a leading S!s"em In"egra"or providing end "o end "(rnke! advan%ed ed(%a"ion sol("ions "o "he s%hools) ins"i"("ions and (niversi"ies a%ross "he %o(n"r! in "he Iov" and "he priva"e se%"or. As par" o HCL : <:d(%a"ion :ver!+here= ini"ia"ive) +e have designed HCL DigiS%hool and HCL DigiCamp(s or s%hools and %olleges. HCLNs DigiS%hool sol("ions are designed and %(s"omised as per Indian s%hool %(rri%(l(m in%l(ding all J10 $oards. HCLNs DigiS%hool +ill o er s"(den"s an oppor"(ni"! "o learn a%%ording "o "he %(rri%(l(m and improve "heir IT %ompe"en%!. The ke! ea"(re "ha" "his sol("ion o ers is "he digi"al m(l"imedia asse" li$rar!, %overing all maOor aspe%"s in J10 %a"egor!. HCLNs DigiS%hool also o ers "he s%hool managemen" so "+are "ha" i"s "he (ni6(e needs o "he depar"men"s o "he s%hool "h(s improving "he overall (n%"ioning and e i%ien%! o "he s!s"em. HCL DigiCamp(s o ers a +ide range o sol("ions keeping in mind "he re6(iremen"s o large %amp(s and (niversi"ies. Je! o erings in%l(de %amp(s in ras"r(%"(re sol("ion) (niversi"! reso(r%e planning) online dis"an%e learning>e*learning programme and Tele ed(%a"ion. (*= Retai9 HCL @e"ail In ras"r(%"(re and poin" o sale <,-S= Sol("ions provide end*"o*end $(siness IT ena$lemen" in a %omple"e %(s"omised orm. 7e $elieve ea%h $(siness has (ni6(e needs and "h(s +e %ons(l") plan and design "he @e"ail IT sol("ion +i"h o(r %(s"omers $e ore +e man( a%"(re i" a" o(r s"a"e o "he ar") IS- 4221 and IS-15221 %er"i ied plan" a" ,ondi%herr!. Ke# So9ution Area1 o; our SI retai9 are: @e"ail S"ores .rond :nd Sol("ion @e"ail S"ore Ba%k end sol("ion 7are Ho(se A("oma"ion Sol("ion Logis"i%s A("oma"ion Sol("ion Conne%"ivi"! Sol("ion C@M Sol("ion Call Cen"re and ,ro%ess -("so(r%ing Sol("ion.

HCL>1 'o 'reen initiati:e1 in$9u!e:

1

Drive or energ! %onserva"ion

Page 22 of 43

In"egra"ion o environmen" managemen" pro%esses in man( a%"(ring a%ili"ies Bes" Ass(red Campaign Ireen $el" %rea"ion HCL#s Ireen Bag Campaign

" # $

A" HCL) +e are %ommi""ed "o %on"in(all! improve "he %onserva"ion o na"(ral reso(r%es) ens(re minimisa"ion o +as"e / poll("an"s and %ompl! +i"h appli%a$le legal) reg(la"or! and o"her re6(iremen"s relevan" "o o(r prod(%"s) pro%esses and environmen". HCL e$oSa;e is one o o(r $igges" ini"ia"ives as par" o o(r drive or a greener "omorro+ and an endeavo(r "o pro"e%" "he environmen") heal"h and sa e"! o all o(r s"akeholders. Dnder HCL e%oSa e poli%!) energ! %onserva"ion has $een a ke! area o +ork "o red(%e po+er %ons(mp"ion in prod(%"s) +hile emplo!ing meas(res in man( a%"(ring o or po+er saving. In line +i"h o(r o%(s on environmen" pro"e%"ion) HCL#s man( a%"(ring a%ili"ies pra%"i%e vario(s meas(res "o red(%e po+er %ons(mp"ion $! (sing na"(ral ligh" d(ring da!"ime) ins"alling di eren" %apa%i"! DI se"s "ha" %ons(me op"im(m amo(n" o diesel as per re6(ired load. 7e shall remain %ommi""ed in o(r o%(s "o+ards environmen" pro"e%"ion and s(s"aina$ili"!) moving ahead. HCL 'reen "ag Ca paign is an ini"ia"ive "aken $! "he %ompan! "o dispose o an! e*+as"e in a 122? environmen" riendl! manner. In order "o a%ili"a"e "his +e have engaged all o(r HCL To(%h %en"res "o %olle%" an! e*+as"e "he %(s"omer +ishes "o dispose o . prod(%"s "o minimise energ! %ons(mp"ion. All HCL prod(%"s have $een in%orpora"ed +i"h Ireen ,C ea"(res and AC,I mode

A<ar!1 ? a$$o9a!e1:
Page 23 of 43

S"rongl! vindi%a"ing "he s"reng"hs o o(r $(siness model and "he s(%%ess (l o%(s o o(r s"ra"eg!) HCL has $een "he pro(d re%ipien" o some o "he ind(s"r!#s "op a+ards and re%ogni"ions "hro(gh "he !ears.

India#s Mos" ,re erred ,ersonal Comp("er Brand $! CNBC A7AAP Con A+ard 022B.

6 IndiaNs NNo. 1 ,C VendorN %onse%("ivel! or si' !ears. *HCL among "he Top & IT %ompanies or "he las" & !ears) DA / IDC) Bes" :mplo!er S(rve!) NBes" emplo!er *022CN +i"h .ive S"ar @a"ings.

NTop C2 in :T Top C22 CompaniesN Lis"ings or 0226.

Page 24 of 43

Top 01 %ompanies in B(siness S"andard 1222 @anking 0226.

Top C2 .as"es" Iro+ing Te%hnolog! Companies in India / NTop C22 .as"es" Iro+ing Te%hnolog! Companies in Asia ,a%i i%N $! NDeloi""e / To(%heN

NThe Mos" @esponsive Compan! 022CN * IT Hard+are Ca"egor! $! The :%onomi% Times * Ava!a Ilo$al Conne%".

NB"h I:T: * Corpora"e A+ard 022CN or per orman%e e'%ellen%e in "he ield o Comp("er / Tele%omm(ni%a"ions S!s"ems

Page 25 of 43

PRO34CT PARTNERSHIPS:
HCL has al+a!s prided i"sel on i"s par"nership engagemen"s. ,ar"ner models are also evolving in "he "e%hnolog! ind(s"r!. Innova"ion has e'"ended in"o "he e%os!s"em and %omm(ni"! $ased engagemen"s are %oming in"o pla!. HCL has also enhan%ed i"s rela"ionships +i"h par"ners and is %rea"ing a varie"! o innova"ive par"nership models) +i"h vario(s approa%hes "o risk*re+ard sharing. Some o "he no"a$le par"ner engagemen"sL

(@..& Leading posi"ion on o i%e. A("oma"ion and Lap"ops in India.

(@/(& S%rip"ing an era o %omp("ing a%ross "he Mi%ropro%essor.

(@/,& S"ra"egi% rela"ionship "ha" has seen "he %omp("er evolve rom a %omp("ing devi%e.

)55+& ,ar"nering in %omp("ing and providing IT Servi%es.

Page 26 of 43

(@@-& Dominan" posi"ion in mo$ile handse" marke" in India. HCL par"nered +i"h Nokia "o dis"ri$("e "heir mo$ile phones in "he $(rgeoning Indian marke". Nokia "oda! has more "han B2? marke" share and "he $es" servi%e ne"+ork in "he %o(n"r!.

AOINT 0ENT4RES:

1441*46. Crea"ed "he H, $rand or %omp("ers in India.

(@@-6 )55*. Signi i%an" IT Servi%es +i"h 6(ar"er $illion dollar en"erprise val(e.

)55(6)55,. .irs" Indian B,- Ilo$al Deliver! Cen"re) %(rren"l! emplo!ing 0222 DJ na"ionals.

Page 27 of 43

)55(6)55,. HCL par"nered +i"h DB "o %rea"e a large deliver! %en"re a" Bangalore. This %en"re o ers "he +ides" range o Capi"al Marke" servi%es.

)55,. .irs" Gapan India hi*"e%h GV or ,rod(%" :ngineering Servi%es.

)55-& Ind(s"r! .irs" E:nd*"o*:ndF ,rod(%" Li e %!%le Sol("ion or -:Ms.

STRATE'IC ALLIANCES

(@@-& Cis%o on %(""ing edge ne"+orking "e%hnologies in an Ind(s"r! leading @isk @e+ard model. This is "he larges" developmen" %en"re or Cis%o o("side o Cis%o) +i"h 16223 So "+are :ngineers. 5B pa"en"s rom "his %en"re have $een iled $! Cis%o.

(@@-6 ti99 !ate& Dominan" posi"ion in mo$ile hand se" marke" in India. HCL par"nered +i"h Nokia "o dis"ri$("e "heir mo$ile phones in "he $(rgeoning Indian marke". Nokia "oda! has more "han B2? marke" share and "he $es" servi%e ne"+ork in "he %o(n"r!.

Page 28 of 43

)55(6)55,. HCL se" (p "he irs" Indian B,- Ilo$al Deliver! Cen"re in Nor"hern Ireland. I" %(rren"l! emplo!ees 022 DJ na"ionals.

)55(6)55,. HCL par"nered +i"h DB "o %rea"e a large deliver! %en"re a" Bangalore. This %en"re o ers "he +ides" range o Capi"al Marke" servi%es.

)55,& HCL is +orking +i"h Boeing or "he B1B Dreamliner program. In addi"ion) a%ross i"s aerospa%e pra%"i%e) HCL +orks +i"h 02 o "he +orld#s leading avia"ion %ompanies.

)55-& HCL has se" (p a %en"re or IBM +hi%h is "he .irs" ,o+er ,C ar%hi"e%"(re design %en"re o("side o IBM. HCL has "he li%ense "o (se "he ,o+er ,C ar%hi"e%"(re "o $(ild ne+ prod(%"s.

Page 29 of 43

)55,& HCL has a Goin" Ven"(re +i"h N:C) and "his is "he onl! one o i"s kind $e"+een an Indian IT maOor and a glo$al Gapanese %onglomera"e. Care engineering +ork in "he area o High*,er orman%e Comp("ing and Irid Comp("ing is "he ke! o%(s o "his GV.

Page 30 of 43

HCL C3C
EMPO7ERIN' 8O4 TO "RIN' O4T THE "EST

As "he o(n"ainhead o "he mos" signi i%an" p(rs(i" o h(man mind <IT=) HCL s"rongl! $elieves) E-nl! a Leader %an "rans orm !o( in"o a LeaderF. HCL CDC is a ormali;a"ion o "his e'perien%e and %redo +hi%h has $een per e%"ed over "hree de%ades. I" is an ini"ia"ive "ha" ena$les aspiring individ(als "o $ene i" rom HCLs longs"anding e'per"ise in "he spa%e and $e%ome Ind(s"r! read! IT pro essionals.

HCL CDC. Domina"es "he IT spa%e as a leader C1222 gi "ed pro essionals) a %olossal DS QC.2 $illion "(rnover an in"erna"ional presen%e in 14 %o(n"ries) and mos" impo"en"l!) a deep* roo"ed %ommi"men" "o innova"e makes i" a "r(e "e%hnolog! gian". As "he o(n"ainhead o "he mos" signi i%an" p(rs(i" o h(man mind) HCL $elieves onl! a leader %an "rans orm me in"o a leader HCL CDC. Is an ini"ia"ive "ha" ena$les individ(als "o $e $ene i" ind(s"r! read! IT.

Opportunitie1 an! be#on!:

HCL "akes s"(den"s "o "he %ore o IT (ndamen"als and "he mos" advan%ed %(""ing pro$lems. I"s %o(rse mod(les are s"r(%"(red "o give me "he $es" o $o"h +orlds) a%ademi% and hands*on.
Page 31 of 43

7he"her an!$od! are a $eginner or a +orking pro essional) HCL%d%. Can make a di eren%e "o o(r learning %(rve and "here $! "o o(r %(rve.

E po<ering 1tu!ent1 to bring out t%e be1t:

As "he o(n"ainhead o "he mos" signi i%an" p(rs(i" o h(man mind <IT=) HCL) s"rongl! $elieves Eonl! a leader %an "rans orm me in"o a leader EHCL CDC. Is a ormali;a"ion o "his e'perien%e and %redo +hi%h has $een per e%"ed over "hree de%adesR I" is an ini"ia"ive "ha" ena$les aspiring individ(als "o $ene i" rom HCL#s longs"anding e'per"ise in "he spa%e and $e%ome ind(s"r! read! IT pro essionals.

Co petitor1 o; HCL C3C

In domes"i% marke" HCL CDC has man! %ompe"i"ors. Some small pla!ers also has %ompe"i"ion in IT ed(%a"ion se%"or. Compe"i"ors o HCL CDC ...
1% IT !% IIGT "% NIIT #% IIHT $% G:T JINI

Page 32 of 43

HCL C3C A!:antage:

* * * * * * * *

HCL Heri":dge IS- 4221L 0222 Cer"i i%a"ion. C(""ing * :gde %o(rsemare. Ilo$al Allian%es. In"erna"ional @e%ogni"ion. Hands 8 on Training. 7idespread Ne"+ork. 122? ,la%emen" @e%ord.

Page 33 of 43

Ab1tra$t
I Ooined HCL CDC) Mohali as an in"ern on 12 G(ne) 0212. I +as +orking in "he Marke"ing Depar"men" o HCL.

S$%e!u9e
Visi"ing all "he IT ins"i"("es and s"(d!ing a$o(" "heir prod(%"s and pri%es) and marke"ing s"ra"egies. Iden"i ! "he %on%ep" o vis(al mer%handising and ho+ "o make %onvin%e "he "arge" gro(p and design "he promo"ional "arge" or "he prod(%"s) +hi%h are providing $! "he Ins"i"("es.
Page 34 of 43

Anal!se "hem or ge""ing res(l" +hi%h %an $e help (l in promo"ion o HCL and make HCL as a leader among o"her IT se%"or...

Timings:
Login "imeL 4L&2 AM @epor"ing "imeL $e ore 1L22 ,M

T%e <orB1 a11igne! to are:

e !uring Training at HCL CC3C Lt!&=

.irs" +eek <12"h G(ne* 16"h G(ne= S In irs" +eek (nders"ands "he prod(%"s o HCL CDC S I regis"ered me as a "rainee in HCL. S I par"i%ipa"ed in ed(%a"ion air and dis"ri$("ed pamphle"s. S:C-ND 7::J <1B"h G(ne*0&rd G(ne= S In se%ond +eek %olle%" da"a rom di eren" s%hools and Colleges. S I gave II@ repor" "o %orpora"e g(ide. THI@D 7::J <05"h G(ne*&2"h G(ne= S Colle%" "he in orma"ion o HCL CDC %ompo"a"or prod(%"s and make a anal!sis o repor". S prepare s!nopsis or proOe%". .-D@TH 7::J <1s" G(l!* B"h G(l!= S I +en" in Mohali ,a"rika :d(%a"ion air and %o(n%il "he "arge" a(dien%e. S I send s!nopsis and +eekl! repor" "o m! a%(l"! g(ide Mr. Tar(n J(mar.

FIFTH WEEK (8th July- 14th July)

,repare an In"erim repor". S Anal!sis "he da"a +hi%h +as %olle%"ed $! me "hro(gh di eren" so(r%es.

SIXTH WEEK (15th July- 21st July)

Mee"ing +i"h .a%(l"! g(ide in %ollage. ,repara"ion or .inal repor".

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Survey Research
A s(rve! resear%h is de ined as "he me"hod o %olle%"ing in orma"ion $! asking a se" o pre orm(la"ed 6(es"ions in a prede"ermined se6(en%e in a s"r(%"(red 6(es"ionnaire "o a sample o individ(als dra+n so as "o $e represen"a"ive o a de ined pop(la"ion. These 6(es"ionnaires are adminis"ered "o an individ(al or a gro(p o individ(als "hro(gh in"ervie+s. T!pi%al s(rve! o$Oe%"ives involve des%ri$ing or learning rom an ongoing a%"ivi"! $! s"(d!ing "he %hanges in $ehavioral pa""erns o "he s($Oe%"s o in"eres" "o "he resear%her.

P9an ;or a$%ie:ing t%e 1a e <it% <eeB9# ti e 9ine1:

S I have "o %olle%" "he da"a rom 012 %(s"omers <s"(den"s= in a +eek. S I +ill ge" ill "he orm o s"(den"s "hose are in"eres"ed in HCL CDC Hard+are) so "+are ne"+orking) %o(rses S I +ill "r! m! $es" "o a%hieve "he +eekl! "arge" and a$ove "he "arge".

I!enti;i$ation o; 1eg ent1:6

M! %(s"omer segmen"s are o "+o "!pesL I Te%hni%al s"(den"s <"hose s"(den"s "he! are doing or done :ngineering and an! "e%hni%al %o(rses.=. II Non "e%hni%al s"(den"s <"hose s"(den"s "he! are 10"h passed and grad(a"e in an! s"ream or "hose are p(rs(ing grad(a"ion.

S7OT ANAL8SIS

Strengt%
Page 36 of 43

1% HCL IN.-STST:MS LTD. is an advan"ageo(s posi"ion $e%a(se o i"s name in "he

Indian as +ell as in "he oreign marke".

!% 7ide ,rod(%" range. "% S"rong marke"ing) prod(%"ion and resear%h / developmen" depar"men". #% S"rong dis"ri$("ion s!s"em. $% S(%%ess (l indi eren" segmen"s o marke" <lo%al / e'por"=.

7eaBne11
1% La%k o Adver"ising and ,romo"ional $(dge"s. !% Lo+er prod(%" di eren"ia"ion. "% Too m(%h dependen%e on lo%al IT dealers. #% ,ri%e o "he prod(%" is ver! high as %ompared "o "he marke" leaders in "his ield. $% De%reasing servi%e sa"is a%"ion level.

Page 37 of 43

Opportunitie1

1% S%ope "o in%rease "he marke" share. !% Tap ("(re po"en"ial marke" in semi (r$an and r(ral areas. "% Targe" !o(nger %ons(mers and $(ild %a"egor! and $rand pre eren%es.

T%reat1
1% Small pla!ers in marke" are (sing HCL#s pri%e as a shield "o p(sh "heir prod(%"

A" lo+er pri%es.

!% Mos" people pre er assem$led %omp("ers over $randed %omp("ers.

Page 38 of 43

FIN3IN'S AN3 CONCL4SION:

1% .irs"l!) "alking a$o(" "he "!pes o programs $eing "a(gh" a" "he HCL CDC %en"re) "he! are ver! m(%h in a%%ordan%e +i"h "he demand o "he ind(s"r!. All "hese "hree spheres) "ha" is) so "+are) hard+are and ele%"roni%s) are in grea" demand and a lo" n(m$er o pro essionals are needed in all "hese spheres. !% The s"(d! o so(r%es o in orma"ion reveals "ha" HCL CDC has a good +ord o mo("h) and is also among "he "op pre erred %ompanies in "he vario(s %olleges and (niversi"ies. This is %lear rom "he da"a in"erpre"a"ion.

Page 39 of 43

"% The ma'im(m n(m$er o responden"s op"ed or ei"her rank 1 or rank 0 in %ase o "e%hni%al spe%i i%a"ions. This means "ha" "he "e%hni%al in ras"r(%"(re o "he %ompan! is so(nd and i" %an ver! easil! %arr! on all "he "raining programs. #% The %o(rse %on"en"s o "he vario(s programs are also (pda"ed and in a%%ordan%e +i"h "he re6(iremen"s o "he ind(s"r!. This is %lear rom "he da"a anal!sis as B2? o "he responden"s op"ed ei"her or rank 1 or rank 0 in %ase o %o(rse %on"en"s. $% :%onomi% easi$ili"! o an! program is ver! impor"an" so as "o %arr! on +i"h i". The programs $eing "a(gh" a" HCL CDC are ver! e%onomi%al in a%%ordan%e "o all "he a%ili"ies provided "o "he s"(den"s. This is %lear rom "he da"a) as) as man! as 60? o "he responden"s eel "ha" all "he %o(rses are e%onomi%al. &% S%hed(ling o "he %lasses) dis"ri$("ion o da!*"o*da! s%hed(le de"ermines +he"her "he programs are +ell managed and organi;ed. The sa"is a%"ion level in $o"h "he %ases is high and +e %an sa! "ha" "here is proper managemen" o "he programs in"ernall!. This leads "o grea"er sa"is a%"ion level o "he %(s"omers) +hi%h (r"her leads "o good +ord o mo("h. '% -verall sa"is a%"ion level o "he responden"s is C0?. This means "ha" "here is some reason d(e "o +hi%h "he! are no" "ha" happ!. This a%"or is de ini"el! in"ernal as no" man! o "hem are sa"is ied +i"h "he dis"ri$("ion o da!*"o*da! s%hed(les. Also or &1? o "he responden"s) "he programs are less e%onomi%al. (% HCL CDCs +ord o mo("h p($li%i"! is good a" 65?. B(" i" de ini"el! needs "o %onver" a" leas" 06? no" s(re in"o !es.

S4''ESTIONS AN3 POLIC8 IMPLICATIONS:

1% .irs"l! HCL CDC de ini"el! needs "o in%rease i"s adver"isemen") as no" man! people

kno+ a$o(" "his ne+ ins"i"("e +hi%h is "he $ran%h o HCL In os!s"ems. A+areness among people is needed and proper g(idan%e m(s" $e provided a$o(" "he p(rpose o CDC. .irs"l! "he people need "o $e ed(%a"ed a$o(" CDC ) and "his needs "o $e done $! "he %ompan! irs" and "hen %omes "he +ord o mo("h.

Page 40 of 43

!% :%onomi% easi$ili"! is "he se%ond "hing on +hi%h "he! need "o +ork. Some good s"(den"s

o "en a$andon "heir s"(dies onl! d(e "o e%onomi%al %ondi"ions. So) all "hese programs need "o $e made e%onomi%al so "ha" ever!one +ho is in"eres"ed %an go ahead +i"h "hem.
"% To in%rease +ord "o mo("h p($li%i"!) HCL CDC needs "o "ake %are o proper managemen"

o programs. So as "o give s"(den"s a pro essional a"mosphere "he! need "o improve "heir s%hed(ling.

#% -verall sa"is a%"ion level is %ompara"ivel! less. So a "er improving all "he a$ove a%"ors

"he overall sa"is a%"ion level +ill de ini"el! in%rease and hen%e +ord "o mo("h p($li%i"! +ill a("oma"i%all! in%rease.

Page 41 of 43

0e,sites
+++.h%lin os!s"ems.%om> +++.e%onomi%"imes.%om>ne+s>marke"ing

+++.mindia.in>

+++.h%l$po.%o.in>

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+++.h%l%omne".%o.in>

+++.skillso ".%om>

+++.epi%.%o.(k>

+++.%hannel"imes.%om>

/agazines

B(siness Line India Toda!

Books

Me"hodolog! o @esear%hL C.@ Jo"hari Sales Managemen") $ook $! HCL CDC.

Page 43 of 43