Colleen R.

Brown
129 Shepard Street Hamden, CT 06511 brownc48@mail.sacredheart.edu Home: 203-715-2204

Dedicated Media Professional with supreme communication and interpersonal skills, and a strong work ethic. Promotes a shared, enthusiastic commitment to the execution of succesful event production and management. I lead by example and guarantee that all measures of safety, security, quality and operational policy is maintained.

TRAINING & SKILLS

Audio Visual & Microfilm In Design Final Cut Pro Adobe Acrobat Photoshop Microsoft Power Point Teambuilding & Training Microsoft Word, Excel Outlook Marketing Advertising Promotion

Professional Experience
Yale University Library New Haven, CT
Library Service Assistant IV, 2012-Present Library Service Assistant III, 2005-2011 Library Service Assistant II, 1999-2005
Fosters an environment in which library patrons enjoy high levels of service by delivering top performance customer service. Assists with I-Desk operations to provide basic reference services and ensure friendly and efficient transactions at checkout. Selected Contributions:
!

1999 to Present

Manage daily operations of Interlibrary Loans requests for borrowing and lending; monitors upgrade changes, requests items for borrowing and retrieves requested items for lending; checks that correct items have been retrieved to be loaned or photocopied; updates requests in ILLIAD management system daily to indicate that requests will or will not be filled; ensures delivery of materials by ground mail, Ariel or email; use librarys online system to charge/ discharge materials loaned; tracks items that become overdue; acts as a liaison on and off campus to maintain a steady flow of services provided by the library system Troubleshoot computer hardware and software problems to ensure the swift resolution of employee workstations for Interlibrary Loan with University IT and help to resolve problems to maintain customer satisfaction while complying with University policies. Process Borrow Direct Items and Reserves Assist library users in locating materials or with basic reference information in person, by phone, or email or refer them appropriately to others Respond to patron complaints and problems patiently and decisively Assume a proactive role during desk time in Access Services by accurately updating and adding records, charging, discharging and shelving materials using multiple classifications systems Participates in system wide advisory committees and workshops Assisted with the training and development of new staff members and students Assisted the Technical Services Department with processing and provisional cataloging for items with no OCLC copy or class Served as the evening overseer of students, responsible for the security of Seeley G. Mudd Library at night 2009 - Received Service Excellence Award for instrumental role in being a Team Player

! !

! !

! ! !

! !

2004 - Served on special taskforce charged with developing the Performance Appraisal Documents for the University

JUST PENNIES LLC MOBILE DJ SERVICE LITCHFIELD, CT

Selected Contributions:
!

5/2006 to Present

MANAGER of CBS RADIO DISC JOKEY DJ GO PHENOM Of Connecticuts Hot 93.7 FM Responsible for hiring, supervising staff & student interns, complaint handling & resolution, customer satisfaction enhancements, team building and training, and calculating generated revenue and ensuring its deposit into accounts Provide Public Relations, Promotional, Marketing and Advertising Services to reach target markets for services, products and events Serve as a point person for communication, scheduling, and assist in event planning Photography, videography and website management

! !

Community Service
! ! ! ! ! ! !

2014-Future Leaders At Yale 2014-Present Yale African American Affinity Group 2014-Present- Local 34 Key Leaders Committee 2013-Present- Local 34 Union Steward in Training 2012-Present- Serves on Strategic Planning Committee at CSSSI 2012-Present- Serves on Local 34 Job Advancement Committee 2012-Present- Serves on Best Practices Committee

Education
MASTERS DEGREE OF ARTS IN COMMUNICATIONS BACHELORS DEGREE OF ARTS IN COMMUNICATIONS/ MINOR IN BUSINESS MANAGEMENT EXPECTED DATE 8/2015 12/2013